Hotel Riu Palace Kukulkan

Cancun, Mexico Hotel Riu Palace Kukulkan Rating 1602 Reviews

price from $ /night

About Hotel Riu Palace Kukulkan

The Hotel Riu Palace Kukulkan is located in front of the most beautiful beaches in the Hotel Zone of Cancun, Mexico, within walking distance of the main shopping center, restaurants, and local attractions of the area. It’s the perfect paradise for a dream vacation in the Caribbean. This Adults Only hotel in Cancun is a great choice for a romantic getaway or a trip with friends, giving you the exclusive RIU 24-hour All-Inclusive service.

With an elegant style, this All-Inclusive resort in Cancun has more than 400 superior category rooms, many of them with unparalleled ocean views. All the rooms have been designed to guarantee our guests a great night’s sleep and the utmost in comfort. During your stay, you’ll enjoy room service available 24 hours, a regularly refilled minibar and liquor dispenser, and TV Casting for you to stream your favorite content from your own device. In the morning, guests can enjoy a complete breakfast buffet with live cooking, fresh fruit, juices, and many more options to choose from.

Embark on a unique culinary experience at this hotel in Cancun, Mexico where you can savor the different flavors of the world with our wide range of dining options. We suggest sampling the best in international cuisine at the main restaurant with live cooking stations, as well as at our à la carte Asian, Mexican and Italian restaurants. As you can see, you have a wide variety of F&B venues including a Burger bar by the pool and an ocean-view Lounge bar with an outdoor terrace. Plus, with the All-Inclusive you’ll have plenty of snacks, ice creams, and international drinks with top brands to choose from all day long at the swimming pool bars and the lobby bar, where we offer the mixology Experience featuring a daily signature drink.

The Hotel Riu Palace Kukulkan has four outdoor swimming pools with sun terraces — one of them with a swim-up bar — a gym, a fun daytime entertainment schedule, and live music, shows, and performances at night. During the day, guests have access to the facilities of the RIU hotels in the Cancun area, located around three miles away, with a wide selection of water activities like catamarans, kayaks, bodyboards, and more. And after a long day exploring the wonders of the Mexican Caribbean, nothing beats pampering yourself at the Renova Spa and unwinding in the relaxation pools or the steam room, paired with the best body treatments. Enjoy the paradise that is Cancun with RIU!

Discover the new ELITE CLUB by RIU at the Hotel Riu Palace Kukulkan!

Experience an exclusive vacation with this premium service by booking the Elite Club rooms. What exclusive features will you get?

  • Premium room locations
  • Dedicated check-in area & Elite Club wristband
  • Confirmed late check-out until 1 PM and early check-in based on availability
  • Exclusive welcome gift
  • In-room aromatherapy
  • Upgraded in-room liquor dispenser with top brands
  • Upgraded minibar with snacks and bottle of wine
  • Exclusive restaurant for breakfast, including a-la-carte menu options
  • Access to exclusive premium branded drinks at "Daiquiri" Lobby Bar and Lounge Bar
  • Dinner reservation available for the a-la-carte restaurants
All Inclusive
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Nov 16, 2025 - Nov 19, 2025 3 nights
  • Junior Suite

    Air conditioning, ceiling fan, 2 double beds or 1 king size bed, living room area with sofa, direct dial phone, regularly replenished mini-bar and selection of in-room liquors (4 bottles regularly restocked), coffee maker, satellite flat-screen TV with Casting feature available, electronic in-room safe, iron and ironing board. Bathroom equipped with bathtub and separate shower, by door separate toilet, double-sink, vanity mirror, bathrobe, hairdryer and amenities. Free wifi service available in room. Balcony.

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    No rates available for room.
  • Accessible Junior Suite

    Wheelchair accessible and equipped with roll-in shower and handrails, Air conditioning, ceiling fan, 1 king size bed, living room area with sofa, direct dial phone, regularly replenished mini-bar and selection of in-room liquors (4 bottles regularly restocked), coffee maker, satellite flat-screen TV with Casting feature available, electronic in-room safe, iron and ironing board. Bathroom equipped with bathtub and separate shower, toilet, double-sink, vanity mirror, bathrobe, hairdryer and amenities. Free wifi service availabe in room. Balcony.

