Grand Palladium Colonial Resort & Spa

Riviera Maya, Mexico Grand Palladium Colonial Resort & Spa Rating 12070 Reviews

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About Grand Palladium Colonial Resort & Spa

The Grand Palladium Colonial Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Spanish colonial style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. Relax in our modern and spacious rooms, pamper yourself at the state-of-the-art Resort Spa, practice snorkeling in our crystal-clear waters, share a delicious dinner or enjoy a new cocktail at any of our numerous bars located around the complex. At the Grand Palladium Resorts in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are.

All Inclusive
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Dec 16, 2025 - Dec 19, 2025 3 nights
  • Deluxe Garden View

    The perfect setting for your vacation in the Riviera Maya. A furnished balcony with views of the iconic mangrove forest, complimentary toiletries, a flat-screen TV and a reading area, among other amenities. Choose between a king-size bed or two double beds and enjoy the room’s location near the hotel lobby and main facilities.

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  • Connecting Junior Suite

    It has an area of 42m2 which will make your stay more roomy and comfortable. All our Junior Suites have two double beds or one king sized bed. As well as having the same facilities as our standard rooms, they include a double sofa bed. Their location near our beach and pool areas offer added value in terms of convenience, particularly for families with children. (2 connecting Junior Suites)

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  • Junior Suite Garden View

    Enjoy an unforgettable experience in this 42 m2 room with a connected living room/bedroom with a double sofa-bed and furnished balcony where you can enjoy the stunning views of the mangrove forest. This Junior Suite offers two double beds or one king-size bed and a hydromassage bath.

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    No rates available for room.
  • Junior Suite Poolside

    Close to the main pool, this spacious 42 m2 room has a connected living room/bedroom, a double sofa-bed, a flat-screen TV, a king-size bed or two double beds, a hydromassage bath, and a furnished balcony with views of the lush Riviera Maya landscape.

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  • Romance Villa Suite Poolside

    Our romantic Romance Villa Suites’are the ideal accommodation for a relaxing holiday a few metres from the sea or our main pool. They have a comfortable terrace with hammock and our outdoor Mayan shower. Undoubtedly the best accommodation for enjoying yourself Palladium style surrounded by nature.

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Grand Palladium Colonial Resort & Spa Amenities

  • Swimming pool(s)
  • Fitness Center
  • Spa
  • Childrens Programs
  • Entertainment

Weddings At Grand Palladium Colonial Resort & Spa

     Weddings truly are like fairytales – the simpler they seem, the more complex they turn out to be. Luckily, our talented team is here to help with every aspect of your love story. Tell us your dreams and together we’ll make them come true – letting you enjoy your big day as you share your happiness with those you hold dearest.

     Make your wedding preparations as enjoyable as they are elegant – with packages designed exclusively for Palladium. Experts in design, flowers, food, wine and hospitality are  here to help. Professionalism comes guaranteed by a wide range of experience working in New York and organizing events for celebrities and famous names in the world of business.


General

Zentropia Spa

  • General

All Spa services require advanced reservation, except for the gym. Children under 18 are not allowed in the Spa. Please ask the personnel of the centre regarding the duration of the services, availability and rates, as well as our special service packages. Guests can use all the facilities of the 4 Resorts located at the Grand Palladium Riviera Maya complex, except those located at The Royal Suites Yucatán by Palladium.

Discotheque

  • General

Children under 18 are not allowed in the discotheque. Guests enjoy free access to all services offered at the four Grand Palladium Resorts in the Mayan Riviera, except those located at The Royal Suites Yucatán by Palladium.

9 Pools

  • General

8 Freshwater pools and 1 Seawater pool

Restaurants

Chic Cabaret & Restaurant

  • A la Carte

A musical spectacle bursting with light, color and energy, where you will become part of the show and it will be a part of you forever. Travel through history and experience the shows of yesterday, where feathers, glitter and sensual choreographies will transport you from the Moulin Rouge in Paris to the old cabarets in Berlin. Enjoy a taste of pure excitement and a performance that will become an authentic experience, accompanying an exquisite cuisine in an evocative atmosphere that invades all 5 senses. *Extra charge **Reservation is required.

El Gran Azul

  • Buffet

Located at the Grand Palladium Colonial and Grand Palladium Kantenah hotels, this restaurant offers food service with the primary attraction of outdoor dining. An outstanding place for group dinners, incentives, weddings or any event you'd like to hold at the hotel.

La Laguna

  • Buffet

Located at the Grand Palladium White Sand, enjoy the outdoors while sampling your favorite delicacies.

