Hard Rock Hotel Los Cabos

V554EIjoec wrote a review October 2025

Hard Rock Cabo - Amazing Family Getaway

Hard Rock Cabo is a great resort. The food at every restaurant was exceptional. The cleanliness of the resort is top-notch. They really take care of this place. All of the staff are amazing. I’d like to give a special shout out to our Butlers Oscar And Lety. They made our family vacation a much better experience with all of the attention they provided.

Date of Stay: October 2025

dhj0510 wrote a review October 2025
Atlanta, Georgia

Nice Stay

The hotel is clean and the staff was amazing! Special shout out to Mar for making our anniversary trip so special!! The resort is nice however it is a little more remote from everything than we would have preferred and of course the beach is not swimmable so much so we had sign waivers that we would not enter the water at all.

Date of Stay: October 2025

jeffreykC157SJ wrote a review October 2025
Rosemount, Minnesota

Living up to the hype!

Our trip this time was assisted by two superb individuals. They are Chetan Phonndekar and Edson Solano. My family of 4 we’re pleased by the assistance of these two individuals who often went out of their way to accommodate our requests. Friendly, and available throughout our day. Have requested their assistance again on our return trip in April 2026. The coordinator for the restaurants, Toro, Ciao, Zen was an excellent manager of all three. My thanks to all the staff in the resort . Jeff and Kathi Kamm

Date of Stay: October 2025

A8223XPfrankc wrote a review October 2025

Beautiful resort, beautiful location, and the best staff anywhere!

Beautiful resort in a beautiful location! The pools are just ok (none of the “hot” tubs were hot!?!), the kids got a little bored with them fairly quickly, but the other amenities were fantastic. The restaurants were great and gave good variety (the chef at Ciao is amazing!!), and above all the staff was incredible. Everywhere we went we felt like they went above and beyond to make us feel special and taken care of, we truly can’t say enough about them. A special thank you to Diana at the front desk, Alfredo, and the team of Lety and Oscar who provides the best service we’ve ever had anywhere. No exaggeration.

Date of Stay: October 2025

fugie48 wrote a review October 2025
Wellsville, Utah

Wonderful! 5⭐️

Jonathan and Raul are incredible butlers. We also loved Jamie our server at Toro. Incredible service. I would recommend to anyone! Great place and great service.

Date of Stay: October 2025

OKyraO wrote a review October 2025
Greater London, England

Outstanding kids club!

We cannot rate the Roxity kids club highly enough. Our kids, 4 and 6, have always tried previous kids clubs but never wanted to stay. This time we couldn’t keep them away! They loved it! The team were amazing and looked after them so well. Zaida, jacky, Ashley, Sonia, Paola and Andrea are all angels who our kids felt safe with and had so much fun. Brae and Penny love you and we are so grateful for having some time out on our holiday.

Date of Stay: October 2025

mikemQ9536ZL wrote a review October 2025

A++ HR Los Cabos

A great atmosphere with awesome folks at Hard Rock Los Cabos! Our butlers Raul and Jonathan as well as Beto were top notch and ahead of everything to make our stay memorable!

Date of Stay: October 2025

maryjog823 wrote a review October 2025

Our Butlers

Thanks to our 2 butlers, Edson & Chetan, we had more time to Enjoy the Sun, Beach, pool & it's activities without having to take time out of our vacation to schedule all of our needs - dinners, activities, pool chairs, while at Los Cabos Hard Rock Resort. Edson & Chetan made us feel at home. TY hey were very Friendly, courteous, always asking if there was anything else they could do for us. Edson & Chetsn are a credit to the Resort Staff.

Date of Stay: October 2025

veracO9201LW wrote a review October 2025

We had such a great time!

The experience was very pleasant, we had a great time, the food was delicious, the staff was very kind, and a special mention to Danny Blood, our concierge — super attentive and friendly, he helped us with everything we needed and even gave us a very sweet surprise! Thank you!

