Platinum Yucatan Princess

Riviera Maya, Mexico Platinum Yucatan Princess Rating 8433 Reviews

price from $ 0 /night

About Platinum Yucatan Princess

Platinum Hotel Yucatan Princess, one of the leading resorts in Riviera Maya, is located in Playa del Carmen in a heavenly setting right by the crystal-clear waters of the Mexican Caribbean. Get ready for a truly unforgettable experience at this adults-only hotel in Playa del Carmen.

The Hotel Platinum Yucatan Princess, a brand new hotel in Playa del Carmen, commands an unbeatable location where you can enjoy the sophistication of its contemporary and exquisitely decorated rooms. Welcome to the perfect place for an exclusive Caribbean holiday, where you’ll get to escape the daily routine and discover Caribbean paradise at one of the best hotels in Riviera Maya.

All Inclusive
?
Dec 14, 2025 - Dec 17, 2025 3 nights
  • Presidential Suite

    This outstanding Presidential Suite is a contemporary and welcoming room with spectacular views of the Caribbean Sea. It boasts an incredible terrace with hot tub, a spacious suite with full-height windows and a separate bedroom for utmost privacy. Enjoy the sumptuous layout and exclusive services of this magnificent room.

    Unavailable
    No rates available for room.
  • Master Suite

    Two magnificent and extremely spacious rooms of XXXm2 with stunning sea views. They feature a bedroom, a living room and a spectacular terrace with hot tub. What's more, these rooms include the benefits of the Platinum service. Discover our most select proposal for your dream holiday in the heart of Riviera Maya.

    Unavailable
    No rates available for room.
  • Honeymoon Suite Swimout

    We have six exclusive Swim-Out Honeymoon Suites with direct access to the pool for you to enjoy a luxury holiday as a couple. Meticulously designed rooms for the most discerning guests, with hot tub on the terrace. What's more, guests can enjoy our exclusive services for couples.

    Unavailable
    No rates available for room.
  • Honeymoon Suite

    We have eight cosy and contemporary Honeymoon Suites with exclusive services for couples, special details such as round beds and an unbeatable situation practically on the beach! You%27ll enjoy unforgettable moments thanks to the hot tub on the terrace.

    Unavailable
    No rates available for room.
  • Platinum Deluxe Swimout

    If you want to enjoy a superior stay, we have twenty-six Swim-Out Platinum Deluxe Suites with direct access to the pool, where you can unwind in a semi-private environment. What better than waking up and jumping straight into the pool? You'll enjoy exclusive services and unique benefits to guarantee a perfect holiday.

    Unavailable
    No rates available for room.
  • Platinum Deluxe With Hot Tub

    Our thirty-one Platinum Deluxe rooms with hot tub on the terrace command simply spectacular views. These are the closest suites to the beach. Perfect for experiencing our Platinum concept and enjoying all the exclusive services and unique benefits we have tailored for you.

    Unavailable
    No rates available for room.
  • Platinum Deluxe

    We have seventy-two Platinum Deluxe rooms, ideal for guests who want to enjoy exclusive services and unique benefits. They're located right next to the beach, all the restaurants and spa & wellness centre. Soak up the Caribbean atmosphere and enjoy a premium stay in Riviera Maya!

    Unavailable
    No rates available for room.
  • Deluxe Junior Suite Swimout

    The one hundred and eight contemporary Swim-Out Deluxe Junior Suites have direct access to the pool. Unwind in an elegant and comfortable room and take a dip whenever you fancy. What better for your Riviera Maya getaway?

    Unavailable
    No rates available for room.
  • Deluxe Junior Suite With Hot Tub

    We have twenty-five Deluxe Junior Suites with contemporary and stylish décor. Unwind in the hot tub on the terrace and admire the magnificent views of the hotel gardens. These fantastic rooms are in three-storey buildings, each with a lift.

