Grand Palladium White Sand Resort & Spa

Riviera Maya, Mexico Grand Palladium White Sand Resort & Spa Rating 7912 Reviews

price from $ /night

About Grand Palladium White Sand Resort & Spa

Grand Palladium White Sand Resort & Spa is built on an estate of over 300 acres, right on the sea front and near a magnificent access to the beach. The resort is only 20 minutes from Playa del Carmen and 7 minutes from the Village of Akumal. It shares facilities with the Grand Palladium Riviera Resort & Spa, the Grand Palladium Colonial Resort & Spa and the Grand Palladium Kantenah Resort & Spa, except for the VIP area “The Royal Suites”.





 








This stunning resort was constructed respecting the flora and fauna of the area, with all buildings blending into the surroundings. The design is an example of how the most modern and luxurious facilities can be built in perfect harmony with the natural environment of the area.

All Inclusive
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Aug 18, 2026 - Aug 21, 2026 3 nights
  • Junior Suite Garden View

    Enjoy views of the gardens from your private terrace furnished with a table and chairs. Relax and enjoy your 570 sq. foot accommodations such as king-size bed or two queen-size beds, double-size sofa bed, Jacuzzi, bathrobe and slippers, hydromassage bathtub, minibar with daily reposition, satellite TV with internal pay-per-view movie channel, pillow menu and more.

    Unavailable
    No rates available for room.
  • Junior Suite Garden View Single

    Lovely views of the gardens from your suite at Grand Palladium White Sand Resort and Spa. Relax in this 53 m2 suite with a connected living room/bedroom with double sofa-bed, hydromassage bath and furnished balcony offering views of the mangrove forest. These Junior Suites offer two double beds or one king-size bed, among other amenities.

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    Max adult occupants: 1
  • Junior Suite Beachfront

    Have an unforgettable experience in the Riviera Maya in this exceptional 559 sq. foot accommodation next to the beach. With a connected living room/bedroom, sofa-bed and flat-screen TV, a king-size bed or two double beds. Enjoy your furnished balcony with views of the mangrove forest or relax with a bubble bath in your hydromassage bath.

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    No rates available for room.
  • Suite Garden View

    Enjoy this 721 sq. foot suite that includes a bedroom with a king-size bed and a separate living room with a sofa-bed, two flat-screen TVs, a furnished balcony and views of the mangrove forest..

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    No rates available for room.
  • Suite Beachside

    The perfect beachfront room at Grand Palladium White Sand Resort and Spa. Have an unforgettable stay in the Riviera Maya in this exceptional accommodation next to the beach. Enjoy this 67 m2 suite with a king-size bed, separate living room with a double sofa-bed, a flat-screen TV and a furnished balcony with views of the mangrove forest to relax in after a full day of amazing experiences.

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    No rates available for room.
  • Romance Bungalow

    Romantic, adults-only accommodation with a private entrance and outdoor shower; perfect for couples. Cabin-style décor with a palapa thatched roof, the bungalow has a jetty and a canoe so that guests can enjoy the lake surrounding the resort. Enjoy this 742 sq. foot suite featuring a king-size bed, a flat-screen TV and a furnished terrace with a hammock and views of the lake.

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    No rates available for room.
  • Connecting Suite

    Connecting suite is the result of 2 connected rooms: 1 Suite Garden View (King size bed) + 1 Junior Suite Garden View (with 2 double beds).

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    No rates available for room.

Grand Palladium White Sand Resort & Spa Amenities

  • Meeting Facillities
  • Fitness Center
  • Sauna
  • Spa
  • Beach Towels
  • Swimming pool(s)
  • Basketball
  • Bilingual staff
  • Childrens Programs

Weddings At Grand Palladium White Sand Resort & Spa

     Weddings truly are like fairytales – the simpler they seem, the more complex they turn out to be. Luckily, our talented team is here to help with every aspect of your love story. Tell us your dreams and together we’ll make them come true – letting you enjoy your big day as you share your happiness with those you hold dearest.

