Hard Rock Hotel Riviera Maya

Riviera Maya, Mexico Hard Rock Hotel Riviera Maya Rating 23396 Reviews

price from $ /night

About Hard Rock Hotel Riviera Maya

Everyone deserves the rock star treatment. Couples, families, even kids. That\'s why the Hard Rock Hotel Riviera Maya offers both a family and adult side to create a one-of-a-kind all-inclusive experience for guests of all ages. Pick your poison. The family section is comprised of 660 comfortable guestrooms, five tantalizing restaurants, four bars for the adults, multiple pools, endless water activities and a teen club. The adult side holds a very lucky 606 private guestrooms, four fine restaurants, four bars, plenty of pools, including a grotto pool that becomes a nightclub after hours, and one of the top-rated spas in the Riviera Maya. So, rock on Mom. Rock on Dad. Rock on kids. Rock on couples. Rock on everyone. It\'s almost time to see the show in Riviera Maya.

All Inclusive
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Aug 22, 2026 - Aug 25, 2026 3 nights
  • Deluxe Gold King

    Garden View, One King Bed

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  • Deluxe Gold Double

    482 square feet. 2 Double Beds.

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  • Deluxe Gold Pure Wellness Double

    482 square feet of space. 2 Double Beds. Garden View

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  • Deluxe Partial Ocean View Double Beds

    Deluxe Partial Ocean View Double – Consider this room your all-access pass to club awesome. So kick things off in style and never look back with two double beds. View: Partial ocean view. 482 sq. ft. 3 adults plus one child (0-17 years) or 2 adults plus 2 children (0-17 years) or 1 adult plus 3 children (0-17 years). Hydro spa tub, Private bath with shower, Mini bar with soda, bottled water, juice and domestic beer, LCD TV with satellite, Rock Spa® bath amenities, Coffee maker.

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  • Deluxe Sky Terrace (1br)

    Best View Available. 964 square feet of space. 2 rooms and a terrace.

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  • Diamond King

    One king bed. Hard Rock is more than a vacation lifestyle. And to prove it, packed these legendary digs with non-stop extras and no-limit luxury.

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  • Deluxe Family 2 Bedroom

    Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras including two connecting rooms, one with a king bed, the other with two double beds. Garden or Resort View. 964 square feet.

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  • Deluxe Grand Sky Terrace

    Deluxe Grand Sky Terrace (Two Bedroom) – Two connecting rooms: one room with a king bed and a second room with two double beds. We packed this crowd pleaser with everything your entourage needs. Live it up and rock the show in style. Enjoy! Hydro spa tub in room, 2 private bathrooms with showers, Access to a private 2nd floor sky terrace with lounge chairs, hydro spa tub, and a half bathroom, Mini bar with soda, bottled water, juice and domestic beer, LCD TV with satellite, Rock Spa® bath amenities, Coffee maker.

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  • Rock Suite Ocean Front 2 Bedroom

    Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with two double beds. 2,583 square feet. Ocean Front View.

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  • Rock Suite Ocean Front Rooftop Lounge

    Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with Personal Assistant – This suite plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with two double beds. Don’t forget the living and dining room areas to top off your stay. View: Ocean front view. Max Occupancy: 6 guests including children and infants. 2,583 sq. ft. Hydro spa tub in each room, 2 full private bathrooms with showers, 1 half bathroom, Access to a private 2nd floor sky terrace with table, chairs, hydro spa tub and a half bathroom, Mini bar with soda, bottled water, juice and domestic beer, LCD TV with satellite, Rock Spa® bath amenities, Espresso/American coffee maker.

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  • Heaven Deluxe Gold King (adults Only)

    Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king bed or two double beds.

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  • Heaven Deluxe Gold Double (adults Only)

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  • Heaven Deluxe Pure Wellness King (adults Only)

    All the regular Gold awesomeness with the addition of the PURE standard. Hypo-Allergenic Rooms are designed to provide a better night%27s sleep for all guests especially allergy sufferers. In addition to our usual cleaning protocol, our PURE rooms undergo an additional seven-step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and maintained on an ongoing basis by PURE solutions.

