Hyatt Zilara Cancun

Cancun, Mexico Hyatt Zilara Cancun Rating 14628 Reviews

price from $ 0 /night

About Hyatt Zilara Cancun

Situated on the widest stretch of beach in Zona Hotelera (Hotel Zone). Hyatt Zilara is an adults-only, all-inclusive resort in Cancun where guests exsperience traditional Mexican warmth in an intimate setting on the Caribbean Sea. Hyatt Zilara Cancun offers a myriad of resort activies, including refined culinary experiences at six gourmet restaurants, DJ driven pool parties, and rejuvenating treatments at The Spa. For couples adventures, enjoy a romantic candlelight dinner on the beach, a massage on the clear blue sea or a tequilla tasting. Hyatt Zilara Cancun is 15 minutes away from downtowns vibrant nightlife, 20 minutes from Cancun International Airport and moments away from spectacular golf courses, shopping, restaruants and nightlife in one of the most beautiful destinations on the planet.

$76.00 MEXICAN PESOS (approximately USD $4.42) per room, per night Environmental Sanitation Fee that is charged to all guests upon arrival, on a per room, per night basis (regardless of the occupancy booked).

Luxurious All Inclusive Plan
?
Dec 21, 2025 - Dec 24, 2025 3 nights
  • Junior Suite Double

    Spacious 653 square-foot room featuring two double beds with Egyptian cotton sheets, a double whirlpool tub, handcrafted furniture and an ocean view terrace. Modern bathrooms featuring double sinks, rain shower heads and designer toiletries.

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    No rates available for room.
  • Junior Suite King

    Spacious 653 square-foot room featuring a king sized bed with Egyptian cotton sheets, a double whirlpool tub, handcrafted furniture and an ocean view terrace. Modern bathrooms include double sinks, rain showerheads and designer toiletries.

    Unavailable
    No rates available for room.
  • Ocean View Junior Suite Double

    Upper level floor 653 square-foot room featuring two double beds with Egyptian cotton sheets, a double whirlpool tub, handcrafted furniture and breathtaking ocean views. Modern bathrooms featuring double sinks, rain shower heads and designer toiletries. Complimentary Ironing 2 Pieces per Stay and Shoeshine on Request. Complimentary Luggage unpacking on request.

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    No rates available for room.
  • Ocean View Junior Suite King

    Upper level floor 653 square-foot room featuring a king sized bed with Egyptian cotton sheets, a double whirlpool tub, handcrafted furniture and breathtaking ocean views. Modern bathrooms featuring double sinks, rain shower heads and designer toiletries. Furnished balcony including a hammock, Complimentary Ironing 2 Pieces per Stay and Shoeshine on Request. Complimentary Luggage unpacking on request.

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    No rates available for room.
  • Oceanfront Junior Suite Double

    Extra spacious 758 square-foot room featuring two double beds with Egyptian cotton sheets, a double whirlpool tub, handcrafted furniture and a wrap-around terrace or balcony with oceanfront views. Modern bathrooms featuring double sinks, rain shower heads and designer toiletries. Personalized butler and concierge services, special welcome gift and beverage, reserved, exclusive beach cabana Access to semi-private pool, state-of-the-art gourmet coffee system, one-hour complimentary rental car, complimentary use of the business center, exclusive access to Chef%27s Plate gourmet restaurant, Connecting option to Premium Ocean Front Junior Suite King available.

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    No rates available for room.
  • Oceanfront Junior Suite King

    Extra spacious 758 square-foot room featuring a king sized bed with Egyptian cotton sheets, a double whirlpool tub, handcrafted furniture and a wrap-around terrace or balcony with oceanfront views. Modern bathrooms featuring double sinks, rain shower-heads and designer toiletries. Furnished balcony including a hammock, Complimentary Ironing 2 Pieces per stay and shoeshine on request complimentary luggage unpacking on request personalized butler and concierge services, special welcome gift and beverage reserved, exclusive beach cabana, access to semi-private pool, state-of-the-art gourmet coffee system, one-hour complimentary rental car, complimentary use of the business center, exclusive access to Chef%27s Plate gourmet restaurant, Connecting option to Premium Oceanfront Double available.

