Dreams Natura Resort and Spa

Patmac110 wrote a review November 2025
New York City, New York

Wonderful time at wedding week!

Was at Dreams for a wedding. Upgraded to preferred which was the best decision unless you are there with kids. Rooms were spacious and clean. Of course all workers were wonderful. Damien and Lizbeth at preferred adults only pool took very good care of us. Fernando in the preferred lounge couldn’t do enough. Remembered our names and was ready and willing to answer any questions and make restaurant reservations for us. Italian, French, Asian restaurants were excellent as well as the buffet. wedding food was spectacular. Lazy River was fun early in day before crowds. There was entertainment at the family pools. There is no big theater as the resort is delightfully small. The lobby had some music at night, as well as full bar. The preferred package also included a lounge where you could go any time for a top shelf drink and small bites.
The beach was unusable due to the terrible seaweed issue. But that’s not the resort’s fault and they were cleaning the beach best they could every day.
Highly recommend,

Date of Stay: October 2025

E7841XWsusanm wrote a review November 2025

Excellent vacation

First time. He is amazing!!! Miguel is amazing and funny, great dance moves.
Check in very easy.
Miguel was very helpful.

Date of Stay: November 2025

judybO9034UR wrote a review November 2025

Wedding

Miguel on the entertainment team really took care of us at the pool. EStephanie was an amazing wedding planner. Fireworks amazing!!! Everything at wedding for Greskovich was amazing. Jury is out on our photographer Emanuel

Date of Stay: November 2025

528dorothyg wrote a review November 2025

Miguel the Terrifying Clown

Miguel, the Entertainment Team, was a lot of fun on Halloween! He made us have great fun that night! He chased us around the entire resort. We also LOVE dancing with him around the pool!! Such fun energy and laughter. Really enjoy him!

Date of Stay: November 2025

jermaineh914 wrote a review November 2025
Prosper, Texas

Great time

Sergio, Richard, and Manuel were amazing, I stayed for 4 days and they assisted me every step of the way! Very great service!

Date of Stay: November 2025

Z6600XPanitav wrote a review November 2025

Great Service

Richard Sergio Manuel was absolutely awesome. Very friendly and helpful with recommendations and great services. The whole resort in general was great Because of I we will be back and recommend

Date of Stay: November 2025

151bcf wrote a review November 2025

Hospitality at its best

We had a great time celebrating love, family and togetherness; it’s also a way to maintain work-life balance that everyone needed so bad. Thank you Natura staff for your hospitality in ensuring our comfort and enjoyment. We want to acknowledge Dionisio, Richard, Sergio, Manuel and Asuzena for always willing to go the extra mile for us. Also, The spa was a wonderful experience! Worth the money for sure.

Date of Stay: November 2025

Paradise03784862650 wrote a review November 2025

Ceviche class with Miguel

Miguel and Myrna did an exceptional job teaching the ceviche class. We can’t wait to get home and try it ourselves! Highly recommend

Date of Stay: November 2025

suitcasej2023 wrote a review November 2025

Nice But

Everything was great except for the the water, which was brown. I’m use to clear and blue waters when I visit Cancun. This is the only downside to this resort.

Date of Stay: November 2025

laurenrO3549YP wrote a review November 2025

Top notch

Incredible and an unforgettable vacation for our family! The staff was so friendly and made us feel so special. The roll glider team knew my son by his first name and ensured his safety was a top priority. Thank you Rod, Ivanna, Moni and Lalo for sending my mullet man down the roll glider and up the rock wall time and time again! See y’all soon!

Date of Stay: October 2025

C7924NYlisam wrote a review November 2025

Water aerobics!!

Aerobics was so much fun with Samantha and didi. They did an amazing job and were super funny!!! They knew how to draw in the crowd! Loved it

Date of Stay: November 2025

lit699 wrote a review November 2025

No Service at All

The service at this hotel was far below expectations — it basically felt like there was no service at all. If you’re coming to Cancun to enjoy good hospitality, this is definitely not the place to stay.

