Secrets Maroma Beach Riviera Cancun

kellykE9835TF wrote a review November 2025

Now a fan of Secrets Maroma

Our experience at Secrets Maroma Beach Riviera Cancun was amazing - Top Notch on everything. We did preferred club and it did not disappoint, and would definitely do it again. The service was outstanding, our concierge Bramdon at Building 26 was amazing and made sure we had everything we needed daily. Housekeeping and turndown service were fantastic. The resort was amazing and had so much to do, so much we didn't leave the resort. Food, pools and the beach were great - service was insanely amazing. Can't wait to go back.

Date of Stay: October 2025

W9829FRnickh wrote a review November 2025

Best Vacation Ever

Best vacation ever. Most beautiful resort, the service and amenities were amazing. So many activities to do and great food and drinks. Katya was a great concierge and made sure we had everything we needed. Definitely plan on coming back to Secrets Maroma in the future.

Date of Stay: November 2025

J8831DEsarak wrote a review November 2025

Excellent

Excellent staff experience everyone was so kind, helpful and accommodating! We were greeted quickly, given a cold cloth to cool us along with a drink. We loved our bed it was So comfortable so we slept like babies. The whole room was beautiful and welcoming. We were amazed by how beautiful the grounds were. Everything was so clean and the grounds were well manicured. The bathrooms were also so clean. The restaurant’s were spotless as well. We loved our concierge Roberto he was just amazing and personable!

Date of Stay: October 2025

agA509ZQ wrote a review November 2025

Maroma is a MUST

Maroma Beach is a must visit resort! My hubby and I went on our honeymoon and every other year since. The resort is stunning, the food is amazing, and the service is incredible! Especially, if you’re lucky to be in building 15 with Brandon as your concierge! He makes you feel right at home with not a care in the world. He often checks in and offers the utmost hospitality making you and your guests feel most welcome. All staff are friendly and accommodating. I don’t have anything but positive things to say about this Secrets Resort. A MUST VISIT!!!!

Date of Stay: September 2025

cherylhQ5030DD wrote a review November 2025

We will be back…

Secrets Maroma is a wonderful, beautifully maintained resort. The beach is fantastic, entertainment fills the evening, and the food is the best of any all inclusive we have been to. (We have been to over 15 resorts)
The rooms are the perfect size and provide all the necessary toiletries. The bed was super comfortable and noise was at a minimum.
There is a walking/running trail around the resort as well as a gym.
Some things that we were use to getting at other resorts but not at Secrets include a free spa treatment— hydro therapy and a mixed stocked refrigerator and mini bar. The other thing we were not prepared for was all evening restaurants require long pants for indoor service.
Overall we loved our time here and will be back for a fourth visit.

Date of Stay: October 2025

jonathanhB5467PO wrote a review November 2025

An excellent staff enhances a beautiful location.

Had an absolutely wonderful time during our stay at Secrets Maroma Beach recently. The beach, which is stunningly beautiful, had an abundance of palapas and beach servers like Dario, who kept us hydrated. The swimming pools were a combination of lively and laid back and the entertainment staff did an excellent job of keeping us entertained. The resort itself is immaculate and kept that way by a dedicated, extremely hard-working staff. As a matter of fact, it is the employees at Secrets Maroma which make the resort the special place that it is. As such, a review of the resort would be incomplete without mentioning the people who made our stay as special as it was. Katya, our concierge, was charming, efficient and addressed our minor concerns quickly and successfully. Our maid/turn down service was excellent and Humberto kept our refrigerator stocked with the beverages we requested. Marianna, one of the hostesses at the buffet breakfast, always had a smile on her face and laughed at my lame jokes. By the way, if one cannot find what their looking for at the breakfast and lunch buffets, I would be shocked. In addition, the food/service at all of the ala carte/dinner restaurants was quite good with an exceptional experience at Bordeaux, where we dined sumptuously 3 times, thanks to the efforts of Diana, the hostess, Pablo and Sergio, our servers and Roberto, the manger. I also must include in my all-star staff selections, Cinar, our server at the Grill and Enrique, who was in charge of one the nicest, cleanest fitness centers I've encountered in my travels. Finally, a very special mention goes to Freddy, one of the servers at the breakfast buffet, who made sure that your coffee cup was always full and that you started the day off with a smile on your face. Ask for Freddy when you go to breakfast, you won't be disappointed.

