Secrets Akumal Riviera Maya

TimmyKok wrote a review October 2025
Basildon, Essex, England

The perfect getaway to unwind

I was there attending a friend's wedding which was amazing in the arch / courtyard area of the hotel. Perfectly set and great service throughout.

The hotel is a maze in itself with winding paths to get from A to B which can take a little getting used to. The choice of restaurants is great with each one offering loads of dishes and all tasty.

The pools / beach and activities gives you something to do every second of the day which great enthusiasm from the entertainment team!

Date of Stay: October 2025

mandycG1953BV wrote a review October 2025

Superior hotel

Absolutely fantastic. A very god quality hotel. Food was fabulous especially the French and Japanese restaurants. Market Place was excellent for breakfast and lunch. The quiet pool suited us where we were looked after by Antonio and Filipe - nothing was too much trouble for them. We will definitely visit again.

Date of Stay: October 2025

paolagH3338NR wrote a review October 2025

Excellent hotel

Love this place! Service was the best, wonderful food and drinks, the ocean is spectacular and the snorkeling is the best.

Date of Stay: October 2025

christianpG5269WZ wrote a review October 2025
Gilbertsville, Pennsylvania

Seaside Grill at Secrets Akumal

Everyone at the resort has been great, but Damian, our server at Seaside Grill was amazing! His attention to detail, prompt service and great attitude made our visit perfect! We had surf and turf. The ribeye was cooked perfectly and the lobster tail was a REAL tail, not an oversized shrimp. Best meal I’ve had at an all-inclusive in a long time! Well done, Damian! Thank you for a great experience!

Date of Stay: October 2025

Excursion569512 wrote a review November 2025

The best week ever!

Give raises and promotions to Alan, Alejandro, Carlos and Ari. from the entertainment team.

Miguel and Alan from the Barracuda and Halftime Bar were funny and welcoming. Jorge from the Manatee Bar was fantastic. All of them never showed away from trying to make special drinks for me.

Liliana helped me out late at night looking for lost wallet, and Laura kept our room perfect.

Looking forward to my next stay.

Date of Stay: October 2025

craigg159 wrote a review November 2025

Amstar is a Joke, ignore the at this resort!

We booked an airport transfer from Secrets Akumal to Cancún Airport through Amstar, confirmed and paid in advance. On our departure day, no driver ever arrived. We waited, called, and got no response. With our flight time closing in, we had to scramble for a taxi at the last minute, paying out of pocket to avoid missing our flight.

There was no follow-up, apology, or refund from Amstar — nothing. After an otherwise great vacation, this was an awful way to end it. Travelers shouldn’t have to stress about transportation that was already paid for.

Save yourself the trouble: book your airport transfer elsewhere or arrange directly through your hotel. Amstar completely dropped the ball and left us stranded.

Date of Stay: November 2025

Explore35819353420 wrote a review November 2025

Recommend highly!

Would highly recommend. Was one of the best experiences. Every need anticipated and mett by the resort. Excellent customer service from all staff..

Date of Stay: October 2025

J9674RVaustinw wrote a review November 2025

Best Hotel for a Reason!

My wife and I came here for our honeymoon and absolutely loved it! The food is incredible, the service is outstanding and the hotel/resort itself is amazing. Every path between our room and restaurants/pools/activities felt like we were walking through the jungle. The activities were varied and super fun; we had a great time with Oscar, Brandon and Liz on the entertainment team specifically! They were great. All around, probably the best vacation we’ve ever had.

Date of Stay: October 2025

PennyWood0044 wrote a review November 2025

Go for the snorkeling!

The snorkeling was amazing! The food and service was pretty good. Antonio, the beach concierge, and our server on the beach, Cruze, were nothing short of amazing. The entertainment staff, Liz, Alan, and Brandon made the trip and beach volleyball memorable! We wish they’d leave up the beach volleyball net all day so you could play whenever guests wanted. Guillermo at the Teppanyaki restaurant was great.

Date of Stay: October 2025

Storyteller461240 wrote a review November 2025

Exceptional All-Inclusive

The quality of service, food and drinks at this all inclusive exceed any previous experiences I’ve had at one. You are pampered and taken care of from the moment you arrive until the moment you leave. This exceeded all expectations I had of my stay.

Date of Stay: October 2025

lavonnat2025 wrote a review November 2025

You won’t regret staying here!

This is our second time at this resort! We have had a wonderful week.
Food was delicious. Rooms were great. Service was fabulous. Quiet pool the favourite for us. Rueben the quiet pool concierge was fabulous. Made our day at the pool. So friendly and went out of his at for us!
Monika was our building concierge. Fantastic as well. Anything we wanted she arranged. Any questions we had she answered.
Denise at the front lobby arranged birthday celebrations for us and checked on us almost daily.
We had gluten issues and the variety of food was amazing and all restaurant staff were very accommodating.
We would highly recommend this resort.
The drive from Cancun airport totally worth it!

