Hacienda Tres Rios
Riviera Maya,
Mexico 
13858 Reviews
price from $ 0 /night
About Hacienda Tres Rios
Nestled in a 326-acre pristine nature park in the Riviera Maya, Hacienda Tres Ríos is a luxury resort 8 minutes from Playa dek Carmen and only thirty minutes south from Cancun International Airport. This resort has 273 suites some of them with ocean view. Treat yourself to the Endless Luxury All-Inclusive Plan with a sumptuous mix of elegant accommodations, fine dining and tasteful entertainment and world-class spa.
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Nov 16, 2025 -
Nov 19, 2025 3 nights
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Junior Suite - Mangrove View
The exuberant Mangrove Junior Suites feature a private balcony or terrace offering a stunning view of the natural mangroves and the lush tropical gardens of our exclusive resort’s Nature Park. Each environmentally friendly suites have been designed with native materials from the Yucatan Peninsula, and equipped with luxurious services and amenities such as Mexican mahogany furniture and marble floors, Two double or a king size beds lounge area with sofa bed, 32” flat screen satellite TV, DVD and CD players, in-room laptop size safe, alarm clock with iPod adapter, coffee maker, minibar, air conditioning, large closets, iron and ironing board, spacious full bathroom, our resort’s signature robes and slippers, vanity mirror with light, pillows menu, deluxe 300-count Egyptian cotton linens, wireless internet access, minibar, hair dryer , as well as deluxe personal care amenities.
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La Ceiba Junior Suite - Ocean View
Each of the spacious Ocean View Ceiba Junior Suites feature a private balcony or terrace, presenting a spectacular view of the tranquil waters of the Mexican Caribbean. Each environmentally friendly suites have been designed with native materials from the Yucatan Peninsula, and equipped with luxurious services and amenities such as Mexican mahogany furniture and marble floors, Two double or a king size beds lounge area with sofa bed, 32” flat screen satellite TV, DVD and CD players, in-room laptop size safe, alarm clock with iPod adapter, coffee maker, minibar, air conditioning, large closets, iron and ironing board, spacious full bathroom, our resort’s signature robes and slippers, vanity mirror with light, pillows menu, deluxe 300-count Egyptian cotton linens, wireless internet access, minibar, hair dryer , as well as deluxe personal care amenities.
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No rates available for room. -
Mangrove Junior Suite Jacuzzi
The exuberant Mangrove Junior Suites feature a private balcony or terrace offering a stunning view of the natural mangroves and the lush tropical gardens of our exclusive resort’s Nature Park. Jacuzzi located on the balcony.Each environmentally friendly suites have been designed with native materials from the Yucatan Peninsula, and equipped with luxurious services and amenities such as Mexican mahogany furniture and marble floors, Two double or a king size beds lounge area with sofa bed, 32” flat screen satellite TV, DVD and CD players, in-room laptop size safe, alarm clock with iPod adapter, coffee maker, minibar, air conditioning, large closets, iron and ironing board, spacious full bathroom, our resort’s signature robes and slippers, vanity mirror with light, pillows menu, deluxe 300-count Egyptian cotton linens, wireless internet access, minibar, hair dryer , as well as deluxe personal care amenities.
Unavailable
No rates available for room. -
La Ceiba Junior Suite Ocean View - Jacuzzi
Each of the spacious Ocean View Ceiba Junior Suites feature a private balcony or terrace, presenting a spectacular view of the tranquil waters of the Mexican Caribbean with jacuzzi on the balcony or in the room. Each environmentally friendly suites have been designed with native materials from the Yucatan Peninsula, and equipped with luxurious services and amenities such as Mexican mahogany furniture and marble floors, Two double or a king size beds lounge area with sofa bed, 32” flat screen satellite TV, DVD and CD players, in-room laptop size safe, alarm clock with iPod adapter, coffee maker, minibar, air conditioning, large closets, iron and ironing board, spacious full bathroom, our resort’s signature robes and slippers, vanity mirror with light, pillows menu, deluxe 300-count Egyptian cotton linens, wireless internet access, minibar, hair dryer , as well as deluxe personal care amenities.
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No rates available for room.
Hacienda Tres Rios Amenities
- Fitness Center
- Gift Shop
- Internet - Wireless
- Kayaks
- Snorkeling
- Spa
- Swimming pool(s)
- Entertainment
- Beach
Weddings At Hacienda Tres Rios
Begin your happily ever after in a place that inspires you’ll remember beyond pictures. Whether dreaming of an intimate wedding or extravagant ceremony on the beach, you’ll find the perfect place and package when you book your special day at one of Jewel’s all-inclusive resorts in Jamaica. Let us bring your fantasy to life as our professional event planners take care of your every need – from floral to photography – and discover all of the benefits of getting married at destinations designed with romance in mind.
