Bahia Principe Fantasia Punta Cana

Quest61408769018 wrote a review September 2025
Bolton, Greater Manchester, England

Avoid!!!!!!!!!! Not a 5 star

Waterpark closed said we could go to Esmeralda as an alternative but staff at Esmeralda refused to give my children water. teens club closed, spa closed, circus restaurant closed. Food is the same and repetitive, if you’re not getting freshly cooked then it’s cold. Mini bar does not get restocked. My 8 year old-son cut his foot on a piece of broken tile in the pool. Pool areas are not cleaned. I would not recommend this hotel to anyone. Shame on TUI recommending this hotel as 4.5 star and family friendly. Trips an absolute rip off. Best thing about this hotel is the golf buggies to take you elsewhere

Date of Stay: September 2025

tonyrT5772MM wrote a review September 2025
Bolton, Greater Manchester, England

Bolton 2025

Just got back from fantasia punta cana don't know where to start, a family holiday costing over £14.000 was joke from start to finish , rooms need updating , got to ask to change towels in room same to restock the mini bar, the pool area's a few broken tiles, one of the children with us cut his foot, water park not opened for 4/5 days when arrived kids really disappointed been looking forward to it for the last 10 months, the food, would have been better going to Iceland it would have been warmer hooray for the microwave and the same thing day in day out, the staff one or two where good where as the rest completely bone idle didn't want to do anything but stand and talk, how would you feel if you are told to use another water park on the complex but children cannot get a drink in heat of 30 odd degrees because they had a different wrist band on, (by the way we was all inclusive as well ) absolutely disgusting, I could go on and on , a full list of complaints have gone in to the hotel and the tui rep guess what they offered a voucher or a small cash sum of our next holiday also wanted us to sign a disclaimer, shows you are not getting what it says on the tui website, my personal opinion this is no more than 3 star hotel not a 4.5/5 star as advertised rant over feel sorry for the people who have got this hotel booked

Date of Stay: September 2025

W7457ADcourtneyh wrote a review October 2025

3 star at most

Canadian Family

We are disapointed with the overall experience of this resort. It is a 3 star at most. We have travelled to many 5 star resorts and this was by far the least desirable experience in comparison.

Resort requires deep cleaning, maintenance and furniture replacement. See photos attached.

Date of Stay: October 2025

Nickonholidays wrote a review October 2025
Montreal, Quebec

A nice holiday focused on families

Nice hotel focused for kids and family , clean, lots of staff to take care of grounds and pool area. Nice choice of food for everyone at the buffet. Rooms are pretty good size and modern.
Beach area is a good size, clean and find always empty chairs. The only negative is way too many people trying to sell you something, almost every 30 seconds.
Overall a good stay for family.

Date of Stay: October 2025

Connector27677875571 wrote a review October 2025

Overall, everything seemed fine to me.

I had a romantic dinner for my anniversary, and Chef Pablo and the staff were first-rate, as was the service from the entire staff. We were very grateful for the treatment and for making us feel special.

Date of Stay: October 2025

H4944LYjuliet wrote a review October 2025

Poor don't book

Mixed feelings about this hotel. I have been to the Caribbean and the Dom. Republic before. This is at most a 3*. The pools and the beach are great especially for the children. The food is ok - not always very warm in the main restaurant. Snacks are a joke. This is day 3 when they have no ice cream for the children and its a lot of high fat food - pizza's, hot dogs, burgers. All drinks apart from water are full of sugar including the juice. Coffee is harder to find than gold in the daytime! Lobby only. My delux suite room is ok. Not any better than a normal room in another hotel. I have had suites for the same price where its a wow - this is definitely not My family's room is awful. So dated. Electrical points are faulty. Bathroom is so more than ready to be replaced and upgraded. They had build up of water in the ceiling panels which they were told was not unusual and could have flooded if they hadn't returned to their room. They cannot use the air conditioning now. The tui rep has been told but no response. Most of the staff are lovely. The restaurant and housekeeping. The bar staff are most unfriendly. One clicked his fingers at me at the beach bar when I wanted a juice with my drink. He clicked and said to get it myself. I have absolutely no issue of getting my own drink he was so rude. He then tutted! I paid over £2000 (just me) for my holiday to be tutted at and fingers clicked when I was the only person waiting. Would i recommend coming here. Sadly not. It does have great potential I still have 5 days to go.

