Dreams Sapphire Riviera Cancun

susancF6852AS wrote a review November 2025

Fantastic holiday

We had the most amazing holiday at this hotel! I travelled with my two teenage boys (17 and 15), and we all absolutely loved the experience. The food was fantastic — truly some of the best we’ve ever had — and the staff were so happy, welcoming, and couldn’t do enough for us. I celebrated my 50th birthday here, and it was one to remember. A special thank you to Evan in the restaurant for making the day so special. What a fantastic hotel — we can’t wait to return!

Date of Stay: October 2025

amandeepsinghl2025 wrote a review November 2025

Best forever

Excellent service and food is great love to come back. I wish i knew this restaurant before. I came here on my last night but it was a great experience with waiter and sheff.

Date of Stay: November 2025

Ashden50 wrote a review November 2025
Trevor, Wisconsin

Amazing

Amazing hospitality. The bartenders and staff were extremely friendly. Definitely a 10 out of 10 experience. Fansico was fantastic !

Date of Stay: November 2025

V4723CTthomasb wrote a review November 2025

Sickness

All in all it has been a good trip although… it seems the hotel are all about getting your money.

It’s currently 3am and we’ve just had an episode of my 5 year old daughter and partner being violently sick and diarrhea since 11pm.

I have panicked and ran to the reception. All the receptionist and the night manager said is that we will be charged for laundry. WHAT A JOKE. No I hope they are ok, how can I help.

If I can determine that it’s something they have eaten in the hotel. I’ll be F****** sueing.

Date of Stay: November 2025

461kcd wrote a review November 2025
Rochester, Finger Lakes, New York

Great Couples vacation at Family Resort

Review of Dreams Sapphire Such a great resort and hidden gem. We were beyond pleasantly surprised for the price point. We booked the Indigo level and traveled as a couple. The Indigo roof top pool and restaurant are great. The entire resort staff was amazing and the food was top notch at every restaurant (the buffet had great options). It’s a smaller resort so not a lot of walking (especially if you book Indigo). We didn’t do any excursions, but kept plenty busy everyday on resort activities such as water slides, Spanish lessons, blackjack in the pool, etc. Danni with the entertainment team is a gem.
The main pool is busy but plenty big enough if you don’t want to be in the thick of the activities. The adult only preferred pool and the Indigo roof top pools are very quiet and relaxing. The beach is nice and adds to the lovely view, but is not really a great usable beach for snorkeling/swimming etc.
The preferred lounge is large and centrally located. It has a nice bar with some “ok” food options. Manny will make you a great drink.

We met some amazing staff members and they always went above and beyond. Miguel (the manager of all of the restaurants) is great and was always around to make sure everything was running smoothly.
Jonathan (the Sommelier and Manager)at Bordeaux along with waiter Edgar will take great care of you.
George at Himitsu, Moses at El Patio and Daniel at Portofino were all very attentive waiters and super fun to joke around and chat with.
We have several Hyatt affiliated all inclusive resorts we want to go visit, but we would absolutely put Dreams Sapphire as a repeat.

Date of Stay: October 2025

Stay560876 wrote a review November 2025

The Heart of Dreams Sapphire Is Its Incredible Staff!

I had an amazing time at Dreams Sapphire in Cancún. I went for one of my good friends weddings. But let me tell you, this resort wouldn’t be what it is, without the amazing men & women who take care of you there. They felt like extended family and went above and beyond to care for us during our stay and were very attentive. They always remembered our names and I made sure to do the same and was appreciative every step of the way. A very special thanks to all of the below. Thank you for everything!! -Antonia & friends

Julio bellhop supervisor
Félix 💜 gracias por todo took care of us!! By the pool
Gabriella pool server
Antonio pool server
Sergio 💜 amazing job for breakfast and at the wedding
Efrem bartender
Mariano bartender
Tonis bellhop
Leonardo bartender
Josue (Drinks Delivery Service)
Josue (DJ for the last night)
Carlos Cobos (Pool Server)
Mar (Pool Server)
Roberto ( from restaurant)

Date of Stay: October 2025

breannab420 wrote a review November 2025

Beautiful resort, but the Preferred Club was a huge letdown

We stayed at Dreams Sapphire with a group of 18 people and had high expectations, especially after paying extra for the Preferred Club. Unfortunately, it just wasn’t worth it. There was no exclusivity at all — no wristbands or checks to tell who was Preferred, and non-Preferred guests in our group got all the same access. The lounge was small, with cold snacks that were rarely restocked, and our “upgraded” room looked the same as everyone else’s. For the price we paid, it felt like a money grab.

