Impression Isla Mujeres by Secrets

Coastal47581720476 wrote a review October 2025
Tennessee

Unforgettable island getaway!

Impression Isla Mujeres was an amazing experience! The atmosphere was so relaxing and the food at every rest and poolside was the very best I’ve ever experienced at an all inclusive resort. The rooms were perfect: mattress was comfortable, amenities were spot on! The servers, guest relations, and hospitality impeccable. Special thanks to: Amairani Lozano and Zelma in Guest Experience, and to the best butlers: Erick Zavala and Edgar Rdz.

Date of Stay: October 2025

529cz wrote a review October 2025

It was just ok...

Keywords: Mosquitos were all over the room. Can't sleep during the first night. Slow responsiveness for services -- Laundry, room switching, bike rental. 40 min paddle board or kayak rent period -- barely made it to the fish spot. We tipped really well. But waiters are too eager for tips in a very pushy way. But I figure it's the case anywhere in Cancun. Just don't like it.

Date of Stay: October 2025

PattieCooney wrote a review October 2025
Villanova, Pennsylvania

Perfect Luxury Hotel

Impressions Isla Mujeres is absolutely stunning! Gorgeous views, impeccable service, and a truly relaxing atmosphere - perfect for a quick getaway or an extended stay. Can't wait to go back!

Date of Stay: October 2025

Robert_R57117 wrote a review October 2025
Fort Worth, Texas

Best of the Best - Amazing Views and Service!

I don't give 5-Star reviews unless truly deserved. Impression Isla Mujeres by Secrets is an absolute top-notch resort. A bit expensive - Yes. Worth it? Yes! We have been to many Secrets resorts and go on a routine basis. I can say our recent experience was the best of all, even better than our original stay here two years ago. All Impression team members here go out of their way to be friendly, helpful and make you feel as though you are family.

In addition, they have stepped up their alcohol quality. Two years ago, you had to ask for a manager to get Don Julio 70 tequila - this resort heard us! Now it is at All Bars and Restaurants for all guests, along with other top-grade choices! No hassle at all, it is right there for everyone.

The view is simply stunning, cannot get better - anywhere! Can snorkel right off the dock / beach - no excursion needed!

Entertainment has stepped up, the 80's night was amazing up top! Fire show was also fantastic.

Food quality is a hit at all restaurants! My wife likes a whole fried fish which can be hard to find or expensive in Mexico - no problem here! She had it at the swim up bar. My personal favorite dish was the Eggplant Lasagna at Unik - simply amazing. Many other choices that are simply excellent. The hibachi experience is also vastly better than two years ago. There are a few dishes I wish they would bring back, but there is always something great at each restaurant.

Room for improvement would be at the gym. Though the equipment they do have is new and nice, real weightlifters will see they are lacking for biceps and chest. Really need another half dumbbell rack with heavier weights. Too light for heavy curls or chest press. Then the bench press is on a fixed machine with cables, not a free bench press. You cannot remove the bar for heavy curls. Bench press isn't the same on a machine. Also need a dip bar for lower chest. But the treadmills, stepper, bikes and back equipment are all top notch.

