Royalton Negril Resort and Spa
Negril,
Jamaica 
7750 Reviews
price from $ 0 /night
About Royalton Negril Resort and Spa
Royalton Negril is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in the adult’s only vacation oasis, Hideaway at Royalton Negril.
Those seeking a quiet getaway will revel in the romantic surroundings, while those getting married will delight in exchanging vows in breathtaking beachfront gazebo or tranquil garden settings. Parents will also appreciate the age-appropriate activities to keep children entertained throughout their stay. Kids aged 4-12 can play in the on-site splash pad and the supervised Kids Club featuring popular kids’ characters, games, cartoons, and a playground, while teens aged 13-17 can lounge in their very own Teens Club with video games, billiards, and table tennis.
Modify Trip
All Inclusive
?
Dec 18, 2025 -
Dec 21, 2025 3 nights
-
Luxury Junior Suite
This is the perfect suite for you and your loved ones to enjoy. Wake up each day atop a premium handcrafted DreamBed™ between high thread count sheets and open your sliding glass door to the tropical paradise beyond. 602 square feet with 1 King or 2 queen beds. There is also a sitting area with a pullout couch.
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No rates available for room. -
Luxury Junior Suite Oceanview
Wake up each day between high thread count sheets and open your sliding glass door to a tropical paradise beyond. This room is complete with one king or two queen DreamBeds and luxury vistas that overlook the shimmering ocean. Enjoy the sea breeze just outside your door as you enjoy your morning coffee as the sun rises. Max Occupancy: 4 Adults, or 2 Adults + 2 Children.
Unavailable
No rates available for room. -
Luxury Junior Suite Swim Out
Wake up each day between high thread count sheets and open your sliding glass door to a tropical paradise beyond after a heavenly night%27s rest atop either one king or two queen DreamBeds. The perfect room for a family vacation, this suite is only steps from a semi-private swim out pool just beyond your sliding glass doors. Max Occupancy: 4 Adults, or 2 Adults + 2 Children
Unavailable
No rates available for room. -
Luxury Family Suite Ocean View
Bring the whole family for a luxury vacation experience in this upscale room designed for all your loved ones to stay together. This room features a King DreamBed bed plus a comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy . A full bathroom offers separate toilet, 2 washbowls and an indoor Jacuzzi tub. Enjoy the sea breeze just outside your balcony door as you enjoy a morning coffee while the sun rises. Max Occupancy: 4 Adults, or 2 Adults + 2 Children
Unavailable
No rates available for room. -
Luxury Presidential One Bedroom Ocean View
Awake each day and fall asleep each night in the privilege of this Presidential suite designed to keep the family together. An elegant bedroom is set apart from a spacious seating area with comfortable double sofa bed and guest bathroom. This elegant room offers you a terrace with options for a magnificent ocean view. 1227 square feet of space. 1 king bead and 1 sofa bed. Maximum occupancy 4 .
Unavailable
No rates available for room. -
Luxury Presidential Two Bedroom Ocean View
This room provides your family the privilege of your own suite for a truly luxurious vacation experience. Each guest of this exclusive suite enjoys an elegantly designed room with private balcony. Enjoy modern decor, a full bathroom with separated toilet and wash bowls, rainshowers, walk-in closet and the best views of the ocean from each of the two bedrooms, one with a king-sized DreamBed™ and the other with two queens. Enjoy your own large private terrace, a private Jacuzzi®, beach lounge chairs and an outdoor dining table for delicious meals al fresco.
Unavailable
No rates available for room. -
Luxury Junior Suite Ocean View Diamond Club
Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. This premium level of service features the comfort of butler service, exclusive a la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The highly-trained butlers help fulfill every request from your family from dinner reservations to the coordination of special events like birthdays and anniversaries This room is complete with an in-suite Jacuzzi soaker tub, rain shower, sitting area with a pull-out couch and luxurious views of the ocean. Max Occupancy: 4 Adults, or 2 Adults + 2 Children.
Unavailable
No rates available for room. -
Luxury Junior Suite Swim Out Diamond Club
Each day, awake in the preferential Diamond Club™ area after a heavenly night rest atop a Royalton signature DreamBed™. Beyond your sliding glass door find the resort exclusive Diamond Club™ pool area for the enjoyment of your whole family. Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. This premium level of service features the comfort of butler service, exclusive a la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The highly-trained butlers help fulfill every request from your family from dinner reservations to the coordination of special events like birthdays and anniversaries This room is complete with an in-suite Jacuzzi® soaker tub, rain shower, sitting area with double-sized pull-out couch and luxurious views.
Unavailable
No rates available for room. -
Luxury Family Suite Ocean View Diamond Club
Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. This premium level of service features the comfort of butler service, exclusive a la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The highly-trained butlers help fulfill every request from your family from dinner reservations to the coordination of special events like birthdays and anniversaries Bring the whole family for a luxury vacation experience in this upscale room designed for all your loved ones to stay together. This room features a King DreamBed™ bed plus a comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. A full bathroom offers separate toilet, 2 wash bowls and an indoor Jacuzzi® tub. Enjoy the sea breeze just outside your balcony door as you enjoy a morning coffee while the sun rises.
Unavailable
No rates available for room. -
Luxury Presidential One Bedroom Ocean View Diamond Club
Awake each day and fall asleep each night in the privilege of this Presidential suite designed for family vacations. A King-sized DreamBed™, full bathroom with separated toilet and wash bowls, walk-in closet and indoor Jacuzzi® is set apart from the spacious seating area with comfortable double sofa bed and full bathroom. This elegant room offers terraces for a magnificent ocean views. Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The highly-trained butlers help fulfill every request from your family from dinner reservations to the coordination of special events like birthdays and anniversaries
Unavailable
No rates available for room. -
Luxury Presidential Two Bedroom Ocean View Diamond Club
This room provides your family the privilege of your own suite for a truly luxurious vacation experience. Each guest of this exclusive suite enjoys an elegantly designed room with private balcony. Enjoy modern decor, a full bathroom with separated toilet and wash bowls, rain showers, walk-in closet and the best views of the ocean from each of the two bedrooms, one with a king-sized DreamBed™ and the other with two queens. Enjoy your own large private terrace, a private Jacuzzi®, beach lounge chairs and an outdoor dining table for delicious meals al fresco. Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. This premium level of service features the comfort of butler service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The highly-trained butlers help fulfill every request from your family from dinner reservations to the coordination of special events like birthdays and anniversaries
Unavailable
No rates available for room. -
Luxury Presidential One Bedroom Swim Out Diamond Club
Awake each day and fall asleep each night in the privilege of this Presidential suite designed to keep the family together in the exclusive Diamond Club™ area. A King-sized DreamBed™, full bathroom with separated toilet and wash bowls, walk-in closet and indoor Jacuzzi® is set apart from the spacious seating area with comfortable double sofa bed, full bathroom and kitchenette. With premium in-suite amenities this elegant room offers the privilege of a semi-private swim out pool just beyond your sliding glass doors. Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. This premium level of service features the comfort of butler service, exclusive a la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The highly-trained butlers help fulfill every request from your family from dinner reservations to the coordination of special events like birthdays and anniversaries
Unavailable
No rates available for room. -
Luxury Penthouse One Bedroom Suite Ocean View Terrace Jacuzzi Dc
Rise every morning and drift off to sleep each night in the privilege of this Penthouse designed for luxurious adult getaways. A king size Dreambed, full bathroom with separated toilet and washbowls, walk in closet and indoor Jacuzzi is set apart from a spacious seating area with comfortable double sofa bed and full bathroom. This elegant first class room offers views of the ocean from the rooftop terrace with a large Jacuzzi. Experience a more privileged vacations with an exclusive upgrade to Diamond Club for premium service. 1227 square feet of space
Unavailable
No rates available for room. -
Diamond Club Luxury Chairman Two Bedroom Oceanfront Suite
This room provides your family the privilege of your own suite for a truly luxurious vacation experience. Each guest of this exclusive suite enjoys an elegantly designed room with private balcony. Enjoy modern decor, a full bathroom with separated toilet and wash bowls, rain showers, walk-in closet and the best views of the ocean from each of the two bedrooms, one with a king-sized DreamBed™ and the other with two queens. Enjoy your own large private terrace, a private Jacuzzi®, beach lounge chairs and an outdoor dining table for delicious meals al fresco. Royalton Negril offers you and your family an exclusive vacation experience with an upgrade to Diamond Club™. This premium level of service features the comfort of butler service, exclusive a la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The highly-trained butlers help fulfill every request from your family from dinner reservations to the coordination of special events like birthdays and anniversaries
Unavailable
No rates available for room. -
Luxury Chairman Three Bedroom Ocean Front Suite Diamond Club
Unavailable
No rates available for room. -
Luxury Chairman Four Bedroom Ocean Front Suite Diamond Club
Unavailable
No rates available for room.