    Unavailable
    No rates available for room.
  • Junior Suite With Partial Ocean View

    Air conditioning, ceiling fan, 2 double beds or 1 king size bed, living room area with sofa (some with sofa-bed), direct dial phone, regularly replenished mini-bar and selection of in-room liquors (4 bottles regularly restocked), coffee maker, satellite flat-screen TV with Casting feature available, electronic in-room safe, iron and ironing board. Bathroom equipped with bathtub and separate shower, by door separate toilet, double-sink, banity mirror, bathrobe, hairdryer and amenities. Free wifi service available in room. Balcony with partial ocean view.

    Unavailable
    No rates available for room.
  • Junior Suite With Ocean View

    Air conditioning, ceiling fan, 2 double beds or 1 king size bed, living room area with sofa (some with sofa-bed), direct dial phone, regularly replenished mini-bar and selection of in-room liquors (4 bottles regularly restocked), coffee maker, satellite flat-screen TV with Casting feature available, electronic in-room safe, iron and ironing board. Bathroom equipped with bathtub and separate shower, by door separate toilet, double-sink, vanity mirror, bathrobe, hairdryer and amenities. Free wifi service available in room. Balcony with ocean view.

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    No rates available for room.
  • Suite Ocean View - Elite Club

    Air conditioning, ceiling fan, 1 king size bed, living room area with sofa, direct dial phone, regularly replenished minibar with snacks & bottle of wine, selection of in-room premium liquors (4 bottles regularly restocked), coffee maker, satellite flat-screen TV with Casting feature available, electronic in-room safe, iron and ironing board, walk-in closet. Bathroom equipped with bathtub and separate shower, by door separate toilet, double-sink, vanity mirror, bathrobe and slippers, hairdryer and upgraded amenities kit. In-room aromatherapy. Free wifi service availabe in room. Balcony with ocean view.

    Unavailable
    No rates available for room.
  • Elite Club Junior Suite Ocean Front

    Air conditioning, ceiling fan, 1 king size bed, living room area with sofa, direct dial phone, regularly replenished minibar with snacks & bottle of wine, selection of in-room premium liquors (4 bottles regularly restocked), coffee maker, satellite flat-screen TV with Casting feature available, electronic in-room safe, iron and ironing board. Bathroom equipped with bathtub and separate shower, by door separate toilet, double-sink, vanity mirror, bathrobe and slippers, hairdryer and upgraded amenities kit. In-room aromatherapy. Free wifi service availabe in room. Balcony with ocean front view.

    Unavailable
    No rates available for room.
  • Junior Suite Ocean View - Elite Club

    Air conditioning, ceiling fan, 2 double beds or 1 king size bed, living room area with sofa (some with sofa-bed), direct dial phone, regularly replenished mini-bar with snacks & bottle of wine, selection of in-room premium liquors (4 bottles regularly restocked), coffee maker, satellite flat-screen TV with Casting feature available, electronic in room safe, iron and ironing board. Bathroom equipped with bathtub and separate shower, by door separate toilet, double-sink, vanity mirror, bathrobe and slippers, hairdryer and upgraded amenities kit. In-room aromatherapy. Free wifi service available in room. Balcony with ocean view

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    No rates available for room.
  • Suite Ocean View

    Equipped with all the luxurious details imaginable, our Ocean View Elite Club Suites are the most exclusive rooms at the Hotel Riu Palace Kukulkan. Immerse yourself in a unique experience from your 60m2 (645ft2) suite with first-class amenities, aromatherapy for a unique sense of wellbeing, and infinite comfort in the 200x200cm (6.5x6.5ft) king bed. Among their top-notch features, these units have a large living room with a sofa, open bathroom area, air conditioning, a minibar stocked with snacks and a bottle of wine, a liquor dispenser with premium brands, a coffee maker, satellite flat-screen TV with Casting feature, and a balcony or terrace with sea views.

    Unavailable
    No rates available for room.

Hotel Riu Palace Kukulkan Amenities

  • Beach
  • Spa
  • Internet - Wireless
  • Fitness Center
  • Gift Shop
  • Fitness Classes

Weddings At Hotel Riu Palace Kukulkan

     Riu Hotels and Resorts have the wedding package that's right for your special day.

