Hyatt Ziva Rose Hall

Montego Bay, Jamaica Hyatt Ziva Rose Hall Rating 6746 Reviews

price from $ 0 /night

About Hyatt Ziva Rose Hall

Hyatt Ziva Rose Hall is situated in a privileged pristine white sand beach and offers spectacular views of the Caribbean Sea. Hyatt Ziva Rose Hall offers an entirely reinvented experience following a multi-million dollar renovation. Hyatt Ziva Rose Hall is just 15 minutes from Sangster International Airport and 5 minutes from three world-class golf courses. Tucked between the rising peaks of Jamaica's famous mountains and the rippling waters that lap its pristine shores, Hyatt Ziva Rose Hall is a paradise of rest, relaxation and recreation. Here, guests of all ages are free to enjoy the best the island has to offer in all-inclusive splendor. From gourmet cuisine and accommodations to thrilling sports on land and sea, its an experience every member of the family will love unconditionally. From attentive Beach Butlers and Rum Sommeliers adept in all things agave toc complimentary spa access and a 24-hour room service menu that includes daily specials fresh from our restaurant kitchens, all that we do strives to rise above the rest. And at every turn, guests receive warm, genuine, exemplary service that comes not out of obligation, but straight from the heart.

All Inclusive
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Nov 29, 2025 - Dec 2, 2025 3 nights
  • King

    Luxurious 480 square-foot suites with fully furnished terraces and magnificent views of swimming pool areas or gardens and partial views of the Caribbean Sea. Luxurious king size bed, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers,.

    Unavailable
    No rates available for room.
  • Double

    Luxurious 480 square-foot suites with fully furnished terraces and magnificent views of swimming pool areas or gardens and partial views of the Caribbean Sea. Luxurious Two double beds, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • Resort View King

    Savor the rich, island-plantation feel of your spacious 493-square-foot room featuring a king-sized bed while enjoying the convenience of all inclusive luxury. Bright and colorful fixtures throughout the space impart a classic and vibrant resort experience.

    Unavailable
    No rates available for room.
  • Resort View Double

    Savor the rich, island-plantation feel of your spacious 493-square-foot room featuring a king-sized bed while enjoying the convenience of all inclusive luxury. Bright and colorful fixtures throughout the space impart a classic and vibrant resort experience.

    Unavailable
    No rates available for room.
  • Ocean View King

    Luxurious 480 square-foot suites with fully furnished terraces and incredible views of the Caribbean Sea.. Luxurious king size bed, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers,.

    Unavailable
    No rates available for room.
  • Ocean View Double

    Luxurious 480 square-foot suites with fully furnished terraces and incredible views of the Caribbean Sea.. Luxurious two double beds, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • Club King

    Exclusive and luxurious 480 square-foot suites with fully furnished terraces and magnificent views of the pool or garden from a private floor. Includes Standard and Premium Amenities. Luxurious king size bed, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • Club Double

    Exclusive and luxurious 480 square-foot suites with fully furnished terraces and magnificent views of the pool or garden from a private floor. Includes Standard and Premium Amenities. Luxurious king size bed, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • Ocean Front King- S2vk

    Luxurious 480 square-foot suites with fully furnished terraces and incredible views of the Caribbean Sea. Luxurious king size bed, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • Ocean Front Double

    Luxurious 480 square-foot suites with fully furnished terraces and incredible views of the Caribbean Sea. Luxurious two double beds, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers, Telephone with voice mail, Iron and ironing board, Hair dryer, Coffeemaker, Individually controlled air conditioning and ceiling fan, Furnished terraces, Refreshment center stocked daily with water, beer and soft drinks, LCD satellite TV, Alarm clock with MP3 player dock, DVD / CD player, Electronic, laptop-size safety deposit box.

    Unavailable
    No rates available for room.
  • Swim Up King

    Luxurious 480 square-foot swim-up suites with direct access to the pool and splendid views of the garden. Includes Standard and Premium Amenities.Luxurious king size bed, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • Deluxe Resort View King

    Savor the rich, island-plantation feel of your spacious 493-square-foot room featuring a king-sized bed while enjoying the convenience of all inclusive luxury. Bright and colorful fixtures throughout the space impart a classic and vibrant resort experience.