    Unavailable
    No rates available for room.
  • Deluxe Junior Suite

    Our one hundred and ninety-three perfectly equipped Deluxe Junior Suites boast an exclusive design and oodles of natural light. Located near the central pool and the Sports Park/Casa Club, they`re ideal for you to enjoy your holiday in Riviera Maya to the fullest. Room service 24 hours Private check-in, cold towel and welcome drink Bar Premium in the Room 1 Princess Sandpipe bag Use of bathrobes during the stay, two pairs of slippers per room

    Unavailable
    No rates available for room.

Platinum Yucatan Princess Amenities

  • Swimming pool(s)
  • Spa
  • Fitness Center

Weddings At Platinum Yucatan Princess

     Begin your happily ever after in a place that inspires you’ll remember beyond pictures. Whether dreaming of an intimate wedding or extravagant ceremony on the beach, you’ll find the perfect place and package when you book your special day at one of Jewel’s all-inclusive resorts in Jamaica. Let us bring your fantasy to life as our professional event planners take care of your every need – from floral to photography – and discover all of the benefits of getting married at destinations designed with romance in mind.


Restaurants

Aroma Restaurant

  • A la Carte
  • Asian

Aroma is our international gourmet restaurant. You’ll instantly love its impeccable décor fusing 1970s details with contemporary aspects. Everywhere is astounding, but the original chandeliers and eye-catching walls are real stand-out features. As for the menu, you’ll tickle your taste buds with daring creations prepared by our highly-experienced chefs. A journey through world cuisine blended with local specialities, with highlights including the duck, the roquefort cheese, the foie gras, the caviar, the suckling pig, the king prawns and the wild mushrooms. We also recommend the desserts with original combinations such as chocolate with chili or marquesitas, a typical Yucatan delicacy of crispy crepes with cheese and a sweet filling. Each dish served at your table has the Aroma signature, taking you on an unforgettable culinary journey. What’s more, our menu includes vegetarian and gluten-free options. Dress Code: Smart casual (long trousers, closed shoes and shirt with sleeves required for men; casual shorts and sandals are acceptable for women)

Rodeo Grill

  • Mexican

Located in a fantastic part of the hotel, come and discover the magic of the Rodeo Grill Restaurant. An à la carte Tex-Mex famous for its quality and its unique character. A wondrous setting where each table is designed as a love nest. An intimate and romantic space, this restaurant is one of our guests’ favourites. It has two high quality menus. In the first, lovers of grilled dishes will find a variety of fish and meats, from salmon to chorizo sausage. Meanwhile, the second menu is packed with Mexican delights. It showcases typical Mexican dishes, as well as original creations from our chefs. The Rodeo Grill is also widely loved for its outstanding food and its romantic atmosphere. An unmissable experience! Dress Code: Smart casual (long trousers, closed shoes and shirt with sleeves required for men; casual shorts and sandals are acceptable for women) Love nest tables with additional charge (ask your maître, either $600 pesos per couple or free when ordering a bottle of wine over $600 pesos) Smoking allowed only on the terrace

Bruschetta Restaurant

  • Italian

Italian cuisine is a reflection of the country’s cultural diversity and traditions. It’s full of character and has transcended borders like no other type of cooking. The Bruschetta restaurant in the Riviera Maya reflects the very best attributes of Italian cuisine. Its exquisite décor will make you feel like you’re in Italy. It has large open spaces and a fantastic atmosphere, perfect for the culinary experience about to begin. Our ingredients are carefully selected by our chefs, paying meticulous attention to detail and following exclusive recipes that will let you enjoy Italian food with a different character. No surprise, then, that most guests repeat this culinary experience during their stay. Signature dishes include the spinach and ricotta ravioli, the fillet of salmon loin with caper velouté and the tiramisu. Or maybe you prefer a traditional pizza or pasta made to your taste, or one of the chef’s traditional dishes or original creations. And remember that the best complement for this type of cuisine is a great wine, so our sommelier will be more than happy to advise you on which one to choose. Dress Code: Smart casual (long trousers, closed shoes and shirt with sleeves required for men; casual shorts and sandals are acceptable for women)

Skylights Restaurant

The Skylights Restaurant has a menu inspired by the delights that Mediterranean food offers, combined with gourmet ingredients. You can enjoy specialties cooked with wagyu meat, Norwegian salmon, Iberian ham, lobster, foie gras, cod, lamb, and many more dishes!

