Hyatt Vivid Playa del Carmen, An All-Inclusive Resort

Riviera Maya, Mexico Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Rating 23915 Reviews

price from $ /night

About Hyatt Vivid Playa del Carmen, An All-Inclusive Resort

Welcome to the all-new Hyatt Vivid Playa Del Carmen—an all-inclusive, adults-only escape from the ordinary, where you’ll delight in privacy and romance amid casual elegance, comfort and convenience. Located in the famed Riviera Maya region, and just steps away from the vibrant Fifth Avenue of Playa del Carmen, the beachfront resort features sweeping ocean views, palm-lined and white-sand beaches. We take pride in delivering life-long memories in a relaxing experience designed to meet your every need. Hyatt Vivid Playa del Carmen, where joyful moments meet total relaxation. Here, every room is a suite with elevated twists, unlimited dining and drinks are yours in 13 restaurants and bars, and daily resort activities promise nonstop good times, from disco spinning classes to live music to cooking demonstrations. Just bring your authentic self, and we’ll take care of the rest. 

All Inclusive
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Aug 14, 2026 - Aug 17, 2026 3 nights
  • Junior Suite - 1 King Bed

    Newly renovated rooms will be available in December 2019 Enjoy luxurious accommodations and superior standard amenities in this spacious 653-square-foot room. The marble accented bathroom, which comes complete with a large double vanity, bathroom amenities and hair dryer is spacious for getting ready. The suite also features an upholstered chaise lounge and a furnished terrace or patio. 653 square feet

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    No rates available for room.
  • Junior Suite - 2 Queen Beds

    Newly renovated rooms will be available in December 2019 Enjoy luxurious accommodations and superior standard amenities in this spacious 653-square-foot room. The marble accented bathroom, which comes complete with a large double vanity, bathroom amenities and hair dryer is spacious for getting ready. The suite also features an upholstered chaise lounge and a furnished terrace or patio.

    Unavailable
    No rates available for room.
  • Junior Suite Garden View - 2 Queen Beds

    Enjoy luxurious accommodations and superior standard amenities in this spacious 653-square-foot room with a garden view. Treat yourself to a spa experience in the marble accented bathroom, which comes complete with a large double vanity, bathroom amenities and a hair dryer. The suite also features an upholstered chaise lounge and a furnished terrace or patio so you can enjoy the warm weather in the privacy of your own room.

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    No rates available for room.
  • Junior Suite Garden View - 2 Queen Beds - Mobility Accessible W/roll-in Shower

    Enjoy luxurious accommodations and superior standard amenities in this spacious 653-square-foot room with a garden view. Treat yourself to a spa experience in the marble accented bathroom, which comes complete with a large double vanity, bathroom amenities and a hair dryer. The suite also features an upholstered chaise lounge and a furnished terrace or patio so you can enjoy the warm weather in the privacy of your own room. *ADA accessible rooms available

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    No rates available for room.
  • Junior Suite Pool View - 2 Queen Beds

    Treat yourself to a pool view in this beautifully spacious 653-square-foot suite. Enjoy the fresh sea breezes from the thoughtfully furnished terrace or balcony. Pamper yourself in the spacious bathroom, which features a large double vanity with bowl sinks. Lounge in the hammock or on the living area chaise, and get the best sleep of your life in a supremely comfortable bed.

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    No rates available for room.
  • Junior Suite Ocean View - 2 Queen Beds

    Treat yourself to a partial view of the sparkling Caribbean Sea in this beautifully spacious 653-square-foot suite. Enjoy the fresh sea breezes from the thoughtfully furnished terrace or balcony. Pamper yourself in the spacious bathroom, which features a large double vanity with bowl sinks. Lounge in the hammock or on the living area chaise, and get the best sleep of your life in a supremely comfortable bed.

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    No rates available for room.
  • Junior Suite Swim Up - 2 Queen Beds

    Exclusive 653 sq ft swim-up suites include a semi-private pool off a private terrace and partial ocean views.

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    No rates available for room.
  • Junior Suite Garden View - 1 King Bed

    Enjoy luxurious accommodations and superior standard amenities in this spacious 653-square-foot room with a garden view. Treat yourself to a spa experience in the marble accented bathroom, which comes complete with a large double vanity, bathroom amenities and a hair dryer. The suite also features an upholstered chaise lounge and a furnished terrace or patio so you can enjoy the warm weather in the privacy of your own room.

