Dreams Royal Beach Punta Cana

peetr_l wrote a review October 2025

Great experience and a beautiful resort.

We had a great time. Resort was beautiful and clean, friendly and helpful staff and unlike other reviews, I thought the food was very good. Nothing but good memories here.

Date of Stay: October 2025

horvarmor wrote a review October 2025

A very good wedding option. We were invited. We took really good memories.

A very good all-inclusive option in Punta Cana. Great facilities, food, and service. Beautiful beach.
Muy buena opción de todo incluido en Punta Cana. Muy buenas instalaciones, gastronomía y servicio. Linda playa.
Eine sehr gute All-Inclusive-Option in Punta Cana. Tolle Einrichtungen, Essen und Service. Schöner Strand.

Date of Stay: October 2025

claudiavB1667UG wrote a review October 2025

Great location, friendly personnel and amazing white-sand beach

We stayed at Dreams Royal Beach Punta Cana and just came back last night. It was an exceptional experience from start to finish. The location couldn’t be better: peaceful, scenic, and relaxing. Our room was beautiful, spacious, and thoughtfully designed, with every comfort we could have wished for and with direct access to the pool so it was a dream!

However, what truly made the stay memorable, though, was the quality of the staff. Throughout the resort, we found employees with smiling faces eager to answer any questions or accommodate any wish. Every member of the team was warm, professional, and genuinely attentive, making us feel welcome and cared for throughout our visit; especially at the restaurants (we only went to World Cafe and Seaside Grill). From the hostess, servers, prep cooks to kitchen manager. They went out of their way to get us warm almond milk for our coffee and even had it ready for the next day.

We mostly stayed at the beach and we absolutely loved the cabanas right in front of the pristine, white-sand beach. I'd recommend going early to grab best spots.

We left feeling completely recharged and already looking forward to our next visit. Highly recommended for anyone seeking a mix of comfort, quality, and truly Dominican hospitality.

Date of Stay: October 2025

mollymagooDerby wrote a review October 2025
Heanor, Derbyshire, England

Disappointed .

We booked dreams royal beach 2 years ago via tui in the uk. And paid £8200 including premium seat upgrade and upgrade to prefered club status. I really wanted to write a glowing review and I really wanted to love this hotel. But to say it was an overpriced dissappointment is an understatement and this isn’t our first trip to Dominican Republic we have been coming since 2008 staying at various hotels .
Flight - while on time the cabin crew was the most unfriendliest and unprofessional we have ever encountered . For whatever reason they didn’t want he on that flight to punta Cana . The cabin crew on our return flight were lovely.
Taxi transfer- we had a return taxi transfer booked via tui , we know they driving in the Dominican can get a bit crazy but due to lots of traffic I believe the taxi drivers took alot of risk even driving down middle of the road
Hotel check in - quick and easy and we were greeted with a glass of champagne and introduced to our butler junior who was the real standout of our holiday and it would have been so much worse without him. We had booked a prefered club delux king with pool view which is what we got . The prefered club area’s are split into 2 delux is in the orignal part of hotel then there is the new premium preferd we were allowed to use both area’s but had it was over a 10 min walk between the two area’s with a boardwalk over a mangrove. Lovely to see birds and turtles not so nice was the mosquito’s . Personally having the two sections didn’t really work and it didn’t flow .
The room it’s self was great , has it was deluxe it was in the main part of hotel close to beach Lovely view of lazy river and comfy king bed and great hair con. There was a bottle of Champagne and fruit on arrival and snacks & drinks in minibar replenished daily . One issue we did have was one day the maid left no toilet paper and it was a case of going backward & forwards and getting out butler involved but eventually sorted . And bottle of wine and fruit sent as an apology
Junior also sent a cake and champagne to the room for our wedding anniversary and helped when the room keys kept deactivating
Now for the real negatives apart fro junior the service throughout the hotel was inconsistent at best cold food , and the resturants are no where near big enough forced hotel never had to queue for buffet anywhere else we have stayed . As this hotel was family friendly we knew there would be kids but as a couple and we spoke to other couples the kind of wanted kept out of sight and that contributed to poor service also a lack of cutlery and untensils and lack glasses and dishes . It felt they were on a tight budget but odd for a brand that advertises unlimited luxury , emulsion on the seats in buffet doesn’t scream luxury
The beach we love to strolll along the beah but it was near impossible here had you had constant hassle from vendors who could become intimidating something we haven’t come across else where in DR we also had seaweed issues at the start and been many times to DR when seaweed has been a issue but I also think pollution was a issue had there was a sewage stench from its days.
Woould I recommend no there are better hotels for less in DR and for the price we paid I’m still waiting on the unlimited luxury cos it didn’t exsist . No chance we will return and zero chance of trying any other dreams or secrets resorts who are owned by Hyatt

