Pueblo Bonito Pacifica Golf and Spa Resort

staceywY5715SR wrote a review August 2025
San Diego, California

Great resort but don't get sucked into the timeshare tour

Beautiful resort! The room was so comfortable and the food was delicious, especially the breakfast! Do not get sucked into the tour of the next property. High-pressure sales tactics. Ruined our morning. Even if they offer you discounts on events do not do this tour. We ended up doing it and the events we wanted to do were booked and we had already paid for them. It was wasted two hours of our morning. We were not going to buy into a timeshare and the individual who was trying to sell it to us was extremely angry. Very shady. The pool area was amazing. But there was a black flag warning, and we were unable to go into the water due to the dangerous of the waves. I was told by multiple people that is an ongoing situation and you cannot swim in the ocean at this resort for safety reasons. We feel very safe at this resort as three females traveling for fun.

Date of Stay: August 2025

ptvdanna wrote a review August 2025
Lone Tree, Colorado

A Solid Fair Resort / Take it or leave it / Nothing Special to return

Where's my welcome drink? a tip to Bonito, always have a cold drink ready when guests arrive. We've been traveling and guests want to feel welcome. We arrived at the Pueblo Bonito Pacifica early and their internet was down (not a problem it happens to everyone) But we were quickly "pushed" to the time share presentation. We agreed and received a $400.00 hotel voucher to use... it was ok but had lots of fine print and rules to follow. Next, the property requests a $700.00 deposit for incidentals??? seemed extreme especially for an all-inclusive resort. We spoke with a female manager and agreed to a $400.00 deposit. The Asian restaurant was more of a snack bar, good food, but absolutely no ambiance. The Pacifica is more of a morgue. We spent most of our time at the Bonito Sunset. The rooftop pool is spectacular! Outstanding views of the Pacific and great bar service.

Overall, the price I paid for a tower room plus butler service was a total waste of money. Our butler was helpful, but not worth the extra expense. Great employees, lousy management, (not even eye contact or a Hello when passing through, Got the feeling of Next, we'll never see you again)

Date of Stay: August 2025

340meredithh wrote a review August 2025
San Antonio, Texas

Family Vacation

Had a family vacation for a week. Food was delicious and the spa was superb. The housekeeping was a little spotty a couple of days, but not enough to report. Concierge was courteous and friendly.

Date of Stay: August 2025

alyssamB6968MG wrote a review August 2025

Loved our trip

We stayed 5 nights at this resort and it was an amazing trip. Every employee we came across was delightful! We loved Gonzalo at the main pool. Always hustled to everyone with their food and drinks. Ana at Siempre was the sweetest!! The food was great for an inclusive. Loved the small atmosphere. Honestly our only complaint was the bed. It was hard and we didn’t get a good night sleep once. Other than that, this trip turned our minds around about staying at an all inclusive. We will be back!

Date of Stay: August 2025

352joannan wrote a review August 2025

Wonderful Stay

We came with a group of friends and had a wonderful time. The resort is beautifully designed and maintained and the food and drinks are delicious. The biggest impact of our experience was the staff, especially Ana and Florinda at Siempre. Their kindness and warmth was above and beyond their job description and we look forward to seeing them again.

Date of Stay: May 2025

803nailahm wrote a review August 2025

Avoid this property and keep looking. I wish we had.

Disappointed. We were so excited about this trip. However, we encountered several disappointments creating dark shadows throughout our vacation. I can't recommend this property for these reasons and strongly suggest to look elsewhere for you to experience joy during your trip without the frustration and disappointment of Pueblo Bonito.

Date of Stay: August 2025

Sightsee66428878065 wrote a review August 2025
Pittsburgh, Pennsylvania

The perfection of mediocrity.

The epitome of mediocrity.

Staff seems forced to be there. Zero interest in guest experience.

The resort is on a part of land where the beach is completely untouchable. Can’t even get close to the water.

Resort is part of a group of properties where they portray the amenities to be available but good luck waiting 45 min for a shuttle.

Rooms - nothing says luxury resort like painted floors and hollow shell doors. The shower looks like the one at the LA Fitness I attend.

Food - mediocre and inconsistent.

Go somewhere else.