    Unavailable
    No rates available for room.
  • Junior Suite Pool View - 1 King Bed

    Treat yourself to a pool view in this beautifully spacious 653-square-foot suite. Enjoy the fresh sea breezes from the thoughtfully furnished terrace or balcony. Pamper yourself in the spacious bathroom, which features a large double vanity with bowl sinks. Lounge in the hammock or on the living area chaise, and get the best sleep of your life in a supremely comfortable bed.653 square fee

    Unavailable
    No rates available for room.
  • Junior Suite Ocean View - 1 King Bed

    Treat yourself to a partial view of the sparkling Caribbean Sea in this beautifully spacious 653-square-foot suite. Enjoy the fresh sea breezes from the thoughtfully furnished terrace or balcony. Pamper yourself in the spacious bathroom, which features a large double vanity with bowl sinks. Lounge in the hammock or on the living area chaise, and get the best sleep of your life in a supremely comfortable bed. 653 square feet.

    Unavailable
    No rates available for room.
  • Junior Suite Swim Up - 1 King Bed

    Exclusive 653 sq ft swim-up suites include a semi-private pool off a private terrace and partial ocean views.

    Unavailable
    No rates available for room.
  • Junior Suite Oceanfront - 1 King Bed

    Located in the front of the resort overlooking the beach and the sparkling Caribbean, these 653 sq ft suites serenade you with soothing sounds of the sea from the private oceanfront balcony.

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    No rates available for room.
  • Junior Suite Oceanfront Walk Out - 1 King Bed

    Beachfront spacious suites offer in-suite jacuzzi, room service, marble bathroom, deluxe bathroom amenities, evening turn down service, furnished terrace with hammock, unlimited golf green Fees at 18-hole Pok Ta Pok championship golf course in Cancun plus Royal Service and Royal Housekeeping. 653 square feet

    Unavailable
    No rates available for room.
  • Junior Suite Garden View - 1 King Bed - Mobility Accessible W/roll-in Shower

    Enjoy luxurious accommodations and superior standard amenities in this spacious 653-square-foot room with a garden view. Treat yourself to a spa experience in the marble accented bathroom, which comes complete with a large double vanity, bathroom amenities and a hair dryer. The suite also features an upholstered chaise lounge and a furnished terrace or patio so you can enjoy the warm weather in the privacy of your own room. *ADA accessible rooms available

    Unavailable
    No rates available for room.
  • Junior Suite Swim Up Oceanfront - 1 King Bed

    Beachfront spacious suites offer in-suite jacuzzi, room service, marble bathroom, deluxe bathroom amenities, evening turn down service, furnished terrace with hammock, unlimited golf green Fees at 18-hole Pok Ta Pok championship golf course in Cancun plus Royal Service and Royal Housekeeping. 653 square feet

    Unavailable
    No rates available for room.
  • One Bedroom Suite Oceanfront - 1 King Bed

    With soothing sounds of the ocean waves just beyond the private balcony, these spacious 1,331 sq ft suites offer endless luxuries, including a bedroom and living room, a bar and dining room for six, an exclusive Royal Beach Cabana, an oversized private balcony with oceanfront views, a steam shower in addition to the double whirlpool tub, and even a telescope.

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    No rates available for room.
  • One Bedroom Suite - 1 King Bed

    Exceptionally spacious, these 1,331sq ft suites include a living room, a bar and dining room with seating for six, an oversized private balcony, an exclusive designated Beach Cabana, and a steam shower in addition to the double whirlpool tub. Also featuring a private butler service, plus unlimited complimentary domestic phone calls.

    Unavailable
    No rates available for room.
  • Presidential Suite - 1 King Bed

    The ultimate in opulence, these 1,959 sq ft penthouse suites feature every imaginable amenity, including a large living and dining area for eight people, a separate bedroom, a steam shower in addition to the double whirlpool tub, and a private rooftop terrace with a pool, telescope, bar, and plenty of space for entertaining with a stunning backdrop.

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    No rates available for room.

Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Amenities

  • Barber/Beauty Salon
  • Beach Towels
  • Doctor on call
  • Fitness Center
  • Gift Shop
  • Hot Tub / Jacuzzis
  • Internet - Wireless
  • ATM/Money Exchange
  • Non-motorized water sports

Weddings At Hyatt Vivid Playa del Carmen, An All-Inclusive Resort

     Playa Resorts are perfect for live's most special moments. These Resorts feature the world’s most celebrated beaches, the breathtaking destinations of Playa Hotels & Resorts are the perfect setting for the wedding of your dreams, as well as honeymoons, anniversaries and other special occasions. Enjoy all-inclusive luxury as you declare your love in a romantic oceanfront gazebo, on a pristine beach or at a rooftop terrace overlooking the sea. We offer a variety of free celebration packages and the option to customize every detail of your event.


Restaurants

Amenity Photo Coming

Barefoot

  • Snack Bar

Here you can find the fuel to nourish your body with a selection of healthful and flavorful dishes, including vegan options and other exciting and flavorful treats. Grab and go or stay awhile and enjoy the lush scenery of our secret garden.

Amenity Photo Coming

Aromas

  • Coffee Shop

Enjoy coffee drinks, high-quality tea, a variety of rolls, croissants or desserts at this coffee shop, conveniently located in the main lobby.

Pelicanos

  • A la Carte

This beachfront restaurant and bar serve local fare with a delicious twist, offering à la carte Caribbean-fusion cuisine that ranges from spicy to light and fresh, complemented by fantastic ocean breezes. Chicken marinated in peppery blends, grilled meats with light-and-fresh seasonings makes for the perfect culinary accent to the surrounding scenery of white powdery beaches and the tranquil blue Caribbean Sea. DRESS CODE: Breakfast: Casual Lunch: Casual Dinner: Smart Casual

Spice

  • Buffet

Pick and choose whatever fresh culinary delights suit your fancy at this casual yet elegant buffet. Offering favorites from around the globe as well as some local classics, each dish is prepared with the freshest ingredients and flawless precision. DRESS CODE: Breakfast: Casual Lunch: Casual

Chef's Plate

  • A la Carte

Experience international haute cuisine, prepared by the deft hands of our gourmet executive chefs. Chef's Plate features a menu crafted at the chef’s discretion, based on the best seasonal and most enticing ingredients. (Complimentary for the following room categories: One Bedroom Suite King, One Bedroom Suite Oceanfront King and Presidential Suite King, reservations required). DRESS CODE: Resort Formal

Maria Petrona

  • Mexican
  • A la Carte

A must-visit for those with adventurous palates, Maria Petrona presents the best of what Mexico has to offer, with a delightful twist. Dine against the backdrop of murals painted by Mexican artists, which provide a colorful reminder of the country’s rich heritage. This restaurant specializes in upscale authentic Mexican cuisine, served in the warm and lively atmosphere of a traditional Mexican hacienda. DRESS CODE: Lunch: Casual Dinner: Smart Casual

Rincon Mexicano

  • Mexican
  • A la Carte

Catch an exquisite ocean breeze, while enjoying a tradition straight from different regions in Mexico. Inviting and elegantly casual, the trendy, yet relaxed vibe and attentive service will put you right at ease. Small plates with big flavors are the house specialty at our restaurant in Playa del Carmen, with each tasty taco offering a gourmet experience like no other. DRESS CODE: CASUAL

Asiana

  • A la Carte
  • Asian

Asiana offers upscale, contemporary gourmet dining with the fresh, bright taste influences from Japan, China and the rest of Southeast Asia. DRESS CODE: Smart Casual

Kalamata

  • A la Carte
  • Buffet

Indulge yourself with the taste of something new, straight from the sun-soaked shores of the Mediterranean. Choose from the beautifully stocked buffet or order off the à la carte menu. Delectable seafood, grilled veggies and seared meats make up a number of nouvelle Mediterranean specialties at this casual yet elegant restaurant in Playa del Carmen. DRESS CODE: Smart Casual

Bars

Amenity Photo Coming

24 Hour Lounge

  • Sports Bar

Indulge all your senses and hang out in style any time of day or night at this chic venue offering Mexican beers, street food, live sports broadcasts, pool and more. Step up to the private terrace to indulge in a refreshing drink.

Tequileria

  • Bar

There is perhaps no more authentic Mexican experience than sampling fine tequila. This bar offers a wide selection of world-renowned Mexican tequilas for you to savor at your leisure. Some tequilas may carry a surcharge.

Trade Winds

  • Swim-up pool bar

Cool off with a long swim, then wind down poolside with a glass of wine, cold beer or a refreshing cocktail. Relax alone, or have a drink with friends.