Date of Stay: October 2025

MegMcDonald06 wrote a review October 2025
Greensboro, North Carolina

A truly special place that stands out among all-inclusives

We spent an incredible week at Secrets Isla Mujeres – the crown jewel of the Caribbean! When I asked my travel agent about this resort, she replied that it was a bucket list trip. Her observations could not have been more accurate, and I would describe my week spent here as one of the best of my life. I have been to many all-inclusives, but this one is now at the top of the list.
Let’s start with check-in – everything is done at the marina when you arrive from the airport, so after the catamaran picks you up and takes you to the resort, the only thing left is for your butler to hand you the keys to your room! I loved the smooth check-in process, as it allowed us to immediately begin enjoying the resort.
The resort is immaculately maintained, both in the public areas and in rooms. Housekeeping consistently came twice a day, and our daily service was always great – restocking towels, toiletries, and keeping the room clean. The pools were also always very clean and sparkling, and we loved the option of having multiple pools to go to.
If you don’t want to go to the pool and are going for the beach vibe (without all the sand!) we loved the dock area with the umbrellas. Antonio always greeted us with a smile and brought cushions and towels for our chairs, adjusting the umbrella throughout the day as the sun moved. Angeles always had a smile on her face as she brought both food and drinks.
Restaurants were one of the highlights of the trip as well. We loved being served by Jacob each morning at UNIK. By the third day, he knew our drink preferences and didn’t even have the stop by to ask what we wanted – he just brought it to us! The real gem of the resort is Spezia, both for lunch and dinner. We ate at this restaurant 5 times during our stay (twice for lunch, three times for dinner) and the lamb chops and truffle mac and cheese were my favorite meal. And let me tell you about George and Carlos! Those two were absolutely amazing servers, constantly making sure our wine glasses were always full and going above and beyond. I loved all of our breakfasts, lunches, and dinners. My only complaint was the sea bass I ordered for dinner at UNIK – it was very overcooked and not good.
The staff at each bar also provided wonderful service – Miguel, who we had the pleasure of running into at both UNIK the bar and the Sharks pool bar, always had a smile on his face and was ready to serve us! Irving at Sharks also made sure our glasses were never empty.
And last – but certainly not least – David and Angel, our incredible butler team, could not have done more to make our stay memorable and enjoyable. Anything we needed, they made sure it was taken care of.
Which brings me to my final thoughts – there is only one resort I have ever considered returning to, until I came to Secrets Isla Mujeres. Now there are two, and when we come back we will make sure David and Angel are our butlers. Thank you for a magical and incredible week to celebrate my 12th wedding anniversary. You all made it so special and I will carry this with me in my heart forever!

Date of Stay: October 2025

Resort11633346296 wrote a review October 2025

I highly recommend this place one.of the most beautiful place on earth

Bar isola

Edwin

⭐️⭐️⭐️⭐️⭐️ Absolutely Exceptional Cocktails & Service!

I’ve had cocktails all over the world, but the drinks here were on a completely different level. The bartender is a true artist — you can tell they’re passionate about every pour, every garnish, and every flavor balance.

Each cocktail was crafted with precision and creativity —from the first sip to the last drop, you could taste the care and skill that went into it. The presentation was stunning, the ingredients fresh, and the atmosphere made the experience even better.

On top of that, the service was warm, friendly, and professional. The bartender took the time to recommend drinks based on our tastes and even created something unique for us and it was incredible!

If you’re looking for world-class cocktails and a memorable experience, this is the spot. Easily one of the best mixologists I’ve ever met and someone who truly elevates the craft. Highly recommend

Date of Stay: October 2025

B9943TLcindyr wrote a review October 2025

Amazing vacation

Wonderful, relaxing experience. The staff could not have been nicer. We had an issue with our suite, and they made it right. The food was very good with lots to choose from. Our Butlers, Edgar and Erick went above and beyond expected.

Date of Stay: October 2025

oliviawH1006CJ wrote a review October 2025

Lovely stay and excellent staff

We had such a wonderful time here on our honeymoon! Perfect trelaxing retreat after the stress of wedding planning. The food was excellent, views and weather incredible and drinks were free flowing! It’s definitely a calm and relaxing vibe here. But what really made our trip was the excellent service. We want to shoutout a few folks that made our stay great — Eduardo in Cacao, Alex in Unik, Frankie on the bike tour, Victor in the hotel bar, Erik Vera from La Vista’s breakfast and our lovely butlers Vianey and Wedinzon. But really, everyone we interacted with was wonderful.

Date of Stay: October 2025

Road597253 wrote a review October 2025

A Slice of Paradise- Impression Isla Mujeres Sets the Bar

If you're even thinking about going—do it. This resort sets a new standard, and future vacations may struggle to compare, and I’ll admit, I can be boujee and have high expectations, especially with the associated cost.
We’ve stayed at several Excellence properties and other all-inclusives, but Impression Isla Mujeres tops them all. The hospitality, food, drinks, activities, and intimate layout were everything we wanted.

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Transport:
Land Saavy got us from the airport to the marina quickly and safely. We caught the 2:00 catamaran just in time—champagne in hand, VIP vibes from the start. Check-in was seamless, and our butler met us immediately upon arrival. After a short tour, and room keys in hand, we were off to immediately start enjoying the resort.

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Food:
Every meal was impressive. Spezia was our favorite—spicy fish stew, beef carpaccio, and fresh pasta were standouts. La Vista’s ribeye tacos (ask for hot sauce, but be careful!) and Daniel’s attentive service were memorable. Wildfire’s bone marrow appetizer and chocolate soufflé dessert were better than the steak in my opinion. Unik was also excellent. Daily lunch by the pool featured fresh fish or shrimp tacos and guac. Breakfast felt elevated, even in its simplicity. We’re gluten-free and had zero issues—staff were accommodating and menus seafood-forward.