Date of Stay: October 2025

bsolk wrote a review November 2025

A real good Family Resort

We got back from 8 days family vacation at Dreams Natura. Travelled as a family of 4 with 2 kids 10 n 6. Here is our honest review:
Beautiful resort, small in size, perfect to navigate around
PROS:
1. Resort is beautiful with lots to do for everyone. They have 4 pools including 1 Adult only Prefered club pool. Pools were not heated while we were there, so it was cold to get in the pools. But we asked and they heat them up sometime between Dec -March weather dependent. It is such a good place for families with kids of all age.
2. Lazy river was so good to be in, except it was also cold while we were there.
3. Entertainment team was the best. We spent
Halloween at the resort and had a blast. Miguel from the entertainment is worth mentioning. He made every effort to have people participate in activities.
4. Food was really good. We loved Oceana (seafood) the most, Portofino( italian) n Himitsu(asian) had good food as well. We did not try Mexican restaurent or the Adult only French.
5. Rooms were nice. Good size with all good aminities. We stayed at Prefered and enjoyed the premium location overlooking the pools and ocean.
6. Weddings were never an issue for us at any resort, but we witnessed not more than 5 weddings in our 8 days of stay and they did not interupt any of our activities that we wanted to do for the day. Example, no pools were shut down when there was a wedding, infact everyone in the pool cheered for the wedding squad. So much fun.

CONS:
1. Bugs, yes there are bugs but we noticed they are more when or after it rained. We used a bug spray and were okay but still got bit.
2. The resort seemed understaffed. The swimup bar had just 1 bartender and we saw him get overwhelmed at times. Also, the mens washroom besides the pools was closed most of the time when we were there for some upgrade
3. Smell of mold, yes it is there in some parts of the resort but we didnot notice any in our room or corridors. So ignorable, yet noticeable but not bothersome.
4. Beach is brown. If you expect the beach to be blue, this is not the place. BUT the beach was clean with almost NO seeweed. I have seen the beach at Dreams Riviera with thick layer of seaweed; beach looked blue there but still unswimmable. So if the colour dosn't matter to you, its a great beach. Probably not swimable, but enjoyable
5. Basic maintainence of things could be an issue here Bathroom door was worn out at the bottom. Coffee table in room was also worn out. Again not bothersome but noticeable.
6. The toddler/Little kids slides were shut down when we were there. With no one knowing or working on fixing things. Again lack of staff is probably delaying fixups at the resort.

Overall we had a wonderful Holiday with most things working for us including food, pools and beach. The staff is super good and we enjoyed staying with Dreams Natura. We will return to this property for being family friendly resort.

Date of Stay: October 2025

briancG5954QL wrote a review November 2025

Amazing wine tasting! Terrific free experience!

This was a terrific experience! The native white whine was the best of show. Juan and Didi were terrific. They were super friendly and knowledgeable about the products.

The session was short enough to stay interesting, and long enough for me to learn something.

I would do this again if I had the chance.

Date of Stay: November 2025

F8055KGellier wrote a review November 2025

Absolutely perfect

Everything was perfect it was an absolutely unforgettable experience and the entertainment team and events were amazing

Date of Stay: October 2025

kellyjN7484HJ wrote a review November 2025

A fabulous stay Dreams Natura

An amazing stay at Dreams Natura. We were looked after so well and all of the staff were lovely. The entertainment team were great and always created a great atmosphere and encouraged us to join in the fun. Our room was lovely with fantastic views.

Date of Stay: November 2025

aceitow wrote a review November 2025

Awesome! 10/10. Would highly recommend. Aside from the weather, it was a great trip and I can’t wait to return to Dreams

Didier was awesome! Very personable and engaging I would highly recommend people to come here for their weddings in the future

Date of Stay: November 2025

Excursion19331913812 wrote a review November 2025

Amazing!

Had an absolutely fantastic time! The hotel is amazing, and the staff have been incredible the whole time. When we arrived we were made to feel welcome and the person at the check in desk was very helpful. Iver the 2 weeks weve been here the staff around the pool have been incredible, specifically Russell Julio and Javier. The entertainment has been brilliant, the staff have been engaging and fun, the way they've engaged with all of the guests has been fantastic! Its my first time in Mexico and I am very impressed and would 100% come back to this resort

Date of Stay: October 2025