    Unavailable
    No rates available for room.
  • Swim Up Double

    Luxurious 480 square-foot swim-up suites with direct access to the pool and splendid views of the garden. Includes Standard and Premium Amenities.Luxurious king size bed, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • Ocean View Junior Suite King

    Spacious 656 square-foot suites with breathtaking views of the Caribbean Sea. Includes Standard and Premium Amenities..Luxurious king size bed, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • Ocean View Junior Suite Double

    Spacious 656 square-foot suites with breathtaking views of the Caribbean Sea. Includes Standard and Premium Amenities..Luxurious two double beds, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers, Telephone with voice mail, Iron and ironing board, Hair dryer, Coffeemaker, Individually controlled air conditioning and ceiling fan, Furnished terraces, Refreshment center stocked daily with water, beer and soft drinks, LCD satellite TV, Alarm clock with MP3 player dock, DVD / CD player, Electronic, laptop-size safety deposit box.

    Unavailable
    No rates available for room.
  • Ocean Front Junior Suite King

    This luxuriously elegant 656-square-foot suite offers magnificent views of the Caribbean Sea and everything you need for a complete all inclusive vacation, including a king-sized bed, sofa and refreshment center. Enjoy standard and premium amenities amid stylish modern décor that draws from the soothing seascapes featured outside the fully-furnished terrace overlooking the coastline.

    Unavailable
    No rates available for room.
  • One Bedroom Ocean View Suite

    With a separate living room, bedroom, king bed, and sofa bed, these 1,012 sq ft suites offer ample space, gorgeous ocean views This suite features one king bed, separate living and sleeping areas, a rainfall shower and separate tub, as well as a furnished terrace with ocean views.

    Unavailable
    No rates available for room.
  • Ocean Front Junior Suite Double

    Spacious 1,030 square-foot suites with breathtaking views of the Caribbean Sea. Includes Standard and Premium Amenities with personalized Butler service..Luxurious king size bed or two double beds, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers, Telephone with voice mail, Iron and ironing board, Hair dryer, Coffeemaker, Individually controlled air conditioning and ceiling fan, Furnished terraces, Refreshment center stocked daily with water, beer and soft drinks, LCD satellite TV, Alarm clock with MP3 player dock, DVD / CD player, Electronic, laptop-size safety deposit box.

    Unavailable
    No rates available for room.
  • One Bedroom Ocean View Butler Suite

    Spacious 1,000 square-foot suites with breathtaking views of the Caribbean Sea. Includes Standard and Premium Amenities with personalized Butler service..Luxurious king size bed or two double beds, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • One Bedroom Ocean View Swim Up Butler Suite

    Spacious 1,000 squarefoot suites with direct access to the pool and views of the Caribbean Sea. Includes Standard and Premium Amenities with personalized Butler service.Luxurious king size bed or two double beds, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • One Bedroom Ocean Front Butler Suite

    Spacious 1,000 square-foot suites with breathtaking ocean front views of the Caribbean Sea. Includes Standard and Premium Amenities with personalized Butler service. Luxurious king size bed or two double beds, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers.

    Unavailable
    No rates available for room.
  • Presidential Suite

    Luxurious king size or two double beds, Rainfall showers and whirlpool tub, Designer toiletries, bathrobes and slippers. 2,500 square-foot penthouse suite with dramatic sea view. Includes Standard and Premium Amenities, plus: Private, spacious and furnished terrace, Spacious bedroom with king bed and sitting area, Bathroom with whirlpool tub for two, Walk-in closets, additional half bath and dressing room, Desk, living room, dining room, Connecting option with One-Bedroom Club Ocean Front Butler Suite, Personalized Butler service.

    Unavailable
    No rates available for room.
  • Ocean View Butler Junior Suite

    This luxuriously elegant 656-square-foot suite offers magnificent views of the Caribbean Sea and everything you need for a complete all inclusive vacation, including a king-sized bed, sofa and refreshment center. Enjoy standard and premium amenities amid stylish modern décor that draws from the soothing seascapes featured outside the fully-furnished terrace overlooking the coastline.

