Majestic Elegance Costa Mujeres

alexgE1232MW wrote a review November 2025

Great time!

Went for our honeymoon and had a fantastic time. Never had a problem finding a nice spot on the beach or by the pool, lots to do if you want high energy shows or if you just want to relax. Johnathan and Jose at the tiki bar took great care in their service! Would come back just for Johnathan's drinks. All the food we had for dinner was great, Elias at teppenyanki was so entertaining and friendly, and for that matter everyone we interacted with was great. My favourite resort in Mexico so far!

Date of Stay: November 2025

tahjag2025 wrote a review November 2025

Amazing

Manasese Jesus and Donnie were amazing! It’s my birthday and they are sooo welcoming and friendly. The live band and food was great as well!

Date of Stay: November 2025

lisahN766JN wrote a review November 2025
Jacksonville, Florida

The life!

Sexy Sexy Ricardo was the best at the adult pool for entertainment! We also really enjoyed the nightly entertainment!!

Date of Stay: November 2025

Bdhughes27 wrote a review November 2025

An Unforgettable Stay! Thanks to Enrique, Our Incredible Butler!

We just got back from the most amazing vacation, and I can honestly say this resort exceeded every single expectation we had. Everything was beautiful…the food, the pools, the views, but what truly made it unforgettable was our butler, Enrique.

From the very first day, Enrique made us feel completely taken care of. He anticipated what we needed before we even thought to ask, help make our dinner reservations, kept our room stocked with our favorites, and surprised us with thoughtful little touches that made us feel so special. He went above and beyond in helping us plan our day trip to Isla Mujeres with all the info we needed! He genuinely cared that we were having the best time, and it showed in everything he did.

We’ve stayed at other all-inclusives before, but we’ve never experienced service like this. Having Enrique as our butler made the trip feel effortless and so much more personal. We left relaxed, happy, and already talking about when we can come back. If you’re thinking about booking — do it, and definitely ask for Enrique. He’s truly the best!

Date of Stay: November 2025

emilyj241 wrote a review November 2025

Exceptional staff an amazing team members!

This is our fifth stay at this resort and we continue to love it due to the staff had a few hiccups with management. I’ll start off by talking about the exceptional service Angel at the adult pool was amazing. He went above and beyond he by far made our entire trip. He is the reason I will continue to go to this resort. I could not of asked for more out of him. Tomas was our waiter at the Italian and Mexican restaurant he went above and beyond exceptional service knew every time he waited on us. Eduardo with the entertainment team was always very warm and inviting checked on us every day to make sure we were enjoying ourselves. Moses greeted us every morning at the beach with a smile and fresh towels never had to ask for anything he was always watching for us and ready to go. Alexander Our butler was incredible attentive was always quick to respond to emails truly outstanding. The only hiccup is we’ve paid for a swim out pool several times and every time we get the shade side, we requested with management the sunny side, which has several rooms and never have they been able to comply. We even told them we were planning to book for next year four rooms and request requested one to be on the sunny side and we were told no they could not guarantee that. So I’m not real happy about that. I’m not asking for discount. I’m only asking our rooms to be on the sunny side and was told no.

Date of Stay: November 2025

hflyn wrote a review November 2025
London, Ontario

Butler service - Amando is a superstar

I wanted to share a massive thank you to Amando, who made our entire trip so very special. Amando is so kind and professional and went out of his way every single day to make sure we felt spoiled and taken care of. Amando was always available, and responded to our questions within minutes. Amando would come and find out family during the day to say Hi and check in on us. I have no words but to say thank you for the care Amando provided to our family.

Date of Stay: October 2025

craigcB3498IH wrote a review November 2025

Mc jestic 2025

Mcjestic chef guadalupe has been a fantastic host and is a great chef. He has made several food accomodations due to a food allergy. We made several stops here during out visit and we were not dissapointed.