Date of Stay: October 2025

S900PRtimothyd wrote a review October 2025

Excellent Couples trip to Hard Rock Cabo

My wife and I just spent a week at the Hard Rock Cabo San Lucas with 3 other couples and we had a great time. The resort is in great shape with plenty of pools including the infinity members pool with a great view of the whales migrating every afternoon. The customer service is the best: our butlers Lety and Oscar are two of the best butlers we have experienced. Everything we asked for they found a way to make it happen. I wish I could them on every trip. Look for Neto at the members pool as he has a great attitude and always remembers your drink. At the Adult pool, look for Luis Renteria who is also great. The chef (wish I could remember his name) at Los Gallos mad sashimi, tacos and grilled mahi mahi with the fish we caught and it was excellent. Toro and Umo is my fav restaurants at HR Cabo. Also, if you go snorkeling make sure to go to Santa Maria bay. We will be back to visit Lety and Oscar soon

Date of Stay: October 2025

ArielD242 wrote a review October 2025
South Milwaukee, Wisconsin

Hard Rock, Cabo, Mexico

Truly ROCKSTARS! 🤩 THANKS AGAIN MAR⭐FOR ALL YOUR HELP!!! You made my vacation an experience that I intend to go back to.

Date of Stay: October 2025

Vclement123 wrote a review October 2025
Keller, Texas

Fun resort to stay!

I attended a wedding at the Hard Rock Resort in Cabo San Lucas… It was great!!! The atmosphere was geared to music which I loved! I had the best butler ever… his name was Bicri. He worked very hard to make our stay very enjoyable!

Date of Stay: October 2025

Fearless677174 wrote a review October 2025

Amazing 🤩

Had an amazing trip. From the front desk to the servers everyone was awesome. Raul at the desk was very personable and welcoming. Great job to him and his crew. My assistant DUSTIN was AWESOME. He insured my stay was memorable and catered to my families needs. Great personality. Great communication throughout the entire stay. And ALWAYS made himself available and present. Thank you soooo very much Dustin I’ll definitely be looking for you next time. Last but not least was Julian our host at the wedding. Soooo much energy, so friendly and super hilarious… he is an absolute sweetheart made our day we all love him. Great job Hard Rock on a great well done job. Thank you !!! Definitely will return 5 stars ❤️❤️❤️❤️❤️

Date of Stay: October 2025

bikeramjits wrote a review October 2025

Failed Check-in & Check-out Process, but in-between great.

My family and friends stayed at the Hard Rock Los Cabos from October 4th to October 7th. I'd like to start with the positives:

1. The food was phenomenal, particularly at the steakhouse and the Mexican restaurant. The dishes were flavorful and tender, especially the steaks, which rival those at renowned American steakhouses like Mastro's.

2. We enjoyed the multiple pools with swim-up bars. We never had to fight for a lounge chair or get up early to secure one.

3. The service was impeccable, as always in Mexico. The servers were attentive both in the restaurants and poolside.

4. Housekeeping did an excellent job servicing our room daily, replenishing all essentials and keeping everything tidy.

However, there were some negatives that significantly affected our overall experience:

When I booked our reservation directly through Hard Rock, I selected a king bed because our young toddler could sleep with us, as she is too big for a crib. Upon checking in, the front desk agent did not inform us that we would be assigned to a room with two double beds instead. It should be standard practice to disclose the bedding type. After a long trip, we were eager to get to our room, change, and rest, but we couldn't because of the bed situation. I called the front desk to request a change, but my request was denied. When I asked to speak to a supervisor, he mentioned they needed to clean a handicap-accessible room for us if we wanted to move. I pointed out that we had booked a king bed and confirmed it through their website. He said he would call back, but feeling exhausted, I decided to take matters into my own hands since we were traveling with another family that had requested two beds and received a king. I approached them, and they were happy to help us switch. I called the supervisor back to inform him of the switch, and he agreed.

After reprogramming our keys for the new room, we discovered that the keys didn’t work. At this point, we were extremely frustrated. We had to go back to the front desk to redo the keys, all while carrying our luggage. Eventually, we managed to switch rooms, but we received no compensation or even an apology.

Fast forward to check-out day. We had planned everything meticulously, scheduling a shuttle bus for 10 am to return to the airport. We intended to have room service breakfast in bed with our toddler so we could pack smoothly and on time. Around 8 am, I received a call from the front desk or a staff member instructing us to pack quickly and leave as soon as possible because rain was approaching, which could block the road to the airport. In a panic, we hurried to pack everything to make our flight.

When we reached the lobby at 9 am, both the front desk and the bell staff assured us there was no advisory and that the shuttle would indeed leave at 10 am. I was furious. We rushed out without having breakfast—only managing to grab something at the café since it was too late for room service. I still don’t understand why we were told to evacuate our room so urgently. Poor service all around.

