Dreams Onyx Resort & Spa

michellelU2955VN wrote a review October 2025

Exceptional

Albert was very accommodating and communicative. He made sure our needs were met daily.
He was pleasant and consistent. We would recommend him again and again

Date of Stay: October 2025

cassidyb323 wrote a review October 2025

Happy in paradise

Sterling was awesome. Always responsive. Solved all our problems and had a couple surprises for us. 10/10 service and responsiveness from him

The servers at the preferred pool were amazing.

Our original private beach cabana had no view of the water and was completely surrounded by trees. We very much disliked it. But the staff gratuitously moved us to another cabana with the view we were hoping for!!

Date of Stay: October 2025

579sharynj wrote a review October 2025

Absolutely fabulous!!!

I love it here, everyone is so happy and helpful!
Having Angel as my butler has been a blessing as he always shows up when I need him!
This is my best experience out of the country and I love it!
Hotel room, food, transportation, room service, all excellent!
Thank you Angel for helping make my stay stress free!!!!

Date of Stay: October 2025

peggysG6089YW wrote a review October 2025

Excellent

We loved our stay at this resort. Our butler was Elias and he was excellent. He took care of anything we needed! Throughout the week he was very attentive to us. Wish we had him for every vacation Great guy too. ❤️

Date of Stay: October 2025

camiller661 wrote a review October 2025

Dream vacay!

My partner and I spent an entire week at Dreams Onyx as a part of an Olivia trip for LGBTQ+ women trip. Every single moment has been ideal.

Elias checked on us daily and even had the good humor and patience to remind me to practice my Spanish. He even got our room stocked with non-alcoholic beer which means the world to me as a sober person.

Jorge in the Tamarino restaurant at breakfast made our day every morning. We sought out his section because he was so great at his job and such a pleasure to be around

A million thanks to housekeeping especially Odalis who were fast and thorough.

Amy at the preferred beach was phenomenal. We never went without and she was so fast and sweet. Truly a dream vacation!

Date of Stay: October 2025

Sightsee196815 wrote a review October 2025

Great vacay!!

Our stay was wonderful overall! We absolutely loved our butler Angel — he was incredibly responsive, helpful, and always went above and beyond to make sure we had everything we needed. The preferred pool staff were amazing and so attentive, making our pool days relaxing and enjoyable. The main pool and splash pool teams were just as fantastic, keeping the energy fun and the service top-notch.

The wait staff throughout the resort were excellent — quick to bring drinks whether we were dancing, lounging by the pool, or dining. The restaurant staff were also very friendly and professional, and every meal felt special because of their great service.

The only downside was that the bar staff at the theater could be a bit rude at times, which was disappointing compared to the otherwise outstanding hospitality we experienced everywhere else.

Overall, we had a wonderful time and would definitely return — thanks to the amazing team who made our stay so memorable!

Date of Stay: October 2025

E5555MQmichaela wrote a review October 2025

I love this place

This is my first time at the Dreams Onyx hotel and I'm delighted. The hotel staff is very friendly and I appreciate the service from everyone. Karen at the bar is my favorite, and Gema and Domingo are very helpful. Hector, the butler, is very kind. I loved the restaurants and amenities; my favorite restaurant is the steakhouse. I really like my room, as well as the entire property.

Date of Stay: October 2025

karis394 wrote a review October 2025

The BEST staff!

Top notch service from everyone! We were in a preferred room and check in was very quick and easy with a bar and light snacks available in the preferred check in lounge. We had been here before and had an amazing experience with our butler, Nelson. We happened to see him again at check in and were lucky enough to get him again! He’s so attentive, kind, and helpful. He checked in every day, asking if we needed anything. He even remembered that we had requested special pillows from the pillow menu and got them for us again!

We loved the restaurants we ate at and have no complaints about the variety or options for food. We ate breakfast in the indoor preferred area and tried different restaurants for dinner (Hibachi at Spice was a favorite, and the ribeye at Bluewater Grill was incredible). We didn’t eat at the buffet except to grab some breakfast items and dessert one evening. We appreciated the hand sanitizer that was provided to every guest before entering the buffet. DO NOT skip the taco truck- chicken tacos were fantastic!

The preferred pool bar staff deserve an extra special shout out, as well! Nellis, Ismael, and Peter took such great care of us and treated us like family every day! We wandered around to other pools and bars but always found ourselves back at the preferred pool.

We love this resort and can’t wait to come back!

Date of Stay: October 2025

jpF5489BA wrote a review October 2025

Dreams Onyx - The Best

My trip to Dreams Onyx was one of the best ever! My concierge Hector was wonderful! If I needed anything he was available and always on time! Thank you to all the staff for being happy to support everyone during their

Date of Stay: October 2025

X9425HYsusanc wrote a review October 2025

Concierge Albert

Albert was a GREAT butler!
He checked with me every morning, to make sure everything was as I liked it in the room and ask what might be needed to make my stay even better. When I wanted something specific, like a bottle of wine for my room, he brought it himself. He made dinner reservations for me, even guiding me to my destination when he happened to see me wandering around a bit lost (I have literally NO sense of direction!)
I had a wonderful week at Dreams Onyx Punta Cana - Albert was a big part of that. I couldn't recommend him more highly!
Thanks Albert!

Date of Stay: October 2025

Z9312AEkimt wrote a review October 2025

Wonderful service.

The service was outstanding. We had a few issues with the phone, tv and coffee maker but they were taken care of right away.