  • Classic Package: Complete with a wedding planner to thoughtfully coordinate your special day and all the elements necessary for an unforgettable ceremony. Our Classic Package is an ideal way to start your lives together in a very romantic and intimate way. Designed for Bride & Groom (Extra guest allowed with additional charge) 
  • Royal Package: The perfect balance between simplicity and extravagance, our Royal Wedding Package provides a variety of impressive amenities. From a complimentary room upgrade to a wedding cake and sparkling wine, the Royal Package is intended to make your special day perfect in every way.  Inclusions up to 20 guests, additional guests have extra cost. 
  • Caprice Package: The RIU Caprice Wedding Package is our most extravagant, elegant and complete option. Created for those who desire an unforgettable and once-in-a-lifetime event. The Caprice package provides an endless number of extraordinary details and amenities to ensure that your dream of a fairy-tale wedding truly does come true. Inclusions up to 40 guests, additional guests have extra cost. 

Restaurants

Pepe's Food Grill

Capuchino

  • Snack Bar

pâtisserie & ice cream parlor

Rossini

  • Italian

La casa de las flores

  • Mexican

Krystal

Fusion restaurant

Sunakku

  • Asian

Japanese restaurant

Don Julio

main restaurant with terrace

Bars

Mamasita

  • Swim-up pool bar

poolside bar with swim-up bar

Amenity Photo Coming

La Latina

  • Bar

lounge bar with terrace

Amenity Photo Coming

Daiquiri

  • Bar

Lobby Bar

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Hotel Reviews

4.5
Hotel Riu Palace Kukulkan Trip Advisor Rating
(1602 Reviews)
Excellent - 1,155
Hotel Riu Palace Kukulkan Excellent Reviews
Good - 255
Hotel Riu Palace Kukulkan Good Reviews
Average - 86
Hotel Riu Palace Kukulkan Average Reviews
Poor - 41
Hotel Riu Palace Kukulkan Poor Reviews
Terrible - 65
Hotel Riu Palace Kukulkan Terrible Reviews
Location - 4.0
Hotel Riu Palace Kukulkan Location Rating
Rooms - 4.0
Hotel Riu Palace Kukulkan Room Rating
Value - 4.0
Hotel Riu Palace Kukulkan Value Rating
Cleanliness - 4.0
Hotel Riu Palace Kukulkan Cleanliness Rating
Service - 4.0
Hotel Riu Palace Kukulkan Service Rating
Sleep Quality - 4.0
Hotel Riu Palace Kukulkan Sleep Quality Rating

Recent Reviews

Mobile26517034236 wrote a review September 2025
Hotel Riu Palace Kukulkan Review Rating

Excellent Service

Excellent Service, Food great, Bars Service, Nice views ,People from front desk very helpful ,there's a men ( Richard)at the entry ver helpful 👍 👍 👍
Date of Stay: September 2025

P3575PMpeggym wrote a review September 2025
Hotel Riu Palace Kukulkan Review Rating

Great experience very relaxing

People very friendly and anxious to help in any way very relaxing and poolside entertainment was superb would recommend
Value - 5
Hotel Riu Palace Kukulkan Review Value Rating
Rooms - 5
Hotel Riu Palace Kukulkan Review Room Rating
Location - 5
Hotel Riu Palace Kukulkan Review Location Rating
Cleanliness - 5
Hotel Riu Palace Kukulkan Review Cleanliness Rating
Service - 5
Hotel Riu Palace Kukulkan Review Service Rating
Sleep Quality - 5
Hotel Riu Palace Kukulkan Review Sleep Quality Rating
Date of Stay: September 2025

775mirceap wrote a review September 2025
Calgary, Alberta
Hotel Riu Palace Kukulkan Review Rating

