Paradisus Playa del Carmen

Riviera Maya, Mexico Paradisus Playa del Carmen Rating 17365 Reviews

price from $ 0 /night

About Paradisus Playa del Carmen

A stunning private bay is home to the lush, tropical Paradisus Playa del Carmen La Esmeralda and as the name states this is a paradise. Experience this all-inclusive Playa hotel with its promise of all-inclusive fun.  The superior luxury resort in the Riviera Maya combines a breathtaking Caribbean setting with world-class facilities, including Family Concierge, YHI spa treatments, and modern meeting spaces designed to be flexible and equipped with state-of-the-art technology. All of this plus spectacular day excursions include diving and the iconic Mayan pyramids.

A short 45-minute drive from Cancun International Airport and close to archeological treasures, like Tulum, Chichén Itzá and Cobá, the resort offers the best in offsite adventures for the whole family.  For those in search of experiences a little closer to the luxury of the hotel, we offer unforgettable international cuisine from 14 restaurants and 16 bars.  It is easy to understand why Paradisus Playa del Carmen La Esmeralda was selected winner Travelers' Choice® 2014 Trip Advisor. Alongside the water and surrounded by the protected mangroves, Paradisus Playa del Carmen La Esmeralda is on a level unlike anything you have experienced before.

Paradisus Playa del Carmen La Esmeralda features 325 suites including two Presidential suites–most notably 120 Family Concierge suites which allow for two & three bedroom suite configurations, unique in catering to the luxury family segment. 

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Nov 19, 2025 - Nov 22, 2025 3 nights
  • Roulette Room

    Enjoy a dream stay at the Paradisus Playa del Carmen or Paradisus La Perla (subject to availability). A Junior Suite with a terrace with views of the garden. Ideal for guests wishing to soak up the Caribbean vibe. Suite for adults aged 18+. Rain shower and bathtub, Terrace, Bathroom amenities by Biology® Smart Skin Care, Minibar, Flat-screen TV, and High-speed Wi-Fi. 2 Double beds or 1 king bed.

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    No rates available for room.
  • Junior Suite Garden View

    An open-plan space with a bedroom and a comfortable lounge with a sofa. Tropical-style furniture, state-of-the-art technology and endless stunning features. In addition to a private terrace overlooking the beautiful gardens. Rain shower and bathtub, Terrace, Bathroom amenities by Biology® Smart Skin Care, Minibar, Flat-screen TV, and High-speed Wi-Fi. 2 double beds or 1 king bed.

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    No rates available for room.
  • Suite Garden View

    Chill out in this one-bedroom suite and enjoy peace and serenity in the whirlpool bathtub on the garden-facing terrace. An elegant lounge with a sofa-bed and a dining room completes this comfortable room. Rain shower, Separate lounge, Bathroom amenities by Biology® Smart Skin Care, Minibar, Flat-screen TV, and High-speed Wi-Fi. 2 double beds.

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    No rates available for room.
  • Master Suite Garden View

    spacious living room with two sofas, one of them a sofa bed, and a dining area. Spend the day catching some rays and recharging your batteries in your terrace hot tub on your terrace with incredible views. Rain shower and bathtub, Separate lounge, Bathroom amenities by Biology® Smart Skin Care, Minibar, Flat-screen TV, and High-speed Wi-Fi. King-size bed.

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    No rates available for room.
  • Two Bedroom Master Suite

    Comfort and luxury in a very spacious suite with king bed. It has a dining room, a living room with two sofas, one of which is a sofa bed and two bedrooms. In addition to two terraces with a whirlpool bathtub and views of the exotic resort gardens. Rain shower and bathtub, Separate lounge, Bathroom amenities by Biology® Smart Skin Care, Minibar, Flat-screen TV, and High-speed Wi-Fi. 2 double beds or 1 king bed.

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    No rates available for room.
  • Junior Suite Nikté Garden View

    This is the life! An ideal blend of elegance and stylish amenities. Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. The perfect spot to enjoy Nikté's exclusive perks. Rain shower and bathtub, Destination Concierge service, Destination Inclusive® experiences, Terrace, Sal Restaurant included, and Access to the water ritual at the spa.