Royalton Negril Resort and Spa Amenities
- Spa
- Swimming pool(s)
- Fitness Center
- Non-motorized water sports
- Childrens Programs
- Beach
Weddings At Royalton Negril Resort and Spa
A wedding at Royalton Luxury Resorts is a promise that your wedding and the photos capturing it are as breathtaking as the moments you have shared. Beachfront vows followed by a delicious dinner in tropical elegance are the standard at Royalton Luxury Resorts where wedding packages are tailored for any taste and budget so you can customize your special celebration just the way you’d like it.
Celebrate your wedding in the tropical paradise on the golden sand beach in front of magnificent sunsets. A breathtaking setting and a no-detail-overlooked wedding featuring charming decore and exceptional service is guaranteed as you exchange vows in one of the Caribbean’s most coveted destinations.
Put together a celebration as unique and special as the two of you with personalized attention and wedding packages starting from free. The Royalton professional wedding concierges will take the worry out of planning, to ensure you’re relaxed and ready to share this special moment with loved ones.
Restaurants
Opa Mediterranean Restaurant
- A la Carte
Zen Japanese Restaurant
- A la Carte
This charming Asian-style restaurant overlooks the azure Caribbean waters. Enjoy the cooking show at the teppanyaki tables, or watch our chef hand-roll delectable sushi at the sushi bar. Air conditioned. Dinner Dress code: Evening casual
Gourmet Marche Buffet Restaurant
- Buffet
Indulge in lavish, buffet-style breakfasts, lunches and dinners in the resort`s main dining room, which features warm ambiance with tropical décor. Start your day off with an assortment of local and international favorites, and don’t miss the world famous Jamaican coffee. We feature 2 sumptuous dinner buffets each week: An extravagant Caribbean Beach Carnival Night, and a spectacular General Manager’s Grand Gala.
Grazie Italian Trattoria
- Italian
This casual dining atmosphere serves up delicious a la carte Italian cuisine. Dine indoors in a European café setting with air conditioning, or outside in the warm Caribbean breeze. Dinner Dress Code: Evening casual
Calypso Restaurant
- A la Carte
Taste the culinary treasures of the West Indies at this stylish and modern restaurant with artfully prepared dishes
Armadillo
- Mexican
Your authentic Tex-Mex experience awaits! This fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas, fresh grilled seafood and delectable hickory smoked meats
Hunter Steakhouse
- Steak
- A la Carte
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak.
Bars
Scores Sports Bar
- Bar
Sands
- Bar
Martini Mix
- Bar
ResortType
All-Inclusive
Family Friendly Resort
Point of Interest
Spa
Guests can enjoy a wide selection of spa services including Massages, Reflexology, and Beauty treatments. Our therapeutic facilities have a Hot Jacuzzi, Cold Plunge Pool, Sauna & Steam Room. Here, only the finest natural ingredients from land and sea are used in all spa treatments, products and facials to maintain a balance with nature and enhance the mind, body and spirit connection.
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Hotel Reviews
4.2
![Royalton Negril Resort and Spa Trip Advisor Rating]()
(7750 Reviews)
(7750 Reviews)
Excellent - 4,668
![Royalton Negril Resort and Spa Excellent Reviews]()
Good - 1,270
![Royalton Negril Resort and Spa Good Reviews]()
Average - 740
![Royalton Negril Resort and Spa Average Reviews]()
Poor - 451
![Royalton Negril Resort and Spa Poor Reviews]()
Terrible - 621
![Royalton Negril Resort and Spa Terrible Reviews]()
Location - 4.0
![Royalton Negril Resort and Spa Location Rating]()
Rooms - 4.0
![Royalton Negril Resort and Spa Room Rating]()
Value - 3.0
![Royalton Negril Resort and Spa Value Rating]()
Cleanliness -
4.0
![Royalton Negril Resort and Spa Cleanliness Rating]()
Service - 3.0
![Royalton Negril Resort and Spa Service Rating]()
Sleep Quality - 4.0
![Royalton Negril Resort and Spa Sleep Quality Rating]()
Recent Reviews
MrChairman wrote a review
October 2025
Stoke-on-Trent, Staffordshire, England
![Royalton Negril Resort and Spa Review Rating]()
We booked this 14 day holiday in April 2024 as part of a wedding package to see our son and his fiancé get married at the Royalton in Negril in September 2025. Then we read the reviews on Trip Advisor and oh my god did we have a shock….complaint after complaint, negative review after negative review….which included complaints about the food especially in the buffet, check in taking for ages, very tired rooms, air-con not working, rude staff, the list of negatives went on and on so you can imagine the apprehension and worry we went through from April 24 to September 25, more so as the negative reviews just kept coming.
The day finally came when we arrived at the Royalton, so let’s take a look at the positives first.
Let me start off by saying that all those negative reviews for me personally were absolutely over the top but you can appreciate I can only go by our recent experience. For a start check in went ever so smoothly and within minutes of arriving we were being shown to our room on the 2nd floor in block 3. The views from our balcony across Orange Bay were absolutely stunning and the beach below where we spent most of our time was perfect. Our room wasn’t tired, the air-con worked perfectly, the shower was amazing, the bed was exceptionally comfy and the fridge was restocked virtually everyday except for one, I must also mention Annette the lady who looked after our room, so friendly and polite and on the subject of polite staff, my theory is this, if you make the effort to speak to the staff in a friendly and polite manor, in return you will always get the same back, we spoke to lots of staff and we found the majority to be really friendly and very polite, I only wish the same could be said of the guests many of whom were Americans, some made it quite clear that they had no intention of even saying good morning, but I hasten to add that just as many were very polite.
