Impressive Premium Punta Cana

A4408VOalicjap wrote a review October 2025

Bad experience

stay at Impressive Premium Punta Cana was a huge disappointment and definitely did not meet my expectations. My husband and I came to celebrate our honeymoon and our birthdays. Before our arrival, I sent two emails to inform the hotel about these special occasions, hoping for at least a small gesture or acknowledgement from the staff. Unfortunately, nothing at all was done. What made it worse was that I could clearly see other guests celebrating birthdays or anniversaries receiving special attention and treatment, while we were completely ignored. This left us very disappointed.

The hotel staff was often unfriendly and unhelpful. The worst part was a situation that should never happen in any hotel, especially one claiming to be “premium”: a new hotel guest was mistakenly given access to our room and walked in while I was only wearing a towel. This was not only incredibly embarrassing but also a serious breach of safety. We reported the situation to the reception, and they promised to check the cameras, but that was the end of it – no explanation, no follow-up, and not even a simple apology. Such behavior from the staff is absolutely unacceptable.

The food was another letdown, especially the meat. It was poorly cooked, of very low quality, and nothing close to what you expect from a so-called premium resort.

Both the hotel and the staff are, in my opinion, a huge minus. Instead of having special memories from our honeymoon, we are leaving with disappointment and regret, feeling like we wasted both our time and money. We had such high hopes for this place, but it failed us on every level. We will never return, and we do not recommend this hotel to anyone.

Date of Stay: September 2025

P1576GSalisonj wrote a review October 2025

Great hotel would stay again

Great hotel. The room was lovely and it was spotless. We had a choice of having breakfast and lunch in the Premium dining room just downstairs, or going to the main buffet further into the complex and cannot fault the food. We used the app to pre-book dinners at On the Grill, The Olive Tree and the Japanese restaurant. Each restaurant was superb. The Entertainment staff were amazing and even provided a Foam party in one of the Premium pools. Great shows in the evening and fabulous Live music. I would like to give a special mention to Robinson who was always on hand to assist with anything we needed and checked in on WhatsApp daily, also the lovely Delainia, waitress at the Premium buffet. All the staff were wonderful. The only thing that we were unhappy with was the Premium Check in desk. The staff did not concentrate on the guests and were chatting among themselves or wandering away so that Checking in took an hour, even though there were only four couples in front of us. However I could not fault the rest of the holiday and would definitely recommend staying here.

Date of Stay: September 2025

Coastal472269 wrote a review October 2025
Santo Domingo Este, Santo Domingo Province, Dominican Republic

Luxury Experience Review

⭐⭐⭐⭐⭐
What began as a simple vacation plan turned into one of the most memorable and meaningful experiences we’ve ever had.
Extadian Vacation Club not only resolved every detail with care and precision — they completely redefined what true customer service means. From beginning to end, the level of loyalty, follow-up, and genuine dedication was beyond exceptional.
Every interaction felt personal, elegant, and sincere. The way the team transformed a challenge into pure excellence deserves every word of gratitude. Special thanks to each member who made our stay extraordinary — from Mr. Roberto Fernández, our kind driver who greeted us at the airport, to Mr. Jorge Yan, Ambassador; Mr. Guillermo Castillo from Customer Service and Reservations; Mr. Daniel Cruz, Extadian Supervisor; Mr. José Nicolás, Concierge; and the wonderful ladies — Stephie, Daniela, and Arisbel — who went above and beyond to make my son’s birthday so special. 🎂
Each of you demonstrated what world-class hospitality truly means. Your loyalty, professionalism, and integrity reflect the very heart of a company that genuinely values its guests. Today, I can say without hesitation that Extadian Vacation Club not only met our expectations — they exceeded them in every possible way. A luxury experience filled with warmth, care, and authenticity.
This wasn’t just a stay — it was a reminder of how true service can turn moments into lifelong memories.
My sincere gratitude to the entire Extadian team for restoring my trust and making our stay absolutely unforgettable. 🌴
This was a world-class experience, and I’m genuinely grateful to the entire team for restoring my trust and making our stay unforgettable.
Thank you.
Aguirre’s Family.