Amazing beach , amazing people

Just got back from Cancun
I had the pleasure to stay in this resort for a week .
Beautiful place , well maintained , amazing people , great service , good food and drinks
I recommend this resort , you will not regrete
Thank you to all the staff members for the good work
I stayed in room 425😉
Value - 5
Hotel Riu Palace Kukulkan Review Value Rating
Rooms - 5
Hotel Riu Palace Kukulkan Review Room Rating
Location - 5
Hotel Riu Palace Kukulkan Review Location Rating
Cleanliness - 5
Hotel Riu Palace Kukulkan Review Cleanliness Rating
Service - 5
Hotel Riu Palace Kukulkan Review Service Rating
Sleep Quality - 5
Hotel Riu Palace Kukulkan Review Sleep Quality Rating
Date of Stay: September 2025

emmatO3351AC wrote a review September 2025
Hotel Riu Palace Kukulkan Review Rating

We would recommend this hotel

We loved this hotel. Staff and service were amazing. Everywhere was so clean. Great food & drinks. Special thanks to Jeromino and Rubi for their cocktails & service with a smile.
Date of Stay: September 2025

Kylecora wrote a review September 2025
Fort Collins, Colorado
Hotel Riu Palace Kukulkan Review Rating

Great trip

First let me say I love Mexico and her people! They truly try their best to make your trip perfect!
Check-in went well but our room was too close to the street and extremely noisy. The next day Justin got us an amazing room, I was a difficult person and I want to thank him for his professionalism in dealing with me.
The food was all great, breakfast with Sebastian on the patio, as well as the times we ate inside when it was too hot. Our favorite restaurant was Krystal! Everything was so delicious we went there twice! I forgot to write down names but truly the service was top notch.
Entertainment was great as well, Mariachi by the pool with a fabulous vocalist, live band Sunday night that couldn't be beat!! The entertainment staff worked constantly to keep everyone happy, the MC Valeria, well she was the best I've seen and I've come to Mexico for years! My favorite was Mar the fitness professional. She really knows her profession and can help you with anything fitness related.
High level alcohol is everywhere and all you need to do is ask! I'm sensitive to many alcohols and bring my own wine . We loved that we could go just a block away for hard seltzer so I had drinks I could drink all week. I wish they would carry them at the resort ,they are inexpensive and work for allergies.
Thank you Riu Palace Kukulkan for a wonderful vacation!
We'll be back....
Value - 5
Hotel Riu Palace Kukulkan Review Value Rating
Rooms - 5
Hotel Riu Palace Kukulkan Review Room Rating
Location - 5
Hotel Riu Palace Kukulkan Review Location Rating
Cleanliness - 5
Hotel Riu Palace Kukulkan Review Cleanliness Rating
Service - 5
Hotel Riu Palace Kukulkan Review Service Rating
Sleep Quality - 4
Hotel Riu Palace Kukulkan Review Sleep Quality Rating
Date of Stay: September 2025

Vacation25367016738 wrote a review October 2025
Hotel Riu Palace Kukulkan Review Rating

AMAZING GIRLS TRIP

Such a beautiful trip an outstanding resort 5 stars all around. Food, service, beach. Absolutely everything is outstanding.
Value - 5
Hotel Riu Palace Kukulkan Review Value Rating
Rooms - 5
Hotel Riu Palace Kukulkan Review Room Rating
Location - 5
Hotel Riu Palace Kukulkan Review Location Rating
Cleanliness - 5
Hotel Riu Palace Kukulkan Review Cleanliness Rating
Service - 5
Hotel Riu Palace Kukulkan Review Service Rating
Sleep Quality - 5
Hotel Riu Palace Kukulkan Review Sleep Quality Rating
Date of Stay: October 2025

Roving05489448271 wrote a review October 2025
Hotel Riu Palace Kukulkan Review Rating

Perfection

Beautiful place tons to do weather perfect. Customer service was exceptional and catered to your every need. Food was great and available constantly
Value - 5
Hotel Riu Palace Kukulkan Review Value Rating
Rooms - 5
Hotel Riu Palace Kukulkan Review Room Rating
Location - 5
Hotel Riu Palace Kukulkan Review Location Rating
Cleanliness - 5
Hotel Riu Palace Kukulkan Review Cleanliness Rating
Service - 5
Hotel Riu Palace Kukulkan Review Service Rating
Sleep Quality - 5
Hotel Riu Palace Kukulkan Review Sleep Quality Rating
Date of Stay: October 2025

joetW4384JZ wrote a review October 2025
Hotel Riu Palace Kukulkan Review Rating

Not terrible, but far from great.