Amenity Photo Coming

La Mejorada

  • Bar

Inspired in Yucatan’s traditional canteens, this vibrant bar sets the scene with exquisite mixology drinks, at the lobby lounge.

Pelicanos Beach Bar

  • Bar

Open during restaurant hours For warm sun and cool drinks, nothing compares to Pelicanos – situated right on the sands of the pristine Cancun shoreline. Frozen concoctions, tropical cocktails, icy-cold beers, and more are all yours to enjoy, without ever kicking the sand off your feet or coming in from playing in the waves.

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Hotel Reviews

4.6
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Trip Advisor Rating
(23915 Reviews)
Excellent - 18,443
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Excellent Reviews
Good - 3,252
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Good Reviews
Average - 1,159
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Average Reviews
Poor - 555
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Poor Reviews
Terrible - 507
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Terrible Reviews
Location - 4.0
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Location Rating
Rooms - 4.0
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Room Rating
Value - 4.0
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Value Rating
Cleanliness - 4.0
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Cleanliness Rating
Service - 4.0
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Service Rating
Sleep Quality - 4.0
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Sleep Quality Rating

Recent Reviews

Mobile55903472731 wrote a review October 2025
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Absolutely great

Hotel is beautiful and immaculately clean. All service workers are super helpful and friendly. The restaurants have fresh, quality meals. The drinks are tasty, especially the frozen strawberry mojito. Me and sis went to some of the fitness classes offered at the hotel. We went aqua spinning with Jose; He made the class so fun and gave us all the motivational energy we needed. Thank you Jose! We also had a morning yoga session with Wendy at the gazebo, with a gorgeous early morning view of the ocean. Thank you Wendy! Such a great stay! Thank you all!
Value - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Value Rating
Rooms - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Room Rating
Location - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Location Rating
Cleanliness - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Cleanliness Rating
Service - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Service Rating
Sleep Quality - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Sleep Quality Rating
Date of Stay: October 2025

ramir0manuell wrote a review October 2025
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Hyatt Vivid Playa del Carmen

The overall experience was good. The swimming pool is big enough as well as the area surrounding it. There are enough chairs at this area too. The food variety at the buffet sometimes was good. However, the taste and presentation was very good. Room cleanness was excellent. As well as the entertainment staff do an excellent job.
Date of Stay: October 2025

lalani_nazir wrote a review October 2025
Ajax, Ontario
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Amazing!!! This resort is absolutely beautiful!!

We are a group of 8, and have been here for 4 days. Everything is absolutely amazing! The resort is beautiful, service is out of this world, and the food is the best!!

This is definitely a hidden gem in Playa del Carmen.
Date of Stay: October 2025

HWA123 wrote a review October 2025
Harker Heights, Texas
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

A fun, safe experience!!

The hotel overall was good. I was concerned at first because of what all the social media was saying about crime in Mexico (and we have been many times to Mexico), but I felt safe in Playa del Carmen. The hotel had security on the beaches and on the property along with surveillance cameras. They did a good job. The selection of food was good and the drinks even better. You always had a really good drink in your hand. Staff was professional, courteous and friendly. If you can get a butler, I suggest you do that. Ours made dinner reservations, dealt with any concerns, made the check-out easy. He was worth it. The resort was a good size, not too big, not too small. I found the prices reasonable. We stayed in an Ocean Front suite. But, if you smoke, expect a haul to the front of the hotel, or back at the beach/pool area. No smoking in between. The beach is considered a public area. As long as you are respectful about it and clean after you're finished. They did not say anything. The hotel from end-to-end is about a 5-10 minute walk. You also have 3 flights (about 10 steps each level) up and down. You cannot avoid this at all. Staying beachfront will have you walking back-and-forth to the lobby area as that is where most of the restaurants, tequila bars, cafes, etc.. are. But, you get used to it after awhile. The entertainment was really good, and finally, go to the Spa. It was affordable and well worth it. We will be going back.
Date of Stay: October 2025

smbailey001 wrote a review October 2025
Toledo, Ohio
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Needed retreat

It was a great trip. Took the ADO bus from the airport for $15us a person (no uber), then a short comfortable 10 minute walk with luggage down 5th avenue passing all of the shops and malls to the resort. Had a hot tub by the main pool that was not attached to the spa. Most spa services are separated by gender.
Date of Stay: October 2025

NickalausNolte wrote a review October 2025
Danbury, Connecticut
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Outstanding Experience