    Unavailable
    No rates available for room.
  • Deluxe Resort View Double

    Savor the rich, island-plantation feel of your spacious 493-square-foot room featuring a king-sized bed while enjoying the convenience of all inclusive luxury. Bright and colorful fixtures throughout the space impart a classic and vibrant resort experience.

    Unavailable
    No rates available for room.

Hyatt Ziva Rose Hall Amenities

  • Entertainment
  • Volleyball
  • Beach
  • Fitness Classes
  • Fitness Center
  • Spa
  • Meeting Facillities
  • Swimming pool(s)
  • Non-motorized water sports

Weddings At Hyatt Ziva Rose Hall

     Playa Resorts are perfect for live's most special moments. These Resorts feature the world’s most celebrated beaches, the breathtaking destinations of Playa Hotels & Resorts are the perfect setting for the wedding of your dreams, as well as honeymoons, anniversaries and other special occasions. Enjoy all-inclusive luxury as you declare your love in a romantic oceanfront gazebo, on a pristine beach or at a rooftop terrace overlooking the sea. We offer a variety of free celebration packages and the option to customize every detail of your event.


Restaurants

Bitez Deli & Coffee Shop

  • Coffee Shop
  • A la Carte

BiteZ is a casual deli counter and café serving sandwiches, salads, and Jamaican coffee located in the Hyatt Ziva Rose Hall Village. Deli sandwiches are made with freshly baked breads, crisp veggies, and gourmet meats and cheeses, and the deli also offers fruits, pastries, ice creams, freshly baked cookies, and homemade desserts from the grab-and-go counter. BiteZ also serves Jamaican coffee, tea, freshly squeezed juices, soft drinks, and non-alcoholic beverages. Going on a family picnic or daytrip? Pick up healthy food to go and head out on your adventure. Daily, 10 a.m. to 10 p.m.

Union Jack'z Pub

  • A la Carte

Union Jack’Z serves tavern food and a variety of international beers and global spirits in a fun sports pub environment. Watch the game on one of the big-screen TVs while you dig into a basket of chicken wings available in six unique flavors, or order a prime beef burger. Enjoy English pub specialties like fish and chips, bangers and mash, and meat pies, while you sip a pint. After hours, Union Jack’Z is your entertainment hotspot with live DJs spinning a dance party until 2 a.m. Dinner: Daily, 6 p.m. to 11 p.m. Dance: Daily, 11 p.m. to 2 a.m.

Barefoot Jerkz

  • A la Carte
  • Snack Bar

Located on the Hyatt Ziva beach shore, Barefoot JerkZ is a traditional jerk shack serving some of the best jerk chicken in Jamaica. Hungry beachgoers can grab a plate of Jerk Chicken Wings with rice and peas and enjoy a picnic, or enjoy the restaurant’s swinging chairs and grass cabanas. Barefoot JerkZ also offers ice bucket beverage service. 11 a.m. to 6 p.m.

Brazil Steakhouse

  • Steak
  • A la Carte

At BraZil, sizzling skewers of grilled meats are carved table side from “spetto corridor” swords by gauchos in the Brazilian tradition. Meats include linguine sausages, beef, and local meat and seafood selections. A buffet of bread, salad, cheese, and cold cuts accompanies your meal, and a variety of traditional Brazilian desserts. Dinner: 6 p.m. to 10 p.m.

Fuzion Asian Restaurant

  • A la Carte
  • Asian

At FuZion, talented chefs prepare modern Asian cuisine Yakitori-style before your eyes, using woks over a charcoal grill. Specialties include Vietnamese summer rolls, beef pad Thai, and sweet and sour duck. Choose from a variety of Asian beers, Sake wines, and Sake-based cocktails to complement your meal. Dinner: 6 p.m. to 10 p.m. Dress Code- Casual elegant attire requested

Calypzo Restaurant

  • A la Carte

CalypZo is a beachfront Caribbean grill house serving up fresh seafood. During the day, the Blue Grill at CalypZo offers á la carte breakfast items and light lunch fare, including salad, flatbreads, hot dogs, and sausages. In the evening, dinner includes local specialties like curry seafood, marinated shrimp salad, and coffee-marinated steak, while the Blue Ice Bar serves sparkling wine and premium vodka cocktails around an azure ice carving. Breakfast: 7 a.m. to 11 a.m. Lunch: 12 p.m. to 5 p.m. Dinner: 6:30 p.m. to 10 p.m.