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Drinks:
Beautifully garnished and thoughtfully crafted. Bartenders Juan, Emilio, Miguel, Jabar, Victor, and Edwin kept the energy up—especially with mini beer shots! The bartenders were also really good at giving recommendations and giving you surprises based on what you have been drinking if you are undecided or need to change it up. Favorites: strawberry mezcalitas and frozen mojitos.

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Activities:
The e-bike tour with April was a highlight—easy to ride and culturally enriching. Renting a golf cart gave us a glimpse of local life. Daily activities were varied and short (under 2 hours), so you never felt like you were missing out. We didn’t stay up for nightlife, but others raved about it. Rooftop bar had sports games on and a lively crowd.

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Size & Location:
The resort’s small scale is a major win—no crowds, no fighting for pool chairs, and no need for dinner reservations most nights. We visited during off-season, so winter may differ. Its location spared us from sargassum, mosquitos, and even rain that hit nearby Cancún.

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Tipping:
We saw a recent review mentioning pushy staff regarding tips, but that was absolutely not our experience. Every staff member we tipped seemed genuinely grateful—and often surprised. There was never any pressure, and the service was consistently excellent regardless.

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Staff Shoutouts:
Butlers Erick and Edgar were incredibly attentive. Jorge at Spezia made my husband’s birthday dinner special. Housekeeping was flawless.
In addition to the bartenders mentioned above.

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Final Thoughts:
We’ll definitely be back. If budget is a concern, consider a split stay—this resort is worth the splurge, but 4 days may be just as impactful as 7. The views—especially the crystal blue water and sunsets—are truly unmatched.

Date of Stay: October 2025

bethdX8386BN wrote a review October 2025

It was one of the most amazing resorts we have ever stayed at

It was a perfect vacation. The resort is stunning and beautiful. The room was amazing and they were always on top of making sure everything was taken care of. The fridge was always stocked. The room was always clean, all toiletries were supplied and stocked. The food at all the restaurants was delicious. If you wanted something made that wasn't on the menu as long as they had the ingredients they were always happy to accommodate you. The staff goes above and beyond and everyone remembers you names and greets you all the time. Bartenders and al the wait staff were wonderful. Our butler's were the best anyone could ask for. David and Angel were our butler's and went above and beyond every second including decorating our room for my birthday. If there is one trip to make, visit this resort. It was a true heaven on earth. 10/10

Date of Stay: October 2025

aprilj44 wrote a review October 2025

Best Birthday trip ever!

We recently went to Impression Isla Mujeres by Secrets on a surprise 50th Birthday trip. There were 7 couples total. The resort went above and beyond all of our expectations. The room and facilities were all immaculate. The staff anticipated everything we may have wanted. We had a private dinner on the terrace at sunset and it was all amazing, the food, the drinks, the views. I really couldn't have asked for a better experience. Our private butlers were Erick and Edgar and they were outstanding in service, taking care of our every need.

Date of Stay: October 2025

Trek11156007110 wrote a review October 2025
Durango, Colorado

Absolutely Incredible Stay — Rejuvenating, Luxurious, and Fun!

From the moment we stepped off the airplane until the moment we boarded our return flight, the service at Impressions by Secrets was exceptional. Every detail was handled with care, making our entire experience feel effortless and deeply rejuvenating.

The food was outstanding—fresh, flavorful, and beautifully presented. Our room was stunning, with breathtaking views that made every sunrise feel magical. Julio and Yanira at the spa were phenomenal—professional, kind, and truly gifted. My treatments with them were some of the most relaxing I’ve ever had.

The catamaran excursion was a highlight of the trip! The crew was fun, knowledgeable, and made the day unforgettable as we explored the island, visited beaches, and snorkeled in crystal-clear water.

Whether I wanted to unwind by the pool, join a wellness activity, or do something adventurous like biking, kayaking, or even trying the adults-only water slide—there was always something perfect to do.

Impressions by Secrets exceeded every expectation. I left feeling refreshed, connected, and already planning my next visit!