This is our 7th year coming to this resort and it was once again absolutely outstanding! We once again had the pleasure of Adriano with the butlers making sure our stay was perfect and he did not disappoint! He treats us like we are family and I cannot express how much that means to us! Omar and Pedro at Chefs Plate are unbelievable and make sure to provide A++ service while dining there. This is the fine dining restaurant that is extra but I HIGHLY recommend going there at least once as it is a great experience and well worth it! Victor, Sergio, and Mario at Spice are great in the morning and always provide great service! Manuel, Reynaldo, and Alejandra by the pool are great making sure everyone is taken care of and hussle their…off! The boys at the mixology bar are outstanding! A few others I would like to extend recognition to are David with the butlers, Reyes with the bartenders, and William at the front. I left out so many names but this place is wonderful! Very good food and I cannot put into words how exceptional the service is here! These people all work and hussle so hard and should be rewarded! So one way we can all help is to tip them to show them how hard they work and are appreciated! It is amazing to see how people just don’t tip and I really don’t get it! But true to their form, you never see any signs of disappointment out of them when they aren’t tipped and continue to provide outstanding service! So I highly recommend this place to all.
Date of Stay: October 2025

Meander733836 wrote a review October 2025
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Above what I expected

I was blown away with Hyatt vivid in Playa de Carmen. I had no idea what to expect. The staff was amazing, they made you feel so welcomed. Jose and Azael in fitness were over the top. Every class was prepared and ready, so professional, they made each class so fun. The food was amazing. We loved Asiana md Plate the best. My favorite was barefoot bar, where you had heathy choices, even protein powder for smoothies. Stuff there always remembered what I ordered.
I will for sure visit Hyatt Vivid again.
Value - 4
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Value Rating
Rooms - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Room Rating
Location - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Location Rating
Cleanliness - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Cleanliness Rating
Service - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Service Rating
Sleep Quality - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Sleep Quality Rating
Date of Stay: October 2025

tonywH4343YH wrote a review October 2025
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Great adults only all inclusive vacation spot

I had a fantastic experience at this resort. The staff were incredibly friendly and welcoming, which made the entire stay feel relaxed and enjoyable. Our room was large, clean, and very comfortable—perfect for unwinding after a day in the sun. The property was well maintained and had a peaceful atmosphere throughout.

The food was solid with a good variety of options, and we never had trouble finding something tasty. The beach was a bit small and rocky, which might not be ideal for long walks or swimming, but it still offered lovely views and a quiet vibe.

One small issue: the resort’s webpage occasionally didn’t load properly when we needed information, which was a bit inconvenient.

Overall, I’d definitely recommend this resort for a relaxing getaway. Great service, clean and spacious rooms, and a well-kept property made it a memorable stay.
Date of Stay: October 2025

rvg104 wrote a review October 2025
Phoenix, Arizona
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Good Value, Beautiful Resort

We stayed at the Hyatt Vivid for four nights in October. We were there to scuba dive in Cozumel, and stayed at the resort previously when it was a Hilton.

This is a very nice resort right in downtown Playa del Carmen. The rooms are spacious and clean. The property is not as large as some of the other resorts, so it is easy to get around. The staff was excellent! Bartenders, servers, housekeeping, event staff, front desk, etc. All took the time to say Hola at every passing, almost always with a smile on their face.

We had excellent meals at all the restaurants, the Mexican and Italian were our favorites. Although this is an all-inclusive resort, they do upcharge for high end liquor and filet mignon/lobster at $120.00 US per couple (food only).

The nightly shows were entertaining, and the 24/7 sports bar was a good place to catch the football/baseball games during the evening. The staff at the 24/7 bar were inconsistent. Some were very attentive, some disappeared for extended periods of time.

We had a couples massage at the spa. They were running a special and the price was reasonable. Once inside they tried a hard upsell, and the massage was mediocre. They use your room key to lock the lockers, and after returning from the spa, both my wife and I could not open our locker. They had no one at the spa who could open the lockers, and we waited around for 30+ minutes to get this corrected.

We did our scuba dives at Buceo Espana with Natalie. The shop is right next to the resort, and we took a fast boat to Cozumel for the dives. Natalie and the shop were amazing! We left our gear at the shop each night, and they rinsed it and had it ready the next day. Highly recommend their shop!