Hector was our butler and he also was outstanding. Very attentive.

Date of Stay: October 2025

savannahe427 wrote a review October 2025

Beautiful property with friendly service.

We had a great time at Dreams Onyx! The resort was wonderful. Pools were beautiful and a great temperature. The room was clean and housekeeping service was excellent. The beach is lovely this time of year, no sargassum at all! We booked the Beach Oasis one day and it was very relaxing. We also had great massages at the spa. We were preferred, and our butler, Osvaldo, was super friendly and very attentive. Overall an amazing trip!

Date of Stay: October 2025

TravelisgreatMN1 wrote a review October 2025

The best service I’ve had at a resort

From start to finish, this was a great experience. We were in the preferred section and were treated like royalty. A special thanks to Nelson Sosa our butler who made sure our laundry was done quickly and who had champagne delivered to a dinner. A waiter made me laugh every day with his call “drinky time”. The Housekeeping came by 2x daily and restocked everything in the way requested. Highly recommend this resort and this butler.

Date of Stay: October 2025

saraheY5594NC wrote a review October 2025

♡

loved every moment of this trip. friendly and extremely attentive staff everywhere we went in the resort and on excursions, beautiful location and incredible rooms, restaurants, pools, beaches, etc. truly can't think of a single complaint. amazing people and amazing experience!!

Date of Stay: October 2025

domp640 wrote a review October 2025

Didn’t want to leave!

Dreams Onyx has been nothing short of one! Just arriving to the resort with the Olivia group to the incomparable service from the Dreams staff was like stepping out of reality and into a fantasy. The grounds are gorgeous and are just a few yards of a walk away from the shoreline. Our personal concierge for Preferred Club, Osvaldo made my and my wife’s weeklong stay as smooth and easy as possible, plus the hospitality, housekeeping, and facilities staff always had a smile on and kept all spirits (liquid or otherwise) high! Any time assistance was needed it was provided with a smile, a laugh, and sometimes a fist bump. The resort is gorgeous, but the staff took this vacation experience above and beyond. I can’t wait to make a return visit as soon as possible.

Date of Stay: October 2025

chictraavel wrote a review October 2025
Los Angeles, California

Dreams Onyx in 2025

We visited Dreams as part of a large group resort buyout, meaning the resort was private for the week for 1600 + or - travelers . This was our first visit to Punta Cana and we enjoyed ourselves. Highlights of the trip were the Preferred Club rooms, lounges and dining room. Booking in the Preferred category gives you access to a large membership only swimming pool and our room also included a plunge pool, whirlpool tub and private daybed. No scramble for chaises on the pool deck each day as yours is provided with your room! Guests also get priority dining at restaurants and treatments at the spa.

By far the best part of the experience was our Butler/Concierge Elias. He was a gem. Elias took care of every request, anticipating our needs and always exceeding our expectations. Each day began with a text from him inquiring what we might need during the day and a wonderful greeting. He was friendly, professional, and quick with a smile and laugh. He graciously allowed me to practice my Spanish with him and was an excellent tutor as well. No request was deemed too much and his restaurant suggestions were fantastic. Interested in spa services or excursions? Elias will hook you up. This man is the embodiment of grace, kindness, skill, and a standard bearer for excellence. In short, he’s magic in a jacket with his ever present notebook and cell phone.

Restaurants at the resort can be hit and miss. Capers the Italian destination should not be skipped and has something for everyone. Spice was a huge disappointment. It’s a kitschy mock up of Asian food without the complex flavors or service. Be aware that the restaurants tend to be very noisy with little to no soundproofing so not conducive to conversation. Bluewater Grill was not up to dining standards with overcooked fish and meats but waitstaff that was stellar. In fact waitstaff in all the restaurants , bars, and poolside were superb.

Maintenance of hotel rooms clearly has been deferred. There are mismatched patches on the walls, missing tiles in the bathrooms and grout that could definitely use a good cleaning. Twice daily housekeeping works hard and Delinia provided the most incredible service each morning.

There are lots of resorts in the DR, but Dreams Onyx is a solid mid priced option with something for everyone. It even has a water park. So there’s that!

Date of Stay: October 2025

Z8213YNcarolynb wrote a review November 2025

Wonderful Resort.

Beautiful place for the whole family. We had a great time! Lots of things to do-the beach, the pools. Lazy River is really fun. Good food and very nice people.

Date of Stay: November 2025

422jackiee wrote a review November 2025

Staff here is amazing!!!!

This resort and the staff here are wonderful!! Aris was our butler and he went above and beyond to make sure we had everything we needed!! Diane was our housekeeper and did an incredible job keeping our room clean, leaving beautiful flowers on our bed every day. Angel is one of the best bartenders, always making sure we had what we needed with a big smile!! Every person who works here is amazing!!

The only thing I can be critical of, was the food. Other than the buffet, most of the restaurants didn’t open until dinner and even when open, quality was hit or miss.

Date of Stay: November 2025

661altheab wrote a review November 2025

Do you want a great resort vacation???

Nelson our butler was fantastic and very help with our needs. Our servers Emmanuel, drinkie drinkie time, guy and for breakfast in the preferred Eddy was so accommodating. Can’t wait to visit again. Thanks for the great experience and Onyx Resorts.

Date of Stay: November 2025

40kimbat wrote a review November 2025

Excellent!

Appreciated my concierge, “Junior”. Absolutely loved how attentive Ana and Joselyn were! They were the BEST, very attentive, going above and beyond.

Date of Stay: November 2025