A completely different restaurant than you can find in Platinum Yucatan Princess. Its eclectic decoration will transport you to other times. Old objects, such as photo and video cameras, and an 1865 bike, are mixed with modern furniture to offer a unique and original style. It has a wine cellar with a wide selection of wines, textures of all kinds such as wood, metal, fabrics and a black marble bar to enjoy the wide cocktail bar. All this framed by the great view of La Plaza and where you can observe the best sunsets in front of the Caribbean Sea.

NOTE: Not part of the all-inclusive program (prices shown on the menu) * Open to non-guests

Tao Restaurant

Asian food is much more than its ingredients or specialties. Asian cuisine is the way to present your dishes, the way you cook and the way you eat using chopsticks instead of cutlery. In this type of cuisine equal importance is attached to the color, aroma and flavor of the dishes. In our fantastic TAO restaurant, you will experience a cuisine based on fresh and quality ingredients such as legumes, rice, fish and vegetables. What would you prefer to try from Asian food?

Bars

Skylights Bar

  • Sports Bar

The only bar with an additional charge. The range of outstanding spirits and cava are the perfect pairing for the gourmet food that you'll savour at the Skylights Resturant.

Theatre Bar

  • Bar

Only open during shows at the theatre. You'll love our range of drinks served directly to your seat so that don't miss a second of our evening shows.

Salsa Bar

  • Discotheque

For night owls, this bar has amazing music while you're sipping on your favorite drink. There are also karaoke nights or themed parties such as Glow, the American comedy.

Beach Bar

This spectacular bar is a must! You won't even have to leave your lounger, as the bartenders will bring your drinks to wherever you are. You can also enjoy an aperitif or a light bite.

Deluxe Pool Bar

  • Swim-up pool bar

This is another swim-up bar, so you can order your favorite drink from the pool. It's the epicentre of the pool activities organised by our entertainment team. What's more, it's the perfect place to spend hours basking in the sun, taking part in games or simply watching all the activities.

Platinum Pool Bar

  • Bar

This laid-back bar will be one of your favorites. It's in the Platinum area and you can order drinks without leaving the pool. Twice a week, the bartenders make works of art with fruit to serve your favorite tipple in.

Espera Bar

  • Bar

This bar is located between Tao and Bruschetta Restaurants. Prepare to visit one of the most outstanding bars you've ever seen! Its counter bar full of purple bottles gives an extra touch of elegance. You can wait for your table on its comfy seats while enjoying a cocktail made by expert mixologists.

Lobby Bar

This is one of the bars you'll see as soon as you check in. As well as your favorite cocktail, you can order a fantastic tea or coffee prepared exactly as you like.

La Plaza Bar

  • Discotheque

This bar is open 24 hours a day. It's one of our guests' favorites, as there's always something going on: live music, dancing, casino nights, and much more!

Reservation Cart

  • You do not have any reservation items in your cart.

Have a promo code? Click here.
0 room in cart $0.00
View Cart
Book Now

Hotel Reviews

4.2
Platinum Yucatan Princess Trip Advisor Rating
(8433 Reviews)
Excellent - 4,459
Platinum Yucatan Princess Excellent Reviews
Good - 2,307
Platinum Yucatan Princess Good Reviews
Average - 891
Platinum Yucatan Princess Average Reviews
Poor - 403
Platinum Yucatan Princess Poor Reviews
Terrible - 374
Platinum Yucatan Princess Terrible Reviews
Location - 4.0
Platinum Yucatan Princess Location Rating
Rooms - 4.0
Platinum Yucatan Princess Room Rating
Value - 4.0
Platinum Yucatan Princess Value Rating
Cleanliness - 4.0
Platinum Yucatan Princess Cleanliness Rating
Service - 4.0
Platinum Yucatan Princess Service Rating
Sleep Quality - 4.0
Platinum Yucatan Princess Sleep Quality Rating