We use TripGuy for our travel plans, and Lomas for the transfers. Lomas has always been an excellent service, with very friendly drivers. Anyone looking for feedback, input, or assistance with future travel plans, I would highly recommend TripGuy. Mitch and the crew were always quick to respond to any questions or assistance with our needs.

As with any all-inclusive resort, you get people who overindulge, and the resort could be better at monitoring this issue. By no means are we prudes, and we indulge like everyone else. However, we saw at least three people fall out of chairs, 2-3 fall down walking near the pool, and one gentleman constantly harass some women during dancing at night in the main area. We finally intervened and the gentleman promptly passed out in a chair. Security was notified, and the male was allowed to stay, when he should have probably been escorted to his room for the night.

This is one of the more reasonably priced all-inclusive resorts, and I would travel to the resort again. This is a very nice resort, with beautiful rooms, restaurants, and scenic garden/ocean views. The staff was first class!
Value - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Value Rating
Rooms - 4
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Room Rating
Location - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Location Rating
Cleanliness - 4
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Cleanliness Rating
Service - 4
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Service Rating
Sleep Quality - 4
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Sleep Quality Rating
Date of Stay: October 2025

124brettc wrote a review October 2025
Hermitage, Tennessee
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Good Time with Friends

This is my 6th time visiting this resort. This is also the 3rd ownership it has been under. The check-in process was easy and smooth. Our room was ready so we were immediately escorted there to drop off our bags. The snack bar is always a great place to start to get a quick bite after traveling.

This was the lowest level of room I have stayed in and there is a difference. I felt like the bedding was not as soft and luxurious, it was clean though. Our room was not restocked daily. We had to call everyday to even request waters in our room. Again, never experienced this before. The pool servers worked hard and did a great job. Came around consistently and remembered our orders after the first day.

We will probably return at some point. The location close to 5th Ave is definitely a perk.
Date of Stay: October 2025

cafecaro wrote a review October 2025
Los Angeles, California
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Our favorite stay in PDC yet

I am almost hesitant to share this review because I do not want to give away the best kept secret.

We have been traveling to Playa del Carmen for over a decade and this has truly been our favorite trip so far. The property is beautifully maintained from the lush gardens to the spotless and spacious rooms. We also appreciated the well stocked mini bar and thoughtful snacks.

What really made the experience exceptional was the staff. Every single person we encountered showed genuine warmth and real Mexican hospitality. As Mexicans ourselves, that is not always the case at other resorts so it meant a lot to feel so welcomed and cared for. They even watched our belongings when we went into the ocean which made everything completely stress free. José at Spice Café deserves a special shout out. He remembered every morning that my husband needs his coffee quickly and that I love my green juice. Those little touches made our stay feel truly special.

The food exceeded expectations too. Asiana and Dolma ended up being our favorites though that might also be because we had plenty of Mexican food while out on excursions. One suggestion would be to offer both flour and corn tortillas at Spice Café. We are in Mexico after all and having both options would be perfect.

Location wise it is hard to beat. It is close enough to ADO to save on airport transportation, within easy reach of the ferry for a fun day trip to Cozumel, and perfectly situated for exploring 5th Avenue. Pro tip: flip your wristband so you are not immediately spotted as a resort guest.

If we could make one more request it would be to ensure the front desk keeps small bills on hand. There were a few days where we could not get change for tipping which was frustrating because the team truly deserves to be recognized.

All in all, we were incredibly happy with the value of this stay and genuinely enjoyed every moment. We are already looking forward to coming back.
Value - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Value Rating
Rooms - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Room Rating
Location - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Location Rating
Cleanliness - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Cleanliness Rating
Service - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Service Rating
Sleep Quality - 4
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Sleep Quality Rating
Date of Stay: October 2025

864tabithap wrote a review October 2025
Bronx, New York
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Top Tier Stay

Beautiful resort with world class service. The food was amazing. Friendly and accommodating bartenders and waiters/waitresses. Every employee was warm and kind even if it was just a 'hello' in passing. 10/10 recommend.
Date of Stay: October 2025

413sanfordc wrote a review October 2025
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Fantastic facilities, staff and entertainment for a well deserved vacation