Restaurants
Restaurants
- Mexican
- French
- A la Carte
- Asian
- Italian
- Room Service
Vacations are always a good time to indulge in your favorite foods and try regional specialties. Designed to ensure you never run out of choices, Hacienda Tres Ríos offers countless dining options, private dining alternatives, a sommelier (wine steward), and 24-hour room service – all included in this endless luxury, all inclusive resort.
For a more tantalizing gourmet experience, we provide a variety of specialty restaurants, ranging in taste from Italian and Mexican to French and Asian cuisine. Skilled food specialists and professional chefs coordinate all aspects of our food development, turning each meal into a delicious, healthy, and delightful experience for every guest.
Bars
Bars
- Sports Bar
- Bar
Sip refreshing cocktails at the VIP and adult-only areas by the pool, or enjoy watching children play on the beach. The open bar service at Hacienda Tres Ríos offers a wide variety of premium domestic and imported alcoholic beverages that add to your enjoyment of a dream vacation in the Riviera Maya.
Offering a choice of bars at Hacienda Tres Ríos means you’ll always find a place for a casual get-together or a celebratory toast. See that long-awaited game at our spirited sports bar, dance the night away to live music, or watch the evening take shape with a special mixed drink at the Terraza Martini.
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Hotel Reviews
4.4
![Hacienda Tres Rios Trip Advisor Rating]()
(13858 Reviews)
(13858 Reviews)
Excellent - 9,089
![Hacienda Tres Rios Excellent Reviews]()
Good - 2,722
![Hacienda Tres Rios Good Reviews]()
Average - 1,009
![Hacienda Tres Rios Average Reviews]()
Poor - 477
![Hacienda Tres Rios Poor Reviews]()
Terrible - 562
![Hacienda Tres Rios Terrible Reviews]()
Location - 4.0
![Hacienda Tres Rios Location Rating]()
Rooms - 4.0
![Hacienda Tres Rios Room Rating]()
Value - 4.0
![Hacienda Tres Rios Value Rating]()
Cleanliness -
4.0
![Hacienda Tres Rios Cleanliness Rating]()
Service - 4.0
![Hacienda Tres Rios Service Rating]()
Sleep Quality - 4.0
![Hacienda Tres Rios Sleep Quality Rating]()
Recent Reviews
Explorer63364763823 wrote a review
October 2025
![Hacienda Tres Rios Review Rating]()
Perfect paradise getaway
Hacienda Tres Ríos was the perfect all inclusive getaway. The food and hospitality is amazing. Tools are updated and cozy.
Date of Stay: August 2025
rogerhA1169ZW wrote a review
October 2025
![Hacienda Tres Rios Review Rating]()
The best ever.
Stayed here a week and loved it. It does pay off to be a member. Take advantage of the excursion. Ceaser in the bar and Victor pool side rocked.
Value - 5
![Hacienda Tres Rios Review Value Rating]()
Rooms - 5
![Hacienda Tres Rios Review Room Rating]()
Location - 5
![Hacienda Tres Rios Review Location Rating]()
Cleanliness - 5
![Hacienda Tres Rios Review Cleanliness Rating]()
Service - 5
![Hacienda Tres Rios Review Service Rating]()
Sleep Quality - 5
![Hacienda Tres Rios Review Sleep Quality Rating]()
Date of Stay: October 2025
17alfredoj wrote a review
October 2025
![Hacienda Tres Rios Review Rating]()
islas and the Forno es so nice and friendly so professional and kind is a pleasure to have a service from Her you can feel that
She loves to take care of people
You can feel
Rosa la mesera del restaurantislas and the Forno es so nice and friendly so professional and kind is a pleasure to have a service from Her you can feel that
She loves to take care of people
Date of Stay: October 2025
397luisandr_sd wrote a review
October 2025
![Hacienda Tres Rios Review Rating]()
My only complaint: we forgot a speaker at the sports bar, in plain view of a security camera. When we came back to recover it, we found that it had been stolen. Unfortunately, the staff was not very cooperative in locating it or even in checking the camera footage.
Relaxing Experience, room for improvement.
The overall experience was good, the food and drinks were good, but I would expect better quality in the drinks.My only complaint: we forgot a speaker at the sports bar, in plain view of a security camera. When we came back to recover it, we found that it had been stolen. Unfortunately, the staff was not very cooperative in locating it or even in checking the camera footage.
Date of Stay: October 2025
DianeC197 wrote a review
October 2025
Russiaville, Indiana
![Hacienda Tres Rios Review Rating]()
Russiaville, Indiana
Nice stay at all inclusive resort
We liked the resort. Loved the food choices. The drinks were good. The overall look was okay because they were doing so much construction. Sometimes the outdoor upkeep could use more care. Pretty high pressure sales pitch was uncomfortable.