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    No rates available for room.
  • Oceanfront Luxury Suite King

    Spacious 653 square-foot room featuring a king sized bed with Egyptian cotton sheets, a double whirlpool tub, handcrafted furniture, and a wrap-around terrace or balcony offering unobstructed ocean views. Modern bathrooms featuring double sinks, ocean view rain shower heads. Furnished balcony including a hammock complimentary ironing 2 pieces per stay and shoeshine on request, complimentary luggage unpacking on request, personalized butler and concierge services, special welcome gift and beverage, reserved, exclusive beach cabana, access to semi-private pool, state-of-the-art gourmet coffee system, in suite check in, one-hour complimentary rental car, exclusive access to Chef%27s Plate gourmet restaurant, Connecting option to Premium Junior Suite Ocean Front available.

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    No rates available for room.
  • Ocean View Swim Up Suite King

    Plush, split level 848 square-foot room with direct access to the pool and a wrap-around balcony offering unobstructed ocean views in two directions. Room features a king sized bed with Egyptian cotton sheets, a double whirlpool tub, handcrafted furniture, and modern bathrooms with double sinks, ocean view rain shower heads and spray fixtures. Furnished balcony including a hammock, complimentary ironing 2 pieces per stay and shoeshine on request, complimentary luggage unpacking on request, personalized butler and concierge services, special welcome gift and beverage, reserved, exclusive beach cabana, semi-private pool, state-of-the-art gourmet coffee system, complimentary unlimited domestic and international telephone calls, one-hour complimentary rental car, exclusive access to Chef%27s Plate gourmet restaurant.

    Unavailable
    No rates available for room.
  • Presidential Suite

    Stunning 1,331 square-foot penthouse suite offering the resort’s most dramatic views and accommodations. These luxurious accommodations feature an expanded terrace area with patio furniture and hammock. Services include; personalized butler and concierge services, special welcome gift and beverage, In-suite DVD library, reserved, exclusive beach cabana, state-of-the-art gourmet coffee system, complimentary unlimited domestic and international telephone calls one-hour complimentary rental car, exclusive access to Chef’s Plate gourmet restaurant, connecting option with Premium Ocean Front Junior Suite room available to create a two-bedroom penthouse suite.

    Unavailable
    No rates available for room.

Hyatt Zilara Cancun Amenities

  • Gift Shop
  • ATM/Money Exchange
  • Non-motorized water sports
  • Scuba Lessons
  • Snorkeling
  • Spa
  • Swimming pool(s)
  • Tennis
  • Volleyball

Weddings At Hyatt Zilara Cancun

     Playa Resorts are perfect for live's most special moments. These Resorts feature the world’s most celebrated beaches, the breathtaking destinations of Playa Hotels & Resorts are the perfect setting for the wedding of your dreams, as well as honeymoons, anniversaries and other special occasions. Enjoy all-inclusive luxury as you declare your love in a romantic oceanfront gazebo, on a pristine beach or at a rooftop terrace overlooking the sea. We offer a variety of free celebration packages and the option to customize every detail of your event.


Restaurants

Spice

  • A la Carte
  • Buffet

International haute cuisine carefully selected and artfully prepared by our chef for a unique and memorable gourmet-dining event in a casual environment. Options change at every meal and every day, the only thing you'll always find is our house-made guacamole. Choices are abundant between a pasta and toppings show cooking station, or making your way to the grill of delectable meat, you'll be sure to stop in front of an array of uniquely cooked fish. And the ceviche and salad bar are always ready to refresh your palate. Breads, sweets, and fine liquor alongside ocean views, indulging yourself in a little Spice, is the Evolution of All Inclusive. Breakfast: 7:00 a.m. - 11:30 a.m. Lunch: 12:30 a.m. - 5:00 p.m. Dinner: 6:00 p.m. - 11:00 p.m. Contact- Resort Extension: 6083 Dress Code- Lunch: Casual - Access with dry bathing suits permitted. Men require a t-shirt and women require a cover-up. Sandals are required. Dinner: No bathing suits are permitted. No sleeveless shirts are permitted for men. Sandals are required.