Date of Stay: August 2025

eliea845 wrote a review August 2025

Run for the hills

We were here as part of a big group for a wedding. The resort is lacking in every aspect. The rooms are dingy. Furniture is completely dated and feels so cheap. The food across the resort’s restaurant leaves little to be desired. Absolutely subpar compared to other all inclusives. The breakfast buffet is one of the saddest I’ve ever seen. If motel 6 had a breakfast buffet if would be better. Service overall is lacking. There is zero attention to detail. A couple of the servers work really hard. The one shining star was Manuel who worked by the pool. The resort has sister resorts with shuttles in between. Except they we had to wait for 45 minutes for a shuttle from Sunset to Pacifica. We would have gladly paid for an uber. Except the resort doesn’t allow uber pickups. Another way of them controlling their guests. Run for the hills. This place is expensive as hell and provides zero value for the money spent. We will never come back or consider a resort from this brand.

Date of Stay: August 2025

Semonichsa wrote a review September 2025

Always the best getaway

This is my second time staying at the Pacifica and it will not be my last. This Pueblo Bonito location is the most relaxing and has the highest quality amenities. At Siempre, expect a great dining experience, as Marco will greet and take care of you with a kindness that can not be taught. Ana and Gabriel are attentive and so lovely!! At dinner, the Peninsula is a beautiful space with an incredible view and menu. Oscar will take great care of you here! Don’t skip on the gym, also - incredible. Thank you, Pacifica team, you all really know what hospitality means and make us feel like family. Until next time!

Date of Stay: September 2025

Dream735089 wrote a review September 2025
Philadelphia, Pennsylvania

Unforgettable Stay & Sweet Engagement Celebration

My fiancé and I spent 5 nights at Pacifica and had the most incredible experience. This trip was especially memorable because he proposed during our stay, and we felt celebrated every moment.

The team at Siempre went above and beyond: Pilar, Ana, Flora, Gabriel, Carlos, and the manager Marco greeted us with warmth and excitement each morning. They remembered us, shared stories, and even surprised us with cake and mango tequila shots to celebrate our engagement. Truly some of the most hospitable people we’ve ever met.

The pools were perfect for relaxing, with attentive service throughout the day. We especially enjoyed the afternoon volleyball games by the poolside bar with Manuel. It quickly became a highlight of our stay.

For an all-inclusive resort, we found the food excellent across the board! Our room overlooked both the pool and ocean, and housekeeping kept it spotless while making sure we always had plenty of water, Coca-Cola, and beer stocked.

We’re already looking forward to our next visit to Pueblo Bonito Pacifica!

Date of Stay: August 2025

Z8764JXandrer wrote a review September 2025

Beautiful and Peaceful.

Went here for first time in April with group of 5. We do a girls trip every year someplace different. It was amazing. The views were great service so good. Food was top notch especially for all inclusive. The package has name brand liquor and beer included. There are no vendors on the beach. It is very peaceful you will not have a problem getting a beach or pool chair. Loved it so much going back with my husband in October.

Date of Stay: April 2025

jilliancJ5950QZ wrote a review September 2025

Superior Service

This was fabulous. The prices were so affordable that I was not sure what to expect. The resort and setting was beautiful, but the service was the real gem. We have stayed at Four Seasons, Ritz Carlton, but the service level here is beyond. We had great experiences at every restaurant, at arrival, at the pool, at the bar - everywhere. But Yoana in the VIP lounge was spectacular. She made us feel so important. She was incredibly attentive, knew us when we walked in. She exceeded any expectation we had. The sommelier, Armando, was amazing - he created an entire unique experience just with the wine. Every server was totally on point. Gabriel and Dulce were our concierge butlers. They handled everything, so we did not have to lift a finger. It was a great experience. I cannot say enough nice things.

Date of Stay: August 2025

penneysmith54 wrote a review September 2025

Awesome!!

Quiet, peaceful resort.
Not much entertainment, but you can go to other resorts for some action.
This is a peaceful zen type resort no kids.
No loud music bumping by the pool , there is music but turned low so you can hear the ocean waves.
You can’t swim on this beach, but the poos law up for that.
Excellent non watered down drinks ( they strong) with top shelf options.
The service is amazing as they fall all over you to make sure you have a great experience.
The food , best all inclusive we’ve ever had.
Rooms are ok , beds well .. the resort could spend some money to update the beds, the furniture, the lounge chairs we never had to reserve a lounge chair in the morning. The resort doesn’t really like you to do that as they’re saying so plenty of resort chairs to pick from..
Had a couple small problems we couldn’t get into our room one day called the front desk and they were there within five minutes to change the batteries in our door. It’s a beautiful, beautiful resort. If you wanna go to have lots of relaxation. This is the place for you. Of course other guests were there and It was fun to talk and connect with and have a drink with in the pool. But this is definitely not a party place.
We would go back

Date of Stay: September 2025

698lexir wrote a review October 2025
Scottsdale, Arizona

Best wedding ever!!