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  • Heaven - Deluxe Swim Up King

    Heaven Deluxe Swim-up King - Let’s take things up a notch with a swim-up pool and legendary digs packed with non-stop extras and no-limit luxury. View: Garden view. 482 sq. ft. Max occupancy for room with one king bed: two adults. Hydro spa tub, Private bath with shower, Mini bar with soda, bottled water, juice and domestic beer, LCD TV with satellite, Rock Spa® bath amenities, Espresso/American coffee maker.

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  • Heaven Deluxe Sky Terrace 1 Bedroom (adults Only)

    One king bed. Best view available. 964 Square feet of Space

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  • Heaven Deluxe Diamond (adults Only)

    Best Available view. One King Bed. 482 square feet of space.

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  • Heaven Rock Suite Ocean Front 2 Bedroom With Personal Assistant (adults Only)

    This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with one king bed or two double beds. 2,583 square feet of space. Ocean Front View.

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    No rates available for room.
  • Heaven - Rock Suite Ocean Front Roof Top Lounge (2bdr) With Personal Assistant

    Two bedroom suite equipped with a dining and living room area. Feel that? That’s a feeling only a suite like this could deliver. And don’t worry — it never fades. Not when you surround yourself with non-stop luxury at every turn. Go big and enjoy. 5166 square feet. Ocean Front View

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Hard Rock Hotel Riviera Maya Amenities

  • Beach
  • Water Park
  • Entertainment
  • Spa
  • Fitness Center
  • Barber/Beauty Salon
  • Swimming pool(s)

Weddings At Hard Rock Hotel Riviera Maya

     Is it going to be love,unplugged with an intimate beachfront ceremony? Or a blowout banquet for you and a thousand ofyour biggest fans? A sophisticated city rooftop? A tropical destination that blends passiion and paradise?

    Like music, weddings come in many styles. Each of Hard Rock Hotel locations feature elegant and edgy space ideal for large receptions or low-key parties, with full catering and planning services to ensure a perfect performance. They offer indoor event space that can hold up to 1,000 guests, as well as rooftop terraces and private beaches for a breathtaking outdoor wedding. The venues are well-equipped with dynamic lighting, state-of-the-art sound systems and other a/v technology to keep the party flowing as long as you like.

     Get guests moving with live music or a DJ (sure, this resort group can help with that). Create a slideshow of your favorite snapshots to project on the big screen. Go all out with rock-inspired details that would only make sense in a place as cool as Hard Rock. Relax and leave the setup to them! And with so many gorgeous and exciting locations, Hard Rock Hotel is perfect for a destination wedding. Let the city set the mood, with something slick and sophisticated in Singapore or beach-breezy in Ibiza. Hard Rock Hotels can even help arrange activities for your group to transform their stay into a luxury vacation.


Restaurants

Float

  • Snack Bar

Enjoy snacks by the pool with a selection of top-shelf cocktails to match.

Los Gallos

  • Mexican
  • A la Carte

An icon of Latin American cuisine, generating countless of flavors, customs and traditions. Los Gallos boasts a magnificent decorative ambiance and freshly prepared classic Mexican cuisine: tacos, tlacoyos, fajitas... it is all part of our vocabulary. Located in Heaven for all adult guests.

Le Petit Cochon

  • French

Serving remarkable dishes à la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.

Ciao

  • Italian

Savor the finest Italian specialties à la carte as you take your taste buds on a journey to the heart of culinary paradise. We’ve got your favorite table ready and waiting. Cuisine: Sit down to an Italian feat at our very own fine dining spot. In the mornings, indulge in a sumptuous breakfast of International fare. In the evening, the restaurant becomes a dazzling setting for savoring the finest Italian specialties and expertly prepares pasta dishes.

Toro

  • Steak

The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served à la carte.