Coffee House

  • Coffee Shop

The perfect spot to start your day or for a mid day pick me up. This European-style cafe serves premium espresso & cappuccino drinks with a wide variety of scrumptious pastries, desserts and ice cream from early morning to late night. For chocolate lovers, don't forget to stop in for delicious chocolate covered strawberries prepared daily. You'll also have chocolate chips to put in your coffee or over your sweet treats. Hours- 6:00 a.m. - 11:00 p.m. Contact- Resort Extension: 6081 Dress Code- Resort casual

Chef's Plate

  • A la Carte

Executive Chef's daily unique sumptuous seven-course gourmet set menu give you a memorable dining experience. The menu changes every day of the week and a wine sommelier is on hand to make sure the right wine is served, just for you. Note: Available from Junior Suites Oceanfront and Premium categories. Reservations required. Hours- Sittings: 6:00 p.m. & 9:00 p.m. Contact- Resort Extension: 6085 Dress Code- Long pants, close-toed dress shoes and collared shirt (polo style or dress shirt) are required for men. Women require dress sandals.

Maria Marie

  • Mexican
  • French
  • A la Carte

Gourmet Mexican cuisine in a fine dining experience. Evoke images of old-Mexico through gourmet Mexican cuisine and distinctive decor at this upscale restaurant. Hours- Dinner: 6:00 p.m. - 11:00 p.m. Contact- Resort Extension: 6085 Dress Code- Smart casual - dress shorts, dress sandals or close-toed shoes are required for men. No sleeveless shirts are permitted for men. Women require dress sandals.

Pelicanos

  • A la Carte

Savor gourmet Caribbean seafood a la carte in a casual, oceanfront setting. Have a romantic dinner while taking in the sights of the infinity pool and the gorgeous colors of the Cancun sky. Hours- Breakfast: 7:00 a.m. - 10:30 a.m. Lunch: 11:30 a.m. - 4:00 p.m. Dinner: 5:00 p.m. - 11:00 p.m. Location- Located next to the infinity pool. Contact- Resort Extension: 6082 Dress Code- Dress Code for Lunch: Casual - Access with dry bathing suits permitted. Men require a t-shirt and women required a cover up. Sandals are required. Dinner Dress code: Smart casual - dress shorts, dress sandals or close-toed shoes are required for men. No sleeveless shirts permitted for men. Women require dress sandals.

Asiana

  • Asian

Contemporary, gourmet Asian cuisine with a Teppanyaki cooking show in a romantic setting with sunset views. Teppanyaki is a style of Asian cuisine that uses an iron gridle to provide a memorable dining experience. Sushi and Sashimi are also served on the top floor. Hours- Lunch: 12:00 p.m. - 5:00 p.m. Dinner: 6:00 p.m. - 11:00 p.m. Contact- Resort Extension: 6086 Dress Code- Lunch: Casual - Access with dry bathing suits permitted. Men require a t-shirt and women require a cover-up. Sandals are required. Dinner: Smart Casual - Dress shorts, dress sandals or close-toed shoes are required for men. No sleeveless shirts are permitted for men. Women require dress sandals.

24 Hour VIP Lounge

  • Snack Bar

An ideal place to relax and treat yourself to hors d’ oeuvres, premium snacks and international drinks with table games and plasma screen TVs.

Bars

Lobby Bar

  • Bar

Overlooking the Caribbean and infinity pool with live music nightly. Serving a variety of international drinks from beer to fine wine, champagne, premium spirits and liquors to the best cocktails, with plasma TVs and unique hanging bed lounges. Open 2:00 p.m. - Midnight.

Trade Winds Pool Swim-Up Bar

  • Swim-up pool bar

A lovely spot by the pool to cool off and savor your favorite cocktail or cool off with an non-alcoholic beverage. Fulfill your shaken, stirred, or frozen craving without leaving the relaxation of the pool. Hours 8:00 a.m. - 6:00 p.m.

Pelicanos Beach Bar

  • Bar

Located in the Infinity Pool, cool off with a refreshing beverage in a unique setting. Open from 8:00 a.m. - 11:00 p.m.

Tequila Beach Bar

  • Bar

Choose from a selection of authentic Mexican tequilas and delicious drinks with views of the Caribbean Sea. While you sip, relax in our swing seats at the Tequileria Beach Bar. Open 2:00 p.m. - 12:00 a.m.