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    No rates available for room.
  • Junior Suite Nikté Swim Up

    Imagine relaxing in a bath while admiring the natural beauty of the tropical environment. An elegant suite with direct pool access from the terrace, equipped with all the most exclusive benefits of Nikté. Get ready to enjoy our most premium-quality experience. Rain shower and bathtub, Destination Concierge service, Destination Inclusive® experiences, Direct pool access, Sal Restaurant included, and Access to the water ritual at the spa. 2 double beds or 1 king bed.

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    No rates available for room.
  • Suite Nikté Garden View

    A beach side oasis designed to make you feel extra special. The thoughtful decor makes this suite an ideal haven for relaxation. It boasts a lounge with sofa bed, a bedroom, and a private terrace with hot tub. Rain shower, Destination Concierge service, Destination Inclusive® experiences, Separate lounge, Sal Restaurant included, and Access to the water ritual at the spa. 2 double beds.

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    No rates available for room.
  • Suite Nikté Swim Up

    Unique perks such as direct pool access from the terrace of your suite, where you will also find a whirlpool bathtub. A bedroom and a lounge with a sofa-bed complete this haven of privacy. All this plus all the comforts of Nikté premium services. Rain shower, Destination Concierge service, Destination Inclusive® experiences, Direct pool access, Sal Restaurant included, and Access to the water ritual at the spa. 2 double beds.

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    No rates available for room.
  • Master Suite Nikté Garden View

    This Nikté suite redefines the concept of luxury, with all the space and comfort you could possibly dream of. Enjoy exclusive VIP areas and a private terrace with hot tub. Rain shower and bathtub, Destination Concierge service, Destination Inclusive® experiences, Separate lounge, Sal Restaurant included, and Access to the water ritual at the spa.

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    No rates available for room.
  • NiktÉ Master Suite Nikté Swim Up

    Step off your terrace straight into a sparkling pool, one of many VIP Nikté perks waiting for you when you book this suite. A room comprising several spaces: a living room with two sofas, including a sofa bed, a dining room and a bedroom. All this plus a private terrace with hot tub. Rain shower and bathtub, Destination Concierge service, Destination Inclusive® experiences, Direct pool access, Sal Restaurant included, and Access to the water ritual at the spa. King-size bed.

    Unavailable
    No rates available for room.
  • Suite Nikté Presidential

    Sophisticated and elegant, this suite is a haven of pure peace. Spacious and awesome, with a private terrace where you can chill out and enjoy the gentle Caribbean breeze and Nikté’s most exclusive privileges. Rain shower and bathtub, Destination Concierge service, Destination Inclusive® experiences, Separate lounge, Sal Restaurant included, and Access to the water ritual at the spa. King-size bed.

    Unavailable
    No rates available for room.

Paradisus Playa del Carmen Amenities

  • Beach
  • Childrens Programs
  • Spa
  • Swimming pool(s)
  • Fitness Center
  • Entertainment
  • Tennis

Weddings At Paradisus Playa del Carmen

     Begin your happily ever after in a place that inspires you’ll remember beyond pictures. Whether dreaming of an intimate wedding or extravagant ceremony on the beach, you’ll find the perfect place and package when you book your special day at one of Jewel’s all-inclusive resorts in Jamaica. Let us bring your fantasy to life as our professional event planners take care of your every need – from floral to photography – and discover all of the benefits of getting married at destinations designed with romance in mind.


Restaurants

Amenity Photo Coming

Coffee Corner by Nespresso

  • Coffee Shop

Enjoy a good coffee at any time of day! Try an aromatic coffee at Paradisus Playa del Carmen accompanied by cakes, panini and cookies. A genuine delight.

Sunrise Grill

  • A la Carte
  • Snack Bar

Located next to the main pool, enjoy simple specialties served in an informal setting. Enjoy a snack while checking out with the refreshing views of the pool.