La Dalia

  • A la Carte

Located at Grand Palladium White Sand, this restaurant serves breakfast, lunch and dinner. You can enjoy a wide variety of dishes, as well as a salad and dessert bar. Every night the selection is changed and our guests can enjoy dishes created by our excellent, professional kitchen.

Bahia E Brasa

  • Steak

Brazilian cuisine. One of the most successful restaurants in the entire complex, serving a wide variety of meat from Brazil, cut on the spot by our waiters and served freshly cooked to your table.

La Lola

  • Spanish

La Lola offers you a wide range of gastronomic choices; we combine traditional Spanish cuisine with the latest culinary trends, giving as a result a large selection of signature tapas and pinchos. No-one will be left indifferent by our best hot and cold Spanish specialties and as for the sweets...!

Poseidon

  • A la Carte

Located at a spectacular rocky spot bathed in the sea and fresh air, this lovely restaurant is the perfect place to enjoy the best fish and rice in one that you'll never forget. *Reservation required.

Sumptuori Restautant

  • A la Carte
  • Asian

À la carte restaurant with the most popular pieces from one of the most international types of cuisine: Japanese. The restaurant has a teppanyaki from which you\'ll enjoy front row seats to a true culinary show. The restaurant\'s decor will transport you from Mexico to the most traditional Japan from the moment you step foot in the restaurant.

La Adelita

  • Mexican

How could you visit Mexico and not try their authentic northern-style burritos or Margarita shrimp? That's why La Adelita, our à la carte Mexican restaurant, is a must during your vacation at our Riviera Maya Complex. Here you'll enjoy anything from Mexican cuisine's most popular dishes to our most special dishes prepared following our chef's own recipes, also full of authentic Mexican flavor.

El Dorado Restaurant

  • Steak
  • A la Carte

The resort's à la carte steak house, paradise for meat lovers. Only the best cuts, grilled and combined with the most flavourful and varied side dishes. And always, in addition to the menu, the salad bar lets you complement your dinner with whatever you like best.

Ribs & More Restaurant

  • A la Carte

This large American restaurant offers an incredible variety of meats, ribs, hamburgers and much more! A spectacular variety of wines to pair with the different flavours you'll find in this restaurant where you can enjoy authentic American cuisine for an outstanding evening.

Chang Thai Restaurant

  • A la Carte
  • Asian

Chang Thai, our newest restaurant in Riviera Maya, includes a beautiful terrace along with a buffet area which offers a wide variety of local Thai cuisine and flavors which is one of the most sophisticated from the Southeast Asian area. Chang Thai includes a healthy, natural and diverse menu which combines vegetables, chicken, meats and shrimp with sweet and sour, peanut and curry sauces. These dishes will delight you with exquisite balancing flavors of sweet, salty, sour and spicy.

La Hacienda Restaurant

  • Buffet

Enjoy the convenience of a buffet without sacrificing quality and service at this restaurant. Perfectly located at the Grand Palladium Colonial, it\'s always a convenient option for enjoying breakfast, lunch and dinner. The freshness, great variety and high quality of its dishes always make this buffet restaurant a safe, convenient choice.

Tikal Restaurant

  • Buffet

Buffet restaurant serving breakfast, lunch and dinner. With a wide variety of dishes and stations, all guests will find a culinary option to their liking. This restaurant is a quick, convenient and safe option if you want to always make the right choice when choosing your menu.

Portofino Restaurant

  • Italian

The Portofino Restaurant stands out not only for its amazing and traditional pasta dishes and pizza but also for its abundant aromas and flavours of the Mediterranean. Here Parmesan cheese, tomatoes and olive oil are the star ingredients and the service and decor are the perfect complements to an unforgettable meal.Open for Dinner 5:30p-10:30pm

Bars

Xtra Time Sports Bar

  • Sports Bar

All the excitement and speed of sport come to life as never before in our new Sports Bar. Enjoy our snacks service, an extensive menu of beverages, table games and sporting events broadcast live on our large main screen.

Bar La Laguna

  • Swim-up pool bar

Take advantage of every moment. You don't have to look far. At the swim-up bar La Laguna at Grand Palladium White Sand we will show you what a 5-star service looks like.

La Jarra Bar

  • Bar

La Jarra bar is located on the beach of the Grand Palladium Kantenah hotel, a perfect place to enjoy some sun, sea breezes and the beautiful views of the Caribbean Sea.

Bar Las Olas

  • Bar

Best of all, the Las Olas Bar offers music and delicious drinks 24 hours a day. Enjoy the best tropical cocktails and mixed drinks, while listening to the relaxing sound of the sea and gazing at the starry night sky of the Riviera Maya. In this magnificent Grand Palladium Riviera resort bar, you'll also find a wide variety of snacks to enjoy during a day at the beach, with every detail taken care of. Rest and relax in an ideal environment.