Recent Reviews

Travel67759233465 wrote a review October 2025
Mississauga, Ontario
Platinum Yucatan Princess Review Rating

Wonderful & Will Return

My husband and I had a great time. Resort was amazing! Food was delicious. Israel the doorman was extremely friendly and helpful.
Value - 5
Platinum Yucatan Princess Review Value Rating
Rooms - 5
Platinum Yucatan Princess Review Room Rating
Location - 5
Platinum Yucatan Princess Review Location Rating
Cleanliness - 5
Platinum Yucatan Princess Review Cleanliness Rating
Service - 5
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 5
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

fallont89 wrote a review October 2025
Platinum Yucatan Princess Review Rating

Great time

Amazing trip, started with Javier our bell boy so welcoming and everytime we saw him on resort he was so cheerful, waved to us and made us feel very welcome and gave us tips on the trips we was taking that day (no this wasnt because we tipped him silly money its because he is generally a nice person)

Our room was nice and clean 2039 and was in a great location with privacy in the swim up pool, hardly anyone walked past just the wildlife
Do not feed the wildlife as we witnessed someone then with 17 on their balcony wanting food. Keep your door locked in swim up they will open in go inside and steal food, this happened to a few of our neighbours. Expected they been fed they now know humans have easy food. We found it funny and a loud clapping or tapping on something they would scatter away.
Hotel staff all so friendly and welcoming. Always working hard and keeping everywhere clean.

Hotel is good for both party or quiet time. The beach was ok not the best but hey with a swim up room that was fine.

Food was good and drinks are premium not cheap stuff but be warned they dont measure they just pour .
Date of Stay: October 2025

V4106LZaimeel wrote a review October 2025
Platinum Yucatan Princess Review Rating

Welcoming experience

We just got back from our trip to PYP and had a great time. We wanted to give a special shout out to Israel, who every day greeted us with a huge smile and wave, every time we walked in the lobby! He made us feel really welcomed. Also thought our server who came around block 4 swim outs serving drinks was amazing and super friendly (I didn’t catch her name) but she was so nice and remembered our many drink orders!
Value - 4
Platinum Yucatan Princess Review Value Rating
Rooms - 4
Platinum Yucatan Princess Review Room Rating
Location - 4
Platinum Yucatan Princess Review Location Rating
Cleanliness - 4
Platinum Yucatan Princess Review Cleanliness Rating
Service - 4
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 4
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

O3717ABsandyc wrote a review October 2025
Platinum Yucatan Princess Review Rating

Great all inclusive resort for vacation

Really nice workers and great atmosphere. Food is pretty good too and everything is nice and clean. Great workers and good communication.
Value - 5
Platinum Yucatan Princess Review Value Rating
Rooms - 5
Platinum Yucatan Princess Review Room Rating
Location - 5
Platinum Yucatan Princess Review Location Rating
Cleanliness - 5
Platinum Yucatan Princess Review Cleanliness Rating
Service - 5
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 5
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

jinesah2025 wrote a review October 2025
Platinum Yucatan Princess Review Rating

50th Birthday Extravaganza

Came to this resort for a 50th birthday. The staff was absolutely incredible and amazing our doorman Israel was super friendly and accommodating for our family members. Highly highly recommend this resort and stop by to say hi to Israel if you can!!!!
Value - 5
Platinum Yucatan Princess Review Value Rating
Rooms - 5
Platinum Yucatan Princess Review Room Rating
Location - 5
Platinum Yucatan Princess Review Location Rating
Cleanliness - 5
Platinum Yucatan Princess Review Cleanliness Rating
Service - 5
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 5
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

karmannb2022 wrote a review October 2025
Platinum Yucatan Princess Review Rating

Best service and time!!

We had the best time and the best service. Had the most amazing service from Enrique and Amaury! They were so sweet and helpful. I hope they are here when we come back! Cause we WILL be back!
PS.. Honeymoon suite was totally worth it!
Value - 5
Platinum Yucatan Princess Review Value Rating
Rooms - 5
Platinum Yucatan Princess Review Room Rating
Location - 5
Platinum Yucatan Princess Review Location Rating
Cleanliness - 5
Platinum Yucatan Princess Review Cleanliness Rating
Service - 5
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 5
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

M2339KZkatyb wrote a review October 2025
Platinum Yucatan Princess Review Rating

Best Playa Resort Around!