Date of Stay: October 2025

652tareqb wrote a review October 2025

Amazing place

Antonio, anlex, carlos and wedinzon, vianey and everyone one on this property is amazing from welcoming to service to being available and paying attention to detail. We will def come again very soon

Date of Stay: October 2025

N1670VBloril wrote a review October 2025

Impression by Secrets, Isla Mujeres. This resort is absolutely beautiful! It is very picturesque! Beautiful sky, water.

The water and sky is amazing! The pools are fantastic. The service is spectacular and very kind and friendly. The restaurants and bars are beautiful! The food is beautifully presented and tasty. the entertainment team is well organized and there is a lot to do or plenty of beautiful places to relax and do nothing.

Date of Stay: October 2025

7pamelaf wrote a review October 2025

A definite must see location.

One of the best resorts I’ve ever traveled to. Entertainment led by Frankie and April was great. Our butler Zelma took care of everything.

Date of Stay: October 2025

LoveTravel770429 wrote a review November 2025

Unforgettable week in paradise

Just completed a week at Impression Isla Mujeres by Secrets. The e-team is fantastic! Abraham is very kind and welcoming. Also enjoyed sessions (like skin care lab, day of the dead traditions, smudge stick making, bike tour, dreamcatcher making, body board balancing) with Franky, Adrian, and April.

Transportation involves flying into CUN airport and then land transfer to the Marina (about 40min), and then a 45min catamaran ride to the resort. There is a check in area at the dock that really sets the tone well for the rest of the week. The resort is very luxurious - you have 2 butlers a day (Amairani and Zelma were excellent), food is top notch (mostly a la carte, buffet is Sun only), service is phenomenal (ie: on occasion, staff would clean my sunglasses at the pool or would press the elevator button if they see you approaching). The room is beautiful. I normally do the upgrade at Secrets/Dreams/Breathless, but I was very satisfied with the basic room here. They provide you with a tote, his and hers hats, sunscreen SPF 30, bug spray, rosewater toner.

The food is great. I tried dinners at all but Sake and Uniq as I didn’t not plan optimally during my 7 night stay (they are closed on certain nights). I went to Sake for the teppenyaki - Chef Tony was hilarious! Top pics include sea bass, seafood soup, green risotto at Spezia, ribeye, octopus, and chocolate souffle at Wildfire. For lunches, I tried Spezia, Uniq (best views), Mercado (ordered from a beach chair in the main level pool and ate while in the pool - highly recommend), La Vista, and the buffet on the last day. I got to eat the a la carte breakfast at Uniq twice. The coffeeshop Cacao is delightful - they have impressive smoothie and coffee menus. I would dash in and get drinkable breakfast items from here when teaching back to back classes. There is an afternoon tea 4-6pm at Isola lobby bar. There are charming pots and cups and an array of finger sandwiches and sweets. My fave bar was the Uniq rooftop bar - top pics are the Green Moon (add Condessa gin), mango mezcalita, and kiwi caipirinha. Johan taught a couple great mixology classes at Uniq.

Did 2 add-on experiences. The golf cart rental is $100 for 4hr, and we went to the zipline park just 2 min south of the resort, Punta Sur, downtown, Punta Norte. Our butler sent some recs when we left, and we went to Tacos de Humo which was incredible. We got the guac, tacos loco, and lasagna. The 2nd one was with AquaWorld - 3hr snorkel from 10a-1p on Sunday at MUSA (underwater art museum) and the reef. Highly recommend! I wanted to scuba but the trips all left at 10a, so it wasn’t possible with the teaching schedule. Other guests talked about add-ons like the sunset catamaran, private dinner on their balcony, that also sounded nice.
The spa is wonderful here. I did a 50min deep tissue massage with Alicia, who was wonderful. It was very relaxing and much-needed after all the classes. The hydrotherapy is lovely as well.

In addition to the e-team activities mentioned above, I also enjoyed the cooking classes (ceviche, stuffed pepper), mixology classes, spirit tastings, body board balancing class, snorkel tour, paddle tour. There were festivities for Halloween (special dinner and show) and Day of the Dead (altar set up, making an offering activity, etc). All activities were executed extremely well. They are very hospitable and will often make sure you have a drink pertaining to the activity (ie: orange and cinnamon for the offering) or dessert after cooking class.

The beach is relatively small, but there is plenty of seating/lounging space as they have a deck built, and day beds on the deck.

Overall, this was an incredible experience! Highly recommend!

Date of Stay: October 2025