Cafetto

Grab a continental breakfast for the perfect way to start the morning or enjoy snacks, coffee, and tea throughout the day. Cuisine: Continental breakfast, snacks, coffee and tea Schedule: Breakfast – 6hrs to 10hrs, Snacks, coffee and tea – until 23hrs

Zen

  • Asian

From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served à la carte. Cuisine: Find your Zen at our Asiatic-themed hot spot. Zen offers an extraordinary fine dining experience composed of expertly prepared Asian cuisine. During the evening, savor Asian specialties such as Teppanyaki.

Ipanema

  • A la Carte

Head to South America with authentic Rodizio service and the passionate flavors of Brazil. Sit, sample, and share with traditional ingredients and modern style. Cusine: Authentic service in true Brazilian style. Indulge in the finest cuts of beef, pork, poultry and more, cooked fresh over spitfire and sliced tableside just for you.

Frida

  • Mexican

Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties à la carte.

Pizzeto

Step outside and step into a world of flavor with a wood burning stove, crispy brick-oven pizza, salads, soups, and pasta à la carte. Dress Code: Casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)

The Market

Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and a themed dinner buffet by night.

Bars

Club Heaven Disco

  • Discotheque

Enjoy a selection of premium cocktails as you take it through the night with live DJ entertainment, an extravagant dance floor, and a lavish modern design. Open from Thursday to Saturday from 11 PM to 2 AM.

Amenity Photo Coming

Rhythm Bar

  • Bar

Part of the Rock Spa® experience, Rhythm features a relaxing environment, premium cocktails, and international favorites just steps from the cross current pool. Located at Heaven for all adult guests

Amenity Photo Coming

Martini Bar

  • Bar

Enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya. Located at Heaven for all adult guests

Sun Bar

The perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites, and a premium selection.

Dive

  • Swim-up pool bar

Refuel with great snacks, top-shelf drinks, and service by the Heaven pool.

Golf

HARD ROCK GOLF CLUB™ RIVIERA MAYA

This is more than just a game was awarded the Trip Advisor Certificate of Excellence thanks to 18 flawless holes and 6,775 yards of challenging play. Tee up and make your approach to rock & roll glory today. And that calls for more than just a golf course. Located in the ideal area of Quintana Roo, the Hard Rock Golf Club™ Riviera Maya features stunning natural beauty surrounded by exotic wildlife and ancient Mayan ruins and it was designed by Robert von Hagge as one of the first courses of the modern era.

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Hotel Reviews

4.4
Hard Rock Hotel Riviera Maya Trip Advisor Rating
(23396 Reviews)
Excellent - 16,482
Hard Rock Hotel Riviera Maya Excellent Reviews
Good - 3,086
Hard Rock Hotel Riviera Maya Good Reviews
Average - 1,635
Hard Rock Hotel Riviera Maya Average Reviews
Poor - 955
Hard Rock Hotel Riviera Maya Poor Reviews
Terrible - 1,239
Hard Rock Hotel Riviera Maya Terrible Reviews
Location - 4.0
Hard Rock Hotel Riviera Maya Location Rating
Rooms - 4.0
Hard Rock Hotel Riviera Maya Room Rating
Value - 4.0
Hard Rock Hotel Riviera Maya Value Rating
Cleanliness - 4.0
Hard Rock Hotel Riviera Maya Cleanliness Rating
Service - 4.0
Hard Rock Hotel Riviera Maya Service Rating
Sleep Quality - 4.0
Hard Rock Hotel Riviera Maya Sleep Quality Rating

Recent Reviews

794melinar wrote a review October 2025
Hard Rock Hotel Riviera Maya Review Rating

Top Notch!