24 Hour VIP Lounge

  • Bar

Help yourself to drinks and snacks and choose from a wide selection of beverages including premium and international brands of liquor and fine wines.

Accessibility

Handicap Accessible

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Hotel Reviews

4.7
Hyatt Zilara Cancun Trip Advisor Rating
(14628 Reviews)
Excellent - 11,786
Hyatt Zilara Cancun Excellent Reviews
Good - 1,748
Hyatt Zilara Cancun Good Reviews
Average - 603
Hyatt Zilara Cancun Average Reviews
Poor - 236
Hyatt Zilara Cancun Poor Reviews
Terrible - 255
Hyatt Zilara Cancun Terrible Reviews
Location - 4.0
Hyatt Zilara Cancun Location Rating
Rooms - 4.0
Hyatt Zilara Cancun Room Rating
Value - 4.0
Hyatt Zilara Cancun Value Rating
Cleanliness - 4.0
Hyatt Zilara Cancun Cleanliness Rating
Service - 4.0
Hyatt Zilara Cancun Service Rating
Sleep Quality - 4.0
Hyatt Zilara Cancun Sleep Quality Rating

Recent Reviews

jwshoe87 wrote a review March 2025
Huntsville, Alabama
Hyatt Zilara Cancun Review Rating

Home away from home

The level of service and care provided by the staff cannot be matched. I went during my birthday and they made it so special. Love that they offer fitness classes at no extra cost. Also, you are able to get a cabana for free. Cannot wait to go back!
Date of Stay: March 2025

britneys621 wrote a review March 2025
Hyatt Zilara Cancun Review Rating

A dreamy stay that’s even better the second time…

My husband and I just stayed for eight days at the Hyatt Zilara Cancun for the second time as guest instructors with the Fitness Vacation Exchange after staying last September. It’s safe to say we enjoyed it even more this stay! Every moment at the resort is so excellently crafted and well thought out. We have stayed at other five star resorts and this one is EXACTLY our speed. The level of customer service is unparalleled. From them remembering our names, our room numbers, going out of our way for our gluten free preferences, and even calling to make sure everything was okay when we stayed in one day and they didn’t get to service our room we felt seen and pampered. My husband celebrated his birthday there and they made it special all week from special meals, songs and even decorating our room. The entertainment team and our hosts Pepe and Diana now feel like personal family. The landscape is already perfect and the hotel makes sure your stay is just as great. We WILL be back after the renovations in 2026 and can’t wait to see how they make it even better.
Date of Stay: March 2025

304sandeepj wrote a review March 2025
Hyatt Zilara Cancun Review Rating

Exceptional Spa

Exceptional spa. I had the maya massage which was a great experience in itself. Incorporating 4 techniques to give you a complete massage experience. I also loved the hydrotherapy. I was shown around by Bertha who introduced me to each concept of the hydrotherapy before my participation. She made the experience even better. Service was excellent.
Date of Stay: March 2025

anagham24 wrote a review March 2025
Hyatt Zilara Cancun Review Rating

Couples getaway

We had a great experience at Hyatt Zilara, thanks to Abimael, our attender. He was incredibly friendly and attentive, making sure we had everything we needed. He was quick with our drink orders and always had a warm smile on his face. Truly made our time by the pool even more enjoyable!
Date of Stay: March 2025

Quest49088695366 wrote a review March 2025
Hyatt Zilara Cancun Review Rating

Excelente Stay!!

Patricia is the absolute best massage therapist on the planet at Zen Spa!! Great food, clean, safe and very friendly staff. We came the last weekend before renovations closure x8mos. Will definitely be returning and recommending to clients. I noticed some areas in need of aesthetic improvements. Although we visited before the renovations, it's still nice and clean! I can only imagine with the renovation, how spectacular it will look.
Value - 5
Hyatt Zilara Cancun Review Value Rating
Rooms - 5
Hyatt Zilara Cancun Review Room Rating
Location - 5
Hyatt Zilara Cancun Review Location Rating
Cleanliness - 5
Hyatt Zilara Cancun Review Cleanliness Rating
Service - 5
Hyatt Zilara Cancun Review Service Rating
Sleep Quality - 5
Hyatt Zilara Cancun Review Sleep Quality Rating
Date of Stay: March 2025