Date of Stay: October 2025

I2986MKrichardd wrote a review October 2025

Great hotel but wouldn't return.

Just returned from Fantasia Punta Cana, had a great holiday, went with wife, daughter and grandson (just turned 5), we selected this hotel for our grandson as it looked amazing for him. When we booked we requested 2 adjoining rooms, 1 month and 2 weeks out i messaged them to again request adjoining rooms, i checked into hotel before arriving using the app but in truth don't understand the point as check in was not the quickest, when we arrived we were told we didn't have adjoining rooms, Yohanna on reception was excellent and booked us into adjoining rooms.
We had booked 2 side castle view rooms, these were reasonable size and comfort. Sink only had hot water and shower was good. Our maid was very good and polite (sorry but didn't get her name) but on her day off we had a different maid, she was rude and when asked her name she ran off, spoke with management about her and rest of holiday both rooms had our maid, she was very good (would set up our grandsons toys for him).
Electric buggies are used to take guest around the hotel, the complex is huge, 6 hotels in total, this became quite confusing as we were unsure what we could use or where restaurants are. Everything is done through the app we we found when making reservations they sometimes didn't go through. There are lots of buggies but in truth we walked to beach or to restaurants in other hotel and mainly didn't see buggy so walking was quicker.
The beach is about 10 minute walk from hotel, there was plenty of sunloungers and the beach is nice, slightly rough sea but ok, the beach bar is nice and serves simple snacks.
Pools - there are 2 quiet pools behind the castle bar, the large entertainment pool where games and activities were held, this had a swim up bar, we spent most of our time here, our grandson loved it. This pool was always staffed by life guards and they were excellent. The staff at swim up bar were ok but didn't seem happy to serve none Spanish speaking guests and even though i would leave regular tips they seemed unappreciative, they would have received more if they had been more polite.
There is a kids water park as well, this was excellent and had a bar and snack bar, this was very good.
Restaurants - the buffet breakfast we all found disappointing as we didn't like the selection of foods, limited fruits, random items in hot plates, did not enjoy breakfast and missed a few instead getting something from snack bar, before anyone says there is a large selection and you wont starve, we didn't go on holiday to survive, we want to enjoy our food . Lunch and evening meals were far better. The Circus restaurant was closed (this was not briefed out) and meals were at the Le Gourmet, the service, staff were excellent but the food sadly was not, this was our worse meal. Thani (Indian restaurant) was in another hotel (Grand Punta Cana i believe), we ate here twice, the first was excellent with good food, view and service, but the second time the service was very poor bordering intentionally poor. We ate at the Il Paradiso twice and the food and service here were great both times.
Lobby bar - the staff here were very good and didn't appear to favour Spanish speaking guests, the drinks here were also better.
Entertainment - day time activities were good but nothing to say where they are held, there was a kids club but our grandson didn't use it much as they only spoke in Spanish, we complained when they were doing games in pool and so one of them just dragged him around the pool, we took him out of this as he had more fun with us, he did a couple of craft sessions but they didn't speak to him in these. Evening entertainment was ok for hotel, the magician and circus act was very good the the other nights were ok.
This is a very noisy hotel, the pool music is loud, the sound proofing in the rooms is none existent, evening music is loud, this isn't a problem if your kids do not have afternoon naps or go bed early but it was an issue for us at times, sadly cannot recommend a part of hotel as different parts are noisy at different times.
Cleanliness - the hotel appeared spotless at all times and the gardens were immaculate.
Other guests - the children here seemed to be very well behaved on the whole and the families seemed polite.
We had a fantastic holiday here and have some great memories but would probably not return due to the lack of spoken English, the majority of guests are Spanish speaking but our grandson missed out on kids activities because of the language barrier and we only came here because of him. Some of the staff seemed indifferent to none Spanish speaking guest which is a shame for the rest as it definitely effects there tips. Most of the staff were excellent and would spend time with our grandson making him laugh. The app needs improving. Better information around what can be used and where things are.
This is a great hotel especially if you speak Spanish, very little was spoken in English and to adults this was not a problem, but this is not an adults hotel, it is for families with young children and because of this we would probably not book a Bahia Principe hotel while taking our grandson again.

Date of Stay: October 2025