Swim Up Bars

Take a dip in the main pool of the Colonial & Kantenah Hotel and swim your way to the Swim Up bar to try the variety of drinks and cocktails that our barman can make for you.

Hemingway Bar

  • Bar

Non-smoking. International “Premium” Beverages and selection of board games and books. Open 6:00pm-12am

Family

RAGGS

  • Baby Amenities

Enjoy exclusive facilities and activities, designed and planned so that everyone in the family can enjoy their vacation. The Raggs characters invite families here for a very special Palladium entertainment experience, where children come first. Play at Palladium with Raggs is an amazing program where the colorful, canine puppies entertain guests all throughout the resort. Whether they are singing by the pool, dancing in the lobbies, posing for photos at the beach or reading stories at the Mini-Club, fun is guaranteed.

Black & White Junior's Club

  • Teen Club

Open from 11:00 AM to midnight Teenagers tend to have very specific tastes and are also very demanding. This is why our Grand Palladium Resorts in Riviera Maya have an exclusive club just for teenagers aged between 13 and 19 years. Here they will find a video games lounge, pool tables, table football and even a disco twice a week!

El Ranchito Mini Club

  • Kids Club

Open from 9:00 AM to 11:00 PM From the arts and crafts room to the video games and volleyball, Ranchito Mini Club has outdoor and indoor facilities so that children aged between 4 and 12 years can also enjoy their holidays in a magical setting. For those who want to learn, we offer an eco tour of the Resort to find out about the culture, flora and fauna of the area.

Baby Club

  • Baby Sitting

Open from 9:00 AM to 8:00 PM. Located in El Ranchito Mini Club, our little ones from 1 to 3 years old will be able to play at their ease, both indoors and outdoors, thanks to our staff who are highly trained in caring for children of this age.

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Hotel Reviews

4.3
Grand Palladium Colonial Resort & Spa Trip Advisor Rating
(12070 Reviews)
Excellent - 7,271
Grand Palladium Colonial Resort & Spa Excellent Reviews
Good - 2,585
Grand Palladium Colonial Resort & Spa Good Reviews
Average - 1,074
Grand Palladium Colonial Resort & Spa Average Reviews
Poor - 606
Grand Palladium Colonial Resort & Spa Poor Reviews
Terrible - 534
Grand Palladium Colonial Resort & Spa Terrible Reviews
Location - 4.0
Grand Palladium Colonial Resort & Spa Location Rating
Rooms - 4.0
Grand Palladium Colonial Resort & Spa Room Rating
Value - 4.0
Grand Palladium Colonial Resort & Spa Value Rating
Cleanliness - 4.0
Grand Palladium Colonial Resort & Spa Cleanliness Rating
Service - 4.0
Grand Palladium Colonial Resort & Spa Service Rating
Sleep Quality - 4.0
Grand Palladium Colonial Resort & Spa Sleep Quality Rating

Recent Reviews

506valeryt wrote a review October 2025
Newton, Massachusetts
Grand Palladium Colonial Resort & Spa Review Rating

Very tired resort

⁃ The resort is very very very tired. It should have been renovated a decade ago. Not a single USB port in a room. Not maintained: broken tiles, broken toilet buttons. Two outlets were broken (falling out).
⁃ The food is mediocre. You will not be hungry, but nothing to enjoy. The meat is always hard to chew. The chicken is OK. No fish in the buffet. The restaurants are not much better. I ordered mahi-mahi in Italian restaurant, and it was hard to chew. It is difficult to screw up fish, but they managed it. The best part was mashed potatoes.
⁃ The best feature is the pool. The water is very warm, and it has areas with spigots and bubbles - free hydromassage. The kids pool has waterfalls. Very powerful hydromassage. In some reason people do not use them.
⁃ We were there for a week at the end of October. For a wedding. So we did not choose location or time. It was our first time during offseason. It was Raining almost every day, usually around 6 pm, so it did not matter. The water in the ocean was very warm - around 30C. It was so warm that felt like swimming in a soup.
⁃ There was no wind and no waves for several days. The ocean was like a pool - quiet and warm. Then the wind stared, produced waves, plus low tide - it exposed rocks. So bring water shoes. Less rocks on the VIP side.
⁃ The shows were very low quality. I left after five minutes.
⁃ The waiters in the outside buffet pretend they don’t see you. So they will get your beer after you finished your meal.
Date of Stay: October 2025

johnbX5477RW wrote a review October 2025
Grand Palladium Colonial Resort & Spa Review Rating