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Aguamarina

  • Seafood

Strong regional influences define the Caribbean-fusion cuisine with many local and organic ingredients in a delicious expression of Mexican culinary culture. Check out the best seafood in this classy space surrounded by lush gardens.

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Blue Agave Taqueria

  • Mexican

In Mexico, eating a taco is considered an art. Dare to try them and live the experience that is so present in Mexican folklore. Open to all guests.

Mole

  • Mexican
  • A la Carte

Simply delicious! Mole serves contemporary Mexican cuisine with a special show-cooking quesadillas area. Enjoy your meals on a garden-facing terrace or in our indoor seating area.

Hadar

  • Buffet

Enjoy this exquisite adults-only international buffet. Our delicious meals and freshly squeezed fruit juice station are very popular. Only open to Paradisus La Perla guests aged 18+.

Bana

  • A la Carte
  • Asian

This contemporary Asian restaurant provides a global element to the culinary experience at Paradisus. Impressive Japanese Tatami and different areas - climate-controlled indoor area, private lounge and zen terrace for enjoying Asian fusion food; this is the perfect place for anyone who wants to be in the center of it all. The Asian fusion menus feature sushi served Western- and Eastern-style. They also feature Teppanyaki and sushi bar only for adults. Eat at Bana Family and Treat yourself! Savor a variety of sushi dishes as you watch our expert chefs prepare your order. Enjoy a delicious dinner at the teppanyaki tables (subject to availability) or comfortably seated in this stunning restaurant.

Amenity Photo Coming

The Lunch Box

A multicultural road trip through the most typical street food of Santa Monica and Venice Beach. Enjoy a smoky Latino-Mexican breakfast or lunch.

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Cappella

  • Italian

Inspired by the New York Little Italy and Hell's Kitchen neighborhoods, in this restaurant you will enjoy an Italian-American gastronomic delight. The result of the fusion and mixing of cultures that left their mark due to migration.

Sal Steak Cave

  • Steak

A dining experience for die hard carnivores. Seasoned cuts of the finest meat grilled in the Josper, Rodizio, Argentine and American style and paired with an innovative beverages menu. Restaurant with extra charge. The Reserve and Nikté guests can look forward to a complementary dinner during their vacation. Only for adults (+18 years). Open to the public. With extra charge.

Naos

  • Buffet

Enjoy a delicious meal at our international buffet with show cooking. A space where you can savor the magic that is performed in its kitchens. Book

Fuego

  • A la Carte

Sensual, dreamy, and relaxed. Soft lighting and reddish tones create an elegant vibe. Try Latin-fusion cuisine and an awesome ceviche bar in the private dining room or on the terrace overlooking the tropical gardens. Located in Paradisus La Perla, for guests aged 18 +.

The Grill

  • A la Carte

A delicious selection of Paradisus Natural salads is the highlight of this Italian-Argentine grill, which features wood-fired oven for pizzas and outdoor terrace. TYPE OF CUISINE: Italian-Argentine ATMOSPHERE: Casual OPENING HOURS: Lunch and dinner

The Market

  • A la Carte
  • Snack Bar

An exquisite selection of natural salads are the highlight of the dinner menu at the Rodizzio grill, which has a wood-fired stove for pizzas and a captivating outdoor terrace TYPE OF CUISINE: Lunch (à la carte International Menu), Rodizzio grill (dinner) ATMOSPHERE: Casual OPENING HOURS: Lunch and dinner DRESS CODE: Resort casual

Gabi Club

  • Spanish
  • A la Carte

Chic and sophisticated, yet casual and very close to the beach, you might have just stumbled upon one of your favorite places to grab a bite. Expect favorites tapas for lunch. TYPE OF CUISINE: Tapas menu ATMOSPHERE: Pleasant and fun HOURS: Lunch and dinner DRESS CODE: Casual

Olio

  • A la Carte

Trattoria where you will enjoy traditional flavors, combined with an Italian ambiance creating a touch of sophistication. Pleasant and upbeat . Serving lunch and dinner. Dress Code - Casual (Lunch for Family Concierge only)