     Make your wedding preparations as enjoyable as they are elegant – with packages designed exclusively for Palladium. Experts in design, flowers, food, wine and hospitality are  here to help. Professionalism comes guaranteed by a wide range of experience working in New York and organizing events for celebrities and famous names in the world of business.


Restaurants

Amenity Photo Coming

Chic Cabaret & Restaurant

The best things are always saved for when the sun goes down. Prepare your senses for this gastronomic and sensory experience, its time for Chic Cabaret & Restaurant. Dim lights, laughter, flirting and sensuality. Some things are shown, while others are known intuitively. A musical spectacle bursting with light, color and energy, where you will become part of the show and it will be a part of you forever. Travel through history and experience the shows of yesterday, where feathers, glitter and sensual choreographies will transport you from the Moulin Rouge in Paris to the old cabarets in Berlin. Enjoy a taste of pure excitement and a performance that will become an authentic experience, accompanying an exquisite cuisine in an evocative atmosphere that invades all 5 senses. Access to Chic Cabaret & Restaurant will cost 145 USD$ per person per show. *Reservation is required.

La Dalia

  • Buffet

Located at Grand Palladium White Sand, this restaurant serves breakfast, lunch and dinner. You can enjoy a wide variety of dishes, as well as a salad and dessert bar. Every night the selection is changed and our guests can enjoy dishes created by our excellent, professional kitchen.

Bahie E Brasa

  • Steak

Brazilian cuisine. One of the most successful restaurants in the entire complex, serving a wide variety of meat from Brazil, cut on the spot by our waiters and served freshly cooked to your table.

Poseidon

  • A la Carte

Located at a spectacular rocky spot bathed in the sea and fresh air, this lovely restaurant is the perfect place to enjoy the best fish and rice in one that you'll never forget. *Reservation required.

La Laguna Restaurant

  • Italian
  • Buffet

Enjoy the convenience of a buffet without sacrificing quality and service at this restaurant. Perfectly located at the Grand Palladium Colonial, it's always a convenient option for enjoying breakfast, lunch and dinner. The freshness, great variety and high quality of its dishes always make this buffet restaurant a safe, convenient choice.

El Gran Azul

  • Buffet

Located at the Grand Palladium Colonial and Grand Palladium Kantenah hotels, this restaurant offers food service with the primary attraction of outdoor dining. An outstanding place for group dinners, incentives, weddings or any event you'd like to hold at the hotel.

La Hacienda Restaurant

  • Mexican
  • Italian
  • Buffet

Enjoy the convenience of a buffet without sacrificing quality and service at this restaurant. Perfectly located at the Grand Palladium Colonial, it's always a convenient option for enjoying breakfast, lunch and dinner. The freshness, great variety and high quality of its dishes always make this buffet restaurant a safe, convenient choice.

Kabah Restaurant

  • Mexican
  • Buffet

Located at Grand Palladium White Sand and Grand Palladium Riviera Resorts, this restaurant serves breakfast, lunch and dinner. You can enjoy a wide variety of dishes, as well as a salad and dessert bar. Every night the selection is changed and our guests can enjoy dishes created by our excellent, professional kitchen.

Tikal Restaurant

  • Mexican
  • Italian
  • Buffet

Buffet restaurant serving breakfast, lunch and dinner. With a wide variety of dishes and stations, all guests will find a culinary option to their liking. This restaurant is a quick, convenient and safe option if you want to always make the right choice when choosing your menu.

Chang Thai Restaurant

  • Asian

Chang Thai, our newest restaurant in Riviera Maya, includes a beautiful terrace along with a buffet area which offers a wide variety of local Thai cuisine and flavors which is one of the most sophisticated from the Southeast Asian area. Chang Thai includes a healthy, natural and diverse menu which combines vegetables, chicken, meats and shrimp with sweet and sour, peanut and curry sauces. These dishes will delight you with exquisite balancing flavors of sweet, salty, sour and spicy. Be ready to be taken on a culinary journey through the beaches of Phuket or the upbeat streets of Bangkok without leaving the beautiful resort.