This is my 5th all-inclusive trip to Mexico.
I'd like to start with the fact that the staff at the hotel are all fantastic. Great people all around. The hotel itself is very clean and being fairly new, it's in pretty good condition.

The checkin process was fairly quick and easy though we were never given any info on the resort credits that were supposed to be part of our package.

There is little to no benefit in paying the extra money to be in the "elite" club.

The pools are lack luster at best. They are too shallow and heat up way too quickly on a hot day. The bar pool is by far the most useless. I can only describe it as a human soup bowl. The tables and water are at the wrong height be useful to anyone. There is a constant film of sunscreen and spilled drinks on the surface and it's just bathwater warm except in the early morning.

The food stand by the pools serves probably the worst burger I've ever had in Mexico. The hotdogs are oddly decent. Some of the daily specials are pretty good. The Mexican chicken, and the BBQ ribs stand out here.

The beach is decent but far from special. There is a lot of flat sand and easy access to the water, but nothing worthwhile to snorkel or swim to in the area.

The buffet was just above "edible". Only the ham sandwiches at breakfast and the ice cream at lunch made it at all competitive with other similar resorts. Again, the staff here was great.

The individual restaurants are all tiny and wait times can be long. Worst of all, they won't take a reservation at all unless you are Elite. Even if you are elite, they won't take a reservation for a party larger than those in your room (4 couples all in the "elite" club can not make a reservation for 8).

The bars have all been decent, but this is not the place if you like Captain and coke. They only have Pepsi and that's just not the same. There are three different convenience stores only a few yards from the hotel (Circle K, Oxxo, and 7-11). All of them sell coke so you can have the real thing for only a few pesos. Also for you captain fans, make sure you specify captain so they don't give you some nasty well rum.

The evening shows are about what I've come to expect from a resort of this caliber, not great, but entertaining enough if you are drunk.

Will I return to this resort? Maybe, if it was free, but I'm not paying to stay here again.
Value - 3
Hotel Riu Palace Kukulkan Review Value Rating
Rooms - 4
Hotel Riu Palace Kukulkan Review Room Rating
Location - 2
Hotel Riu Palace Kukulkan Review Location Rating
Cleanliness - 5
Hotel Riu Palace Kukulkan Review Cleanliness Rating
Service - 5
Hotel Riu Palace Kukulkan Review Service Rating
Sleep Quality - 4
Hotel Riu Palace Kukulkan Review Sleep Quality Rating
Date of Stay: October 2025

Travel21086270753 wrote a review October 2025
Detroit, Michigan
Hotel Riu Palace Kukulkan Review Rating

🥳💝My 60th Birthday Celebration💝🥳

I chose to celebrate my 60th Birthday at RIU KULKULAN because of its location, activities and food options for my Friends and Family.
We were totally amazed by the Hospitality, from the Bellmen, to the Front Deal, to every single Host/Hostess in the restaurants, at the pools, on the beach and especially, the Elite Club!!! Special shout out to Abby @ the Elize Club Pool💝💝💝

The Buffet was our dining choice for Breakfast & most Dinners. The food was fresh and delicious.

We ate at the Elite Club restaurant for Dinner our last nite together, I was impressed by the Menu, Lamb Chops, Steak & Chicken was cooked to perfection.

The only negative for me, was the Seaweed on the Beach leading to the water but once I passed it, Paradise

Book RIU KULKULAN, you won’t be disappointed

Thank you RIU for making my 60th Birthday the Best EVER🥳🎉🥳🎉🥳
Date of Stay: October 2025

Global27903396080 wrote a review October 2025
Hotel Riu Palace Kukulkan Review Rating

Group trip

We have travelled to many resorts in Cancun. We enjoyed our stay, the resort is beautiful, clean and the staff is great! My biggest issue with the resort is once you leave your suite there are exactly to restroom areas for the whole resort. There is one in the lobby and one for all 4 pools and the beach area! Very unacceptable!!
Date of Stay: October 2025

Dreamer63884157835 wrote a review October 2025
Houston, Texas
Hotel Riu Palace Kukulkan Review Rating

Family Vacation Gone Right

Family vacation in a magical location was a slice of heaven and the staff at the resort just made the vacation better! Would recommend 10/10
Date of Stay: July 2025