Date of Stay: October 2025
lizajasonalways wrote a review
October 2025
![Hacienda Tres Rios Review Rating]()
Despite being Herencia Members and paying a premium, we consistently feel we are not receiving the value or benefits that were promised. Our all-inclusive rates remain significantly higher than other guests we’ve met, many of whom pay less for comparable or even upgraded accommodations. The promised “exclusive” member benefits, such as free vacations, cruises, and access to new facilities, have simply never materialized. Each time we inquire, there is little to no availability, and the explanations always feel like empty promises.
Additionally, the property has been under construction for more than 18 months, and we have not seen any of the improvements reflected in our experience. We were assured that our last upgrade would allow us to stay in the new building — yet nearly two years later, that building is still incomplete. When we use our corporate weeks, we’re also told we cannot take advantage of member specials, which feels unfair and contradictory to the value we were sold.
We continue to return because of the wonderful staff and the relationships we’ve built with other members, but the lack of transparency, broken promises, and rising costs have left us deeply frustrated. We sincerely hope your management team re-evaluates how members—especially long-term ones—are treated and that meaningful improvements are made moving forward.
Misled and Unsatisfied
While we continue to enjoy visiting your property and truly appreciate the kindness and professionalism of the staff—many of whom we’ve come to know and love over the years—we feel compelled to share our growing disappointment with the overall membership experience, time after time...Despite being Herencia Members and paying a premium, we consistently feel we are not receiving the value or benefits that were promised. Our all-inclusive rates remain significantly higher than other guests we’ve met, many of whom pay less for comparable or even upgraded accommodations. The promised “exclusive” member benefits, such as free vacations, cruises, and access to new facilities, have simply never materialized. Each time we inquire, there is little to no availability, and the explanations always feel like empty promises.
Additionally, the property has been under construction for more than 18 months, and we have not seen any of the improvements reflected in our experience. We were assured that our last upgrade would allow us to stay in the new building — yet nearly two years later, that building is still incomplete. When we use our corporate weeks, we’re also told we cannot take advantage of member specials, which feels unfair and contradictory to the value we were sold.
We continue to return because of the wonderful staff and the relationships we’ve built with other members, but the lack of transparency, broken promises, and rising costs have left us deeply frustrated. We sincerely hope your management team re-evaluates how members—especially long-term ones—are treated and that meaningful improvements are made moving forward.
Date of Stay: October 2025
nolangibsonlloydg wrote a review
October 2025
![Hacienda Tres Rios Review Rating]()
Would enjoy Horno provide evening meals again.
Good Times
Noise level from construction annoying. Value of room accommodations ok.Would enjoy Horno provide evening meals again.
Date of Stay: August 2025
roiluebalo wrote a review
October 2025
Las Vegas, Nevada
![Hacienda Tres Rios Review Rating]()
Las Vegas, Nevada
Great family time in Hacienda Tres Rios!
Hacienda tres Rios/La Herencia is a beautiful resort with kayak in their cenote/rivers. The staff, especially Fatima is great and takes good care of their guests! Shout out to Diego, Daniel, Alma and all the great staff at the resort!
Date of Stay: October 2025
S4734EDrosar wrote a review
October 2025
![Hacienda Tres Rios Review Rating]()
Tienen ustedes a Los mejores (THE BEST OF THE BEST)
LUPITA,ROSA,LUIS, desafortunadamente no recuerdo todos Los nombres pero buelvo y repito all the staff
Make you feel very important and comfortable.
The bartenders EFRAIN, ABEL They are so so 👍 good so great they treat you like a king 🤴
The staff from the animations o my god they make you feel happy happy happy and entretenidos you have so much fun 😁 with them...
..mention apart because they are the best
ADA
MAU
LIAM
FATIMA
RODRIGO
the concierge Veronica she was so nice whit us and what are say before all your staff are the greatest .
The rooms are comfortably 👌 they are so clean and neat your food is very good but the only. Complain is not to much choices your drink are good and have a lot of variety
I understand you are in construction but need some changes and the more important the ⛱️ beach
The best staff of the world 🌎 ❤️ 👌
Lo mejor de todo el lugar, es el servicio que la mayoria de la gente o mas bien toda la gente proporcionan.Tienen ustedes a Los mejores (THE BEST OF THE BEST)
LUPITA,ROSA,LUIS, desafortunadamente no recuerdo todos Los nombres pero buelvo y repito all the staff
Make you feel very important and comfortable.
The bartenders EFRAIN, ABEL They are so so 👍 good so great they treat you like a king 🤴
The staff from the animations o my god they make you feel happy happy happy and entretenidos you have so much fun 😁 with them...
..mention apart because they are the best
ADA
MAU
LIAM
FATIMA
RODRIGO
the concierge Veronica she was so nice whit us and what are say before all your staff are the greatest .