Vento

  • A la Carte

The Mediterranean serves as the inspiration for Vento. The restaurant ambiance sets the mood for the light, fresh Mediterranean-inspired menu. Also enjoy a private room or sitting on the terrace TYPE OF CUISINE: Oriental Mediterranean (Turkey, Morocco, Greece, Lebanon) ATMOSPHERE: Casual dining HOURS: Dinner DRESS CODE: Resort casual

Bars

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Cocos Bar

  • Bar

Treat yourself to a tasty coconut or tropical cocktail, taking in the chilled Caribbean vibe and typical local snacks.

Bar Swim-Up

  • Swim-up pool bar

A pool bar, a meeting point for a drink prepared with local ingredients. Savor a tropical cocktail or a margarita in the water. Open every day. Indulge in refreshing tropical cocktails. Open every day for The Reserve and Nikté guests, adults only (+18 years old). Located in Paradisus La Perla.

South Avenue Bar

  • Bar

A bar that invites you to enjoy a combination of events, music and exclusive beverages. A corner designed only for adults with space to enjoy the outdoors. Open only to guests 18 years of age or older. Located in Paradisus La Perla.

North Avenue Bar

  • Bar

An outdoor space designed for chatting, watching and dancing. Relax on long sofas while you contemplate the stunning sea view and savor a delicious drink or exotic cocktail. In the background, the most up-to-date music and shows for the whole family.

M Bar

  • Bar

Enjoy a glass of wine from an extensive wine list or an exclusive selection of innovative Martinis. A modern adults-only vibe, rich in color and with very comfortable furniture. Only open to Paradisus La Perla’s guests aged 18+.

Blue Agave Bar

  • Bar

An informal, very colorful setting where you can enjoy tequila or mezcal before dinner, or a crisp glass of wine from the wine cellar while you wait for your table.

Gabi Club Bar

  • Bar

Located outdoors, this refined bar is reminiscent of international party destinations. It seamlessly blends the resort’s unique, modern design with the casual and natural beach vibe.

Toji

  • Bar

Discover the world of sake and creative mixology in this informal Japanese-style bar. A wide range of beverages that will surprise you with new flavors and aromas. Only open to Paradisus La Perla’s guests aged 18+.

Red Lounge

  • Bar

Don’t miss our after-dinner beverages offer in this "red hot" setting. Decorated in deep reds, browns and white, it creates the perfect vibe to round off a spectacular evening. Only open to Paradisus La Perla’s guests aged 18+.

Amenity Photo Coming

Fahrenheit

  • Bar

A pool bar where you can enjoy a wide variety of drinks and grilled snacks. Natural, seasonal and local ingredients will play an important role in this experience. Open only to guests 18 years of age or older. Located in Paradisus La Perla.

Welcome Lounge Esmeralda

  • Bar

A magnificent option for enjoying delicious cocktails in a fresh and relaxed atmosphere. Other bars: Beach bar I & II, Welcome Lounge Perla, Family Concierge Lounge and Royal Service Lounge

Illy Coffee Bar

  • Bar

For persons who like to enjoy an exquisite cup of coffee. Illy Café is outdoors and it offers a unique brand of world-class coffee, "prepared with skill and flawlessly." Open to everyone.

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Hotel Reviews

4.5
Paradisus Playa del Carmen Trip Advisor Rating
(17365 Reviews)
Excellent - 12,655
Paradisus Playa del Carmen Excellent Reviews
Good - 2,793
Paradisus Playa del Carmen Good Reviews
Average - 1,035
Paradisus Playa del Carmen Average Reviews
Poor - 461
Paradisus Playa del Carmen Poor Reviews
Terrible - 433
Paradisus Playa del Carmen Terrible Reviews
Location - 4.0
Paradisus Playa del Carmen Location Rating
Rooms - 4.0
Paradisus Playa del Carmen Room Rating
Value - 4.0
Paradisus Playa del Carmen Value Rating
Cleanliness - 4.0
Paradisus Playa del Carmen Cleanliness Rating
Service - 4.0
Paradisus Playa del Carmen Service Rating
Sleep Quality - 4.0
Paradisus Playa del Carmen Sleep Quality Rating