The food in the buffet can seem a little repetitive as most buffets do over a 14 day period, however I’m celiac and the staff in the buffet restaurant couldn’t do enough to make sure that anything I ate contained no gluten, even going as far as to cook me stir fry with a gluten free sauce and gluten free pasta and at no point during breakfast, lunch and our evening meal did I ever struggle to find anything to eat.
We booked a really good trip with one of the guys on the beach where we visited a small island, then onto a reef for some snorkelling, where to be very honest the sea life is no more than very average compared to other places we have snorkelled, but it was still a great experience, then we stopped off further down the coast at a small beach bar before heading onto the caves below Ricks Cafe before climbing up the steps to Ricks to watch a few of the locals cliff jumping.
On a couple of days we walked along the beach to where some of the locals sell gifts and souvenirs, an experience you must not miss, the gifts are cheaper than those that you can buy at the hotel, plus you can barter with the sellers.
So all in all after worrying for the best part of 17 months, we had a great time topped off by seeing our son and his fiancé exchange their wedding vows.
Lastly the Negatives.
My one major gripe with the Royalton was that at the time of booking Tui advertised the hotel as being in their Platinum Collection and was a 5 star resort. There is no way that the Royalton is a 5 star resort, in-fact Tui have downgraded the hotel into their Summer Sun collection. Tui also advertised that the resort has 5 gourmet restaurants, unfortunately when we were there only one of the 5 was open, alternating each night amongst the other 4, with the buffet restaurant opening every night, the reason for the nightly closures we were told was that during September their had been a downturn in bookings compared to last year. Now I’m sorry Royalton but if you’re advertising 5 gourmet restaurants then 5 should be open no matter what time of year it is. Just to compound the situation out of the 14 nights we were at the hotel we only managed to book to eat at the other restaurants on 3 occasions as every other night was fully booked, so on the remaining 11 nights we had to eat at the buffet restaurant, so heaven knows what the restaurant booking situation is like when it’s busy.
Drinks were another issue as on numerous occasions certain bars ran out of spirits which for a 5 star platinum resort is absolutely ridiculous, this probably explained why no cocktail menus were made available at the Sports Bar, Martini Bar and Pool Bar, but I must hasten to add that none of these negatives spoiled our holiday, but I did hear lots of other guests complaining which I can quite understand.
Roaches according to some reviews were also a problem too in some of the rooms, we had none in our room but we did see the odd one in hallways, but do I have to remind guests that we are in a tropical climate so you’re going to see some.
Would we go back, I’m afraid not, the Royalton being a large complex is not the type of holiday we would normally go for, preferring instead the quieter boutique type hotels, but that doesn’t mean to say that we didn’t enjoy our time here, as we definitely did plus as I’ve said earlier the wedding was the icing on the cake, excuse the pun.
I hope my review helps potential guests, if you’ve got a question please feel free to message me.
Happy Holidays
Mr Chairman
Stoke-on-Trent, Staffordshire, England
Positives & Negatives
Positives & NegativesWe booked this 14 day holiday in April 2024 as part of a wedding package to see our son and his fiancé get married at the Royalton in Negril in September 2025. Then we read the reviews on Trip Advisor and oh my god did we have a shock….complaint after complaint, negative review after negative review….which included complaints about the food especially in the buffet, check in taking for ages, very tired rooms, air-con not working, rude staff, the list of negatives went on and on so you can imagine the apprehension and worry we went through from April 24 to September 25, more so as the negative reviews just kept coming.
The day finally came when we arrived at the Royalton, so let’s take a look at the positives first.
Let me start off by saying that all those negative reviews for me personally were absolutely over the top but you can appreciate I can only go by our recent experience. For a start check in went ever so smoothly and within minutes of arriving we were being shown to our room on the 2nd floor in block 3. The views from our balcony across Orange Bay were absolutely stunning and the beach below where we spent most of our time was perfect. Our room wasn’t tired, the air-con worked perfectly, the shower was amazing, the bed was exceptionally comfy and the fridge was restocked virtually everyday except for one, I must also mention Annette the lady who looked after our room, so friendly and polite and on the subject of polite staff, my theory is this, if you make the effort to speak to the staff in a friendly and polite manor, in return you will always get the same back, we spoke to lots of staff and we found the majority to be really friendly and very polite, I only wish the same could be said of the guests many of whom were Americans, some made it quite clear that they had no intention of even saying good morning, but I hasten to add that just as many were very polite.
The food in the buffet can seem a little repetitive as most buffets do over a 14 day period, however I’m celiac and the staff in the buffet restaurant couldn’t do enough to make sure that anything I ate contained no gluten, even going as far as to cook me stir fry with a gluten free sauce and gluten free pasta and at no point during breakfast, lunch and our evening meal did I ever struggle to find anything to eat.
We booked a really good trip with one of the guys on the beach where we visited a small island, then onto a reef for some snorkelling, where to be very honest the sea life is no more than very average compared to other places we have snorkelled, but it was still a great experience, then we stopped off further down the coast at a small beach bar before heading onto the caves below Ricks Cafe before climbing up the steps to Ricks to watch a few of the locals cliff jumping.
On a couple of days we walked along the beach to where some of the locals sell gifts and souvenirs, an experience you must not miss, the gifts are cheaper than those that you can buy at the hotel, plus you can barter with the sellers.
So all in all after worrying for the best part of 17 months, we had a great time topped off by seeing our son and his fiancé exchange their wedding vows.
Lastly the Negatives.
My one major gripe with the Royalton was that at the time of booking Tui advertised the hotel as being in their Platinum Collection and was a 5 star resort. There is no way that the Royalton is a 5 star resort, in-fact Tui have downgraded the hotel into their Summer Sun collection. Tui also advertised that the resort has 5 gourmet restaurants, unfortunately when we were there only one of the 5 was open, alternating each night amongst the other 4, with the buffet restaurant opening every night, the reason for the nightly closures we were told was that during September their had been a downturn in bookings compared to last year. Now I’m sorry Royalton but if you’re advertising 5 gourmet restaurants then 5 should be open no matter what time of year it is. Just to compound the situation out of the 14 nights we were at the hotel we only managed to book to eat at the other restaurants on 3 occasions as every other night was fully booked, so on the remaining 11 nights we had to eat at the buffet restaurant, so heaven knows what the restaurant booking situation is like when it’s busy.
Drinks were another issue as on numerous occasions certain bars ran out of spirits which for a 5 star platinum resort is absolutely ridiculous, this probably explained why no cocktail menus were made available at the Sports Bar, Martini Bar and Pool Bar, but I must hasten to add that none of these negatives spoiled our holiday, but I did hear lots of other guests complaining which I can quite understand.