Great Experience

Just returned from holiday to this hotel and had a wonderful time. Had some issues in the room which were eventually resolved. Special mention to Christian in the Nest for his wonderful service, truly first class. Also Israel in the beach and pool areas, so helpful and friendly.
Value - 4
Grand Palladium Colonial Resort & Spa Review Value Rating
Rooms - 4
Grand Palladium Colonial Resort & Spa Review Room Rating
Location - 5
Grand Palladium Colonial Resort & Spa Review Location Rating
Cleanliness - 4
Grand Palladium Colonial Resort & Spa Review Cleanliness Rating
Service - 5
Grand Palladium Colonial Resort & Spa Review Service Rating
Sleep Quality - 5
Grand Palladium Colonial Resort & Spa Review Sleep Quality Rating
Date of Stay: October 2025

ManniMaz wrote a review October 2025
Coventry, West Midlands, England
Grand Palladium Colonial Resort & Spa Review Rating

Amazing!

Amazing hotel with excellent facilities and food across the 3 hotels we could use. We tried ALL 8 of the restaurants and the service and quality of the food was first class, especially if you are a meat eater like most of our crew of 16 were! the staff in all departments are so friendly and helpful. Would recommend this hotel highly!
Value - 5
Grand Palladium Colonial Resort & Spa Review Value Rating
Rooms - 5
Grand Palladium Colonial Resort & Spa Review Room Rating
Location - 4
Grand Palladium Colonial Resort & Spa Review Location Rating
Cleanliness - 5
Grand Palladium Colonial Resort & Spa Review Cleanliness Rating
Service - 5
Grand Palladium Colonial Resort & Spa Review Service Rating
Sleep Quality - 5
Grand Palladium Colonial Resort & Spa Review Sleep Quality Rating
Date of Stay: September 2025

chris1975815 wrote a review October 2025
Cleethorpes, Lincolnshire, England
Grand Palladium Colonial Resort & Spa Review Rating

Mexico Grand Palladium Colonial resort and Spa

A holiday and birthday celebration, it has been perfect in every way possible from outbound flight to homeward flight. I can't reccomend this resort enough.. absolutely perfect..
Value - 5
Grand Palladium Colonial Resort & Spa Review Value Rating
Rooms - 5
Grand Palladium Colonial Resort & Spa Review Room Rating
Location - 5
Grand Palladium Colonial Resort & Spa Review Location Rating
Cleanliness - 5
Grand Palladium Colonial Resort & Spa Review Cleanliness Rating
Service - 5
Grand Palladium Colonial Resort & Spa Review Service Rating
Sleep Quality - 5
Grand Palladium Colonial Resort & Spa Review Sleep Quality Rating
Date of Stay: October 2025

mariarM6986BJ wrote a review October 2025
Grand Palladium Colonial Resort & Spa Review Rating

Fun and interesting classes

Amazing sushi making class by Carlos, Juan and Armando!

Would really recommend it if you are trying to get into the world of sushi. Its a fun way to learn how to start in your holidays!
Date of Stay: October 2025

952darcye wrote a review October 2025
Grand Palladium Colonial Resort & Spa Review Rating

Amazing!

Been here not even 24 hours and already so impressed!! Staff is so friendly, tons of activities and a great variety of food options. Night 1 was a UV party and Carlos was dancing the night away! Direct quote to my husband “I don’t know what they’re paying that guy, but I know it’s not enough!” Excited for the rest of our stay!
Date of Stay: October 2025

deborahsV7127GI wrote a review October 2025
Grand Palladium Colonial Resort & Spa Review Rating

Beautiful resort, fab stay - rooms can be a bit tired

The Grand Palladium resort is beautiful, lush landscaped jungle with covered walkways and enormous swimming pools at Colonial and White Sands. White Sands pool was fresh/salt water and mostly shallow. The inflatable obstacle course was a nice touch (additional cost of about 300 pesos/ 15 USD for an hour or 500 pesos/25 USD for a day pass). Colonial was deeper and had enormous jacuzzis in the middle of the pool and on the side. The kids pool area was great - it’d be nice to see some slides aimed at slightly older children (9-13), but otherwise it was brilliant. Food at the buffet restaurants was lovely. Some hit and miss days where the offering wasn’t great, but we put that down to the resort being unusually busy with weddings. We managed to try three a la carte restaurants - Sumptori, Brasia e Bahia, Portofino. The food was excellent at all three - Sumptori we were given a show table after booking and it was excellent. Brasia e Bahia - wonderful food and we left stuffed. The kids menu for any of the a la cartes is the same, which is a bit of a shame - but they let children order off the main menu too.