Date of Stay: October 2025

785hazelm wrote a review October 2025

Not 5 * and not for couples wanting a quiet break

We stayed from 1 Oct till 8 Oct 2025 and were looking forward to a 5* experience. We arrived in our private transfer and were dropped at the Dreams Preferred Reception where our luggage and ourselves were transferred by golf cart to the Dreams part of the resort, we asked why we did not get dropped off there in the first place and were advised there was some construction taking place. (We had booked our holiday in December 2024 and there was no mention of this at time of booking or prior to our stay. Not 5*) We were taken past the reception construction and were checked in at the night entertainment area, no cold towel or welcome drink provided during check-in, this would be normally provided in a 5* hotel. We got our luggage taken to our room, which was comfortable and spacious, and went for a look around before dinner.

Resort looked clean and we found out about towel stations and picked the beach as our choice of sun bathing area.

Dinner was at the buffet which was a disappointment as the food temperature was not as high as it should have been. We have experienced this in other hotels and have had stomach issues due to this so we were not happy. We ate freshly cooked pasta and headed to bed.

Breakfast food was again only just warm and we spoke to the food and beverage manager who took note of our complaint. Lunch food was a bit warmer but we were taking no chances. We ate omelette and freshly prepared pasta along with fruit and some roast meats for the duration of the holiday. We also ate twice at the Fusion restaurant, it was delicious.

During all our meals at the buffet restaurant we sat at many different tables (8) and there was not one which was on an even surface meaning the table moved when food was being cut or the table was leaned on by one of us. We did try to fix a few but it wasn't easy. This is not 5*

We were on the third floor of block 5 and the corridors were long but were split by seating areas every so often, this was a nice touch until guests made phonecalls outside the room or children decided it was a play area. We noticed how many banners were on the doors for Anniversaries, Birthdays, Honeymoons and others just welcomed guests home. For the full duration of our stay we had undisciplined children in the rooms in our part of the corridor which was totally unacceptable. I was going to complain but I did not want to try to get my point across on the phone with my Scottish accent and the check in area was where I had been bitten due to the foliage and water around it. I need to be careful as I have a medical condition. Fortunately, after a few days we received a call which they made asking if we were happy with our room, it was really to ask if we had any complaints regarding the noise. I explained it was unacceptable and the girl knew exactly what the issue was. I gave the two room numbers of the guests causing disruption from 6am in the morning and also in the evening as children were allowed to slam doors, shout at the top of their voices, scream, run up and down the corridor and sit/scream in the seating area right outside our door unsupervised. The family had 5 kids and their rooms were not next to each other, we could only imagine how the guests felt in the two rooms in between. This family were spoken to and they were a bit less noisy. Unfortunately, two days before we left a family were put in a few doors away who caused every bit as much problems with noise to the extent I opened the door in the morning to check which room it was coming from and found the couple in the room next to the family both at the door doing the same. Unacceptable for guests to have their holidays ruined by dysfunctional families who are not concerned with the proper upbringing of their children. This is a pity as there were families we met who were very well behaved.

I know this is not an adults only resort but I have no understanding as to why families are mixed in with couples who have booked a relaxing break for a special occasion or any kind of break. Surely your staff will be dealing with complaints constantly. Why not put the families in one section and they will certainly not be getting away with their bad behaviour if other families are complaining. This should be taken note of as it totally spoiled our sleep and was out of order for behaviour of adults and children in question. What part of relaxation is being woken around 6am by screaming children running up and down outside your door?