Roaches according to some reviews were also a problem too in some of the rooms, we had none in our room but we did see the odd one in hallways, but do I have to remind guests that we are in a tropical climate so you’re going to see some.
Would we go back, I’m afraid not, the Royalton being a large complex is not the type of holiday we would normally go for, preferring instead the quieter boutique type hotels, but that doesn’t mean to say that we didn’t enjoy our time here, as we definitely did plus as I’ve said earlier the wedding was the icing on the cake, excuse the pun.
I hope my review helps potential guests, if you’ve got a question please feel free to message me.
Happy Holidays
Mr Chairman
Date of Stay: September 2025
Trip28647623140 wrote a review
October 2025
![Royalton Negril Resort and Spa Review Rating]()
A Two Star Hotel Not A Four/Five Star
The rooms need serious renovations. Leaky bathroom, raw sewage smell, soiled mattress, broken furniture, A/C broken
Date of Stay: October 2025
Quest26438521007 wrote a review
October 2025
![Royalton Negril Resort and Spa Review Rating]()
Grazie Italian Review
The staff at Grazie Italian Trattoria namely Alexandra, Kenton, and Omar were amazing. Great recommendations, attention to detail and they provided warm, welcoming service in a timely manner.
Date of Stay: October 2025
N2879IHfrankk wrote a review
October 2025
![Royalton Negril Resort and Spa Review Rating]()
What a wonderful vacation we had and certainly all of the staff we interacted with treated us like family.
I want to single out a few who I remembered their names and faces that will have a lasting impression on us.
Firstly, our welcoming housekeeper Stacey-Anne beautiful smile each time we sees her.
She maintains our room immaculately clean and decorate our room with flowers and place a banner across our door with a birthday and anniversary card.
Secondly, Chef Gory , manages the main buffet and would have my gluten free bread at the pastry bar at breakfast times ready, even when he is not around.
What a wonderful gentleman and brethren.
Thirdly, Satina booking coordinator who booked and cordinated our dinner reservations for the alacarte restaurants.
What an incredible young lady very trustworthy with a approachable personality, always greeted us with a smile.
Leanna , at the main buffet who just radiates with so much positivity and charm.
Love her, she got us a huge sour sap for breakfast and recommended places to visit in town.
Lastly , I will mention front desk, took care our room change promptly , staff respectful. The remarkable ladies that serve us our hot coffee, cappucchino , pastry in the coffee bar. You are all exceptionally good at your craft.
The cappuccino is the best.
Dining room staff at the main buffet are all wonderful .
Finally, resort is big ,restaurants food is good enjoyed all the traditional foods especially Thursday Jamaica theme night, landscaping ,beautifully manicured, pools and beach are all fantastic .
Heartwarming and Fun Royalton Negril.
My wife and I visited the Royalton Negril and Spa end of September, 2025 for one week .What a wonderful vacation we had and certainly all of the staff we interacted with treated us like family.
I want to single out a few who I remembered their names and faces that will have a lasting impression on us.
Firstly, our welcoming housekeeper Stacey-Anne beautiful smile each time we sees her.
She maintains our room immaculately clean and decorate our room with flowers and place a banner across our door with a birthday and anniversary card.
Secondly, Chef Gory , manages the main buffet and would have my gluten free bread at the pastry bar at breakfast times ready, even when he is not around.
What a wonderful gentleman and brethren.
Thirdly, Satina booking coordinator who booked and cordinated our dinner reservations for the alacarte restaurants.
What an incredible young lady very trustworthy with a approachable personality, always greeted us with a smile.
Leanna , at the main buffet who just radiates with so much positivity and charm.
Love her, she got us a huge sour sap for breakfast and recommended places to visit in town.
Lastly , I will mention front desk, took care our room change promptly , staff respectful. The remarkable ladies that serve us our hot coffee, cappucchino , pastry in the coffee bar. You are all exceptionally good at your craft.
The cappuccino is the best.
Dining room staff at the main buffet are all wonderful .
Finally, resort is big ,restaurants food is good enjoyed all the traditional foods especially Thursday Jamaica theme night, landscaping ,beautifully manicured, pools and beach are all fantastic .
Value - 4
![Royalton Negril Resort and Spa Review Value Rating]()
Rooms - 4
![Royalton Negril Resort and Spa Review Room Rating]()
Location - 5
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 4
![Royalton Negril Resort and Spa Review Cleanliness Rating]()
Service - 5
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 4
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025
130cookiew wrote a review
October 2025
![Royalton Negril Resort and Spa Review Rating]()
1. You have to request for the mini bar to be restocked daily. Otherwise, it will not be refilled, as we found out.
2. There is too much salt in the food, which would be really tasty but is ruined. Several people were saying the same thing. We are trying to avoid hypertension.
3. Booked the Calypso restaurant last night for 8 pm. Didn't get in until 8.45 as they do a block booking for several guests, and then it's first come, first serve basis. Apparently, they had to wash the cutlery was given. The salmon cake was too salty to eat, and the fish fritters slightly less salty. The pepper pot soup was nowhere near a jamaican dish. It was water, salt, a teaspoon of greens, and no flavour, not edible.
There was no snapper, so I couldn't have any of the fish dishes. The ribs were pure fat 2 out of 3 of our dishes. One of us ended up rushing to the buffet 10 minutes before closure.
You should not be running out of food, low season or not.
Would be ice to have some patties where they serve jerk chicken or in the gelatto shop. as again, the food truck is not open on the app, it stated open.
We are Jamaicans.
4. No, do not disturb signage. Every day, we have to endure the domestic staff knocking and trying to open the door.
5. Premium drinks for Diamond Club members are not worth the extra. Might as well pay less and go to Riu . The only things that are much better are the rooms and musical entertainment.
The app takes away responsibility from the staff to check the rooms and top-up. We have a Swim up room, but there is no incentive to use it because you have to keep going to the bar for a drink. Diamond Club can only use the spa/steam for free, 45 USD per day for non Diamond Club members. Some of the staff are unhappy and look miserable. They work hard and should be treated well. The entertainment staff were more engaging 2 years ago, i recognise just one the others have left. We have no incentive to return.
Royalton Negril
I am currently at the Royalton Negril until the weekend. The setting of the hotel is lovely, picturesque views.1. You have to request for the mini bar to be restocked daily. Otherwise, it will not be refilled, as we found out.
2. There is too much salt in the food, which would be really tasty but is ruined. Several people were saying the same thing. We are trying to avoid hypertension.
3. Booked the Calypso restaurant last night for 8 pm. Didn't get in until 8.45 as they do a block booking for several guests, and then it's first come, first serve basis. Apparently, they had to wash the cutlery was given. The salmon cake was too salty to eat, and the fish fritters slightly less salty. The pepper pot soup was nowhere near a jamaican dish. It was water, salt, a teaspoon of greens, and no flavour, not edible.
There was no snapper, so I couldn't have any of the fish dishes. The ribs were pure fat 2 out of 3 of our dishes. One of us ended up rushing to the buffet 10 minutes before closure.
You should not be running out of food, low season or not.
Would be ice to have some patties where they serve jerk chicken or in the gelatto shop. as again, the food truck is not open on the app, it stated open.