Cocktails and mocktails on offer were very good - note these aren’t offered in the buffet restaurants.

Sports bar was great and the food quality very good.

The bedrooms are a bit tired in the Colonial - comfortable space but our shower wouldn’t stay in place. We were offered a generous upgrade when we checked in, but didn’t want to pay another £600+.

The only thing I would add is to check the Grand Palladium website - they’re making some changes to what guests have access to (reducing access to the restaurants) .
Date of Stay: October 2025

Racheleva wrote a review October 2025
Halifax, West Yorkshire, England
Grand Palladium Colonial Resort & Spa Review Rating

Beautiful Hoyel & amazing staff

Just come back from a weeks stay at Grand Palladium Colonial for a girls trip to celebrate our 50th birthdays.

I can honestly say this has been one of my best ever holidays and I didn’t leave the complex

I am on crutches due needing knee surgery, despite the complex of all 3 hotels being huge, we used the buggy’s that are continuously driving around to take guests wherever they want to go, we never waited more than 5 minutes - absolute 5 star service

Our rooms were nice with two double beds, the fridge was stocked with beer, soft drinks and water, no other alcohol or snacks. The room was pretty dark as our room backed on to trees. But no other complaints… take your own coffee cup as they are tiny and take your own water bottle as the staff fill these up

Restaurants - we had breakfast at the outdoor restaurant Le Granuzul and I have never received waiter service like it. Massive shout out and thanks to Dorotea, Alberto and Gambino who looked after us so well. They are a credit to the hotel

Bravo Cabaret night is fantastic and well worth the money, food was fabulous. Bahia and El Dorado also very good food, sports bar not bad either and open 24 hours.

Entertainment is all at Colonial, white sands lobby bar beautiful but no atmosphere.

Pool areas are superb, well maintained and clean and staff are amazing serving drinks to our sun loungers

We will definitely be returning
Date of Stay: October 2025

rodrigosilva33800 wrote a review November 2025
Grand Palladium Colonial Resort & Spa Review Rating

Average service

Rooms are outdated. Minibar service was not serviced daily, we had to call them every night so they can bring bottle water, one night I just got asleep, they never arrived. Food is good, although they need more variety. Some employees just do not like to treat with Mexican clients, so annoying. Beach is a little bit rocky. Buffet gets very crowded in times.

Special thanks and congratulations to Teresa of La Hacienda restaurant. She is so kind and her service is the best. Also Fernando which helped us a lot everyday.
Date of Stay: November 2025

278binitap wrote a review November 2025
Grand Palladium Colonial Resort & Spa Review Rating

Just amazing!

We stayed at TRS yucatan and it is just AMAZING! The staff go all out to help you. Our butlers were Carlos and Naomi and they were so so good.
The food is amazing and you HAVE TO do the chic cabaret show! It’s just amazing! The performances and the food! Loved it!
They also have pre-chic shows in the bar outside and it’s amazing!
Food wise, our favourite was the Japanese restaurant.
Oh, how can I forget the spa! It was soo good we went 3 times. Our favourite masseuses were Yanet, Victor and Elizabeth.
We are definitely coming back.
Date of Stay: November 2025

darrene550 wrote a review November 2025
Grand Palladium Colonial Resort & Spa Review Rating

5 star performance

Great service in the Sports Bar, Elvira was very good & very friendly, 10 out of 10 service, 5 star performance by all especially Elvira *****
Date of Stay: November 2025

sofiakA214VG wrote a review November 2025
Grand Palladium Colonial Resort & Spa Review Rating

It’s good , view is absolutely amazing and the pools are so amazing and the pool absolutely amazing and so refreshing.

It’s good to be here I love the workers they are very great people and very communicative always helps me with anything I need and always a smile on his face and always making games for kids to make the resort even more fun. I really love the place the pools and the hotels same goes with the food absolutely amazing and my fav worker Samuel always so creative and kind always helping with the games and sports very friendly and nice amazing guy and easy to talk too and just a really amazing guy my favorite worker Samuel really nice and my parents loved him
Value - 5
Grand Palladium Colonial Resort & Spa Review Value Rating
Rooms - 5
Grand Palladium Colonial Resort & Spa Review Room Rating
Location - 5
Grand Palladium Colonial Resort & Spa Review Location Rating
Cleanliness - 5
Grand Palladium Colonial Resort & Spa Review Cleanliness Rating
Service - 5
Grand Palladium Colonial Resort & Spa Review Service Rating
Sleep Quality - 4
Grand Palladium Colonial Resort & Spa Review Sleep Quality Rating
Date of Stay: November 2025