Our vacation experience was wonderful! The facilities were updated and cleanly. The rooms are large with lots of storage. The A/C was crisp in the room and there are several areas to get out of the heat and enjoy some A/C. The hotel staff and entertainment was one of the best we have ever experienced. The main pool is large, with sunshine and shade areas. The smaller pool was a nice break from the crowd and provided shade from the afternoon sun. The beach is well maintained and security is always nearby. The coffee shop was great to grab fresh coffee and fresh pastry first thing in the morning. The Pelicanos a high quality sit down breakfast and lunch restaurant with knowledgeable and friendly staff and bar tenders. The view of the ocean is breath taking. The fitness facility is huge with an abundance of well maintained new equipment. The fitness facility also provide apples, bananas, and water if needed before and/or after a workout. The shopping center at the hotel is well stocked with quality items to purchase. The entirety of staff are friendly, knowledgeable, professional, and always accommodating to make your vacation extra special. The hotel is located near local restaurants and shopping. We utilized Amstar to transport to and from the airport, they were efficient and professional.
Date of Stay: October 2025

Z9044ABmariak wrote a review October 2025
Ann Arbor, Michigan
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

A great time!

A wonderful girls trip. Beautiful clean property, excellent staff and amenities. Rooms comfortable. Fun lighthearted atmosphere. Walking distance to "5th Ave" of Playa. Looking forward to a return trip.
Date of Stay: October 2025

Wander39225764407 wrote a review October 2025
Helsingborg, Skane County
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Great location and lovely resort !

We had a fantastic experience at the hotel. There were many restaurants and bars of a high standard. What could be noted, however, is that the food was sometimes lukewarm and the noise level was very high in most places.
The pool area was large and fresh, and the beach was close by, although it wasn’t very nice and quite rocky.
The room was spacious and beautiful with very comfortable beds, but it had an unpleasant, sharp smell reminiscent of mold. The rooms could use some refreshing. The staff were very service-minded and even let us look at other rooms, but the smell was present there as well, so there was no point in changing. They said the smell was due to humidity after rainy weather, which might be true — Scandinavians are not used to this kind of climate.
All in all, it was a great stay despite the smell in the room. The location was outstanding, close to the city.
Date of Stay: October 2025

721pamalam wrote a review November 2025
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Mostly great, but WAY to much pestering with sales pitches.

Terrific resort with hard working and kind people. Food was great, grounds were kept clean. Room was clean. The downfalls:
This is a non smoking resort - HOWEVER the cabannas and beach chairs right on the water are NOT. Tons of people stand there and smoke all day so if you truly want non smoking, this is not it.
They try to make you endure a sales pitch the moring after you arrive in exchange for a 200 credit. We declined and they still called our room every single day pressure us. We finally unplugged the phone.
There were lots of attempts to upsell us to a better cut of meat, or better wine, or a different dining experience and that got really old.
Make me aware of these things when I check in, and then please, leave me alone! What is the point of an all inclusive where you are not supposed to have to worry abount paying for things when they are constantly trying to get you to spend more on massage, etc. etc. That was very annoying an left a bad taste.
Date of Stay: October 2025

958andreinas wrote a review November 2025
Philadelphia, Pennsylvania
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

My new found love

Hyatt was 10/10 experience!! The food was soooooo good. Which is great because I’ve only been to an all inclusive one other time before that and the food was terrible so this was a nice surprise. The pool was nice and cool, there were also hot tubs. Service was great we were able to order drinks right from the pool and there was also a swim up bar at the other smaller pool. Our server Miguel was top notch he started us off with tequila shots our first day! We knew to look for him every time since then!

Atmosphere was very relaxing. Perfect for a nice peaceful getaway while also being in walking distance of clubs/ bars, pharmacies, souvenir stores and restaurants if you decide to travel out.

My only complaint are the floor throughout the resort make sure to bring shoes/sandles with a good grip because the floors can get slippery while they’re wet.

Other than that I highly recommend them. Great experience overall.
Date of Stay: October 2025

A9281KImichaela wrote a review November 2025
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Rating

Amazing and relaxing vacation

The whole trip to the Hyatt vivid was absolutely amazing. I would say some of the biggest highlights of the trip were the activities provided by the resort. There were endless options, between sports, water activities, exercise classes, and even an amazing sound bath put on every morning by Crystal Stratis. Starting my day off with that really set the tone for an amazing and relaxing vacation.
Value - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Value Rating
Rooms - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Room Rating
Location - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Location Rating
Cleanliness - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Cleanliness Rating
Service - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Service Rating
Sleep Quality - 5
Hyatt Vivid Playa del Carmen, An All-Inclusive Resort Review Sleep Quality Rating
Date of Stay: October 2025