Diroza Italian Restaurant

  • A la Carte
  • Italian

DiRoZa serves traditional Italian cuisine, including homemade pasta and authentic wood-fired pizza, made from the finest and freshest ingredients. Start with a selection of antipasti, cheeses, and cured meats while you peruse the extensive wine list.Dinner: 6 p.m. to 10 p.m. Dress Code- Casual elegant attire is requested

Choicez Buffet

  • Buffet

ChoiceZ offers a smorgasbord of international flavors in hot and cold buffets with live cooking stations and themed buffet dinners changing nightly. For breakfast, stop by the juice bar or order up a custom omelet at the egg station. At lunch, assemble a salad from the extensive salad bar, then help yourself to fresh breads and pastries. For dinner, enjoy themed dining presentations ranging from Southwest BBQ and Bollywood to Jamaican Jamboree and Venetian Carnival. Breakfast: 7 a.m. to 11 a.m. Lunch: 12:30 p.m. to 3 p.m. Dinner: 6 p.m. to 10 p.m.

Bars

Stirz Piano Bar

  • Bar

StirZ serves signature cocktails and drinks with a side of relaxing piano music in the lobby of Hyatt Ziva Rose Hall. This welcoming gathering spot serves a wide variety of beer, wine, non-alcoholic beverages, and tropical drinks made with fresh-squeezed juices, including their signature frozen Bob Marley drink served in bright layers of green, yellow, and red. Daily, 10 a.m. to 12 a.m.

Grindz Coffee Bar

  • Bar

GrindZ serves fresh brewed Jamaican coffee 24 hours a day in a cozy coffeehouse near the lobby at Hyatt Ziva Rose Hall. The coffee bar also serves delicious pastries and snacks, including sandwiches, salads, fruit, cookies, and a selection of homemade desserts. Open 24 hours

Fez Rooftop Bar

  • Bar

Take in spectacular views of Montego Bay while relaxing fireside at FeZ, an elegant Moroccan-themed cocktail bar on the landscaped roof terrace. Soak up the sunset while you savor hand-crafted libations, tropical cocktails, beers, sangria, and wines by the glass in the vibrant atmosphere overlooking the beach. Daily, 6 p.m. to 11 p.m. Dress Code Casual elegant attire requested.

Shakerz Outdoor Bar

  • Bar

The circular bar at ShakerZ offers a casual outdoor ambiance with comfortable lounge sofas, fire pits, and views of the beach and ocean. Mixologists craft signature cocktails with fresh island juices and Jamaican rum, and the menu features refreshing cold beer, wine, and sangria. Daily, 6 p.m. to 12 a.m

Lagoonz Swim Up Bar

  • Swim-up pool bar

Grab a cold beer or a refreshing drink without leaving the water at LagoonZ Swim-Up Bar at the main pool. The talented bartenders mix up creative tropical cocktails made with fresh squeezed juices, served over ice or frozen. Choose from a variety of alcoholic and non-alcoholic beverages, including draft beer, wine, soda, and bottled water. Daily, 10 a.m. to 6 p.m.

Golf

Tee off in a Caribbean paradise with lush green golf courses with stunning ocean views. Enjoy one free round of golf in 2016 with your stay at Hyatt Ziva Rose Hall. Choose between two par-71 links-style courses: the White Witch Golf Course or the Cinnamon Hill Golf Course. The concierge staff will help secure your tee time, reserve rental clubs, or even arrange for professional instruction.