La Lola

  • Spanish

La Lola offers you a wide range of gastronomic choices; we combine traditional Spanish cuisine with the latest culinary trends, giving as a result a large selection of signature tapas and pinchos. No-one will be left indifferent by our best hot and cold Spanish specialties and as for the sweets...!

Portofino Restaurant

  • A la Carte
  • Italian

The Portofino Restaurant stands out not only for its amazing and traditional pasta dishes and pizza but also for its abundant aromas and flavors of the Mediterranean. Here Parmesan cheese, tomatoes and olive oil are the star ingredients and the service and decor are the perfect complements to an unforgettable meal.

Sumptuori Restaurant

  • A la Carte
  • Asian

For lovers of Japanese cuisine. À la carte restaurant with the most popular pieces from one of the most international types of cuisine: Japanese. The restaurant has a teppanyaki from which you'll enjoy front row seats to a true culinary show. The restaurant's decor will transport you from Mexico to the most traditional Japan from the moment you step foot in the restaurant.

Ribs & More Restaurant

  • A la Carte

This large American restaurant offers an incredible variety of meats, ribs, hamburgers and much more! A spectacular variety of wines to pair with the different flavors you'll find in this restaurant where you can enjoy authentic American cuisine for an outstanding evening.

La Adelita Restaurant

  • Mexican
  • A la Carte

Our à la carte Mexican restaurant, is a must during your vacation at our Riviera Maya Complex. Here you'll enjoy anything from Mexican cuisine's most popular dishes to our most special dishes prepared following our chef's own recipes, also full of authentic Mexican flavor.

El Dorado Restaurant

  • A la Carte

The resort's à la carte steak house, paradise for meat lovers. Only the best cuts, grilled and combined with the most flavorful and varied side dishes. And always, in addition to the menu, the salad bar lets you complement your dinner with whatever you like best.

Bars

Swim Up Bars

  • Swim-up pool bar
  • Bar

Take a dip in the main pool of the Colonial & Kantenah Hotel and swim your way to the Swim Up bar to try the variety of drinks and cocktails that our barman can make for you.

Xtra Time Sports Bar

  • Sports Bar

All the excitement and speed of sport come to life as never before in our new Sports Bar. Enjoy our snacks service, an extensive menu of beverages, table games and sporting events broadcast live on our large main screen. You will not be allowed to enter the Sports Bar if you are wet or you are not wearing shoes.

Bar La Laguna

  • Swim-up pool bar

Take advantage of every moment. You don't have to look far. At the swim-up bar La Laguna at Grand Palladium White Sand we will show you what a 5-star service looks like.

Bar Las Olas

  • Swim-up pool bar

Best of all, the Las Olas Bar offers music and delicious drinks 24 hours a day. Enjoy the best tropical cocktails and mixed drinks, while listening to the relaxing sound of the sea and gazing at the starry night sky of the Riviera Maya. In this magnificent Grand Palladium Riviera resort bar, you'll also find a wide variety of snacks to enjoy during a day at the beach, with every detail taken care of.

Hemingway Bar

  • Bar

Non-smoking. International “Premium” Beverages and selection of board games and books.

La Jarra Bar

  • Bar

La Jarra bar is located on the beach of the Grand Palladium Kantenah hotel, a perfect place to enjoy some sun, sea breezes and the beautiful views of the Caribbean Sea.

Family

Mini-club “El Ranchito”

Open 9:00am – 11:00pm
For children from 1 to 12 years.

Located in the beach, between the Grand Palladium Colonial Resort & Spa and Grand Palladium Kantenah Resort & Spa, with outside and inside areas, where it is possible to leave children under supervision. With a spacious lawn and everything necessary for the amusement and comfort of little ones. Playground, Indian camp, volleyball, arts and crafts room, videos and games, Ecological tour of the resort to discover the culture, flora and fauna of the area Indoor and outdoor play area, diaper changing room and a children menu.

Good to Know

Drinking Age

  • Good to Know

Service alcoholic drinks prohibited for minors less than 18 years of age.