Had a great experience at the foam party. The entertainment team Emi, Hector, Braulio, GG, Danny Boy y Lalo are absolutely fantastic. They make the party! Service is exceptional. So far my favorite Hard Rock.
Date of Stay: October 2025

Y5681KBdenisef wrote a review October 2025
Hard Rock Hotel Riviera Maya Review Rating

Great after a rocky start

I would have rated 5 star but for the first night and day we were put into an inferior room, not what we had expected at all. Very dated, lots of issues and nowhere near our family. We had booked as a family. However, thanks to the wonderful concierge team, in particular Brenda, Fernando and Enrique this was resolved and we were moved to a much better room. They also kept in touch with us daily. We also found that the steak restaurant was closed until our 5th day and the Market buffet was closed 2 evenings and we were not aware of any of these closures. Perhaps this should be communicated at check in.
We also found there were no outside bars open in the evening. The one night the rooftop bar was open we were told there was a private function on and were were not permitted to go in. So every evening our pre dinner drinks were inside. What a waste of a beautiful setting. Staff were all amazing as was the food and drinks. Our overall impression was good but that the rooms and corridors let it down.
Date of Stay: October 2025

125clairei wrote a review October 2025
Hard Rock Hotel Riviera Maya Review Rating

A Fab Holiday

A fab resort with so much to offer for all the family. Entertainment was another level and a great choice of restaurants. We all loved it and will definitely be back! Big shout out too the entertainment team Emi, Hector, Eddie
Tarzan, Danny boy, GG and Lunar. And a special mention to Cici for making the best omelettes everyday with a huge smile. Thank you all x
Value - 5
Hard Rock Hotel Riviera Maya Review Value Rating
Rooms - 4
Hard Rock Hotel Riviera Maya Review Room Rating
Location - 5
Hard Rock Hotel Riviera Maya Review Location Rating
Cleanliness - 5
Hard Rock Hotel Riviera Maya Review Cleanliness Rating
Service - 5
Hard Rock Hotel Riviera Maya Review Service Rating
Sleep Quality - 5
Hard Rock Hotel Riviera Maya Review Sleep Quality Rating
Date of Stay: October 2025

H9312OBjoes wrote a review October 2025
Hard Rock Hotel Riviera Maya Review Rating

Top notch

Brilliant time all round. Staff are friendly & the place is immaculate.
Big shout out to Eddie in entertainment, top laugh & made it more personal.
Value - 5
Hard Rock Hotel Riviera Maya Review Value Rating
Rooms - 3
Hard Rock Hotel Riviera Maya Review Room Rating
Location - 4
Hard Rock Hotel Riviera Maya Review Location Rating
Cleanliness - 5
Hard Rock Hotel Riviera Maya Review Cleanliness Rating
Service - 5
Hard Rock Hotel Riviera Maya Review Service Rating
Sleep Quality - 2
Hard Rock Hotel Riviera Maya Review Sleep Quality Rating
Date of Stay: October 2025

j1318 wrote a review October 2025
Taunton, Massachusetts
Hard Rock Hotel Riviera Maya Review Rating

Always a great experience with the staff at Hard Rock!!!!

Carmelo & Aaron at the pool were amazing they went above and beyond to grant stellar service daily!!! I can’t say enough about the service they provided!
Date of Stay: October 2025

justycep2023 wrote a review October 2025
Hard Rock Hotel Riviera Maya Review Rating

Amazing

Carmelo the pool guy was great!!! The service was phenomenal!! He was extremely friendly and consistent. Made sure my family and I were always with a smile on our face, drink in hand, He definitely deserves more recognition he is by far the best and I have been to the resort a few times he was definitely the best staff!
Value - 5
Hard Rock Hotel Riviera Maya Review Value Rating
Rooms - 5
Hard Rock Hotel Riviera Maya Review Room Rating
Location - 5
Hard Rock Hotel Riviera Maya Review Location Rating
Cleanliness - 5
Hard Rock Hotel Riviera Maya Review Cleanliness Rating
Service - 5
Hard Rock Hotel Riviera Maya Review Service Rating
Sleep Quality - 5
Hard Rock Hotel Riviera Maya Review Sleep Quality Rating
Date of Stay: October 2025

JermaineP_12 wrote a review October 2025
Hard Rock Hotel Riviera Maya Review Rating