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Hotel Reviews

4.4
Hyatt Ziva Rose Hall Trip Advisor Rating
(6746 Reviews)
Excellent - 4,527
Hyatt Ziva Rose Hall Excellent Reviews
Good - 1,310
Hyatt Ziva Rose Hall Good Reviews
Average - 465
Hyatt Ziva Rose Hall Average Reviews
Poor - 243
Hyatt Ziva Rose Hall Poor Reviews
Terrible - 201
Hyatt Ziva Rose Hall Terrible Reviews
Location - 4.0
Hyatt Ziva Rose Hall Location Rating
Rooms - 4.0
Hyatt Ziva Rose Hall Room Rating
Value - 4.0
Hyatt Ziva Rose Hall Value Rating
Cleanliness - 4.0
Hyatt Ziva Rose Hall Cleanliness Rating
Service - 4.0
Hyatt Ziva Rose Hall Service Rating
Sleep Quality - 4.0
Hyatt Ziva Rose Hall Sleep Quality Rating

Recent Reviews

R7974FFomarb wrote a review September 2025
Hyatt Ziva Rose Hall Review Rating

A get away experience with the nice meeting you Chef Vickesha

I came to Jamaica for a week with my family just to have a little get away and we choose the Best hotel anyone could think of the staff is very lovely and professional the Menu is always exciting. We could not leave out this one chef on the lunch team chef Vickesha the love she give us is so sweet and kind we will be back for sure.
Value - 5
Hyatt Ziva Rose Hall Review Value Rating
Rooms - 5
Hyatt Ziva Rose Hall Review Room Rating
Location - 5
Hyatt Ziva Rose Hall Review Location Rating
Cleanliness - 5
Hyatt Ziva Rose Hall Review Cleanliness Rating
Service - 5
Hyatt Ziva Rose Hall Review Service Rating
Sleep Quality - 5
Hyatt Ziva Rose Hall Review Sleep Quality Rating
Date of Stay: August 2025

diamondm472 wrote a review September 2025
Hyatt Ziva Rose Hall Review Rating

Poor

Wasn’t solo travel friendly and the customer service throughout the resort (females mostly) was terrible. I wouldn’t revisit this resort nor recommend.
Date of Stay: September 2025

844aaronj wrote a review September 2025
Hyatt Ziva Rose Hall Review Rating

Not happy

Overall the resort is a resort just like all the rest except the Internet was down for 2 to 4 days I was there. TVs wasn’t there. We’re not working 2 to 4 days. I was there also have mold in my room. You be the judge
Date of Stay: September 2025

B477CMaliciab wrote a review September 2025
Hyatt Ziva Rose Hall Review Rating

ill will

Overall the resort was nice. The food was good as well, especially the buffet Choicez. The resort lobbies and grounds are well maintained. The wait staff were awesome. We stayed at the Ziva building two, the rooms are dated but clean. Rooms at the Rose Hall building 3 have been renovated but cost more. We were a group of 20 and some had paid for excursions. Two of the people got sick, including a minor. They could only get a refund if they paid $60 to see a doctor. Even the parent of the minor child had to pay the doctor, even though she was not sick, but canceled her excursion to stay with her sick child. So read the fine print for excursions and bring any medicine you think you might need. Hyatt charges for every thing. Another person paid $55 for Fleet Saline medicine. So sad.
Date of Stay: September 2025

RBKRev wrote a review September 2025
McDonough, Georgia
Hyatt Ziva Rose Hall Review Rating

Honest

Overall, we had a lovely experience. Staff was exceptional and we had no complaints about the food except we ate too much. I will highlight some pros and cons.
Pros
1. Food is very good and staff is great. We had a really small hiccup upon check in but it was remedied very quickly.
2. We stayed at Ziva. It was quiet and the room itself was very clean and updated. We stayed here years ago when it was a Ritz but the bathroom is still the same. It was not a problem for us just something we noticed. Housekeeping was excellent.
3. Pools and staff are great.
4.Errol at Stirz was phenomenal. Hope I spelled that correctly.
5. You can now make all of your dinner reservations for your whole stay.
6. Grinds is really great lovely staff. I highly recommend the chocolate croissant.
Cons
1. We arrived on a Tuesday and made all of our reservations but planned to just be relaxed and eat dinner at the buffet that evening. We went to eat at about 6:30 and the door was literally slammed in our face and we were told quite rudely the buffet was closed. So, next to the buffet was Union Jackz. That was the worst service. It took nearly an hour to get food and to say we got attitude was an understatement.
2. The ice situation was annoying as we like to hang out at the room after dinner and if you don’t want to go to a bar you need to order ice. We have no problem getting ice for ourselves.