All of our Restaurants are non smoking, except the

  • Good to Know

Restaurant Dress Code

  • Good to Know

Shirts with sleeves are required in all restaurants, it is requested that men wear long pants and do not wear sandals in the a la carte restaurants.

Check-in: 3:00pm, Check-out: 12:00pm

  • Good to Know

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Hotel Reviews

4.2
Grand Palladium White Sand Resort & Spa Trip Advisor Rating
(7912 Reviews)
Excellent - 4,690
Grand Palladium White Sand Resort & Spa Excellent Reviews
Good - 1,626
Grand Palladium White Sand Resort & Spa Good Reviews
Average - 792
Grand Palladium White Sand Resort & Spa Average Reviews
Poor - 431
Grand Palladium White Sand Resort & Spa Poor Reviews
Terrible - 373
Grand Palladium White Sand Resort & Spa Terrible Reviews
Location - 4.0
Grand Palladium White Sand Resort & Spa Location Rating
Rooms - 4.0
Grand Palladium White Sand Resort & Spa Room Rating
Value - 4.0
Grand Palladium White Sand Resort & Spa Value Rating
Cleanliness - 4.0
Grand Palladium White Sand Resort & Spa Cleanliness Rating
Service - 4.0
Grand Palladium White Sand Resort & Spa Service Rating
Sleep Quality - 4.0
Grand Palladium White Sand Resort & Spa Sleep Quality Rating

Recent Reviews

274summerh wrote a review October 2025
Edmonton, Alberta
Grand Palladium White Sand Resort & Spa Review Rating

Very Disappointed- No Warning it was Under Construction

We had been here before so we were looking forward to returning. The lagoon area experienced a major sinkhole the last night of our stay. The smell from the fish and plants rotting in the hot sun was nauseating. Since it was a few years later we expected it to be repaired. Instead there was noisy construction as soon as you entered the lobby with tarps to the ceiling and wooden sheets blocking the views. The pool was closed so guests had to use the sister resort pool at the Palladium Colonial. So the pool was always crowded and finding 2 lounge chairs together challenging. The ocean had a lot of seaweed too. Sadly the ring and earring set I purchased at the Palladium Colonial was beautiful but the stone fell out of the ring within days of our return. In spite of many attempts to get the stone replaced I never heard back from them. Due to the construction blocking off major parts of the hotel grounds it was quite a distance to the buffet. And the food wasn’t as good as it was on our first trip there. We ended up eating most of our meals at the Colonial. The other disappointment was coming in after dinner one night to find the unit above us had leaked water into our room. I wiped out and broke my sandal strap upon entering. We had the mess cleaned up before anyone showed up an hour later.

On a positive note the staff were very friendly and welcoming. The CHIC cabaret had some great dancers! And our room in spite of the water leak was beautiful.
Date of Stay: October 2025

553rodneyj wrote a review October 2025
Grand Palladium White Sand Resort & Spa Review Rating

Great Hostees and Beautiful Rooms

Great experience, jacinto,yordi y lizandro was awesome with taken care of me and my guest. Will Definitely return to enjoy the Greatness of White Sands Resort.....
Value - 5
Grand Palladium White Sand Resort & Spa Review Value Rating
Rooms - 5
Grand Palladium White Sand Resort & Spa Review Room Rating
Location - 5
Grand Palladium White Sand Resort & Spa Review Location Rating
Cleanliness - 5
Grand Palladium White Sand Resort & Spa Review Cleanliness Rating
Service - 5
Grand Palladium White Sand Resort & Spa Review Service Rating
Sleep Quality - 5
Grand Palladium White Sand Resort & Spa Review Sleep Quality Rating
Date of Stay: October 2025

jakieronh wrote a review October 2025
Grand Palladium White Sand Resort & Spa Review Rating

Amazing resort

I had an amazing experience the swim up bartender Jacinto was awesome ! The environment was very friendly. I would definitely recommend this resort again !
Date of Stay: October 2025

jcz99 wrote a review October 2025
Charlwood, Horley, Surrey, England
Grand Palladium White Sand Resort & Spa Review Rating

very poor service at bars restaurants and poolside most of the staff seem more interested in looking at their phones! N