Recent Reviews

Majord69 wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Birthday celebration

I stayed in Le Perla, adults only the food was good, they had entertainment day and night. My host Tiara Garcia was fantastic! She arranged my dinners, excursions and set up decorations for a birthday. Thank you Paradisus nice experience
Value - 4
Paradisus Playa del Carmen Review Value Rating
Rooms - 5
Paradisus Playa del Carmen Review Room Rating
Location - 4
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 4
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: November 2025

Winnie0724 wrote a review November 2025
Paterson, New Jersey
Paradisus Playa del Carmen Review Rating

Great service!

Florencia is absolutely wonderful! Every morning she greeted us with a warm smile and the best coffee on the resort. She’s friendly, attentive, and always makes sure her guests are happy. Her positive attitude and great service made our mornings extra special. Thank you, Florencia, for starting our days with such kindness and delicious coffee!
Date of Stay: November 2025

ashleyyC5328YW wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Paradisus La Perla was magical and the people who work there were wonderful to talk to!

Wonderful location, wonderful people, and wonderful food. We ate at the Bufet Hadar everyday during our stay for breakfast and lunch. Our servers, Ismael and Alicia were wonderful to talk to and always made sure our table was clean and our cups were filled. We enjoyed their service. They were great to talk to and were very kind. Thank you for a great experience!
Date of Stay: October 2025

Frozen-snowbird wrote a review November 2025
Paradisus Playa del Carmen Review Rating

World class customer service

Attended a wedding during week of Oct 8 - 15. I have never experienced customer service at any other resort we have stayed at like this resort. Concierge service (ANA) was outstanding! Service everywhere was very good too. Restaurants were all quite good. Rooms clean and well kept. Grounds well maintained. I would only recommend to the operator that you put up more signage. This is a huge resort and sometimes difficult to find our way around. Take bug spray too - mosquitoes can be bad at beach front.
Value - 5
Paradisus Playa del Carmen Review Value Rating
Rooms - 5
Paradisus Playa del Carmen Review Room Rating
Location - 3
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 5
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: November 2025

202kyliek wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Paradisus La Perla

This resort was absolutely amazing. We had a reserve swim out junior suite and it was fantastic. Location of the room was great, it was never loud, we were close to activities and restaurants. The food at the restaurants was great, and the service was too. Manuel at Flora was our favorite! We booked a romantic dinner on the beach for our anniversary and he was our server there, as well. He was so nice and social, just a genuinely great person. For our concierge we had Eduardo who was also great. He checked in on us daily and even preordered early morning breakfast when we had excursions so we didn't have to wait. All of the staff was polite and the facilities were clean. We're already planning our next trip back!
Value - 5
Paradisus Playa del Carmen Review Value Rating
Rooms - 5
Paradisus Playa del Carmen Review Room Rating
Location - 5
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 5
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: October 2025

arezooz2023 wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Great experience

Great place, very clean and fantastic food! I recommend going with family concierge! My kids had so much fun and we will definitely go back
Value - 5
Paradisus Playa del Carmen Review Value Rating
Rooms - 5
Paradisus Playa del Carmen Review Room Rating
Location - 5
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 5
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: November 2025

christinagA729PO wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Perfect!

This place was absolutely wonderful! Adrian our Family Concierge was a delight to work with. He welcomed us and booked our dinner reservations and planned our cenote excursion! Everyone loved the cenote experience, it was perfect!
Good and drinks were also amazing! We all will be back!
Value - 5
Paradisus Playa del Carmen Review Value Rating
Rooms - 5
Paradisus Playa del Carmen Review Room Rating
Location - 4
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 5
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: November 2025

P5964CKgeorgev wrote a review November 2025
Paradisus Playa del Carmen Review Rating

It was just ok. The night life sucked!