S6468EVbrandonm wrote a review March 2025
Spring, Texas
Hyatt Zilara Cancun Review Rating

Great hotel

The bed is so comfortable and the staff and entrainment is amazing. We loved the circus entertainment and the food was amazing. Would highly recommend it. We started in many Cancun resorts and this is one of our favorites. The only complaint is the cabanas are not free to use
Date of Stay: March 2025

annbO530OZ wrote a review April 2025
Hyatt Zilara Cancun Review Rating

Perfection !

Everything is perfect , the attention to detail is fabulous , the service is second to none . Every body makes it there mission for you to have a fabulous time there and we did , we will be back next year again. Ligia was the best waitress they have , so caring and friendly and pleased to see us , Janette was lovely and welcomed us , Alfredo, Pedro, Arturo and David in the Punta Vista restaurant were so attentive and welcoming , Ernesto in the Den was brilliant with his cocktail concoctions , he definitely knows his cocktails! The hotel was spotless , and every one went out of their way to make our holiday special . We can't wait to see the newly refurbished hotel next year, I am sure it will be amazing.
Date of Stay: March 2025

GinaL747 wrote a review April 2025
Hyatt Zilara Cancun Review Rating

Great Experience

This was a fantastic experience and exceeded our expectations. Can't wait to go back after the renovations are complete. The service was top notch, the food was high end and delicious and the drinks were great. The rooms were kept well and the bed was comfortable. LOVE the view!
Date of Stay: March 2025

J3852BLdonf wrote a review April 2025
Hyatt Zilara Cancun Review Rating

Went for wedding and nice hotel

Well, overall service amazing at the place. It was closing down for renovations soon so the prices seemed too high. Location excellent. Rooms nice and cool and spacious with built-in jacuzzi tub. Pricing was too much for ALL inclusive in Cancun. Hotel was not that busy and entertainment excellent given closing celebration for staff. Check in and out too timely and slow. Transportation to/from should be cheaper and more readily available. I'm a Marriott member and thus I like their service for the price better.
Date of Stay: March 2025

joesJ2201JU wrote a review April 2025
Hyatt Zilara Cancun Review Rating

Best Mother/Daughter trip ever!

Mother daughter trip and I enjoyed every minute of it. We chose the last week of March due to closing for renovations. Hotel did not disappoint in shutting down in style. We were treated as vip’s and got the best service from GM Eduardo, his assistant Wendy and also from our favorite waiter Arturo at Punta Vista, manager Luis at Spice always so attentive, best Old Fashion from Ernesto at Den, excellent bar service from Eduardo, Eliseo, Felipe, treated amazingly by pool attendants Ivan and David and lastly by my very favorite Ligia who goes out of her way to always tend to our every need. I will miss the resort and all the wonderful staff that has become my Cancun family. I will definitely be waiting for reopening to see all the new renovations and to see my family again!
Date of Stay: March 2025

951franklinw wrote a review April 2025
Hyatt Zilara Cancun Review Rating

If you are looking for the best hotel in Mexico this is it!

Best hotel I have stayed at in Mexico hands down. Staff was amazing food was perfect and who doesn’t love bottomless bars all day everyday at the pool. I definitely will make this my yearly vacation home. The best part is everything is getting a face lift this year and will be even better the next time I will be going back! P.S when you arrive ask for Ivan he will hook you up! Tell him Frank sent you.
Date of Stay: March 2025

Whymedad wrote a review April 2025
Hyatt Zilara Cancun Review Rating

An Absolute Amazing Experience in Elevated Hotel & Management

What a fantastic experience, but first let me comment on Ms. Evelin Garcia, Duty Manager. What a truly consummate and knowledgable professional. Evelin made our experience very personal and pleasurable. Honestly, we had a few hiccups on the way to the hotel, but once there Evelin made it all better by personalizing our experience.

The hotel staff were exceptionally personable without being pushy.; everyone from Wait to Bar to Pool Side staff were pleasant.