We booked for a bell boy to collect our luggage at 10.15 on morning of departure, nobody arrived so we took out luggage to the check-out desk ourselves. This could have caused issues as there was only 1 desk for check-in and 1 desk for check-out. We also had to be transferred back to the preferred section for our pick up for the airport. This is not 5*.

I did ask for a feedback form after the second family disruption and was advised it would be sent by email, home a week and no form received. It is too late to resolve issues once your guests have returned home. Not 5*.

Food was not of a standard for 5* and there was drilling during the day coming from the construction next to the Fusion Restaurant which is not what we want on our holiday. There was also electrical works being carried out in the buffet restaurant and this was only cleared away as it opened, dust should not be served with your meal. We did nit go to Porto Fino restaurant as i did not want any more bites being tranferred by golf cart to reach it. You could provide more plastic shaped glasses on the beach as our cocktails were delivered most of the time in plastic beakers, this is not 5*.

Beach/pool toilets were 1 male and 1 female toilet for the full beach and part of the pool, this is nowhere near enough and it was not high season. 5*?.

We would like to thank the concierge for ordering my antibiotics, this was a fantastic service and I got better quickly. Also, members of staff at the beach bar who were very courteous and we had a good time with and Darne the waitress. Towel boys and entertainment staff were great too. Special shout out to my fantastic evening pasta chef Sugeidy.

Date of Stay: October 2025

dogster168 wrote a review October 2025

Family getaway

We spent 7 amazing nights at the new preferred section. The new section is quiet and away from the main pool area. The room was spacious with 2 bathrooms.

It was a 8-10 minute walk to the other side. There are plenty of golf carts to shuttle you around. You can choose to walk the bridge and check out the wildlife. Preferred guests have access to paddle boats at the mangrove.

Lenins, UVC representative, who we met at Dreams Onyx was there to greet us upon arrival. We saw him daily at the main lobby area. He is professional and an asset to UVC.

Billy, concierge, was extremely friendly. He would look for us daily to see if we needed anything. He was there when we were checking out of the hotel to ensure everything went smoothly.

Alexander, bartender, made amazing drinks at the preferred check-in area.

The main pool had a variety of music. Special thanks to Rayphin, Jose, Wilkins, Dolores for keeping the drinks flowing.

Market Cafe - Antony & Daniel for remembering our drinks and going the extra mile for all the guests.

We had a lovely time at the hotel. The staff is hard working and friendly. We would come back to this hotel in the future.

Date of Stay: October 2025

KatieandBrad wrote a review October 2025
Aurora, Colorado

10/10 Recommend – Perfect Family Getaway!

Our family of four (two daughters ages 10 and 12) visited Dreams Royal Beach Punta Cana for five nights in October 2025, and we had an incredible experience! The weather was perfect, and the resort was exceptionally clean and well-maintained. We’ve stayed at multiple Dreams Resorts in Mexico (Cancun and Tulum), and this one was by far the best.

FOOD – The food was consistently fresh and delicious across all restaurants, and there were plenty of spots to grab a drink throughout the day. We did not pay for the Preferred upgrade, which offers additional dining options, but honestly never felt we were missing out. The World Café buffet, a Dreams signature, was smaller than others we’ve experienced—which we loved, as it didn’t feel like a crowded cafeteria. Our only disappointment was that Oceana (the seafood restaurant) was closed during our stay.

BEACH & POOLS – The beach was incredible! It’s huge, with plenty of shaded and sunny loungers always available. There’s a large stretch of soft sand before the water begins—perfect for playing or relaxing. The water was shallow, warm, and clean, and staff worked diligently to clear seaweed each morning. You can walk for miles in either direction, and while beach vendors regularly approached us, they were never bothersome. We also appreciated that the beach was well-lit at night, which added both ambiance and security. The multiple pool options were equally great—clean, warm, and never overcrowded.

ENTERTAINMENT – The nightly entertainment was fun and varied. The main shows began at 9pm, but there were always opening acts and interactive performances starting around 8pm. Daily activities were plentiful for all ages. The only minor downside was that a few of the craft sessions had limited spots (first 20 people), and we managed to consistently miss the sign-up window😔

HOTEL – While there was some ongoing construction, it was never disruptive. The resort’s size (about 350 rooms) was ideal—easy to navigate, and no need for elevators. We also appreciated that staff were friendly and professional without being pushy about upgrades or timeshare presentations.