Our room wasn’t consistently cleaned, and we had to call multiple times just to get water or our fridge restocked. The room also had a musty smell, and we waited three days for a TV remote. Some friends had ceiling fans, irons, or umbrellas, while others didn’t, so things weren’t very consistent.

That said, the staff were amazing — the bellboys, servers, and bartenders were always kind and hardworking. The à la carte restaurants were great, but the buffet (especially breakfast) really missed the mark. The pool and bars were fantastic, though the beach was covered in seaweed most of the week.

Overall, it’s a pretty resort with friendly people, but the Preferred Club added no value, and the inconsistency made it frustrating. I’d return only if we skipped the upgrade.

Date of Stay: November 2025

kyungsookk2021 wrote a review November 2025

Fantastic vacation with my husband

We were originally planning on going to Jamaica but due to the hurricane Melissa, we decided on coming here. We were in the preferred club. Our room was a perfect ocean view room. The room was clean and well-stocked. Ordered room service and it was quick. The food was very good overall. We loved the Mexican restaurant and Bluewater grill restaurant. The preferred section for breakfast was fantastic! The waiters went above and beyond to meet our needs. The adults only pool was great. Omar was absolutely amazing! The beach bar near the adult section was fantastic as well and the waiters who served us at the beach were also great. They work hard in the sun, but they try so hard to meet our needs! The sports bar went above and beyond to accommodate us Canadians so we could enjoy the World Series! The beach was very murky for a few days but cleared up eventually. I would highly recommend this resort.

Date of Stay: October 2025

Relax602076 wrote a review November 2025

The best Wedding planner: Karla

We got married at this hotel, and our wedding planner was Karla. Honestly, she was the best thing that could have happened to us! 💕

Karla is incredibly attentive, kind, and loving. She takes care of every single detail and makes sure all your needs are met. She always responds immediately and truly goes above and beyond to make your dreams come true.

I never imagined this experience could be so wonderful, and it was all thanks to Karla. She made our wedding absolutely perfect!

Date of Stay: September 2025

158rosaw wrote a review November 2025

It is a dream

This is our 2nd time staying here and we are just as happy as we were the first time
The staff is just wonderful! Special thanks to Eduardo and Gummer at "El Patio" and Antonio from the beach bar who made us truly feel like family!
And thank you to the singing waiter at the Japanese Himatsu restaurant for making birthday Special by singing LAS MANANITAS

Date of Stay: November 2025

Indysb1979 wrote a review November 2025
London, England

A great time!

We booked via BA holidays for 9 nights in October 2025. 2 adults and twin boys aged 10. Preffered family room booked. A great hotel for families. Great facilities, nice pool , good rooms and nice food at restaurants. We are all vegetarian but had decent options everyday. In the main buffet if you ask for head chef they will make you something to meet your dietary requirements. The wood fire pizza made every lunchtime near the pool were delicious. The entertainment team do an excellent job. We really enjoyed the bike ride to the local town. Overall for the price point this was an excellent holiday and would definitely recommend for other families.

Date of Stay: November 2025

Q1818BWmarting wrote a review November 2025

Beautiful place to relax and be pampered

A beautiful resort with excellent staff and service. A good place too, relax by the pool or lounge by the ocean. It is a way from the city life so
Very peaceful.

Date of Stay: October 2025

H2520DLstacyl wrote a review November 2025

Wonderful trip

Great resorts all at all. We ate at the French bistro and it was absolutely amazing. Best meal of the whole trip. Eluterio and Jonathan are exceptional, A1 service!

Date of Stay: November 2025

Ashford1989 wrote a review November 2025

Family holiday - 10 nights

Overall my family and I of 2 young boys (11 & 7) and my parents had a really great team. I wouldnt consider the hotel to be 5 star owing to the standard of food which was good but not great and the accomodation being relatively dated. However the entertainment team were one of the best I've cone across and the shows/music was superb as well. There are to many staff to mention personally and all deserve a shout out but special mentions go to Thony, Abraham, Mar, Daniel, Gabriella, Hannah, Sergio, and the DJ!!! Thanks for fab time.

Date of Stay: November 2025

katrinatZ2386UR wrote a review November 2025

Dreams Sapphire amazing

Such a wonderful vacation. All staff hekpful and friendly. Nice laid out hotel and grounds. We was in the prefered club facing the ocean great rooms. Bar on the beach with swings great bar staff. All staff around the pool restaurants and reception high standard. The restaurants we liked the buffet Japanese and The Blue water one. Only suggestion would to have better evening entertainment

Date of Stay: October 2025

792natikal wrote a review November 2025

Great service!

We had a wonderful experience, best was the French restaurant . Manager Johnathan made it exceptionally special!
Also Ele was a great waiter. All of our pool side waiters were super. Also perfect service in buffet.

Date of Stay: November 2025