Date of Stay: October 2025

AceCrosby wrote a review November 2025
Los Angeles, California

Entertainment Team goes above and Beyond

Five stars for the Secrets Akumal entertainment team. Overall, the team made this already-excellent experience even better, and provided activities that made lasting memories with friends. It was also a fun way to break the ice and get to know other resort guests.
First experience was playing volleyball on the beach with Alan as our referee. He was fun and engaging while keeping score and keeping the game moving. Andrea hosted us for guacamole-time which was actually quite interesting and entertaining, especially with Jesús and Alan adding comedic commentary.
In the pool, Andrés made a game of water volleyball exciting, and Ari made a recovery morning even better with stretching on paddle boards. In between games and activities, the entertainment team was always fun to see around the resort. The one thing I wish I had done is the bike ride into Akumal. Something to look forward to next time!!

Date of Stay: October 2025

344karliek wrote a review November 2025

Honeymoon!

My husband and I chose Secrets Akumal Riviera Maya for our honeymoon. It is an absolutely stunning resort. Well kept, so green and beautiful. The staff is so friendly. They all greet you and help you navigate your way through the resort. I found the layout of the resort very confusing. Our concierge Billie was so kind and caring. My husband got sick one day, she went above and beyond and arranged for some soup to be made for him. Food and dining were fantastic! Service was attentive. I would’ve loved to see more breakfast options other than a buffet everyday. Entertainment was amazing during the day! Our favorites were Brandon, Alejandro, and Andres. The shows at night could be better! Overall would recommend for couples, groups of friends, special occasions, and honeymoons!

Date of Stay: October 2025

mikerC7045PH wrote a review November 2025

Best vacation ever!

Portofino was the best restaurant, Diego (wore glasses) was an excellent waiter, we really liked him. The breakfast buffet was always outstanding and Otoneil was also an excellent waiter. Michele (Masseuse) at the Spa did a great job with my massage. Miguel at the Preferred Club lounge did an excellent job with our drinks (best bartender on the property). I cut my foot on the coral while snorkeling and Romero provided great first aid. Nadia (waitress at Oceana) was also an excellent and attentive waiter. Michele (Manager of Oceana) was very impressive and helpful. Oceana was my second favorite restaurant.

Date of Stay: October 2025

Austinite007 wrote a review November 2025
Austin, Texas

Best All Inclusive resort!

We celebrated our 10th anniversary at Secrets. This is the best AI resort we've been to in the Hyatt family. Everything is a 10 here! We have to do a shout out to the staff... they were amazing and will do anything for you. Tip well!!
Portofino was the best restaurant, Diego (with glasses) was an excellent waiter, we really liked him. The breakfast buffet was always outstanding and Otoneil was also an excellent waiter. Michele (Masseuse) at the Spa did a great job with my massage. Eunice, very helpful and very nice arranging our spa appointments. Miguel at the Preferred Club lounge did an excellent job with our drinks (best bartender on the property). I cut my foot on the coral while snorkeling and Romero provided great first aid. Nadia (waitress at Oceana) was also an excellent and attentive waiter. Michele (Manager of Oceana) was very impressive and helpful. Oceana was our second favorite restaurant.
I didn't want to leave... We will definitely be back and stay longer.

Date of Stay: October 2025

taniagU8892RA wrote a review November 2025

Amazing!

Best resort ever, we will be back hopefully soon!
Overall, the activities were extremely well planned and fun. We tried paddle boarding, beach volley ball, pool volley ball, water aerobics, dance lessons at Desire, pickleball, ping pong, pool side games, the bike tour, paint and sip, silent party, haunted house, and many other shows and events at the resort. We never had a bored moment. The live music at the pool and Randezvous bar were such a nice touch. The food was great. The vibes were great. It was one of the best vacations we ever had.
All the staff we encountered were professional and friendly. Alejandro gave us a dance lesson and we had a water aerobics class with him. He was so energetic, positive, patient, and professional. We learned basic salsa moves in less than 30 minutes including turns and had so much fun at water aerobics!
Ari and Allan were both amazing for the activities. We took the bike ride to Akumal and stopped at two destinations. They were knowledgeable and made the experience informing and fun.
We did a paddle-board activity that was very well planned.
I did a paint and sip activity and got to try some wine. The food and the experience were 10/10.
Billie was our concierge. She made sure we knew about all the events and she was so accommodating to our requests. She is the best!
Diego our server at the beach was amazing.
Ricardo and Jose, our servers at the pool were so professional.
Antonio our server at oceana was great.
Maria at Market cafe greeted us with a smile and positivity each morning. All the staff and servers at market cafe were so professional and made our mornings special.
We were surprised by the quality and freshness of the food and dessert at Coco cafe that was open 24/7. The staff were always friendly and made the best iced lattes!