We are Jamaicans.
4. No, do not disturb signage. Every day, we have to endure the domestic staff knocking and trying to open the door.
5. Premium drinks for Diamond Club members are not worth the extra. Might as well pay less and go to Riu . The only things that are much better are the rooms and musical entertainment.
The app takes away responsibility from the staff to check the rooms and top-up. We have a Swim up room, but there is no incentive to use it because you have to keep going to the bar for a drink. Diamond Club can only use the spa/steam for free, 45 USD per day for non Diamond Club members. Some of the staff are unhappy and look miserable. They work hard and should be treated well. The entertainment staff were more engaging 2 years ago, i recognise just one the others have left. We have no incentive to return.
Date of Stay: October 2025
Trek00633749184 wrote a review
October 2025
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I would never return or recommend this resort! Don't waste your money!
Butler service using the what's app, they were very attentive and did enhance the experience along with the kids club family very nice people and caring for kids. That's where my experience of enjoyment ends at this royalton NEGRIL. To give you an overall understanding of my unpleasant demeanor, this was a family celebration for my wifes 40th birthday, just us 2 and our 2 kids. I booked their top tier(we thought) Penthouse 1 bedroom suite Diamond Club. Diamond club is what they upsell you on for added amneties, luxury room and service. We found out that Diamond club is a money swindle tier that just sound great. You get none of the real amneties unless you pay into this yearly/monthly membership program. Our room was DIRTY and that's being nice to say I would use Filthy the couch had huge stain along the sides and top, when pulled out the thin topper was crumbled and falling off. The lounger in the bedroom had a "Footprint an actual right footprint still visible imprinted. The floor was loosely swept as we took off our shoes and quickly put them back on after feeling the floor dirt. The rooftop jacuzzi was freshly painted, cheaply we got in and the paint rubbed off on us everywhere. Stepping out the room the Diamond club rooms are in back of the resort, the have only two cart to help you get from back to front and they don't run looking to pick up they have to be called and it take them 10 to 15 mins to respond as they act like it's not in the job description I scheduled a pick up on our leave date and the cart never showed i had to take all our luggage from the back of the property to the front by hand myself (Pathetic service) No one wanted offer help or greeted me as we walked to the front. Another lackluster Diamond club perk that's not a perk. Even with Diamond club were its stated you will have preferred resturant reservations (LIES) we were only able to book the steakhouse and not be able to sit at the hibachi, had to sit outdoor seating for Japanese over a 5 day trip. Employees don't make you feel at home, welcomed or wanted. I tip for all services little or big and from our past visits to jamaica I average about $250 I brought $300 this trip and I returned with $225 their service is horrid. I WOULD NEVER RECOMMEND OR RETURN TO THIS RESORT AND ALMOST MAKES ME NEVER WANT TO RETURN TO JAMAICA! ID RATHER SPEND MY MONEY IN MEXICO WITH A BETTER RESORT COMPANY.
Value - 1
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Rooms - 2
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Location - 4
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 1
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Service - 2
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 2
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025
698indiaj wrote a review
October 2025
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The biggest issue however is activities and food, you are hassled as soon as you step out of your room to purchase expensive excursions, and will be pressured to do so. Activities just on the resort are lackluster as well, as the diamond club pool had leaking issues constantly and the water pressure was very very low and you could barely swim in the water.
The second extremely glaring issue is how awful the food is. When getting reservations at the restaurant, you would expect for the food to be decent as these are diamond club restaurants but they were awful. Food came out cold, or just warm not freshly made. Bland flavor and cuts of meat. The steakhouse was especially awful, as it was extremely salty and the Mac and cheese was just over boiled noodles in an awful “cheese sauce”. The room service was also awful, they never had anything in stock, and would forget some times you ordered as well. The only decent food there was the pizza. Alot of the food tasted like Walmart items, ESPECIALLY the desserts and Walmart items are okay, but not if you’re paying 3k for a wonderful experience. Overall the staff was okay, butlers were great but everything else was terrible. I would not recommend coming to this resort, I would save your money and look for a different all inclusive resort.
Not worth the time or money.
This was myself first all inclusive resort as well as my husbands, most staff are attentive but you can tell some are tired and over worked. We purchased the diamond club experience and felt it was lackluster and not worth it. Our butlers were great, however the room had some issues and some obvious wear and tear.The biggest issue however is activities and food, you are hassled as soon as you step out of your room to purchase expensive excursions, and will be pressured to do so. Activities just on the resort are lackluster as well, as the diamond club pool had leaking issues constantly and the water pressure was very very low and you could barely swim in the water.
The second extremely glaring issue is how awful the food is. When getting reservations at the restaurant, you would expect for the food to be decent as these are diamond club restaurants but they were awful. Food came out cold, or just warm not freshly made. Bland flavor and cuts of meat. The steakhouse was especially awful, as it was extremely salty and the Mac and cheese was just over boiled noodles in an awful “cheese sauce”. The room service was also awful, they never had anything in stock, and would forget some times you ordered as well. The only decent food there was the pizza. Alot of the food tasted like Walmart items, ESPECIALLY the desserts and Walmart items are okay, but not if you’re paying 3k for a wonderful experience. Overall the staff was okay, butlers were great but everything else was terrible. I would not recommend coming to this resort, I would save your money and look for a different all inclusive resort.
Value - 1
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Rooms - 1
![Royalton Negril Resort and Spa Review Room Rating]()
Location - 2
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 3
![Royalton Negril Resort and Spa Review Cleanliness Rating]()
Service - 3
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 2
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025
S7EOcraigm wrote a review
October 2025
Cedar Lake, Indiana
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Cedar Lake, Indiana
Beach is nice, everything else is not great.
The beach is great. Calm, clean, plenty of chairs with shade. The pools are good, bartenders & servers get the job done, although none are very friendly. The ladies at the Sand bar are the nicest I’ve encountered in the whole place. The vibe team have some great people, but there is still not much going on. The towel situation is pathetic, thankfully the room butlers starting bringing us towels each day, since there are rarely any available at stand. We stayed in a one bedroom suite in diamond club building 2. Room was clean, however a bit run down. On day 3 the ceiling started leaking into room. Must have diamond club butler to get restaurant reservations, since website doesn’t work and doesn’t have correct schedule. Food is poor to mediocre at restaurants and buffet. This will be our last stay a Royalton, due to quality of food. Will be our last stay in Jamaica due to the service. Other than the beach, we preferred Royalton Cancun.
Date of Stay: October 2025
jessicacL4306EH wrote a review
October 2025
Yonkers, New York
![Royalton Negril Resort and Spa Review Rating]()
From the moment I arrived, things were off. The property looked nothing like the photos — what was advertised as clean, comfortable, and well-kept was actually dirty, run-down, and clearly neglected.
The staff didn’t make things any better. Every interaction felt like a confrontation. They were dismissive and rude, and anytime I brought up a concern, I was met with attitude instead of help.
The worst part was the roach infestation in my room. Seeing roaches crawling around was disgusting and completely unacceptable. When I switched rooms, I was hit with a horrible odor that made it hard to breathe and even triggered my immune system disorder. It turned an already bad experience into something genuinely unsafe.