Over all it was a very nice hotel. The pool was really nice but on the small side. We stayed at the Perla adults only side. The best bartender that I have ever experienced at a swim up bar. His name was Sabastian. He was very attentive and made all my drinks in a really nice tall glass not the small plastic cups that they usually serve. He was very funny and every time I went up to get a drink he had me laughing the whole time. He made it fun to be there. The food was fantastic all around and the service outstanding. The workers go as far as putting their hands over their heart and bow to say hello. Such nice people and humble. The only thing I did nt like is that there was nothing g going on at night at all. Really boring at night. Another thing if you want to eat steak and lobster get ready to pay more than you would pay in a nice restaurant in NYC.
Value - 4
Paradisus Playa del Carmen Review Value Rating
Rooms - 5
Paradisus Playa del Carmen Review Room Rating
Location - 4
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 5
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: October 2025

adelesophienicoles wrote a review November 2025
Lincoln, Lincolnshire, England
Paradisus Playa del Carmen Review Rating

Amazing- will definitely go back!

Our stay at Paradisus was nothing short of amazing. We travelled as a family of 5, 3 kids ages 11, 8 & 5.

We did decide to upgrade to family
Concierge before we arrived and it really was worth it (I was so worried it wouldn’t be). The main reasons we loved it so much was because of the use of the lunchbox where they seated and served you, the menu was great. The family concierge pool was also brilliant, plenty of sun beds, a little more chilled (still with plenty of children around!) and a great pool bar. Ana, our concierge, was also brilliant, we had surprises for the children every other day in the room and she made it so special for us, booking all of our A La Carte meals too. Any questions we had, she was there to answer them.

With the family concierge, you also get a trip free of charge to the Cenote. Being a lazy family, we rarely do anything other than chill out and spend time together but WOW! It was amazing and I’m so so glad we made the effort to go, it’s a core memory for us.

Having mentioned above what’s involved with family concierge, I do want to say that if we hadn’t had it, we never would have known what we would have missed and would have enjoyed the holiday regardless. However, now having it, it was just that slight step above for us that made our holiday extra special.

The buffet restaurant is brilliant, so much choice for everyone and the pizza was out of this world! They also seat you and serve your drinks which is a massive help when you have the kids to take around the food. They cook lots of things fresh whether it’s breakfast, lunch or tea.

The A La Cartes were nice, not amazing choice on the menus so it does depend how picky you are, we tried them all and our favourites were the Blue Agave and Teppanyaki. Massive shout out to Leo who gave us an amazing show and really made it special for us - thank you! The coffee shop and ice cream parlour were also so lovely, the way it’s all set out within the main lobby is great. Along with the fish and turtle’s that our kids loved looking at every night!

I had heard mixed reviews on the entertainment but it was great for families; circus shows, dance shows & the lion king show were all great. After the show there would be music in the north bar (sometimes a singer or sax player) that were brilliant! This usually finished just before 10, would have been great for this to continue a little longer as it seemed so early and it seemed people wanted it for a little longer.

Around 6/7pm they’d also have face painting, balloon making for the kids in the north bar which they all loved. They also had a rodeo bull one night that they all enjoyed!

We used the kids club once. It seemed good and the opening hours are great if you want to make use of it. Our children didn’t want to go again but they’re not really kids club kind of kids.

The cleanliness of the place was brilliant, always lovely and tidy. The rooms were also so clean.

The beach was great, seaweed wasn’t a massive issue when we were there. The mosquitos were BAD! Please take some decent repellent, although they do seem to go for the tiniest spot you forgot to put it on! It was always worse after a bit of rain and they were better when it hadn’t rained so I guess it depends on your weather too.

I want to finish on how amazing and friendly the staff were. We didn’t have one bad encounter, each member of staff have a lovely manner about them and were so hard working and polite. A massive shout out to Abisail at the FC pool bar who went above and beyond for us and looked after us so well. What a brilliant person you are- thank you.