The service at this resort is top notch! Enrique and Amaury are incredible, they were so helpful and two of the friendliest bellhops ever. So thankful that they were there, they helped us out so much with everything from luggage, taxis, giving rides in the carts, even to recommending what to do for the day! We stayed for ten days and had so much fun. The pools are fantastic, David and Jovita at the poolside bar by our honeymoon suite were amazing as well! Some of the best bartenders. Everyone is so friendly - the staff really is the best. They keep everything so fresh and clean too. I got sick at one point and needed to see the on-site doctor, Maximaliano at the concierge desk had the doctor in my room in 20 minutes and my meds delivered so quickly, I didn’t have to worry about a thing, they took care of me from start to finish. Everything was a breeze at The Platinum Princess. Entertainment was also great! The nightly shows are a blast. Honeymoon Swim Out Suite is WORTH IT!!!! We will definitely be back.
Value - 5
Platinum Yucatan Princess Review Value Rating
Rooms - 5
Platinum Yucatan Princess Review Room Rating
Location - 5
Platinum Yucatan Princess Review Location Rating
Cleanliness - 5
Platinum Yucatan Princess Review Cleanliness Rating
Service - 5
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 5
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

F369IClaurenr wrote a review October 2025
Platinum Yucatan Princess Review Rating

Relaxing Getaway

We had a great week at the Platinum Yucatan Princess.

Javier the Bell Boy was incredible. So kind and really great service. Always smiling and asking if we needed anything.

Bryan at the Yucatan Buffet Restaurant is the best server here. He is attentive, always knew our drink orders and had fantastic sound effects. Definitely request his section if you want a great dining experience.

The a-la-cart restaurants were all so good. No complaints about the food whatsoever. We liked that you didnt need reservations for them. Getting a table was a slow process but I think its due to lack of efficiency and not a reservation issue. The buffet was decent but I wouldn't say it was amazing. They have a variety of options for you to choose from.
Value - 4
Platinum Yucatan Princess Review Value Rating
Rooms - 4
Platinum Yucatan Princess Review Room Rating
Location - 4
Platinum Yucatan Princess Review Location Rating
Cleanliness - 5
Platinum Yucatan Princess Review Cleanliness Rating
Service - 4
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 4
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

P1827DEdavidm wrote a review November 2025
Platinum Yucatan Princess Review Rating

We love luna

We had a group of 11 and the entertainment staff was amazing, Luna was the best, Manuel rocked the pool bar , Fernando at the disco will put it to you
Date of Stay: November 2025

tanyatS2812IG wrote a review November 2025
Platinum Yucatan Princess Review Rating

Thanks Staff for working hard and being awesome!

The hotel proved to be the perfect little escape for my best friend and me to celebrate her birthday. While there were options to explore the sister resorts and turn it into a grand vacation, we were content staying in our cozy nook. Remarkably, I didn't come across any of my allergens throughout the entire week thanks for that! A few honourable mentions of staff who made it extra special. Enrique the bellhop, Jovita on the beach, Bryan the waiter, Liz the hostess, Lucy for fun, and Daisy our poolside waitress! Thanks team! We had a great week. Only little complaint... The bed was hard, but id prefer that over too soft! Beach was small and a bit rocky but didnt keep us away! Enjoyed it daily! pools were clean and well maintained!
Value - 5
Platinum Yucatan Princess Review Value Rating
Rooms - 5
Platinum Yucatan Princess Review Room Rating
Location - 5
Platinum Yucatan Princess Review Location Rating
Cleanliness - 5
Platinum Yucatan Princess Review Cleanliness Rating
Service - 5
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 5
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

LSandFS wrote a review November 2025
Guelph, Ontario
Platinum Yucatan Princess Review Rating