To make matters worse, out of nine restaurants on the property, only one was open — and the food there was awful. Most of what I ordered was cold, poorly made, or just unavailable. For a resort, that’s ridiculous.
Then, to top it all off, guest services offered me a beach cabana only if I signed a release of claim. That felt incredibly unethical, like they were trying to dodge responsibility instead of making things right.
Overall, this stay was beyond disappointing. Between the false advertising, health hazards, rude service, and terrible food, I wouldn’t recommend this place to anyone. I sincerely hope management steps up and fixes these issues, because right now, it’s unacceptable.
Yonkers, New York
Extremely Disappointing Stay – Misleading Advertising, Rude Staff, Roaches, Odor, and Poor Food
I almost never write reviews, but my recent stay was such a terrible experience that I feel I have to warn others.From the moment I arrived, things were off. The property looked nothing like the photos — what was advertised as clean, comfortable, and well-kept was actually dirty, run-down, and clearly neglected.
The staff didn’t make things any better. Every interaction felt like a confrontation. They were dismissive and rude, and anytime I brought up a concern, I was met with attitude instead of help.
The worst part was the roach infestation in my room. Seeing roaches crawling around was disgusting and completely unacceptable. When I switched rooms, I was hit with a horrible odor that made it hard to breathe and even triggered my immune system disorder. It turned an already bad experience into something genuinely unsafe.
To make matters worse, out of nine restaurants on the property, only one was open — and the food there was awful. Most of what I ordered was cold, poorly made, or just unavailable. For a resort, that’s ridiculous.
Then, to top it all off, guest services offered me a beach cabana only if I signed a release of claim. That felt incredibly unethical, like they were trying to dodge responsibility instead of making things right.
Overall, this stay was beyond disappointing. Between the false advertising, health hazards, rude service, and terrible food, I wouldn’t recommend this place to anyone. I sincerely hope management steps up and fixes these issues, because right now, it’s unacceptable.
Value - 1
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Rooms - 1
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Location - 1
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 1
![Royalton Negril Resort and Spa Review Cleanliness Rating]()
Service - 1
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 1
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: September 2025
932vr wrote a review
October 2025
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This place is not I repeat a luxury resort
Place is horrible , staff not friendly most of them from the jerk hut to the Martini bar , the beach bar employees nice and bar in main lobby employees nice, the sports bar is trash , even check in experience was TERRIBLE given no information and conned into going on a 90 minute presentation to buy a vacation package really just a time share the sales people were horrible, pool towels gone by noon , bath towels hard az heck, Mimi bar stacked once in 5 days, and can’t get a reservation in a restaurant. To the management save your apology response you know this place is horrible do better waste of my hard earned money, I WILL NEVER VISIT A ROYALTON PROPERTY EVER AGAIN AND I ASSURE YOU I WILL MAKE SURE EVERYONE I KNOW THINKS FIRST , IF YOUR THINKING ABOUT COMIG HERE …..AND TO THE MANAGEMENT SAVE IT ,
Value - 1
![Royalton Negril Resort and Spa Review Value Rating]()
Rooms - 1
![Royalton Negril Resort and Spa Review Room Rating]()
Location - 1
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 3
![Royalton Negril Resort and Spa Review Cleanliness Rating]()
Service - 1
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 2
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025
P6820SRjohns wrote a review
October 2025
![Royalton Negril Resort and Spa Review Rating]()
We came here for the culture, the energy, and the vibe that reggae brings. Taking that away makes the resort feel generic, like it could be anywhere in the world. It feels like the very soul of Jamaica is being silenced. We didn’t come here to listen to YMCA, Justine Bieber, 90’s freestyle, slow jams or 80’s oldies!
C’mon Royalton, do better. We need the reggae vibes back— at least Bob Marley, lovers rock, cultural Jamaican music, what’s wrong with that?? Please bring reggae vibes back - that’s what makes Jamaica, Jamaica.
We still have a few days left here and we truly hope management reconsiders this policy and allows reggae and cultural music to be played again. Guests like us travel here to experience the real Jamaica, and music is a huge part of that.
Aside from that everything else has been bless -great hotel, food and staff…but poor music decisions.
Bring Back Reggae Music
We came to Royalton Negril as a group of 18 people to enjoy Jamaica’s culture—not just the beaches and food, but also the music. When we first arrived, there was reggae playing and the atmosphere was perfect, authentic, and vibrant. But we were shocked and disappointed to learn that someone from head office told the staff not to play reggae or cultural music anymore. That’s the very heart of Jamaica!We came here for the culture, the energy, and the vibe that reggae brings. Taking that away makes the resort feel generic, like it could be anywhere in the world. It feels like the very soul of Jamaica is being silenced. We didn’t come here to listen to YMCA, Justine Bieber, 90’s freestyle, slow jams or 80’s oldies!
C’mon Royalton, do better. We need the reggae vibes back— at least Bob Marley, lovers rock, cultural Jamaican music, what’s wrong with that?? Please bring reggae vibes back - that’s what makes Jamaica, Jamaica.
We still have a few days left here and we truly hope management reconsiders this policy and allows reggae and cultural music to be played again. Guests like us travel here to experience the real Jamaica, and music is a huge part of that.
Aside from that everything else has been bless -great hotel, food and staff…but poor music decisions.
Value - 5
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Rooms - 5
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Location - 5
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 5
![Royalton Negril Resort and Spa Review Cleanliness Rating]()
Service - 5
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 5
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025
S2221OQmarkl wrote a review
October 2025
![Royalton Negril Resort and Spa Review Rating]()
Other than that, food was great, beach was awesome, and their entertainments were extremely fun.
We also had excellent butlers, Sheldon and Roshaun, who made sure we were comfortable and having a great time. Even going to lengths as providing us with beach towels when there weren’t any available.
Great, except for beach towels scarcity.
Overall, the experience was great. There were just constant lack of beach towels, so there were many days where we had to run back to our room dripping wet from the pool/beach.Other than that, food was great, beach was awesome, and their entertainments were extremely fun.
We also had excellent butlers, Sheldon and Roshaun, who made sure we were comfortable and having a great time. Even going to lengths as providing us with beach towels when there weren’t any available.
Value - 4
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Rooms - 4
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Location - 5
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 4
![Royalton Negril Resort and Spa Review Cleanliness Rating]()
Service - 3
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 4
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025
nicolegX7902DJ wrote a review
October 2025
![Royalton Negril Resort and Spa Review Rating]()
Saved by the Butler
The resort has beautiful grounds and an absolutely beautiful location, with that said we stayed DC and from the very beginning it was an unpleasant experience majority of the staff where not welcoming at all, they definitely have the wrong people in the wrong positions. Hostesses where not welcoming at any restaurant waitresses all seemed to have attitudes. Rooms had issues one of the couples we went with had no air for 2 days and only a fan was offered, our room which was a penthouse had issues and we had no choice but to be relocated to another building away from the couples we traveled with just an utter mess the first 2 days of our trip. With ALLLL that said their where 3 people who went above and beyond to make our stay as smooth as possible once they were aware of the issues Brian our Butler was absolutely the BEST we ever had absolutely Amazing if you go and stay Hideaway please request him you will not be disappointed, Maxine propert manager was also Amazing once she found out what was happening she absolutely turned the trip around and made sure all 3 couples were taken care of and last but not least Tiffany who worked o the Score bar was amazing if it weren't for these 3 people we would have all relocated to another resort. They definitely understood what customer service meant and saved our trip.