I also want to say that this is our first visit to Mexico and this is a step above anywhere we’ve been before (usually Egypt/Spain/Greece/Morocco). But even if you’ve been to Mexico before, I still think you’d be really impressed with the hotel.
Value - 5
Paradisus Playa del Carmen Review Value Rating
Rooms - 5
Paradisus Playa del Carmen Review Room Rating
Location - 5
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 5
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: October 2025

Escape60266803349 wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Amazing stay

The resort is stunning, but what truly made our trip unforgettable were Jesús and Alfredo, the bartenders at the M Bar. Their kindness, attention, and incredible drinks made every evening special. They took such great care of us during our stay, we couldn’t have asked for better service!
Date of Stay: November 2025

luismH9258XU wrote a review November 2025
Paradisus Playa del Carmen Review Rating

M-BAR HOTEL PARADISUS LA PERLA

Everything at the hotel was amazing, from the attention and service to the cleanliness. Special thanks to Jesús Gorocica of M-Bar, a true bartender with incredible dedication to his work and outstanding personal attention. Thank you from Zaragoza!
Date of Stay: November 2025

soroshj2025 wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Awesome resort !

I must say this an excellent resort with fantastic service and maintenance. Went with my family and 3 kids ages 1-5 and it was perfect and we all had an amazing time.

Huge shout out to Hector for absolutely taking care of my family and I after a few minor hiccups. Aran at the buffet was amazing.

I won't lie those coaties do become a bit annoying after a while though.

Will be back next year !
Value - 5
Paradisus Playa del Carmen Review Value Rating
Rooms - 4
Paradisus Playa del Carmen Review Room Rating
Location - 4
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 5
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: November 2025

180mitcha wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Awesome holiday.

Awesome resort. Beautiful beach surrounded by mangrove forest makes a stunning location. Resort is very nice, easy to walk to various locations. Food option were delicious. No complaints there. Lots of different pool options to keep the little ones occupied. Staff were great. Overall very satisfied with experience.
Value - 4
Paradisus Playa del Carmen Review Value Rating
Rooms - 5
Paradisus Playa del Carmen Review Room Rating
Location - 5
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 3
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: November 2025

Sightseer63809831754 wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Amazing

This was the best experience of our life's! Definitely recommend The Reserve! Tiara was the best!! definitely coming back every year!! It was my the best 4 days of our life
Value - 5
Paradisus Playa del Carmen Review Value Rating
Rooms - 5
Paradisus Playa del Carmen Review Room Rating
Location - 5
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 5
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: November 2025

593wilmerd wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Great experience!!

We had suck a great time at Paradisus La Perla, Ernesto and Carlos from Hadar Restaurant made our breakfasts and lunch very specials. We thank these two gentlemen for all their kindness.
We should be back to Paradisus La Perla. Thank you!!!
Value - 5
Paradisus Playa del Carmen Review Value Rating
Rooms - 5
Paradisus Playa del Carmen Review Room Rating
Location - 5
Paradisus Playa del Carmen Review Location Rating
Cleanliness - 5
Paradisus Playa del Carmen Review Cleanliness Rating
Service - 5
Paradisus Playa del Carmen Review Service Rating
Sleep Quality - 5
Paradisus Playa del Carmen Review Sleep Quality Rating
Date of Stay: November 2025

U6183ETrosam wrote a review November 2025
Paradisus Playa del Carmen Review Rating

2nd time, Still Amazing resort. Oct25

We came back 2nd time to this place.
Paradisus food are amazing as always.
Tiara, Sebastian and Roberto from the concierge team are awesome, they gave us positive energy everyday, organized and take care all your needs. We had a wonderful time, highly recommend this resort.
Date of Stay: October 2025

N7085YJmitchm wrote a review November 2025
Paradisus Playa del Carmen Review Rating

Great service from Carlos and Ernesto

Ernesto and Carlos at Restaurant Hadar have been great throughout our week here. Excellent service from the both of them, always attentive and friendly
Date of Stay: November 2025