This review is long overdue but had to share my experience and give Sandra at Pueblo Bonito Pacifica a much deserved shoutout and thank you. My husband and I got married here last October and have nothing but the most incredible things to say! My wedding planner , Sandra, went above and beyond for us and our wedding experience. From the wedding night to the little details, everything was absolutely perfect. The hotel was great for all of our guests and everyone couldn’t help but rave about the overall experience. Would recommend Sandra, Pueblo Bonito and the experience as a whole 100%!!

Date of Stay: November 2024

cherylaD4716XY wrote a review October 2025

Disappointing Experience at Pueblo Bonito Pacifica

Our stay at Pueblo Bonito Pacifica was deeply disappointing, and I genuinely don't understand how this resort has received such high ratings. I'm not someone who typically complains, but from the moment we arrived, it felt more like a one-star property than a luxury resort.

Upon check-in, we were met with a lackluster atmosphere. While some staff members were friendly, many appeared disinterested and unwelcoming. I had booked a Deluxe Oceanview room, but there was absolutely nothing deluxe about it. The space was extremely small, and the design was stark and uninviting—painted entirely in a flat cream tone that made it resemble a sterile, prison-like space. The floors felt gritty and unclean, as though sand had been left from a previous guest, and this was before we’d even unpacked.

Given the cost of the stay, the quality of the room was unacceptable—it felt more like a budget motel than a high-end resort. I went to the front desk the following day to request a room upgrade, and while a one-bedroom suite was available, we had to pay an additional $420. We opted for the upgrade because staying three more nights in that cramped room was simply not an option.

As for the "all-inclusive" aspect, this was the first resort we've visited where that term felt like a misrepresentation. The Pacifica property had only three dining options, and if you wanted steak, Italian cuisine, or a quality Mexican restaurant, you were directed to dine at their sister resorts—which required an additional charge.

Even more frustrating was the concierge service, which was unhelpful at best. When I inquired about what was actually included, I was met with clear irritation. The concierge kept trying to push us toward the other (non-adults-only) properties, which defeated the purpose of booking an adults-only resort in the first place. The only halfway decent alternative was a “market” at Sunset Beach, which offered a variety of food options—but again, that required leaving our resort.

The lack of atmosphere at Pacifica was also noticeable. There was no music, no entertainment, and nothing that gave the resort any energy or life.

Additional disappointments:
Premium liquor was not included—you had to pay extra, often at U.S. bar prices.
The coffee and snack shop wasn’t covered under the all-inclusive plan.
Activities such as mixology or cooking classes also came with an extra charge.
There were no activities at all!

We’re used to vacationing in Riviera Maya, where all-inclusive truly means everything is included, and the variety of restaurants, drinks, and activities is far more robust. Unfortunately, this was not the case at Pacifica.

We were to receive a $90 credit at the resort from Expedia. We thought we could use it on a massage --- a 50 min massage was $220-$260 – even with the $90 that was just way too much. We did have a few top shelf drinks, so we figured the $90 would cover that. Upon checkout, they never gave us the credit so they had to void what they charged, and then redo it. However instead of NOT charging us at all because the credit should cover it, they ended up charging us instead of taking it off our bill. I didn’t notice until I saw it on my credit card.

Lastly, the transportation to and from the airport was dreadful. While we anticipated a shared shuttle experience, we didn’t expect it to include six different stops and nearly two hours of bumpy roads. If you choose to stay here, I highly recommend investing in a private transfer—it’s worth it for the comfort and time saved.

Another reviewer said RUN FOR THE HILLS! I should have listened.

Date of Stay: October 2025

jkbooker wrote a review October 2025

Great all-inclusive resort in Cabo.

The resort is great, but the staff is what makes it special. From Florinda at breakfast/lunch to Marco (manager) finding us a place to watch the Georgia football game, everyone was just wonderful.

The food is also great, especially the sushi/sashimi at Pescados. The pool is huge, so it never felt crowded at all.

Date of Stay: October 2025

kathleenmR4032NY wrote a review October 2025

Beautiful resort with an amazing staff!

This is a beautiful resort, but what makes it amazing is the staff. They spoil you & will go above & beyond to make your stay enjoyable & memorable. The staff at the Siempre Restaurant on site was wonderful. Itzell (the hostess) always accommodated our requests and Florinda (one of our favorite servers) made each time we went there special. Florinda made sure we were always taken care of. Other servers we had the pleasure of dealing with were Javier, Luis & Ariel (Ariel has an amazing personality & had us laughing the day we arrived). The manager, Marco, came by our table to insure we were happy with the food & the service and advised us if we needed anything, just let them know.

The front desk & housekeeping staff were top notch as well. We will definitely be coming back here in the near future!