I would like to hear back from management, but no one has reached out to me yet.

Date of Stay: October 2025

Hokiefan15 wrote a review October 2025

Absolutely Phenomenal Resort with Amazing Staff

Phenomenal resort and amazing staff. The transfer from the airport was easy and our check in was fairly quick. Our room was in building three as we requested. It had a partial view of the ocean and overlooked the main pool. Our room was immaculate. The refrigerator was well stocked with sodas and beer. There were also robes and slippers in the room. Housekeeping did a wonderful job every day. We always had plenty of clean towels and amenities. The beverages were restocked daily.

The resort has several pools to choose from depending upon what kind of atmosphere you want (quiet, adult, entertaining, etc.) We preferred the Pulse pool since we spent most of our time there last year and enjoyed it. This year we had the most AMAZING pool waiters. They were so efficient, kind hearted, friendly, and extremely hard workers. We enjoyed our conversations with them every day. Hark Rock is lucky to have JP, Luis, Edgar, Armando, and Ramon. They made every day enjoyable and relaxing. We miss them already.

Regarding the restaurants, we ate at the Market breakfast buffet every day. So many things to choose from with cook to order items as well. Thanks to LoLo, Marco, Valencia, and Luiz. They were awesome waiters. They were always smiling!
Our two favorite restaurants for dinner were Caio (Italian) and Toro (Steakhouse). At Caio, our servers- Jose, Also, and Antonio were amazing. They made great food recommendations. They were very attentive to us. We really enjoyed everything we ate there. At Toro, we had Jaime and Alfonso on two different nights. They were very entertaining and we enjoyed the filet, rib-eye, and the brisket. One night we did go to Umo (Yucatan). My husband had the fried octopus and really enjoyed it. I had the hamburger spiced with Yucatan seasonings and it was also good. Valente was our server and was very accommodating and friendly. Zen is another restaurant there. People rave about it but we don't care much for sushi or hibachi so we didn't go there this year.

I was always on East Coast time so I was up very early every morning. There is a great coffee shop called Caffeto. They bring out a coffee cart around 5;30/5:45 every morning so I was able to grab a cup of coffee before going for my morning walks around the resort to catch the sunrise. Caffeto opens at 6 and they have many coffee drinks, pastries, breakfast sandwiches, and later in the day they have ice cream.

Before dinner each night we stopped in the Lobby Bar for a drink. Every bartender there takes great pride in the presentation of the drinks they make. A special shout out to Emanuel. My husband asked for an old fashioned. He went to the back room and brought out a cart, made the old fashioned, and then smoked it. Very entertaining and so appreciated.

And then there is the SPA- So relaxing. Ask for Alondra. She was wonderful. Perfect amount of pressure.

Overall this resort is truly awesome. It's the workers that make it so enjoyable and fun. We even saw a few whales even though it is a little early in the season for them.

We will be back next year!!!!

Date of Stay: October 2025

marnieo393 wrote a review October 2025

Family Vacation

Great for family vacation. The Kids club was excellent, my girls loved it. Thank you to Sonia, Zaida, Ashley, Jacky, Andrea & Paola.

Date of Stay: October 2025

sharonallened wrote a review November 2025

Trip of the decade

The experience was amazing. I enjoyed it all. The location, the food, entertainment and service were all exceptional.

Date of Stay: November 2025

T4709ZZgregp wrote a review November 2025

Great Resort!

We had a great time! Nice resort, good food, and 10/10 service (Especially Sergio at the pool!)

Teens club should lower the age to 10 and up instead of 12. No need to have mom and dad watch their kid play a video game for anyone under 10. Kids club is designed around 6 and under. Lots of kids from 7-11 are in a weird middle ground of what they would find fun.

That is literally the only improvement I think needs to be made. We purchased at Paradise Pass at checkout as we know we will be back.

Date of Stay: October 2025

seandU5230NU wrote a review November 2025

Overall, great place

Overall, a great stay. We were here for our honeymoon. The noise from the wedding was a bit excessive at times, but the staff more than makes up for it. Everyone is so friendly and attentive. We have to give a special shoutout to Mauricio at the Sunlight Bar. He is an incredible human being and makes fantastic drinks. He was by far our favorite friend that we made during our stay, and it was sad to say goodbye!

Date of Stay: October 2025