Value - 3
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Rooms - 4
![Royalton Negril Resort and Spa Review Room Rating]()
Location - 5
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 5
![Royalton Negril Resort and Spa Review Cleanliness Rating]()
Service - 4
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 4
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025
LeanneFraserWales wrote a review
October 2025
Carmarthen, Carmarthenshire, Wales
![Royalton Negril Resort and Spa Review Rating]()
Check-in service was appalling. No concierge to greet us from the bus and unable to check-in to Diamond Club at main reception. Sat for 45mins with no drink offered, not even water, until I complained again at reception. It was just gone 10pm when we arrived. We were told that DC reception closed at 11pm… and yet it wasn’t until I complained again at 10.45pm that the new shift at the main reception miraculously were able to check us in. A terrible start!
Room is large and swim-up is nice (Building 1) that we paid extra for, using the Royalton app before we arrived.
Constantly having to ask for items to be replenished in our mini-bar, like water and soft drinks, coffee pods for machine, no sugar, teaspoons, cups, glasses… things we would expect automatically to be supplied. Towels not replaced as part of daily housekeeping when dirty ones returned.
Pool towels run out on a daily basis at stations around the resort, drinks unavailable behind the bars such as gin, whisky, etc. No mint, no tomato juice, no fresh fruit for smoothies or milkshakes.
Restaurants only open on rotation, so not all available every night as we had expected. Limited menu choices with many things not available. Having to rely on butlers to make reservations. Buffet at the Marche doesn’t even have things like fresh tomatoes, mushrooms, avocado.
Toilets around the resort run out of toilet paper, flushes don’t work, no soap in dispensers, no paper hand towels.
This is basic hygiene.
Entertainment at the main stage in the evenings is very lack-lustre and poor at best. It’s all very half-hearted and certainly not a full programme.
Many UK visitors complaining about the same issues. TUI Reps on resort never around, despite leaving notes on their desk asking them to contact us. Eventually managed to track one down 5 days in to our holiday. We’ve logged official complaint and have been offered compensation.
However, we will never stay at a Royalton hotel again. And feel that TUI are miss-selling a 5 star resort and all it should offer. This is definitely NOT a 5 star resort. Jamaica is beautiful and so are the people/vibe here. But this is a real let-down for people paying a lot of money for a “dream” holiday.
If we had known that the resort was operating on limited service and half the capacity, we would have changed hotel before arriving here.
It could be so much better and should be representative of what guests are paying for and expect to receive.
Carmarthen, Carmarthenshire, Wales
Not a 5 star resort by a long stretch!
Here now and very disappointed. Location is beautiful and staff are lovely. BUT there are major issues, which are down to poor management. We have stayed in Royalton hotels before so expected the same quality and hospitality.Check-in service was appalling. No concierge to greet us from the bus and unable to check-in to Diamond Club at main reception. Sat for 45mins with no drink offered, not even water, until I complained again at reception. It was just gone 10pm when we arrived. We were told that DC reception closed at 11pm… and yet it wasn’t until I complained again at 10.45pm that the new shift at the main reception miraculously were able to check us in. A terrible start!
Room is large and swim-up is nice (Building 1) that we paid extra for, using the Royalton app before we arrived.
Constantly having to ask for items to be replenished in our mini-bar, like water and soft drinks, coffee pods for machine, no sugar, teaspoons, cups, glasses… things we would expect automatically to be supplied. Towels not replaced as part of daily housekeeping when dirty ones returned.
Pool towels run out on a daily basis at stations around the resort, drinks unavailable behind the bars such as gin, whisky, etc. No mint, no tomato juice, no fresh fruit for smoothies or milkshakes.
Restaurants only open on rotation, so not all available every night as we had expected. Limited menu choices with many things not available. Having to rely on butlers to make reservations. Buffet at the Marche doesn’t even have things like fresh tomatoes, mushrooms, avocado.
Toilets around the resort run out of toilet paper, flushes don’t work, no soap in dispensers, no paper hand towels.
This is basic hygiene.
Entertainment at the main stage in the evenings is very lack-lustre and poor at best. It’s all very half-hearted and certainly not a full programme.
Many UK visitors complaining about the same issues. TUI Reps on resort never around, despite leaving notes on their desk asking them to contact us. Eventually managed to track one down 5 days in to our holiday. We’ve logged official complaint and have been offered compensation.
However, we will never stay at a Royalton hotel again. And feel that TUI are miss-selling a 5 star resort and all it should offer. This is definitely NOT a 5 star resort. Jamaica is beautiful and so are the people/vibe here. But this is a real let-down for people paying a lot of money for a “dream” holiday.
If we had known that the resort was operating on limited service and half the capacity, we would have changed hotel before arriving here.
It could be so much better and should be representative of what guests are paying for and expect to receive.
Date of Stay: October 2025
Theoldertwin wrote a review
October 2025
Toronto, Ontario
![Royalton Negril Resort and Spa Review Rating]()
Only one restaurant opens each night, and the food was a 6 out of ten when you ate there.
Cold sides, meat was always not to order.
You also could not get hot fries anywhere but the sports bar.
The beach is beautiful but there is not enough staff to clean it up so it's like an ash tray. Butts and chicken bones all over the place that attract the ants, and it smells.
Too many sugar drinks like most.
The towels situation is silly; they run out before 2 p.m.
Only two beers per room is another silly rule every 24 hours.
It is very dark when walking at night to any of the areas for dinner. They need to fix that.
Pros:
The staff is a 9/10, there is always one in each department that loves to abuse their power.
The jerk hut was really good.
Only one bartender at the main lobby bar who knows how to make a drink!
She has taken bartending courses and knows it's a five-star hotel, so you expect more. I forgot her name, but she is a tall skinny girl who is always moving.
The room was nice with the view.
All in all, I have been all over Jamaica in hotels and this was my least favorite.
Not luxury and not a 5 star.
Toronto, Ontario
3.5 star
Cons:Only one restaurant opens each night, and the food was a 6 out of ten when you ate there.
Cold sides, meat was always not to order.
You also could not get hot fries anywhere but the sports bar.
The beach is beautiful but there is not enough staff to clean it up so it's like an ash tray. Butts and chicken bones all over the place that attract the ants, and it smells.
Too many sugar drinks like most.
The towels situation is silly; they run out before 2 p.m.
Only two beers per room is another silly rule every 24 hours.
It is very dark when walking at night to any of the areas for dinner. They need to fix that.
Pros:
The staff is a 9/10, there is always one in each department that loves to abuse their power.
The jerk hut was really good.
Only one bartender at the main lobby bar who knows how to make a drink!