The big problem….The Playa….
Well, they claim it isn’t a timeshare because that’s illegal in Jamaica but it is. We spoke to one man who encountered us on the stairs and identified himself as a manager. He gave us an “invitation” to come and speak to them. We have heard that ridiculousness before and were polite. The next morning before 8am we got a phone call from Olivia to set up a meeting. We did not answer because we aren’t buying into any kind of timeshare (which it is and has horrible reviews.) We were on our way to breakfast and were again accosted by Olivia who informed us we can go eat breakfast and then come see them. The last encounter happened we were sitting but the pool and the manager (I can’t remember his name because I was so taken aback) accosted us and was almost yelling at us to come see him. Hyatt should be ashamed. We also stayed on the 5th floor almost directly across from the Playa office. They were loud and we could hear all of it.

Overall, we had a good time but Hyatt needs to stop harassing guests with the Playa.
Date of Stay: September 2025

bobbymG1932OQ wrote a review September 2025
Hyatt Ziva Rose Hall Review Rating

Great place

We stayed at this resort as recommended by a friend and I must say it was worth every penny, we met Jermaine Brissett at the information desk who made sure we had an amazing stay he also provided us with information as to how we can come back with great benefits when using playa collection
Date of Stay: September 2025

477nadn wrote a review September 2025
Hyatt Ziva Rose Hall Review Rating

First time in Jamaica experience

It is the best spot for family .. staffs are really friendly and very helpful.
The Jamaican cuisine is very authentic and very tasteful. The pool is not crowded nor too loud.. the music selection at the dinner buffet was really memorable, captivating and made you want to stay out of the room the entire night .. almost everyone was singing along while they were fixing their plates or dancing .. it was nice a nice experience.. the DJ played all the popular reggae music.. my family and I had a great time and we will go back again next year.
Date of Stay: September 2025

angelabM5088HO wrote a review September 2025
Hyatt Ziva Rose Hall Review Rating

The absolute worst costumer service you will ever experience.

I recently stayed at this resort with my partner. It was our first time in Jamaica and he had heard really good things about it. Since the minute we got to the resort we are shocked by the lack of costumer service people working at this resort had. Every single worker expect for one lady at the front desk were beyond rude. No one greets you, everyone seems annoyed to be there and they make sure to let you know that. We had a situation where one of the taxi drivers from the hotel got our number Becuase he was going to send us activities we could do for me and my partner. We told them we were there for our anniversary and he got my number down, he then proceeds to texts me if I wanted to go out which I told him no that we were just interested on excursion. He then sends a picture of a night club ladies free. I didn’t reply, he then starts calling my phone at 12am not one but twice and texts me “u going out?”. I talked to a manager about this situation next morning because we felt extremely uncomfortable and since he said he works for the resort we felt like we were going to see him again and we just weren’t comfortable with that hapeoend. They made me speak with a loss prevention manager who was so rude, while I was explaining the situation he was just scrolling on his phone. They made me write what happened and told me they needed to “investigate” never once asked to see my phone for proof or anything. Nothing was ever done Becuase of it and they weren’t apologetic at all.
If you want to order anything at the bar be ready to be met with horrible attitude like you are bothering them even when you tip them all the time minimum of $5. I tipped left and right to see if the service was any better but of course it wasn’t. Bartenders don’t want to make mojitos for some reason and they are extremely rude. No one greets you, no one has a smile on their face. It is so unfortunate Becuase the resort is beautiful, the food was so so good but the service really kills it. I am so sad I didn’t go to punta cana which is my choice of vacation country since everyone there is always so so nice. I left with a really bad taste from Jamaica, really bad impression and I don’t think I will ever go back or recommend this place to anyone. I am so mad I spent my money and my vacation in a place where they don’t make you feel welcomed. I really hope the resort gives staff serious costumer service training Becuase we are spending our very hard earned money on this place that is not cheap and it is very sad to receive attitude left and right from all the workers. What a shame. So with all that being said please book knowing these things as I did a lot research before booking and no one ever mentioned this issue.
Date of Stay: September 2025