Date of Stay: October 2025

Explore787659 wrote a review November 2025

It's Hard To Leave - Akumal is Family

There are so many resorts and beautiful beaches between Cancun and Tulum and our hands down favorite is Secrets Akumal. This was our 7th trip to Secrets Akumal and we keep coming back because of the fantastic employees. Many of the employees are still there since our first visit and that’s what makes it special. The resort and beach are the best in Mexico so when you add great employees to the mix, it’s a perfect place. Everyone we meet is attentive and they genuinely love there job and it shows. It’s hard to put everyone on our list but here is our list of superstars:
Daniel – Himitsu
Chef David – Himitsu
Isis – Himitsu
Jami – Seaside Grill
Isabella – Market Café
Giovanni – Market
Fernanda – Preferred Club
Mario – Preferred Club
Anna – Concierge
Miquel “Mike” – Beach Bartender
Francisco – Beach Server
Adda – Reservations
Andreas – Entertainment
Brandon - Entertainment

Date of Stay: October 2025

katiepV2055YK wrote a review November 2025

Greatest Anniversary Trip EVER!!!

We just returned from an incredible anniversary trip to Secrets Akumal! 6 of us went on this trip - 3 couples - and it was unforgettable! I could write a novel about how amazing this place is:

Rooms are spacious, beds are comfortable, views are amazing from any room, even the toilet paper smells great!

The pools! Where to start!? 3 pools! The fun, energetic pool is just the right amount of lively for an adults only resort. We are not "partiers" anymore - so this was the perfect mix of entertainment at the main pool. The middle pool was close to the main one, so you could still see and hear activities, while enjoying a "quieter" afternoon. Lastly, the third pool - the calming one - the perfect spot to end the day and wind down, finish a book, and relax in the water before getting ready for dinner and shows.

That brings up night time entertainment - dinner and shows. We did not have one bad meal the entire time we were there (6 nights, 7 days). We ate at every restaurant (except El Patio because we had lots of Mexican food at lunch and the Fiesta at night). Bordeaux was HANDS DOWN our favorite meal! Portofino was delicious and so was Oceana! The breakfast buffet was huge and offered so many different choices and options.

Nightly shows were great! From a Mexican fiesta - to the Voice Akumal (where my brother and I were judges!) - to the 70s, 80s, 90s, night and the silent disco! SO MUCH FUN!!!

We even took an excursion to Tulum and swam in Dos Ojos Cenote - and another day we went into Akumal to explore.

We WILL be back!

A HUGE Shout out to some of our favorite people that made our stay even more memorable:

Jose - Our pool concierge for the week! (He made sure the shade was always in the right spot, kept our sunglasses clean, and provided the orange blossom scented cooling towels on those hot afternoons)

Felipe - The BEST middle pool server around! His personality and love for the job made our days by the middle pool extra special!

Alejandro - He played at Akumart to start the show and then ran Black Jack, which my husband thoroughly enjoyed. My husband found a new best friend in Alejandro!

Carlos and Jonas - Both from the entertainment team! These two young men are absolutely the best of the best! They made our stay even more memorable with their special touches and conversations with the family.

Patricia - The waitress from Oceana! Such a wonderful lady!

Lizbeth - Entertainment team - Her energy cannot be matched! LOVE her!

Dania - Lobby bar - wonderful server and even better person!

Alan - Half time sports bar - bartender - Another of my husbands new best friends in Mexico!

All in All This was a PERFECT trip! Location, weather, service, food, drink, entertainment - PERFECTO!!!!!

Date of Stay: October 2025

anthonyz278 wrote a review November 2025

This was such an amazing experience for my family and me! My brother had his wedding here, and it couldn’t have been a m

This was such an amazing experience for my family and me! My brother had his wedding here, and it couldn’t have been a more perfect location. The staff were all wonderful, especially Andi — she was so helpful and made every event extra fun. We can’t wait to come back!

Date of Stay: October 2025

Departure41826045735 wrote a review November 2025

Great experience!

It was a great experience. I traveled with a couple of friends and everything was excellent, from the arrival to the warm welcome. The food was delicious and the pools were great, right in front of the store. The rooms were spacious and clean. The gym was good, with excellent equipment, and our instructor, Esteban, was always attentive and friendly, providing support with the exercises.

Date of Stay: November 2025