Date of Stay: November 2025

JuliaS11011 wrote a review November 2025
Kitchener, Region of Waterloo, Ontario

Best time at Majestic Elegance

It was our third time visiting Costa Mujeres in last two years and definitely the best experience. We have been many times in Mexico exploring different locations however Costa Mujeres is our favourite beach destination. Although all the resorts we've stayed at were great, Majestic Elegance is our favourite. Its a beautiful place, very well kept, clean, nice spacious rooms, pools, restaurants, Spa ...etc.
Food was very good at every restaurant. We had a chance to eat at a different one every night on our 7 nights, 8 days stay - Steakhouse being our favourite, followed by Mar House - serving delicious lobster dinner.
My compliments & thanks go to all the staff that made our stay very enjoyable. I definitely recommend this place. Hope to come back soon.

Date of Stay: October 2025

Z7368BNalexp wrote a review November 2025

Hot dog love

Boring resort! Absolutely nothing to do, Resort goes to sleep at 9pm. Guadalupe at Mc Jestic is the main guy there and is very cool.

Date of Stay: November 2025

angelinaaY6258YN wrote a review November 2025

Mc jestic

The only nice person in this resort was Guadalupe. Everyone else was so rude as if we owe them something. The food here is ridiculous. They like served frozen food. There’s absolutely no parties, everything ends at 10pm. After that it’s dead quiet. Very very very overpriced. Their souvenirs are like $30 but when you go to a store outside of the resort it’s $2… they rip you off like no tomorrow. Every restaurant you go into everyone is so rude there’s only a handful of people that were kind. The only person who treated us like family and was willing to take care of us was Guadalupe at mc jestic. And the food here is good. It actually tastes like food at mc jestic not frozen cardboard

Date of Stay: November 2025

907lilahe wrote a review November 2025

Wedding trip

Ricardo, xiomara, and David are amazing!! They made the couple massage experience amazing. They are also so funny and sweet. Definitely hope you all get to experience their happiness :)

Date of Stay: November 2025

F3261SWshanem wrote a review November 2025

So much energy

Ricardo was a great spirit and a pleasure to have run the entertainment at the pool, it was a great time and we would love to see him again.

Date of Stay: November 2025

mrstorres1985 wrote a review November 2025

Anniversary trup

We love coming to Majestic Elegance, this is our 3rd time here. Danila & Silvia made pool time fun with Zumba and volleyball. Our butler Laura has been so accommodating. We will definitely be back.

Date of Stay: November 2025

angelalI1311DN wrote a review November 2025

20th anniversary

Daniela and Silvia were very fun in the infinity pool! Very lively!!
Melissa as butler very good.
Luis was very attentive and Alfredo made great drinks

Date of Stay: November 2025

beckyd248 wrote a review November 2025

So much fun with a group of our friends!!

Daniela, Farid, Dominik, Jesus and Manases are amazing, very talented people, great characters and very entertaining characters, we love them

Date of Stay: November 2025

892bhaveshm wrote a review November 2025

Quesadillas amigo lupe

Chef Guadalupe and Freddy making everyone happy! Food is perfecto! Like quesadillas tacos nachos burritos chicken fingers thanks u amigos

Date of Stay: November 2025

g_nerf2020 wrote a review November 2025

Overbooked, be aware of their strategies

This hotel has a clever strategy to sell rooms they don’t have: There are nice Swim Up suites und there are not so nice Rooftop Suites. The Swimups have a huge shady porch, two separate rooms, a large outdoor jacuzzi and of course direct access to the pool. The rooftops have a terrace with almost no shade, no juccuzi, only one room and a small plunge pool. Here comes the trick: They offer the rooftops for a slightly higher price and at arrival you are “upgraded”. As you are not aware of differences you accept the upgrade and when you realize the downgrade it is too late. We were not the only ones treated like this. My friends who arrived one day later were “upgraded” as well and we met a party of 6, e.g. 3 rooms, who had the same issue. I asked one of the “managers” to explain this to me and she lied, telling me of mechanical issues in the rooms. Finally after two wasted days we could move into our booked and prepaid room. But even the move had some major issues as it was canceled by the hotel because they stated, we hadn’t packed in time. 15 min. After we received the message that the room was ready! But we were prepared and had packed. Even as sent a picture to my butler showing the packed suitcase nothing happed. Only after a long discussion a the front desk they solved the problem. It looks obvious that the didn’t want to give us the room as they need them for other guests. We received a 25min. Massage for compensation which was a nice gesture… needless to mention that they tried to charge us at checkout for the complimentary massage.