A week at Platinum Yucatan Princess

Nice adults only resort. Rooms are spacious and clean. Drinks are not watered down. You get access to two other resorts on the grounds, which gives you ample choice of pools, beach area, buffet and a la carte restaurants. Staff are very cheerful and ready to assist.
Value - 5
Platinum Yucatan Princess Review Value Rating
Rooms - 5
Platinum Yucatan Princess Review Room Rating
Location - 5
Platinum Yucatan Princess Review Location Rating
Cleanliness - 5
Platinum Yucatan Princess Review Cleanliness Rating
Service - 5
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 5
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

N5737EQpp wrote a review November 2025
Platinum Yucatan Princess Review Rating

Extremely Disappointing Stay, Not Worth the Rating

Honestly one of the worst hotel experiences I’ve ever had. The room was dirty from the start, stains on bed sheets and tub, rust on the showerhead, and even a dead bee on the floor that stayed there the entire week!
We had to call almost every day just to get basic things like extra towels and blankets. One of us didn’t even get a blanket until the day we left. The main concierge was rude, completely unhelpful, and didn’t want to speak any English and would speak in Spanish with colleagues infront of us and so zero answer to concern of the guest, which made everything even more frustrating.
Only two restaurants were open every day, so the dining options were really limited. Because it’s actually not busy and limited staff, This hotel should not have such a high rating, it’s misleading. I truly regret trusting the reviews and wasting my hard-earned money here.
Value - 1
Platinum Yucatan Princess Review Value Rating
Rooms - 1
Platinum Yucatan Princess Review Room Rating
Location - 2
Platinum Yucatan Princess Review Location Rating
Cleanliness - 1
Platinum Yucatan Princess Review Cleanliness Rating
Service - 1
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 1
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

tinahL6963RZ wrote a review November 2025
Platinum Yucatan Princess Review Rating

Another perfect trip.

This was our 7th or 8th time at this hotel ( lost count ). One thing of note from this visit that stood out for the foodies is they have a new, at least from my last visit in January of 2023 saucer. The soups are next level. The clam and mushroom at rodeo and bruchetta were so rich and perfect. I'd love to know that the chef in question gets recognition for this review if management can plasese comment.
Otherwise, as good as always. The staff from the bellmen to housekeeping to security to service were all fantastic. Special shout out to Coli and Bryan even though we only got to sit in his section once we heard his cat noises every day and said " oh, good Bryan is still here!"
The ladies and gents serving around the swim out suites were great ad always. The beach was perfect and clean.
My only negative is the smoking areas. The one behind rodeo is large, but had not a single chair. It's big enough to have tables and chairs and umbrellas. It's better lit at night than it used to be, but all the people I met there agreed we deserved at the very least, somewhere to sit down out of the sun. If they fix that I'll have 0 complaints next time, and I will be back. Don't let bad reviews scare you. Ive been to many other all inclusive but I keep coming back to this one. There's a reason for it.
Date of Stay: October 2025

leex641 wrote a review November 2025
Platinum Yucatan Princess Review Rating

A Wonderful Trip

The resort was beautiful, clean, relaxing, and full of fun activities. We also loved that we had access to the sister hotel, which provided additional things to do and explore. But honestly, it was people like Israel, the doorman, who made the experience unforgettable.

When we arrived, he welcomed us with his warm smile and reassured us that our luggages and bags were safe. I came with a large group, and his little actions went a long way. Every morning, he greeted us and assisted when we needed help with directions. His positive energy set the tone for the entire trip.

Thank you to Israel for his warmth and hospitality. He's a true gem and made our stay at Platinum extra special!
Value - 5
Platinum Yucatan Princess Review Value Rating
Rooms - 4
Platinum Yucatan Princess Review Room Rating
Location - 4
Platinum Yucatan Princess Review Location Rating
Cleanliness - 5
Platinum Yucatan Princess Review Cleanliness Rating
Service - 5
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 4
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

karenmM4807OZ wrote a review November 2025
Platinum Yucatan Princess Review Rating

Javier Reyes for the win!!!🏆

⭐️⭐️⭐️⭐️⭐️ Javier Reyes – The Gold Standard of Hospitality!