We even had an opportunity to speak with the Resort General Manager, Edwardo Rojas who was also extremely personable and welcoming in a genuine way.

We’re looking forward to returning to this Mexican Gem of a resort and Management Team! Get there if you can too.

You will have to wait till the renovations are dine though as they’ll be closed for the next 8-10 months getting the Hotel Hyatt Zilara ready for your most memorable dream experience.
Date of Stay: April 2025

gabyv956 wrote a review April 2025
Hyatt Zilara Cancun Review Rating

Family vacation with adult kids!

From the moment we arrived, the staff was welcoming and professional. Check-in was quick and seamless, and my room was clean, spacious, and well-equipped with everything I needed. I especially appreciated the comfortable bed and the quiet atmosphere, which made it easy to relax. The hotel amenities—like the gym, spa and restaurants—were also top-notch. Overall, it was a pleasant and stress-free experience, and we’d definitely stay there again.
Date of Stay: March 2025

X2177TVmichelleg wrote a review April 2025
Hyatt Zilara Cancun Review Rating

Perfection

Absolutely perfect! Clean and spotless
Food amazing
Staff beyond friendly
Entertainment great spa was wonderful too
Pools were amazing and the beach was spotless and white sand ! I have told everyone I know to book here !
Just need air conditioning in the lobby for the entertainment
Date of Stay: March 2025

E4781MYgregs wrote a review April 2025
Minneapolis, Minnesota
Hyatt Zilara Cancun Review Rating

Best all inclusive in Cancun, hands down!

Hyatt Zilara Cancun is the best all inclusive resort I have every stayed at. There are several reasons but the main reason is the location. Every single room has an ocean view, and overall the resort is located right on the beach so you're constantly hearing the ocean waves and it's always right there. Folks travel to Cancun for the ocean, and it's always right on top of you which is the whole point. Zilara also has a huge gym, complete with lap pool that faces west which is awesome for late afternoon dips once the sun sets on the main pool on the beach side. And to clarify, it is 100% adults only. I've been here twice now, and there's zero doubt I'll be back for a 3rd 4th and 5th trip as well. Highly recommended!
Value - 4
Hyatt Zilara Cancun Review Value Rating
Rooms - 5
Hyatt Zilara Cancun Review Room Rating
Location - 5
Hyatt Zilara Cancun Review Location Rating
Cleanliness - 5
Hyatt Zilara Cancun Review Cleanliness Rating
Service - 5
Hyatt Zilara Cancun Review Service Rating
Sleep Quality - 5
Hyatt Zilara Cancun Review Sleep Quality Rating
Date of Stay: March 2025

AmethystAgent wrote a review April 2025
Atlanta, Georgia
Hyatt Zilara Cancun Review Rating

Another Excellent Experience

We celebrated a birthday at Hyatt Zilara Cancun a few years ago and one friend decided to to celebrate here, as well. The service and food were outstanding again. The facilities were very clean and we're excited to see the changes after the renovation.
Date of Stay: March 2025

eunpyoh2025 wrote a review April 2025
Hyatt Zilara Cancun Review Rating

Thank you to Oscar

We would like to sincerely thank Oscar Mariq Marie for his exceptional service during our stay.

Despite the busy Christmas season, Oscar served us with genuine kindness and professionalism. While some servers understandably looked tired from the holiday rush, Oscar stood out with his warm attitude and composed manner. From guiding us to our seats, recommending dishes, to the way he placed each plate with care — every part of his service left a lasting impression.

Thanks to Oscar, our Christmas holiday became even more memorable. We were truly touched by his dedication and hospitality.
Value - 5
Hyatt Zilara Cancun Review Value Rating
Rooms - 4
Hyatt Zilara Cancun Review Room Rating
Location - 5
Hyatt Zilara Cancun Review Location Rating
Cleanliness - 4
Hyatt Zilara Cancun Review Cleanliness Rating
Service - 5
Hyatt Zilara Cancun Review Service Rating
Sleep Quality - 5
Hyatt Zilara Cancun Review Sleep Quality Rating
Date of Stay: December 2024

122cianij wrote a review April 2025
Newark, Delaware
Hyatt Zilara Cancun Review Rating