Poor service throughout the hotel no table service in the lobby bar!!
The staff more interested in their phones!
Never met such unfriendly staff in Mexico!
My granddaughters got raw chicken burgers from the outside buffet! Just lucky there mum was cutting them up for them! When this was brought to the restaurant manager he just laughed with another member of staff! This is just from today there is so much more
Date of Stay: October 2025

ericbE314HX wrote a review November 2025
Grand Palladium White Sand Resort & Spa Review Rating

10

Jacinto,yordi,Gloria y Lisandro he has the best service at the swim up bar ask for him he will make the best drinks ever while your here 💯
Date of Stay: November 2025

tommyb83 wrote a review November 2025
Grand Palladium White Sand Resort & Spa Review Rating

Excellent location, staff, hotel and activities

Excellent spot, huge grounds, lots of wildlife, lots of shuttle busses between lobbies, not crowded

The food is Generally excellent. A la cartes can be a little slow but huge variety on offer at the buffets. Lots of Mexican options too. Simply can’t understand how people complain about the food. The drinks are Perfectly acceptable for an AI resort.

The staff offer Excellent service, can never do too much, very polite and really helpful especially the concierge.

Really impressed with the hotel, activities, food and México in general
Date of Stay: November 2025

952darcye wrote a review November 2025
Grand Palladium White Sand Resort & Spa Review Rating

Book it!!

Absolutely loved the place! Really fantastic job. I’m impressed and curious how all the employees are all SO FRIENDLY!! So many options for food. All the events for day of the dead, Halloween and daily POP activities were an absolute blast!! The guys who do the volleyball, water polo etc are WONDERFUL!! They made our stay so memorable. I found the shuttles to be so convenient. We would start walking and hop on without waiting too long. The Halloween themed bingo party was maybe the most fun I’ve ever had!!! Loved the pink race- amazing prizes too! Massages were GREAT. Overall I can’t wait to come back. We are now considering having our wedding at grand palladium!!!! Keep up the amazing work and THANK YOU!
Date of Stay: October 2025

MrFranklin69 wrote a review November 2025
Grand Palladium White Sand Resort & Spa Review Rating

Cancun

Great first time to Mexico experience. The Grand Palladium white Sands was a fantastic place to stay. If you’re looking for a native experience that’s all inclusive where you will experience being family, then look no where else but the Grand Palladium!
Value - 5
Grand Palladium White Sand Resort & Spa Review Value Rating
Rooms - 5
Grand Palladium White Sand Resort & Spa Review Room Rating
Location - 5
Grand Palladium White Sand Resort & Spa Review Location Rating
Cleanliness - 5
Grand Palladium White Sand Resort & Spa Review Cleanliness Rating
Service - 5
Grand Palladium White Sand Resort & Spa Review Service Rating
Sleep Quality - 5
Grand Palladium White Sand Resort & Spa Review Sleep Quality Rating
Date of Stay: October 2025

pierog712 wrote a review November 2025
Grand Palladium White Sand Resort & Spa Review Rating

All inclusive with a nice pools and excellent night show

This resort is made of multi hotels within the same areas. Beatiful and big pools not crowded. Beach nice but unfortunately the water was brownish due to the remaining sargassum.
Night show very excellent with professional dancers.
I was expecting more entertainments for the kids in the common areas (pools, lobbies etc) during the day based on experience of other resorts. There is kid and junior club. I visited junior club with my kid but I never saw an entertainer there.
Value - 4
Grand Palladium White Sand Resort & Spa Review Value Rating
Rooms - 4
Grand Palladium White Sand Resort & Spa Review Room Rating
Location - 4
Grand Palladium White Sand Resort & Spa Review Location Rating
Cleanliness - 4
Grand Palladium White Sand Resort & Spa Review Cleanliness Rating
Service - 5
Grand Palladium White Sand Resort & Spa Review Service Rating
Sleep Quality - 5
Grand Palladium White Sand Resort & Spa Review Sleep Quality Rating
Date of Stay: October 2025