JAVIER REYES is an absolute superstar! He deserves Bellman of the Year — hands down! From the moment we arrived, Javier went above and beyond in every possible way. Incredibly helpful, genuinely friendly, and always professional, he made sure we felt completely taken care of throughout our stay.

He greeted us by name every time with a big smile and a wave, and even made sure our rides were smooth and stress-free (we loved the “Tesla” experience! 😂). It’s rare to meet someone who takes such pride in their work and delivers such consistent kindness and attention to detail.

Javier truly sets the bar for exceptional service. He made our trip memorable and left us smiling every single day. This hotel is so lucky to have him — he absolutely deserves a raise and a promotion!! 👏👏👏

Thanks for a great week!!
MCDONALD!! ☺️
Date of Stay: October 2025

tomzK2800RD wrote a review November 2025
Platinum Yucatan Princess Review Rating

GREAT EXPERIENCE

Amaury is the best bellboy. I’ve never had someone care for me or for anyone like he does. He’s an amazing person inside and out and he’s helped me a lot with this trip from bags, any questions I had and anywhere I wanted to go he was there and made it happen FAST. I appreciated his effort a lot. Great service, great bellboy. If you’re coming to this resort ask for amarury the bellboy and I promise you won’t ever regret !!! 10 stars
Value - 5
Platinum Yucatan Princess Review Value Rating
Rooms - 5
Platinum Yucatan Princess Review Room Rating
Location - 5
Platinum Yucatan Princess Review Location Rating
Cleanliness - 5
Platinum Yucatan Princess Review Cleanliness Rating
Service - 5
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 5
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: October 2025

Calgarynurse wrote a review November 2025
Platinum Yucatan Princess Review Rating

Traveled at least 12 times here, I'm a "PYP" snob. That's not gonna change.

Visited October 25 to November 4th. I have been to this resort more than a dozen times. It doesn't disappoint. Food is decent, rooms are spacious. Yes, it's a little beat up, they do their best to keep up with maintenance. Special shout out to the bellmen group...Israel, Enrique, Flavio, all of them are exceptional. The security staff is great too, I see Luis year after year and he greet me with a smile "Behave" he says. At the buffet, Lizzie was lovely as a hostess, Gerameel and Brian always make me laugh. The bar staff are great at keeping the spirits flowing. Jose is my favorite, Colli, Herbierto, are fab too. My favourite pool server Rosy is there for my repeat visits. She's a gem. I didn't have much to do with the concierge, which I think less is more with them. The disappointment was that the double bed requested couldn't be accommodated, probably because we checked in on a weekend. We could have switched, but we just put a pillow between us and were fine. Also, they didn't provide a comforter on the bed only 2 sheets. Multiple calls yielded us 2 polar fleece blankets. Good enough. Housekeeper always ensured we had beach towels. I don't know why people complain about the beach towel exchange, never a problem for us. Sorry for the long winded review, just go and form your own opinions. Price point is pretty good for this resort. Don't like it, don't return. Simple as that.
Date of Stay: November 2025

madelinep651 wrote a review November 2025
Platinum Yucatan Princess Review Rating

Great place all around!

Definitely a wonderful place! The restaurants are amazing, the drinks are great, the spa was super relaxing and we met so many new people! The service was above and beyond and took great care of us! One complaint was the room service food was not to my liking but the buffet was always open and I’m also picky so take that as you will. They upgraded our room but it was two doubles instead of a king which was fine since we kinda slept better that way after spending all day together lol. It was our honeymoon and also first time traveling internationally so we definitely recommend for any couples in the future!
Value - 5
Platinum Yucatan Princess Review Value Rating
Rooms - 4
Platinum Yucatan Princess Review Room Rating
Location - 5
Platinum Yucatan Princess Review Location Rating
Cleanliness - 4
Platinum Yucatan Princess Review Cleanliness Rating
Service - 5
Platinum Yucatan Princess Review Service Rating
Sleep Quality - 5
Platinum Yucatan Princess Review Sleep Quality Rating
Date of Stay: November 2025