Date of Stay: October 2025

Wood_esther_go_back wrote a review November 2025
London, England

A lovely place but a bit of work to do to get a full 5 star rating.

Overall we had a fab 10 days here, meeting some nice people and the staff in the main were super friendly.

The weather was great, only raining for one afternoon in 10.

Our 5th trip to Cancun, but not for 11 years - and our first to this hotel.

I’ll split my feedback between positives and less positives.

Positives

- Friendly entertainment staff,
- Lots of daily activities with no pressure to partake (bracelet making, volleyball, pool spinning, painting),
- Plenty of Sun loungers and comfy ones too,
- Pretty spa with plenty of availability,
- Great big rooms, lots of amenities and plenty of water and mini bar filled daily (beer and soft drinks),
- Lots of evening entertainment (great Casino night, silent discos, and regular singers).
- Amazing in hotel ghost walk for 2 nights - including a headless horseman. Was really impressive.
- Ice cream and a fruit kebab van daily around the pool and a glass cleaning service.

Less Positives

- Plastic glasses used not just round the pool (as expected) but in the main lobby bar, and the sports bar. A lot of people were moaning about this - not 5 star and why do you need plastic inside? I often asked for glass and the refused - mostly for martinis.
- Poor quality bubbles and mixers (tonic etc) and not a varied choice of wine. Also when your wine glass is filled you didn’t get very much at all. Better quality beverages overall at prior 5 star Cancun Hotels (e.g. Iberostar),
- Sports bar - poor quality pool table and darts board - not expensive to replace so why not? Often dead.
- Paid for a sea view, but had to look around the side to see the sea. Balcony faced on-going construction work.
- Yes the construction work is on-going so some restaurants were closed. But worst thing was the unattractive view from the pool and the drilling noises. The music shielded some of this but it wasn’t great - we’d hoped it would be ended but when peeking in, there was a way to go.
- Up to a 45 min wait for a speciality restaurant and yet when seen in many tables were empty - maybe short staffed?
- 2nd week in, up to a 15 min wait for breakfast.
- Spa v expensive - $225 for 80 min massage.
- Lots of bites - mosquito central. Not the hotels fault of course.
- Lots of seaweed on the beach.
- Beach lunch restaurant needs some love, just a platform under a marquee - could be so much more given the sea facing location.

Date of Stay: October 2025

X8070PPwalterp wrote a review November 2025

A Wonderful Anniversary in Paradise

My wife and I celebrated our 28th anniversary at Secrets Maroma Beach. The weather was very co-operative, our preferred accomadations with ocean view and its amenities met all expectations. The food was way above average and the service beyond reproach . Our conceirge , Felipe Cruz was five star as was Erden our waiter on the beach. The UVC team of Issac and Zayda were super helpful in making our stay even better and our hats off to them as well. Lastly, the Halloween themes and Day of the Dead always touch us as we were married October 31. Only minor downside was the noise level ......boom, boom, boom at the pool area all day long and into the early evening is great for some but others may enjoy the peace and quiet or even a different genre of music. Outdoor festivities in the middle of the complex til 9 pm with the associated bass boom boom makes sitting on your preferred balcony enjoying the early evening and dusk while sipping a cocktail, enjoying the tub , or listening to the ocean and night sounds not so enticing our only downer.

Date of Stay: November 2025

Road52693272324 wrote a review November 2025

Our first time at secret of maroma

Everything was perfect, the food, the service, the room, everything was 100%
Special thanks for Katya, she gave the best service that we can ask for
Appreciate it

Date of Stay: November 2025

T5379REmeghanm wrote a review November 2025

Heaven on Earth

Secrets Maroma was a wonderful experience! The service was excellent and fast. This establishment is pristine and extremely well staffed. Also, the staff is very friendly and most people speak English, which is helpful if you are not bilingual. The property itself is huge and in immaculate shape! The food is fresh & delicious as well. I loved the pool and especially loved the beach. They have a bunch of tiki houses to lay under to keep you out of the sun and it’s really clean. While this resort is expensive. You definitely get what you pay for at secrets. Highly recommend and I would definitely go back!