slouchywheat wrote a review September 2025
Hyatt Ziva Rose Hall Review Rating

Frustrating Experience

I would not recommend Hyatt Ziva. From start to finish, the experience was frustrating and disappointing. The employees had an attitude problem and no one seemed willing to help. When we arrived, we were told our room wasn’t ready but were given no timeline and told to just sit in the lobby, even though the property was almost empty due to low season. We ultimately had to pay for an upgrade just to get into a room.

Basic information like a map of the property or details about amenities was never provided. The food lacked variety and was basically the same every night. Activity times changed randomly without notice, and room service had an extra $10 charge. We even booked a dinner reservation at a nearby restaurant through their app, but the car never came, leaving us scrambling last minute to find something else.

Overall, this was not a great experience. Poor service, lack of communication, and little value for the price. Definitely not what you’d expect from a resort at this level.
Date of Stay: September 2025

darnellap wrote a review September 2025
Saint Louis, Missouri
Hyatt Ziva Rose Hall Review Rating

Over the top vacation

The best vacation ever.I have been visiting Jamaica for 25 yrs. Every yr. But, g th his time was the best. Kaye Tulloch always make sure we are happy. What a jewel the Hyatt Ziva has has an employee. what a time we had. From the amazing view to the over all experience in Jamaica I have had a butler only 1 other time in Jamaica. But,this time was exceptional. The service was over the top. The Butler,Rahiem,Kerrion and Toni-Ann have surely mastered their skills. If we didn’t want to left a finger,the were will and happy to please. The Hyatt surely has received a triple gift with the ease 3 butlers. I am so overwhelmed right now,with gratitude. I can’t thank them enough for making this the best vacation every.
Date of Stay: September 2025

C4938WLbriannam wrote a review October 2025
Hyatt Ziva Rose Hall Review Rating

The Best Stay Ever!

The hospitality here is amazing! I work in the industry myself and it was so refreshing to experience people who have the same love and passion for helping others. The entire staff was friendly, huge shoutout to Shaddai, Angeleta, and especiallyyyy to Aldith at the Front Desk. She set the entire tone for our trip with her sweet and warm welcome. The food?!! One of the best selections of food I've had in my life! I am literally a new life long customer of Hyatt Ziva/Zilara properties. I'm replanning my trip now!
Date of Stay: September 2025

AnnaP913 wrote a review October 2025
Hyatt Ziva Rose Hall Review Rating

1st Trip to Jamaica

If you want quiet in your room don’t stay at ZIVA the stage is right in front of the building and the music/ base/ speakers are so very loud!! Otherwise nice place
Date of Stay: October 2025

vlabri88 wrote a review October 2025
Fayetteville, North Carolina
Hyatt Ziva Rose Hall Review Rating

Great Resort

The resort was so beautiful!!! The food was amazing and the vibes were as well. Staff was very friendly, I would love to come back!
Date of Stay: September 2025

brittanya210 wrote a review October 2025
Hyatt Ziva Rose Hall Review Rating

Beautiful and fun!!

I absolutely love Hyatt Ziva/Zilara!! We chose to have our vow renewal (67 guests) here and the resort went above and beyond to make our event memorable! Sharice was the best wedding coordinator! The food is top notch, the people are amazing and very welcoming and friendly! They have events scheduled all day and night! They have water sports on the resort that you can purchase! The only con is that the wear and tear is starting to show BUT they are doing a lot of renovations and addressing the problems!! I would absolutely recommend staying here, especially with family!!!!
Date of Stay: September 2025

caroln349 wrote a review October 2025
Minneapolis, Minnesota
Hyatt Ziva Rose Hall Review Rating

Relaxing getaway

Great overall experience. Plenty of restaurants and activities to chose from. Relaxing getaway. Pool beds were always available, and the pool bars were fun. Enjoyed being able to go to Zillara (adults only section) for dinner and other activities.
Date of Stay: September 2025

elisaw615 wrote a review October 2025
Hyatt Ziva Rose Hall Review Rating

One Love

Our overall experience was excellent. The food was great. The staff was always friendly and professional. Our room was ready upon our arrival and the activities during the day and entertainment at night was great too.
Date of Stay: September 2025