The rooms are comfortably 👌 they are so clean and neat your food is very good but the only. Complain is not to much choices your drink are good and have a lot of variety
I understand you are in construction but need some changes and the more important the ⛱️ beach
Date of Stay: October 2025
sheilafS2195SH wrote a review
October 2025
![Hacienda Tres Rios Review Rating]()
Great week!
Just finished a wonderful week with friends here. The staff works so hard to take care of guests, and we appreciated Alma and Daniel’s help from the butler desk. They made our time there special with treats and nice touches sent to our room. In the lobby and sports bars, you won’t find better bartenders than Cesar and Abel. They both take their jobs very seriously but also take time to make connections and provide personal service. All the servers and staff were great, especially the service staff around the pool. Can’t wait to go back and see Victor, who took great care of us. There is construction going on now but it is minimally disruptive, and the improvements will be wonderful once finished. Favorites: hibachi dinner and the new outdoor seating at Portobello, where we had two great meals.
Date of Stay: October 2025
lezliegarcia7 wrote a review
October 2025
Riviera Maya, Yucatan Peninsula
![Hacienda Tres Rios Review Rating]()
Riviera Maya, Yucatan Peninsula
October 2025
Quiet and natural habitat. Big pools and excellent pool staff. Kayaking and jungle cart tours are fun with great walking trails through the mangrove. Bring insect repellent.
Date of Stay: October 2025
victoni16 wrote a review
October 2025
Austin, Texas
![Hacienda Tres Rios Review Rating]()
Austin, Texas
Neon Party at the Hacienda Tres Rios Resort. Fantastic place beautiful scenery and amazing Cenotes. Fantastic staff!
Thank you Fatima and Mao for the fantastic face painting during the Neon party. Amazing team full of great vibes!Fun and energetic!!
Date of Stay: October 2025
R2333KPrubym wrote a review
November 2025
![Hacienda Tres Rios Review Rating]()
Some scheduled activities like yoga, Spanish classes, and kids’ programs didn’t happen as advertised, which was disappointing. However, the pool entertainment team was fantastic—always energetic, with music, games, and great service from the bar staff.
Dining was a highlight. The restaurant teams were attentive and friendly, and we enjoyed most of the food. The buffet offered plenty of daily options, and the café was perfect for snacks or dessert between meals. Alebrije was our favorite for its delicious Mexican food, though Kotori (the Asian restaurant) missed the mark - we are an Asian family so it lacked in quality. Room service was great, always responsive but sometimes got our food orders wrong, and I noticed cocktails tended to upset my stomach, so I stuck with beer and wine. Also, surprisingly, fresh squeezed juice wasn't available and the apple and orange juice was something else like Sunny Delight or a version of it.
Overall, my favorite part was relaxing by the pool and spending time with my family. Visiting during the off-season made it even better—peaceful, uncrowded, and easy to enjoy the surroundings. The lush tropical scenery, swaying palm trees, warm weather, and stunning beaches made every moment feel like a true getaway.
Peaceful Family Vacation in a Beautiful Tropical Setting
The hotel is beautiful and the new design looks stunning, but our stay was affected by ongoing construction. Every day we had to walk through construction areas and smell strong paint fumes just to reach our room. I think this could’ve been better planned to minimize guest impact. We also went off season so I understand the need for the update.Some scheduled activities like yoga, Spanish classes, and kids’ programs didn’t happen as advertised, which was disappointing. However, the pool entertainment team was fantastic—always energetic, with music, games, and great service from the bar staff.
Dining was a highlight. The restaurant teams were attentive and friendly, and we enjoyed most of the food. The buffet offered plenty of daily options, and the café was perfect for snacks or dessert between meals. Alebrije was our favorite for its delicious Mexican food, though Kotori (the Asian restaurant) missed the mark - we are an Asian family so it lacked in quality. Room service was great, always responsive but sometimes got our food orders wrong, and I noticed cocktails tended to upset my stomach, so I stuck with beer and wine. Also, surprisingly, fresh squeezed juice wasn't available and the apple and orange juice was something else like Sunny Delight or a version of it.
Overall, my favorite part was relaxing by the pool and spending time with my family. Visiting during the off-season made it even better—peaceful, uncrowded, and easy to enjoy the surroundings. The lush tropical scenery, swaying palm trees, warm weather, and stunning beaches made every moment feel like a true getaway.
Date of Stay: October 2025
juanduranl wrote a review
November 2025
Spring, Texas
![Hacienda Tres Rios Review Rating]()
Spring, Texas
2025 Tres Rios Trip
It was a good time, we like the Food & Service of all of the restaurants, the rooms were clean and in good condition, the only downside was the construction and renovation.
Date of Stay: October 2025