INCREDIBLE STAFF MEMBERS

During my stay (10/24-10/31), I had the pleasure of interacting with a variety of staff members, each of whom contributed a memorable and enjoyful experience. I would like to acknowledge them. Romero, a pool waiter, was phenomenal. Romero is very attentive and always remembered what we were drinking. Eduardo, part of the entertainment team, was also phenomenal. He kept the partying going. Carmelo and Aaron, pool concierges, always checked with us to make sure our vacation was going excellent and provided everything we asked for. Carlos, waiter in Isla, provided great service everyday at the restaurant. These gentleman all went above and beyond, were very friendly to our family and were phenomenal at their job. A bartender at the Dive Bar was skilled, making some excellent drinks. I can not remember his name but he flips liter bottles on the top of his hand. Another skilled bartender (Alejandro) worked at the Heaven bar, inside the lobby. He also make some excellent drinks.

Overall, these employees are some of the resorts greatest assets. Their professionalism, friendiness and dedication to guest satisfaction made our vacation truly exceptional. These incredible staff made our family and other guest feel valued and welcomed.

The property is well manicured, and always clean. The rooms are nice and housekeeping do a great job. The food in all the restaurants we ate at were good, which was a different one every night. No complaints. Highly recommended and we will definitely be returning
Date of Stay: October 2025

378aleseh wrote a review November 2025
Hard Rock Hotel Riviera Maya Review Rating

Awesome Staff & Experience

Pool activities staff was amazing. Hector Rocks!! Eduardo Ovi Jazzi provided so much fun for our kids. Great atmosphere!
Value - 5
Hard Rock Hotel Riviera Maya Review Value Rating
Rooms - 5
Hard Rock Hotel Riviera Maya Review Room Rating
Location - 5
Hard Rock Hotel Riviera Maya Review Location Rating
Cleanliness - 5
Hard Rock Hotel Riviera Maya Review Cleanliness Rating
Service - 5
Hard Rock Hotel Riviera Maya Review Service Rating
Sleep Quality - 5
Hard Rock Hotel Riviera Maya Review Sleep Quality Rating
Date of Stay: November 2025

DustinHeu wrote a review November 2025
Hard Rock Hotel Riviera Maya Review Rating

Entertainment Crew!!

Had a great time here at this resort. The entertainment crew did a great job with games and prizes. Hector, Ovi, Eduardo, Jazzy entertained the guests and our kids and we ended up with some shirts and a water bottle that our kids enjoyed for winning games.
Value - 5
Hard Rock Hotel Riviera Maya Review Value Rating
Rooms - 5
Hard Rock Hotel Riviera Maya Review Room Rating
Location - 5
Hard Rock Hotel Riviera Maya Review Location Rating
Cleanliness - 5
Hard Rock Hotel Riviera Maya Review Cleanliness Rating
Service - 5
Hard Rock Hotel Riviera Maya Review Service Rating
Sleep Quality - 5
Hard Rock Hotel Riviera Maya Review Sleep Quality Rating
Date of Stay: November 2025

Kim0311 wrote a review November 2025
Doncaster, South Yorkshire, England
Hard Rock Hotel Riviera Maya Review Rating

Wow factor hotel & Entertainment team first class!

This place is epic! We have really enjoyed our holiday here, so much to do and see. With us travelling with a young family the days are more jam packed than the evenings and I cannot fault the day time entertainment around the pools. Our fav spot I have to day was by the hacienda pool azul… the team were amazing! Big shout out to edwardo, Jazzie, Ovi and a really special mention for Hector… what a guy, he made sure our little one felt included and had the best time around the pool. Our little one even made him a picture to say thanks 🤩, he really made our experience better - thank you 🙏

My only comment for feedback for the hotel in general and my reason for not giving full marks, is the evening choice of bars when with a family, it would be nice to have some outside space to sit and enjoy a drink with the family. There only seems to be the sports bar inside as a location for drinks, and this can be a little noisy if there are games on. So would have loved a few outside locations to enjoy an evening drink!
Date of Stay: November 2025