TRANSFERS – We booked private airport transfers directly through HQT and highly recommend them—affordable, safe, reliable, and seamless from start to finish.

AIRPORT – The Punta Cana Airport was a pleasant surprise: small, uncrowded, and easy to navigate.

Overall, beautiful core memories were made at this gem of a resort. We can’t wait to return next October! 🌴

Date of Stay: October 2025

Prospectave60 wrote a review October 2025

Punta Cana six night vacation. And family wedding

The grounds and service and rooms are very good. The food is awful. The oceanic was closed. The Italian restaurant was terrible. The food was not good pasta over cooked. The world cafe the buffet rest was awful I could not even eat there the food is out in no refrigeration there’s are wet and raw. No sternos under hot food. Thankgod I had the preferred status at least I ate in the sea-cafe. For breakfast and lunch. They did a great job for the wedding. The concier Jose was out standing g he is a compliment to the dreams. If the food was better it would be a great destination for a vacation. I would not recommend to some one who likes to eat and has a soft stomach.

Date of Stay: October 2025

ROBERTANTHONY223 wrote a review October 2025

Good but could have been better

Overall I would go back to dreams royal beach if the deal was good 3.5 would probably be a more accurate score but it could have been better.

The hotel is very clean and if you are preferred it gives you access to pools, lounges, and bars which enhance your trip - we grabbed lunch in the main buffet near the beach once and didn't think much of it at all, I would have been very disappointed if that was our main point of eating for the holiday.

Most of the staff are very nice, some are not, a couple are to put it very politely - overzealous to the point of putting you off going to a certain restaurant.

The food was a hit and miss - one day we had food in the Italian and it was great along with the service, the next time we went it was abysmal, simple requests can take a long time to action and its very disjointed this was a common theme for all the restaurants.

One of the main gripes about the place is that restaurants and the bridge shut for weddings (a number of times during our stay) - we found this unacceptable as we paid for these to be open and available not closed for the night - when Oceana is already closed and a part menu is in the Mexican but then the Mexican gets closed for a wedding this is not acceptable - the remaining places get very busy and choices are then limited.

The entertainment was dire apart from the Rock Show and the Queen night (we only made the last 1/2 hour of the queen show due to the service at the Italian being horrendous that night).

The concierge we had was very good and couldn't do enough for you, always beds available at the beach when we were staying in early to mid October and it was the same around the pool in the preferred part of the hotel.

If we go back to the Dominican we would likely try another hotel unless a great deal popped up for this one - its disappointing as the place could very easily be made so much better.

Date of Stay: October 2025

nataliajY1965BK wrote a review October 2025

Underwhelming and disappointed

This resort was a major disappointment from start to finish. We were there for a wedding, and even the wedding reception food was absolutely horrible. This was the first time I’ve ever stayed at a resort and barely ate the only meal I truly finished was the room service breakfast.

The staff overall was not friendly or welcoming which was a complete first. One of the bartenders made discriminatory assumptions about my partner and cousin while they were smoking Black & Milds, which was completely uncalled for. He had his name tag removed so we could not identify him, but this bar was located in the pool area closer to the restaurants and beach.

Room service took almost three hours to arrive. When the food finally came it was fresh, but the attendant was extremely rude, to the point that I didn’t even want the meal anymore after how difficult it was just to get it.

Housekeeping was another major issue. We asked for extra towels they never came. We never saw a housekeeper the whole stay, the one time we spotted a few carts in the hallway grabbed two face towels and opened them a roach crawled out one of the towels. Completely unacceptable for any hotel, especially at this price point. One night, we returned to our room to find everything moved to the side off off the bed, as if someone started making the bed and never finished. It felt careless and unsettling.

Based on this experience, I would not recommend Dreams Royal Punta Cana. The service, cleanliness, food quality, and overall hospitality fell far below what anyone should expect from a Dreams property. Extremely disappointing.

Date of Stay: October 2025

abbiehayes61 wrote a review October 2025

Amazing stay!