Vacation763426 wrote a review October 2025
Hyatt Ziva Rose Hall Review Rating

Great hotel

Clean nice hotel would visit here again. The pool area and beach were beautiful, However, small children may not have many menu options.
Date of Stay: October 2025

ingridfY5043SE wrote a review October 2025
Hyatt Ziva Rose Hall Review Rating

Great service with a great bargain

Great resort to visit, you are able to be in the family side if you have kids or not and enjoy the adult side without kids. Adult side is great vibes and great for partying. All the food is great with different options, and they actually serve authentic Jamaican food every day. The entertainment is great, and you will not be bored. They ensure to have events almost every night. The resort is clean and kept well.
Date of Stay: October 2025

Getaway50378307993 wrote a review October 2025
Hyatt Ziva Rose Hall Review Rating

Excellent property with good amenities

I chose this resort primarily based on the property. This was our first time with all inclusive so we really wanted our money’s worth and never left the grounds during our stay. Overall the property is absolutely gorgeous and the amenities are well organized and readily available.

I found posted reviews very helpful. One big caveat to this review is that we gambled on hurricane season and won. The resort was EMPTY and we had the grounds to ourselves. Therefore customer service was excellent as they had less guests.

We had a swim up room- agree with reviews as to the mildew smell. But honestly you only noticed it upon entering and it never bothered us. Having the swim up room was excellent for flexibility - swimming at any hour, semi private, don’t need to pack a bag to ‘hang by the pool’, etc. It got a little busier on the weekend- many groups all sharing one of the guests pool access. Also room was clearly worn. Lots of scuffs on every surface, shampoo bottles with worn labels, wall art looked like many people had hit their head on it. But in general we didn’t regret it.

The food was not bad but I was often disappointed by the pre-made quality. The buffet had the same things every time we went and looked as if it had been sitting for hours. Especially breakfast where waffles are kept in a humid warmer so they are basically a wet sponge. It could be because there were less people so there was less food turnover, but it was not enjoyable. Otherwise food was pretty good, especially dinner only restaurants, just limited. Calypso had at least 3 things unavailable on a menu of 10 choices. Worst of all the restaurants by far.

I was looking forward to the spa. My service was phenomenal - best facial of my life. The facilities were depressing. Cold plunge had a gross film on top (no one using or cleaning it,) shower I used to rinse didn’t drain, and one of the three bathrooms had no handle -just a lock. Because it’s so humid, the doors stick. I had to actually ask an attendant to help me get out. But again amazing service so it was a wash.

In general the place was so beautiful and service so good I would consider returning soon. However, not sure how some of the issues would vibe when the place is packed.
Value - 3
Hyatt Ziva Rose Hall Review Value Rating
Rooms - 4
Hyatt Ziva Rose Hall Review Room Rating
Location - 5
Hyatt Ziva Rose Hall Review Location Rating
Cleanliness - 4
Hyatt Ziva Rose Hall Review Cleanliness Rating
Service - 4
Hyatt Ziva Rose Hall Review Service Rating
Sleep Quality - 3
Hyatt Ziva Rose Hall Review Sleep Quality Rating
Date of Stay: October 2025

P2086NFannieh wrote a review October 2025
Hyatt Ziva Rose Hall Review Rating

Best place to see

I really loved my stay here with the great staff , great food, lovely beach, super smooth shows. Their water sports car was really great too
Value - 5
Hyatt Ziva Rose Hall Review Value Rating
Rooms - 5
Hyatt Ziva Rose Hall Review Room Rating
Location - 5
Hyatt Ziva Rose Hall Review Location Rating
Cleanliness - 5
Hyatt Ziva Rose Hall Review Cleanliness Rating
Service - 5
Hyatt Ziva Rose Hall Review Service Rating
Sleep Quality - 4
Hyatt Ziva Rose Hall Review Sleep Quality Rating
Date of Stay: October 2025