Occidental Punta Cana

64rickp wrote a review October 2025
Ottawa, Ontario

Occidental Bar Tenders

Strarlin and Gerry are both the best bartenders at Occidental with their giant personalities and awesome service. They are the best!!!

Date of Stay: October 2025

teofiloencarnacion wrote a review October 2025

Occidental Punta cana

I booked a ocean front suite for me an my partner two months ago and the day I signed in, I was giving a two bed room. very disappointing.

Date of Stay: October 2025

KolosK4 wrote a review October 2025
Budapest, Central Hungary

Gyertek ide, ajánlom!

It was so good! Friendly staff, Chaveli De Los Santos😍 good foods💪
Yudelka Archile 😍
Christina Medina ,restaurant las caracolas

Date of Stay: October 2025

L3941EKpaulam wrote a review October 2025

Spend extra and go somewhere else

From the moment we arrived it was just crappy, to say the least. Barely any customer service. No one seemed happy to be working. They don't offer any type of juice or drink like other inclusive resorts I have been to. Which honestly would have been fine if the workers at least seemed friendly. Even the ones checking you in seemed miserable. The ONLY saving grace of the resort was our concierge... I unfortunately forget his name, but I want to say it was Roberto maybe? He was a big help to us and friendly. Other than that, when it came to the servers at the buffet, restaurants, and bartenders none of them seemed happy or to care. They were slow and I mean very slow especially the restaurants (they weren't busy either), they served drinks in dirty cups at the pool- one of our cups had lipstick marks on it, and on top of that the drinks tasted mostly like juice and no alcohol. The last night there we ate at the Mexican restaurant which was mediocre at best but unfortunately the next day all 4 of us were sick. We all had it coming out both ends on our flight home and at the airport. Seeing as the Mexican restaurant was the last common denominator between the 4 of us, we are most certain it was something from there. The so-called nacho bar would be my guess since they just seem to have the guac and sour cream sitting out. Please do yourself a favor and just pay the few extra bucks to stay somewhere else.

Date of Stay: July 2025

Roving21142477940 wrote a review November 2025
Orlando, Florida

Horrible

I rate my experience 1. The alcohol is not premium and to acquire premium you have to buy into some sort of time share option for over 15,000 US dollars. I always stay and book with Barcelo and picked this hotel because of the chain. I will recommend this hotel to no one and this will be the last time I stay within the Barcelo chain after this experience. The hot water was also not working, phone lines to the lobby were not being answered. The food is low quality to say the least. The service staff in some parts are phenomenal but other won't work if not tipped well. No beach towels available for long periods of time, we are actually still waiting after 2 hours. The entertainment staff do great but are over shadowed by the bad service of others. The buffet near the ocean during the morning shift are the best service we have received. The disco is over crowded by individuals who are not staying at the hotel and it seems some what dangerous. The specialty restaurants are ok but also not the best. When I say we are still here for another 3.5 days and can not wait to leave is an under statement. The spa is our BEST experience! Everything else is not worth the money or vacation time waisted. Will never book Barcelo again.

Date of Stay: October 2025

jessicalmurray84 wrote a review November 2025
Springfield, Oregon

Do Not Waste Your Time Here

We didn’t get the room we reserved, junior suite oceanfront with a king size bed. After talking with them for hours, we were finally able to move to a room that was kind of what we reserved, we moved into a room with 2 full beds. Once we got moved in, unpacked, and situated, it rained…which meant the ceiling leaked right on our beds. We were then moved again to another room! Still with 2 full beds and not a king size bed. In all of the rooms, there were a lot of things that were broken and inoperable. They also weren’t super clean. There was hair and dirt everywhere and bedding wasn’t clean either. We had to get new sheets twice just because they weren’t clean or stained. Towels are all stained too. Half the time they didn’t have clean beach/pool towels so be prepared for that too.

Now the food and service is horrendous. If you are in the buffets, you are lucky to get service at all. None of the food is hot, whether you are in the buffet or a restaurant. It may come out a little warm but seriously, most of the food was awful. I had to get an omelette made for me each day so I could at least have something for breakfast. Restaurants/buffets smell like seafood, and they shouldn’t. Stay away.

The location is beautiful but that is the only thing this resort has going for it. I would recommend staying anywhere else to enjoy the beautiful scenery in the Dominican Republic.

Date of Stay: October 2025

zlatkop2022 wrote a review November 2025
Split, Split-Dalmatia County, Dalmatia

Occidental Punta Cana, 15-30 Oct. 2025.

Occidental Punta Cana is our favourite Caribbean vacation spot. We just spent 15 days there. This time there was another couple with us and they talked us in to try Royal Level service. So as soon as we showed up we asked to upgrade the stay. $1300 later we went to building 13, first floor to our perfect room and after that hit the beach. Royal Level proved to be worthy of its name since it includes separate part of the beach, two jacuzzis there, a bar, separate a la cart restaurant, separate swimming pool. We enjoyed those amenities all 15 days. Food in restaurant is served all fresh and nicely with a lot of choices to enjoy. In restaurant we were served by Raisa, Sandro and other stuff members. We still made regular trips to main restaurant near reception. There we enjoyed crepes stand with Gisela making a perfect crepes every time. Royal Level has separate part of the restaurant for dining.

Resort is beautiful as ever. Grounds are in top shape with grass, shrubs, countless palm and Benjamin trees. That is one of the main reasons why we probably will never go to Occidental Cancun and other places. Those locations are grand hotels but lacking that kind of lush greenery surroundings.

Our room was 13215 with high ceilings, a lot of space, sitting area, full mini bar, large screen TV, large bathroom and good bed for night rest. Balcony is also nice but we prefer to spend time at nearby beach. Dedicated swimming pool is surrounded by its own cultivated jungle. Unfortunately there we experienced mosquitoes in uncomfortable numbers so we avoided that swimming pool. The most of time we spent at Royal Level beach. It has enough sun beds and built shades. Bar is right there and with it pina coladas and coco locco and other tropical style drinks provides comfy environment.

Conclusion is that we will come back again. Why experiment with other locations when we found the perfect one? It will be spring next year or October the latest. We are members of Barcelo club and that guarantees discount rates.

Date of Stay: October 2025

markhD4368MD wrote a review November 2025

Yikes

Bad
I know you get what you pay for
But
No ac in rooms
Sewer smell lingers throughout
Bad food but that’s ok cause no seats ever in the dining room
Staff only speak Spanish which it’s their country but really you don’t put an English speaker at the front desk at least
No info about events
Airport shuttle didn’t show up when advised
Overall I’m very confused over all the love Dominican gets

Date of Stay: October 2025