Date of Stay: November 2025

konniem779 wrote a review November 2025

See above

Had a fantastic time celebrating Birthday/wedding/vacation experience at Secrets Maroma . Everyone in our group loved the venue. The food and service was superb. Looking forward to going back again.

Date of Stay: November 2025

Marke18 wrote a review November 2025
Norwich, Norfolk, East Anglia, England

Wonderful stay.

What an amazing place - grounds are stunning, gardeners do an amazing job. The whole resort, including rooms are spotless. The pool was very busy but the beach area was quiet, relaxing and stunning. Favourite place to eat was the World Cafe - amazing choice, good quality food and once they knew our taste made a great cup of coffee (always a big thing for us). 24h hour Coco Cafe a great place to get a snack or drink. Room service also excellent. Overall an amazing place, beautiful grounds, very relaxing (but party atmosphere in the pool if that was someone's choice). We were not disturbed or impacted by the work going on, even though our swim up pool was right next to it.
Staff could not be faulted - would definitely return.
Evening musicians were outstanding - particularly the quartet rendition of 'Madam Butterly' etc.

Date of Stay: November 2025

Christineprice1 wrote a review November 2025
London, England

Great place to holiday

Fantastic place to stay, the staff are so friendly and the food in all the restaurants is ten out of ten, coffee shop, swim up bar and swimming pool were all great.
My only gripe is there were several private events going on, and we had to move, surely a special private place would be best for these events, after all we paid to use all the facilities at this resort.

Date of Stay: October 2025

amysD9844QC wrote a review November 2025

Highly recommend this adult only resort!

We had the best experience here! Everything from checking in, the staff, food, room, pool & beach was amazing! Not one complaint about any of it. The food was great! The beach was very clean. The staff is very nice and attentive, especially our personal concierge, Marcelo Marin. We went for our 13th anniversary and they made it very special. We highly recommend this resort as we’re already making plans for a return trip next year!

Date of Stay: November 2025

dmckelvin wrote a review November 2025
Baltimore, Maryland

superb resort with excellent service

i have visited cancun many times and I stay at a different resort every time. this resort far surpasses everywhere else we have stayed…. the attention to detail and service was amazing…everyone had a wonderful attitude and was very helpful with the smallest of needs. our concierge marcelo marin was exceptionally helpful and pleasant. he went above and beyond on the smallest of details. i rarely go back to the same resort as i like to experience cancun differently every time i visit. but this has become my favorite resort and i will be returning and telling all my clients to visit. the food was excellent. The rooms looks exactly as pictured and were well maintained and clean. the small things we needed to be taken cared of were quickly addressed. the beach was superb. the service on the beach was excellent as well. we never had to look for the waiter. he was always checking in to see if we needed anything.

Date of Stay: November 2025

864terris wrote a review November 2025

Book a trip to Secrets Maroma Beach in Cancun - you won't regret it.

We attended a wedding at Secrets Maroma Beach in Cancun. The resort is top notch, and I'd give it a 5-star rating. The food was amazing, the staff excellent and the best customer service we have ever experienced. We stayed for a week, and it was a wonderful experience. The wedding was absolutely amazing - a fabulous place to get married!

Date of Stay: November 2025

P1916GQabbyg wrote a review November 2025

Great couple getaway

We had a wonderful time at the resort! The beach and staff were highlights. Felipe in building 16 and Catilina at the preferred beach were exceptional.

Date of Stay: October 2025

carriea822 wrote a review November 2025
Blackwell, Oklahoma

Last minute 5 night getaway

Had a last minute trip to secrets maroma after having to cancel our original trip to Jamaica due to hurricane Melissa. I was looking for a beach and water that was comparable to Negril Jamaica and the beach/water at secrets Maroma did not disappoint. It was great! Had a regular ocean view room in building 14 and it was a great location. Our concierge, Katya, was great and kept in touch everyday to see if we needed anything. Overall a great stay.

Date of Stay: November 2025

johnmD5224PS wrote a review November 2025

Beautiful place with good food and lots of activities to participate in.

A great place to visit. Beautiful place with good food and lots of activities to participate in. The staff was helpful, friendly and attentive. Especially, our concierge Felipe Cruz, he was super helpful with our activity reservations and helping us to understand what activities were available.

Date of Stay: November 2025