The hotel itself need urgent repairs and renovation. Housekeeping comes by chance sometimes late in the afternoon, the nightly turndown service didn’t show up half the time.

The beach is nice, shallow water and a decent beach bar. Unfortunately it is impossible to get a sun lounger or a daybed. These are all taken by 9:00am. Some guests reserve a daybed and sun loungers at the same time! The hotel policy is to remove personal items after 40 min. with no use. But this not enforced. We had no chance for a sun lounger in 9 days.

The best here is the staff. They are very friendly and polite. Jonny from the pool bar and Ivan from the front desk did a fantastic job, same applies for our Butlers Tete and Leonardo. They do a real good job managing the shortage. But a fish rottens from the head and the management (which was not willing to talk to us) should be thankful every day for these kind of staff.

Food and drinks are good for an All-Inclusive. Especially the seafood restaurant and the French restaurant are highly recommended.

Unnecessary to say, that on departure a late check out was not possible, no matter how much time we wasted due to overbooking policy.

Now I am curios what the standard AI Generated answer to this review will be?

Date of Stay: November 2025

10travel wrote a review November 2025
Calgary, Alberta

Birthday celebration!

My siblings and I took our mum for her 85th birthday. We booked 2 rooms in the family section with outdoor jacuzzi and were upgraded to a sky rooftop room for both rooms at reception. These rooms were huge, had a king size bed, sofa bed and could fit a murphy bed but didn’t require as we were 2 adults sharing the room. There were about 12 steps to go to the rooftop and had a jacuzzi for 2 persons, a double bed, 2 chairs and coffee table and had a side view of the ocean. This was a beautiful room we have ever stayed. We had turndown service from housekeeping every night.
Elizabeth from Concierge brought a wheelchair for our mum as soon as we entered the reception area. She was always smiling whenever we saw her and always asked if we needed anything. A birthday banner was placed on our mum’s room a day later.
Service was excellent from housekeeping, restaurants, bars, etc.
We had breakfast every day at the buffet restaurant with lots of options. We had lunch at the beach restaurant(Mars) as the food was very good and fresh. Whole fried fish and caramel ice cream was my favourite.
We tried all the restaurants for dinner and our favourite was the steakhouse and the seafood restaurants. This is the first resort where the steak was very soft, lot of different varieties for fish and desserts.
We went to a couple of shows at night and piano bar but just found it okay.
The beach was beautiful with soft white sand and we did our morning walk for miles. We passed by Planet Hollywood, Secrets and Riu Palace resorts and the beach area at Majestic Elegance is 100 times better!
Thank you Elizabeth and Jose from the beachfront bar for your great service!!
I would give this resort a 10 stars and would return in a heartbeat!
The only suggestion I would make, is all resorts have Japanese, French, Mexican restaurants, to add an East Indian night or restaurant to give another tasty food option.

Date of Stay: October 2025

reneeh223 wrote a review November 2025
Medicine Hat, Alberta

sinful beach- great drinks!

Tiki Bar- bartender Victor- makes amazing drinks, cheerful, friendly and chatty! José was fun, helpful and great conversationalist! If you are lucky ever lucky enough to see one of the most sinful beaches in the caribbean - say hello to my Amigos, and have a pina colada for this Canadian!

Date of Stay: November 2025