Just returned from an amazing 2 weeks holiday here. Can not fault a single thing! Food was amazing, the grounds were amazing and the staff were amazing! The bar staff around the pool (the grotto bar) were brilliant. Even brought me a special drink for my birthday. Thank you Luis Manuel, Wilkin, Jefry and the amazing Dolores who was always checking in (made my partner bring me a special drink a for upset stomach). Our favourite bar to go to on an evening was the Veranda which we was always greeted with a smile, remembered our names and drinks of choice (amazing with how many people visit) Dariel was brilliant always up beat and smiling! Our favourite staff member without a doubt was the beautiful Nurkiara! Absolutely amazing lady from the moment we met her! Such a kind and caring person! In all we had the best time and would definitely return!

Date of Stay: October 2025

angelatheobald65 wrote a review October 2025
New Milton, New Forest National Park Hampshire, Hampshire, England

Spoilt my 60th birthday celebrations

The food, bars & restaurants were good, the room they put us in was a workers entrance & not a garden view, when we complained to the Tui rep he wanted £800 to move us, eventually after a week of complaining we were eventually moved to a pool view. No reception area on arrival we were dropped off at a back entrance which was a building site, no reception area, they were using the entertainment area as a check-in area, there was a worker using a pneumatic drill on the root, , the noise was deafening & next to the bars & pool areas.We will not be coming here again. We came to this hotel to celebrate my 60th birthday & recieved nothing in the room, completely & utterly disappointed with the way we were treated.

Date of Stay: October 2025

PurviJ1 wrote a review October 2025

A great family trip

Went as a big family trip of 10 of us. We had our own butler that would arrange whatever we wanted during the trip. Natz was a great person to have along side us to arrange a special birthday treats for on of our family members.
The cocktails were good but sometimes it was dependant on who you got to make it.
The facilities overall were really good. Beach was great.
We all loved the seaside grill. Good was never an issue for a multigenerational family. Would recommend

Date of Stay: August 2025

elizabethwK5269LL wrote a review October 2025

Superman with a Smile

“Superman with a Smile” – Thank You, Roberto at Dreams Resort Dominican Republic!
Our family of 22 recently stayed at Dreams Resort in the Dominican Republic, and our trip was absolutely unforgettable — all thanks to our amazing personal butler and concierge, Roberto.
One of our family members requires regular dialysis, and none of us speak Spanish. Thankfully, Roberto speaks five languages and personally coordinated everything with the local clinic, including transportation for her treatments. Because of his help, what could have been stressful turned into a smooth, worry-free experience.
Roberto didn’t stop there — he managed the needs of 22 “extremely needy” guests with patience, professionalism, and an ever-present smile. He checked on us day and night, always making sure we were comfortable and cared for.
I even had an unexpected fall during our stay, but Roberto quickly arranged medical attention at the onsite clinic. Thanks to his attentiveness, I was able to recover and still enjoy my brother’s beautiful vow renewal.
Roberto truly embodies what hospitality is all about. Dreams Resort is lucky to have him — a real Superman with a smile! 🦸‍♂️
Thank you, Roberto, for turning our vacation into an extraordinary experience. We are forever grateful! ❤️

Date of Stay: October 2025

566mavise wrote a review October 2025

Treated Royally at Dreams Royal Beach

Another great vacation at Dreams Royal Beach Punta Cana. As usual, the best service in the Caribbean. Thanks Junior, our most excellent butler and thanks J.J. our most excellent bartender. Both of these guys and the entire staff work hard to make everything perfect. The food was excellent at all of the restaurants and even with ongoing construction, the entire resort was immaculate. Shuttle service made everything convenient and, best of all, the beach and pools are beautiful. Thanks Dreams. We’ll be back soon.

Date of Stay: October 2025

kathys3171957 wrote a review October 2025

Punta Cana finest all-inclusive!

Dreams Royal Beach in Punta Cana was a wonderful experience! Our room with comfortable and large And immaculate! The staff are friendly and helpful. We got what we asked for almost immediately when we needed something. The food is phenomenal especially the café buffet -there was something for everyone-And it was delicious! One night they even had unlimited lobster tails! The dessert bar is incredible And has a variety From cakes to specialty items to ice cream! The grounds are beautiful and small enough to get around yet so full of greenery and beautifully maintained shrubbery that you feel you’re in a lush tropical forest! We can’t wait to go back!

Date of Stay: October 2025