Date of Stay: October 2025

Girly13662 wrote a review October 2025
New York City, New York

2nd Time!

This is our second time we have stayed at Pacifica and we love it but we do have a few ‘complaints’ this time around. I am going to break down the review so it’s easy to jump to something of interest. None of the complaints however would deter us from going again.

Transportation | The private option is the way to go. We didn't have to wait long upon arriving at the airport and it is always nice to go straight to the hotel and not have to make any additional stops. It’s a little pricey but totally worth it.

Check In, Check Out | The process is pretty easy but they no longer offer the welcome drink for some reason. Right after you check in they direct you to the 2 ladies sitting at a nearby table. They offer you free stuff for your time to sit at a timeshare seminar, to which we politely declined and weren't bothered again. When we checked out however…I had a $150 spa credit which we used for a mani/pedi (it was less than the $150 but that was fine) but…they charged me for it so I had to remind them that I had the credit. It was taken off but then he reminded me of a resort credit I had as well so I needed to use that up before we left too which was great.

Grounds | The hotel has very well kept grounds but when we arrived, there was a storm that had just passed through so it was in a bit of disarray. However, by the next morning, it looked as if nothing happened....(the halls and grounds had large puddles…I fell in the lobby our first day but I was fine). The hallways however ….maybe it was this time of year but the amount of dead bugs (some struggling to stay alive too) was outrageous. There needs to be someone on ‘bug patrol’. Also, people leaving their dirty dishes from room service outside is gross…..we noticed plates out there after breakfast and lunch and by lunch the NEXT DAY, the same plates were still outside. I think people should be told to keep dirty dishes inside their rooms or at least have a designated area on their balcony to put it.
Also the elevators……yikes! They need to be completely renovated. They look so dingy inside (broken monitor, and just yucky) and the doors on the outside need to be cleaned.

Room | The room is basic....we had an oceanview which was nice but I would prob get a regular room next time as the only difference is the view from the balcony. The room also is just ok....nothing fancy but it does seem to need a little tlc in spots (the floor looks dirty in some areas but it’s not) and our ceiling had 2 ‘slices’ in it (from a previous leak I assume that looked like it was about to happen again). The bed is a little on the firm side but it was fine.

App & Shuttles | They encourage you to use the app and the improvement (which I suggested from last year) was to not have to get a ticket for the shuttles to and from Rose and now they just use the app when you book to board the shuttle....however....every time I made the booking, the reservation doesn't appear again until I got the reminder notification. Make sure you take a screen shot of it or save it to your wallet. They do the same for any dinner reservations you make....they never show up in the app after you book it...you have to remember what time you made it for (or maybe it was just my phone?). As for the shuttles themselves…..if it’s later in the evening, you seem to have to now ‘call’ for a shuttle from Sunset to Pacifica. There used to be someone there who did this for you but it was fine, except it must get annoying on the other end to have call after call asking for a shuttle for 2 people, then another call for 4 people etc….

Dining | There's only 3 here at Pacifica but other options throughout the sister hotels if you want. We tend to go over to Sunset the most as we felt their dining options were better but we did visit Cilantro’s 2x over at Blanco (next to Rose) and it was great…..the view and ambiance was fantastic. My fiancé however developed a bit of a tummy issue and we think it might have been due to the ice being used in his drinks. We made a note to not get ice next time we visit.

Pool | The pool is great...we like the smaller quieter one and found it to be better than our last stay. Sometimes the pool service can be slow but I did mention it in a survey and the manager, Adam visited us during breakfast to express his gratitude in my review which was nice. On our last day there at breakfast he surprised us with a piece of cake which was wonderful.

Shout outs | Luis at the front for shuttle service....wonderful and has THE BEST smile ever! Itzell who is the hostess at Siempre is always smiling and quick to bring you to your table. Our waiter Marcos was very attentive and great when we had him a few times at breakfast. And of course Adam....very grateful and thankful for my critique.

Pros | Adults only, quiet pool, shuttles to sister hotels, and the service is great.
Cons | Beds, elevators, dead bugs, room service dishes

Date of Stay: October 2025

L3423DOcodyr wrote a review October 2025

Amazing Service!

Hola! We came to Pueblo Bonito Pacifica for our wedding and can express how great the service was here. If you are looking for an easy get away with the best service, Pueblo Bonito Pacifica is the perfect place. The staff here is amazing and truly treats all like family. If you get the honor to be served by Omar(bartender), Carlos(server) and/or Francisco(bartender), you will not forget your experience. These three went above and beyond their service, cannot thank them enough.

Date of Stay: October 2025