Date of Stay: October 2025

A1489XEsarahd wrote a review October 2025

Carribean paradise getaway

We booked a 2 week holiday at the impressive premium.
Arrival/book in..
This was long winded and exhausting
When we arrived there was only one person on reception and before us was a party of 14. There were no seats to sit on and it was extremely hot in the reception room. There was a bar there for refreshments but we just wanted to check in and go to our room. Eventually another receptionist arrived and after an hour we was booked in.
The porters loaded our luggage on to the buggy and transported us to our room
Room
The room was large with two huge beds a sofa table and chairs. We had a balcony over looking the building site (didn't have them all time we was there ) the bathroom has duel sinks and the shower was huge it had a rainfall shower either end. Fresh white towels and complimentary toiletries. These are replaced as often as you wish just put them on the floor. The wardrobe was large and inside there was 2 dressing gowns and ironing board,iron umbrella and slippers. We had a coffee machine two good sized mugs tea bags creamer and sugar. Bottles of water are left as you cant drink their water. The mini bar held - beer sprite, coke and more water.
The beds were very comfortable as were the pillows. These can be changed as often as you wish just leave the card on the bed and the housekeepers will change them. Our house keeper was Riberto he was lovely.
Butler service
Our butler was Jo he introduced himself and assisted us to upload the app for the hotel which was very useful. Jo was our go to when we needed anything he was able to get me a carton of milk he made our stay that little more special .
Food
We had a dining room beneath our room which we used for breakfast and lunch this also had a bar the food was lovely and a vast variety. For breakfast you could have smoked salmon cream cheese caviar or egg hash browns sausage toast. Plenty of coffee orange juice and water.
Dinner
We ate in the main buffet where the choice of food was vast and very tasty.
Restaurants.
We booked on the grill -
had ribeye steak which was delicious. You was able to go to the the salad bar for side plate. .
Japanese.
teppanyaki was amazing special fried rice steak and chicken and the chef cooking with culinary theatrics , cooking it from scratch right in front of you . Great entertainment and very tasty food.
Italian
Delicious Italian food spaghetti bolognese lasagna sea food risotto among many choices. Dessert was a melt on your tongue tiramisu fresh fruits.
There are a few more restaurants but these were the ones we tried.
Bar staff
We drank at the beach bar during the day (The Maritin) the staff were so friendly and gave generous portions lol
We drank up in the lobby as well the bar staff there were such fun- Freddie was on in the evening and kept us entertained. Bib bib was his favourite mantra when pouring your drinks. 1 drink equalled 3 British shots.
Loads of different bar across the hotel and all staff were polite friendly and very hardworking.
The beach
Beautiful, sunbeds comfy and getting in and out of the water was easy. There was seaweed and after a storm lots of it but it was cleared quickly . You could hire canoes balance boards go fishing snorkeling jet skies etc were all available.
Pools
we had premium pool which had a swim up bar ad staff there wetea good laugh also had lifeguards on duty at each pool and on the beach.
Beach sellers
Was loads of them selling coconut drinks jewellery dresses painting cigars etc they didn't bother us once we said no thank you.
Evening entertainment
We sat through 2 evenings one was Micheal Jackson tribute the other was Queen both very good
Coffee shop
By the lobby bar and entertainment stage you will find the coffee bar. It has table and chairs where you can sit and enjoy yr coffee. Cappuccino latte mocha frames
Shops
There are 4 on site
All sell beautiful trinkets but pricey.
Tipping
We tipped when we thought we'd had good service always left a tip after evening meal in the restaurants. We left our housekeepers a top at the end of the 2 weeks same with our butler.
Take all you need as the prices for sun cream shampoo are extremely high. Crisps and chocolate also expensive $8 for a bag of Lays crisps
Currency
They take 💸 $ or Dominican pesos
There is a ATM by the coffee shop.
Day trips /excursions
There are a few ways to book an excursion and a large variety we swam with Dolphins, sharks and stingrays we also did a private tour of yhe area cigar factory plantation school local Basilica local market ( this was a big eye opener) both trips were great value for money
All in all we had a great holiday at a beautiful hotel complex which was staffed by hard working friendly staff .

Date of Stay: September 2025

Guide03294526242 wrote a review October 2025

The best bar Maritin's with the best bartenders Miqueas and Joseph.