Amazing

This resort was breathtaking! The customer service was top tier and the food was amazing. Absolutely 10/10 I have no complaints. And shoutout to my girl Shakira!!! She held us down at the pool side the entire trip. She was so energetic and funny.
Value - 5
Hyatt Zilara Cancun Review Value Rating
Rooms - 5
Hyatt Zilara Cancun Review Room Rating
Location - 5
Hyatt Zilara Cancun Review Location Rating
Cleanliness - 5
Hyatt Zilara Cancun Review Cleanliness Rating
Service - 5
Hyatt Zilara Cancun Review Service Rating
Sleep Quality - 4
Hyatt Zilara Cancun Review Sleep Quality Rating
Date of Stay: April 2025

624stephaniem wrote a review April 2025
Minneapolis, Minnesota
Hyatt Zilara Cancun Review Rating

Quick Birthday trip to Hotel Zone

Overall, a great place to stay in the hotel zone! Loved the architecture and rooms. Restaurant options were few but they were all great. Shout out to Giovanna and Chef Pablo and Marcos at Asiana for taking care of us, and Fredy for the special birthday treats!

Loved that the coffee shop opened early and had lots of snacks throughout the day. Rooms and balconies were beautiful.

Our biggest complaint was the lack of beach chairs - if you weren’t renting a cabana, you were kind of screwed. The cabana rental model needs to go.
Value - 4
Hyatt Zilara Cancun Review Value Rating
Rooms - 5
Hyatt Zilara Cancun Review Room Rating
Location - 5
Hyatt Zilara Cancun Review Location Rating
Cleanliness - 5
Hyatt Zilara Cancun Review Cleanliness Rating
Service - 4
Hyatt Zilara Cancun Review Service Rating
Sleep Quality - 5
Hyatt Zilara Cancun Review Sleep Quality Rating
Date of Stay: February 2025

lesleygL4911LL wrote a review April 2025
Hyatt Zilara Cancun Review Rating

Honeymoon - Best hotel in Cancun - Must Read

Amazing honeymoon trip. Best hotel in Cancun. Nightlife is great on resort so never a dull moment and there are shows bars, restaurants, lounges and performances in the lobby all night long. My husband and I are in our mid 30s and we had a great time. It’s not a party hotel, but it is really fun even still. There was a foam pool party and an all white party on the resort also. They have hookah in one of the bars in the hotel for xtra ($60). All of the rooms are beachfront. I never write reviews, but felt like I had to. Room service is 24 hours and amazing! Get the seafood pasta with extra seafood. There is no charge for the extra seafood. Thank me later! Poolside Cabana is $150-$200 but we sat and listened to the timeshare people and got a $200 credit (they give you the credit whether you purchase a timeshare or not we knew we were not purchasing. We just wanted the $200 credit for cabana lol and it was well worth it! We only listened for one hour and received the best poolside cabana during the phone party with a free bottle of champagne and drink/food service.) the swim my pool was fun. There are comfortable large loveseat type seating on the beach further down that are free and there are waiters that will come out to you on the beach and ask if you want anything to eat or anything to drink. There are men on the beach constantly asking if you need any thing like cigars or cigarettes or… Anything else wink wink lol. There is an ATM on the resort that gives pesos and American dollars. The gift shop sells tobacco, cigars, rolling papers. Etc. if you like milkshakes and want to get drunk, the mudslides are great. Zilara spoiled us… We don’t wanna go anywhere else. I have been to Finest Playa Mujures & this resort was so much better. The crowd was mainly 30s & up and all races, but I saw a couple 20 something’s sprinkled in there. If you’re a Spring breaker or looking to meet guys or girls, I would go somewhere else. most people appear to be coupled up or professional (but fun, youthful, and polite!). It’s really fun! It’s just not 17 year old spring break fun probably lol. keep in mind I am 35. Sorry for typos as I am using voice text and it is midnight. staff was also amazing and so friendly. They put their hands over their hearts every time they see you. Can’t wait until renovations are complete. I believe they will be complete in February 2026. We will be back as soon as they open! Hopefully the price doesn’t go up to drastically. The photos truly don’t do justice to this place… You have to experience it.
Date of Stay: November 2024