She has taken bartending courses and knows it's a five-star hotel, so you expect more. I forgot her name, but she is a tall skinny girl who is always moving.
The room was nice with the view.
All in all, I have been all over Jamaica in hotels and this was my least favorite.
Not luxury and not a 5 star.
Date of Stay: October 2025
N5939YRkimr wrote a review
October 2025
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Our room was nice and kept clean daily. AC temp was perfect. The lady that checked us in was kind and attentive to our request. That’s all that was good with check in.
Sales people… Every time you walked by you were asked to do an excursion no matter how many times you walked by the same people in one day. They asked and asked and asked.
Swim up bar… Very limited in drink selection and ran out of items by early afternoon. We had to take a walk to other bars to get the drinks we wanted. Attitudes sucked from all of them except for Sabrina. She was cool and pleasant.
Buffet restaurant… Food and drinks were horrible! I never expect a lot at all inclusive but running out of food and items for drinks is unacceptable! Serving guests with attitudes and hostility is unacceptable! I could not figure out why were they so damn angry!
Beach and pool… Not having beach towels daily is unacceptable! Towel hut opened at 9:00. No towels available at 9:00 on first day. Towels ran out by 10:00 on second day. We had to walk back and forth hoping we catch a clean batch of towels before they would run out. Yes they ran out everyday.
Every time you walked by you were asked to do an excursion no matter how many times you walked by the same people in one day. They asked and asked and asked.
Our driver said everything is good in Jamaica… yes I agree for my past few trips to Jamaica but definitely not this one!! After that LONG LONG LONG ride to get to Negril only yo stay at a resort that should be closed down.
The island and view of course is beautiful but Royalton Negril Resort is HORRIBLE!
DO NOT WASTE YOUR MONEY OR TIME GOING TO THIS RESORT!
DO NOT WASTE YOUR MONEY OR TIME GOING TO THIS RESORT!Our room was nice and kept clean daily. AC temp was perfect. The lady that checked us in was kind and attentive to our request. That’s all that was good with check in.
Sales people… Every time you walked by you were asked to do an excursion no matter how many times you walked by the same people in one day. They asked and asked and asked.
Swim up bar… Very limited in drink selection and ran out of items by early afternoon. We had to take a walk to other bars to get the drinks we wanted. Attitudes sucked from all of them except for Sabrina. She was cool and pleasant.
Buffet restaurant… Food and drinks were horrible! I never expect a lot at all inclusive but running out of food and items for drinks is unacceptable! Serving guests with attitudes and hostility is unacceptable! I could not figure out why were they so damn angry!
Beach and pool… Not having beach towels daily is unacceptable! Towel hut opened at 9:00. No towels available at 9:00 on first day. Towels ran out by 10:00 on second day. We had to walk back and forth hoping we catch a clean batch of towels before they would run out. Yes they ran out everyday.
Every time you walked by you were asked to do an excursion no matter how many times you walked by the same people in one day. They asked and asked and asked.
Our driver said everything is good in Jamaica… yes I agree for my past few trips to Jamaica but definitely not this one!! After that LONG LONG LONG ride to get to Negril only yo stay at a resort that should be closed down.
The island and view of course is beautiful but Royalton Negril Resort is HORRIBLE!
Value - 1
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Rooms - 4
![Royalton Negril Resort and Spa Review Room Rating]()
Location - 1
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 3
![Royalton Negril Resort and Spa Review Cleanliness Rating]()
Service - 1
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 1
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025
vg523 wrote a review
October 2025
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This is my 5th Royalton and my second time at this resort. The first time was back during 2020. Food; great! Customer service 10! Accommodation 11/10! I had such a great experience I HAD to come back right???
Traveled back earlier this month and it was a NIGHTMARE!
No air in our bedroom, leaking one of our bathrooms, paint everywhere! On the mirrors and floors, the jet tub didn’t work ROACHES!!! In our bathroom! I was absolutely disgusted with Royalton and their staff! All they kept doing is apologizing… I told them that I’m tired of apologies show me the money! I wrote a 2 page complaint and emailed everyone I could with my complaints.
Don’t waste your money! Go somewhere else !
DONT WASTE YOUR MONEY !
This might take a minute so sit back and relax ☺️This is my 5th Royalton and my second time at this resort. The first time was back during 2020. Food; great! Customer service 10! Accommodation 11/10! I had such a great experience I HAD to come back right???
Traveled back earlier this month and it was a NIGHTMARE!
No air in our bedroom, leaking one of our bathrooms, paint everywhere! On the mirrors and floors, the jet tub didn’t work ROACHES!!! In our bathroom! I was absolutely disgusted with Royalton and their staff! All they kept doing is apologizing… I told them that I’m tired of apologies show me the money! I wrote a 2 page complaint and emailed everyone I could with my complaints.
Don’t waste your money! Go somewhere else !
Value - 1
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Rooms - 1
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Location - 4
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Cleanliness - 1
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Service - 1
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 1
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025
935chantellel wrote a review
October 2025
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Amazing Royalton Negril
Our experience at Royalton Negril was everything we hoped for and more. The ambiance, the rooms, the staff and the food were amazing. We truly enjoyed our stay and would recommend without hesitation.
Value - 5
![Royalton Negril Resort and Spa Review Value Rating]()
Rooms - 5
![Royalton Negril Resort and Spa Review Room Rating]()
Location - 5
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 5
![Royalton Negril Resort and Spa Review Cleanliness Rating]()
Service - 5
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 5
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025
ellieanne1 wrote a review
October 2025
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Celebrating my sisters wedding
Our experience at the Royalton was amazing. Star fire is the most amazing entertainer I have ever come across and she made our holiday and my sisters wedding the best there could be. We will miss her a lot and will definitely return to Jamaica to visit her again x
Date of Stay: October 2025
Kubasampson7 wrote a review
October 2025
Toronto, Ontario
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My sister is at this hotel now and she is experiencing the same things.
Now they are giving her 2 beers for restocking for 2 people a day for the room.
We both had Luxury Suites!
Toronto, Ontario
Not what I paid $2300.00 for
No TV for 2 days now. Male staff harass the Single women guess are constantly asked for dates and saying things like I wish I was your husband as they wall past you. 3 cockroaches in my room and only 1 restaurant open a night when it is advertised 9. No Wrays Jamaican made rum! Male staff using the women's washrooms. I feel like I am on the show 90 Day Finance and I am 63.My sister is at this hotel now and she is experiencing the same things.
Now they are giving her 2 beers for restocking for 2 people a day for the room.
We both had Luxury Suites!
Value - 1
![Royalton Negril Resort and Spa Review Value Rating]()
Rooms - 2
![Royalton Negril Resort and Spa Review Room Rating]()
Location - 5
![Royalton Negril Resort and Spa Review Location Rating]()
Cleanliness - 3
![Royalton Negril Resort and Spa Review Cleanliness Rating]()
Service - 5
![Royalton Negril Resort and Spa Review Service Rating]()
Sleep Quality - 4
![Royalton Negril Resort and Spa Review Sleep Quality Rating]()
Date of Stay: October 2025