Even though it was October, the weather was good, the service excellent. The best bar Maritin's with the best bartenders Miqueas and Joseph.

Date of Stay: October 2025

edsO9085PU wrote a review October 2025

The Service was GREAT! Thank You to the Staff at Impressive Premium Resort

First, I would like to say that I did not have great expectations when I arrived at the resort, after reading the reviews from other travelers, I was seriously thinking about canceling my reservation and rebooking at a different location, the only reason I kept the reservation was because my wife and I were meeting my brother in law and his wife that were coming from Bogota Colombia, I guess my brother in law chose the Impressive resort because of the afordability. We live in Las Vegas, NV.
Unfortunately for travelers like us at this time, the resort is doing major construction, renovating the premises. Understandably, we arrived at a makeshift reception area with no air conditioning. The person who received us and checked us in was extremely cordial and prompt. He introduced us to our butler (Noel).
Noel sat us down and explained the resort, including how to make reservations at the restaurants. He indicated that he was at our service and to let him know if we needed anything. GREAT PERSON!, very reliable.
I asked for a premium room with an ocean view and a king bed; that is exactly what we got. The room was very clean and had a stocked fridge. The room was set very tastefully with all that we would need for a comfortable stay.
So far, I was pleasantly surprised and eager to debunk all the bad reviews I had read. We were doing great so far
I would go back to the resort because of the staff. We had a great experience throughout our stay.
The only complaint I have is that the food at most of the restaurants is not up to par with the rest of the resort. A suggestion for management is that they should consider hiring better cooks or chefs for the thematic restaurants.
Now I have to give props to our server Obenia from the Olive Tree restaurant, she went above and beyond the night we had dinner there, we asked if the fish would be prepared with very little salt, our food that night was amazing, the bar at the same location was tended by another great person (Jessica) she made us some incredible drinks and she would always have another before we were done. What a great night and time.
The buffet is okay, you cannot expect to have expensive food for the price; again, it's one of the most affordable resorts.
Now to the staff at the Buffet. Again, I have to give kudos to the staff; the servers were prompt and ready to respond to our needs.
I have to commend Marta, Esperanza, Vinicia, and the hardest worker I have ever met, Jose, who is the buffet manager. He was there day and night, what a great person.
In closing this long review, I can only say the bad reviews are from entitled people who think that because it's an all-inclusive resort, they can demand a lot from the resort and staff.
If you go there, and I would highly recommend this resort to anyone, please tip the person who is serving you. Get to know them, you find that they are working hard for you, they have hard lives, but they still take care of you with a smile. A dollar goes a long way; it's not going to break you or fix your server's life, but it is really appreciated by anyone who is serving you. The Dominicans are great people with big hearts.
For me, this was a good place. Thank you, Impressive Premium Punta Cana, I will be back!

Date of Stay: October 2025

Scubalady2024 wrote a review October 2025
London, England

Impressive beach resort Punta Cana

Whilst the beach was lovely, I would not recommend the Impressive punta Cana resort for the following reasons during the week which was a family trip stay as a premium guest. The room had cockroaches, no hot water one day, on another no lighting/air con. The so called butler was non existent for the entire week and if you don’t speak a good level of Spanish the staff will generally ignore you or be rude. Out of the week there were two exceptions with good customer service however.

Date of Stay: October 2025

Seaside24746898070 wrote a review October 2025
Fort Worth, Texas

The Unimpressive Premium in Punta Cana

The Unimpressive Resort.
1. Staff- rude (except for like 3 staff members we met) they genuinely seemed bothered by our presence. Had a bartender completely ignore me and I was standing right in front of him.
2. Food- makes a turd. Bland and zero variety. We tried ordering room service around 840pm, no answer and online an error kept popping up, we called the front desk and were told to call room service they didn't answer. Called the front desk again and they told us we had to go to the lobby and order. My husband went downstairs and spoke to an employee who told him to wait there he would help us, he never returned. Also 2 in our party got food poisoning.
3. Room- was spacious and clean
4. Beach- excellent
5. Pools- was there 7 days not once did we see them being cleaned
6. Premium package- not worth it. Saw all color bands in the Premium areas.
Will we come back to Punta Cana?HELL NO!!

Date of Stay: October 2025