Dreams Sands Cancun

griselr585 wrote a review October 2025

Cancún Dreams Sands

We liked the hotel. The beach was clean, the surroundings were clean, we loved the spa, and the staff was very friendly. The food was varied and good. The restaurants were delicious. There was a variety of drinks. Activities were offered daily and every night. The room, although not 100%, was very good; the cleaner came daily. We especially thank Olimpia from UV, who kindly helped us from day one in every situation, friendly and respectful. Very charismatic. Oscar and Enrique at the breakfast buffet, who served us kindly every day; Manuela at the beach area, always attentive and so kind; Marcela and Rangel at the El Gaucho Grill restaurant, waiters with such respect and dedication; Ashanty, Margeli, and Maria at the spa, were very kind and offered very relaxing massages.

Date of Stay: October 2025

I1466RTbrandona wrote a review October 2025

Truly could not have had a better expiereince

This is the place!!!! After reading through hundreds and hundreds of reviews for dozens of different places we decided on Dreams Sands and could not have had a better time. I have to start by recognizing all of the staff members at the resort and how they all went above and beyond to make our stay amazing. I wish so much we could remember everyones names but there wasn't one person that didn't exceed our expectations. Traveling with our special needs son is extrememly daunting and stressful and the only time we travel is for his medical treatments. We came to Cancun to get him stem cells and the service and staff made it feel like a truly relaxing vacation even though we were there for a medical trip. When our son had meltdowns the staff did everything possible to help and never once judged us or looked annoyed which is very rare and so so appreciated. When the beach team saw us come down in the mornings they made an extra effort to get us a spot close to the water and pulled extra chairs over and laid our towels for us and we're just so attentive. The cleaning staff was amazing across the board in the entire hotel. Really all of the staff in every department were just phenomenal. Room service was fantastic, the buffet was delicious and we always left stuffed. The restaurants were beautiful and the service was great but we preferred the food in the buffet or room service. They shows were great and just I can't think of anything we didn't love. It made us feel like we could come back here for an actual pure vacation and not be nervous about how our son would do and navigate because the staff made us feel so comfortable. The beach was like what you dream of. It was so clean and just stunning. I was worried about seagrass being an issue but the staff do an incredible job of keeping a huge area clean and perfect for swimming. The first couple days the water was perfectly calm and flat and the last 3 days we were there we had some small waves the kids loved to jump. Every morning when we would go down to the beach it felt breath taking. This is also such a great resort for families. No partying and 20 somethings going wild. There was a pool on the other end for adults but it was easy to avoid if that wasn't your vibe. I would guess probably 3/4 of the guests were families. The next time we plan on visiting Cancun we won't even consider any other resort we are coming straight back to Dreams Sands.

Date of Stay: October 2025

natio904 wrote a review October 2025

Super glad we're starting here

Alexandra was amazing entertainment . All the servers were very attentive and awesome. If you've never been to the hotel zone this is the place to start!!

Date of Stay: October 2025

V9670WAnataliep wrote a review October 2025

BEAUTIFUL RESORT

BEAUTIFUL resort with an absolutely amazing beach. Shallow and swimmable and walkable. The service was FIVE STAR. Special shout out to Gerson, Mario, and Anahi who served us beachside and made sure our drinks were never empty. The E-Team was phenomenal - Leilani were especially helpful and fun.

Date of Stay: October 2025

Roving55718281287 wrote a review October 2025
Monrovia, California

Do not come here!

To say I was disappointed is such an understatement. Please listen to the reviews saying how bad this hotel is. I wish I had. I thought it was just picky people but clearly it was not. Saying this resort is a 4-5 star is pure fraudulence. It is so old and run down it’s criminal especially for what they are charging. The rooms were beyond FILTHY. The lack of upkeep and deferred maintenance is simply ridiculous. It was GROSS! Management was so unhelpful and simply did not care. They showed me different rooms and each were just as bad as the last. The only positive thing was that they have a great beach. Servers were very nice in pool and beach area but the service at restaurants were extremely slow, even though u were leaving generous tips. The pools were in such bad condition with missing tiles EVERYWHERE. I can see some missing here and there but it was half the pool. Very unsafe. People were getting cut. If you wanted the nice pool you had to upgrade to the preferred side which btw they try and up charge you for once you get there, I was sent emails offering better pricing. We were beyond disappointed. What a waste of my money for my 35th wedding anniversary!!! I booked this resort because I’m a world of Hyatt member and Dreams is under their umbrella. I thought they stood behind their brand but clearly they do not. They did nothing to help but offer to be a liaison. After two hours on the phone with them and hotel management they did nothing. All I got was a 25% discount because I had to pay for the upgraded preferred side so my diabetic husband didn’t get cut in the main pool. We even got the phone line disconnected and no one bothered to even call me back. They said they could do nothing. Why will I ever trust the name Hyatt again???

Date of Stay: October 2025

Journey65753141076 wrote a review October 2025
Toronto, Ontario

Pretty good. 4 stars out of 5.

Very nice overall. The knee high shallow natural pool ( it's really shallow for 200m or so) was very cool. Food is really good and a wide variety. Pools are nice but I hurt my foot and so did my daughter due to missing tiles. Drinks are really well mixed and delicious. Everyone on staff is extremely nice 👍🏼... But.. lol.. I didn't like that most of the beach was "Preferred club" meaning $30-$60 usd more per day 😳.. On the regular side in the front there are huts 🛖.... that you have to rent and the are postioned in the front row and then they have a huge section blocked off for weddings and a nature reserve due to a endangered specie of tree 🌳. Sooo there would be a panic in the morning to reserve beach chairs. Really cheap 😒. All in all good though I gave it 4 stars

Date of Stay: October 2025

444nuevan wrote a review October 2025

Amazing time

My stay at Dreams was truly exceptional. The staff was warm and welcoming, providing excellent service throughout my visit. The resort offers five or six different restaurants, each serving delicious, high-quality meals. Every dining experience exceeded my expectations. Overall, I had a wonderful time and would highly recommend Dreams to anyone looking for a relaxing and enjoyable getaway.

Date of Stay: October 2025

averastravels wrote a review October 2025
New York City, New York

Pleasantly surprised, for the most part.

Dreams Sands Cancun was a last-minute choice and a pleasant experience, for the most part. Rooms are clean, comfortable and well appointed, we had a great view. Buffett offerings are pretty decent, beachside service is prompt and friendly.

However, there's a constant push to buy extra services. El Gaucho Restaurant conditioned us getting a table to a purchase, hostess clearly stated "you have to wait 1.5 hours for a table but if you purchase X item I could get you a table right now" many available tables were visible. The Japanese restaurant has a similar arrangement for the hibachi section.

This practice is off putting and annoying!

Date of Stay: October 2025

caseydS4470TQ wrote a review November 2025

Pleasantly surprised!

Resort was beautiful with great ocean views & had easy access to the beach. Room was spacious/clean & looked like it was recently updated. Mini bar was restocked daily with many options. Staff were friendly & accommodating. Food was hit or miss but Goucho Grill restaurant was a gem. Beach was beautiful with plenty of lounge chairs & shade. If you’re looking for a reasonably priced beach getaway- Dreams Sands checks all the boxes!

Date of Stay: November 2025