Crown Paradise Club Cancun

223rochelleg wrote a review October 2025

Disappointed

Worst hotel!!! So disappointed! I don't even know where to begin!!
The place is not maintained... cracked tiles, 2 of 3 elevators out of service, air conditioning in the room does not go below 74°… Spoke to other guests who had the same complaint… when you try to reach customer service from your room, the phone can ring on and on and on and nobody answers. Two of the restaurants are closed. The lines to get into the buffet are 20 minutes to a half hour long… An absolute nightmare! They give you a card for a towel at the pool and when you go to the pool you only get one towel. You can either use it to lay on or you can use it to dry yourself but you only get one! You would not want to sit on the chairs without using a towel because the chairs are worn and have holes in them.
I don't even know what to say! I've been to Cancun so many times and I've never had this situation.
I only have myself to blame! I should have read the reviews and I would've seen all this before booking here. Never again! Lesson learned!

Date of Stay: October 2025

Adventure20475237887 wrote a review October 2025
London, England

Brilliant stay

Went here for a week first time to Mexico it was absolutely brilliant and everyone was so friendly and welcoming special shout out to Ali and Geri in the top floor adult breakfast and bar and also Maria, Luis ( adult pool area ) Wilberto in the French restaurant, the staff in the fisherman’s restaurant keep up the good work and see you soon and thank you for a great experience.

Date of Stay: October 2025

W3990RGvictoriam wrote a review November 2025

Good with some issues that will cause us not to return

When booking a kid-friendly all-inclusive, there is definitely a different set of expectations, but we had some pretty big issues. In the end my daughter loved it so it somewhat made up for the rest of the experience, but we would not return here.

If you are focused on a good deal for a family vacation, but don't care about food quality and aren't bothered by the heat, this may be the place for you. If you have anything higher than pretty minimal expectations, I would look elsewhere.

The good :
- The rock climbing staff was wonderful, being very patient with my daughter on her first time and congratulating her when she did it.
- Same thing with the kids club staff - they were great with the kids and had engaging activities throughout the day.
- Overall, there are a ton of activities for the family to enjoy.
- Reasonably priced for what you get

The bad :
- THE AC IS TERRIBLE. This was my biggest issue by far. We live in the southern US so are used to hot and humid weather, but the AC throughout the entire resort, including in our room, was either not working or was operating so poorly, it might as well have been off. We called the front desk and they had someone come to our room and check the unit with nothing found wrong. We were so miserable to not get some relief from the heat that it greatly impacted our experience.
- Everything felt dirty and grimy. I know that it's an old resort, but it could definitely benefit from some upgrades/renovations.
- The food was edible, but was not great. However, there was a ton of variety and everyone could find something to eat.
- Many staff members, specifically at the check in and concierge desks were extremely rude on multiple occasions.
- The rooms were supposed to be ready at 3pm but even an hour later weren't ready and the staff seemed to not care and were not apologetic and didn't seem to understand what was causing the delay.
- Several of the nights we were there (we were there for a week), there were several booths in the lobby with local goods. I love the idea but the people working at the booths haggled the guests so much I went a different way to the elevators to avoid them.

Date of Stay: August 2025

toddbF952CX wrote a review November 2025

We had a wonderful time during our stay. Great to see all of our friends still working at the hotel.

Bellboy- Jesus was wonderful. Very helpful with our luggage.
Bartender- Roger, Rafael, Joel, Juan Carlos, Sebastian and Gabriel were fantastic. Great time chatting with them all.
Concierge- Victoria, Ceci, Lina and Nancy were very helpful and answered our questions. Can’t wait to come back and see everyone again. Mucho Gracias.

Date of Stay: October 2025

marykrom wrote a review November 2025

Friendly stagg

The hotel wasn’t in the best shape and we had issues with a leaky roof/wall that was very frustrating. But the redeeming quality of the hotel is the friendly staff- especially Reyes and Joel! They were so kind and hardworking - appreciate them!

Date of Stay: September 2025

K2468XJashleighb wrote a review November 2025
Manchester, Greater Manchester, England

DO NOT BOOK ESPECIALLY IF FROM UK

The hotel is just ok, it had a few pools, slides and a kids splash area however the food was TERRIBLE!

My kids especially my son barely eat for the full week we were there, we had to eat out most nights and even ordered a dominoes pizza to the hotel a couple of times. One evening I asked if they had any chicken nuggets, it was very nice of them to bring some out for us but I could not let the kids eat them as they were a grey/black colour mush inside (definitely not chicken)

The cocktails all tasted the same just sweet slush, the coffee machine in the lobby was only available from around 7am until 6pm

The rooms weren’t great, quite dated. They were doing work and painting on the floor we were on. They were also doing work right next door to our room, we could hear banging and stuff was flicking over onto our balcony where our things were, we had to turn the air con off as it was blowing such a strong smell of paint and turps into the room! I asked reception if they could pause on the work next door as my son has a bad chest but the next morning they were back doing work again!

We were a family of 15 and we all went to see the tui rep and made a complaint of our overall experience, the lady on the phone at tui mentioned damp at that hotel, they agreed to move us all into a better hotel for the second week of our holiday and that was the riu palace peninsula which was a much more pleasant stay!

I would recommend NOT booking this hotel especially if you are from the UK as they don’t seem to cater for us at all!

Date of Stay: November 2025

danielhE4862ZT wrote a review November 2025

Do not come here go somewhere else

My experience was horrible from the moment we got here our room a honeymoon suite was not ready until after 3 o’clock. No one can tell me what time it would be ready, the third night here we ate at Wayne’s booth steakhouse and four out of the 10 people that came with us got sick. This is day four of me having food poisoning. The elevators do not work. The staff was not friendly at the front desk. Our fridge was refilled once in five days. Stay away stay far away.

Date of Stay: October 2025

ChaChaDad wrote a review November 2025

Warning to Alaska Airlines Canceled Flight Passengers.

Our vacation plans did not include a stay at the resort, but a canceled flight on Alaska Airlines changed our plans. It appears this location is a frequent spot for those on canceled Alaska flights as the resort had a pre-made sign at the check in counter with the Alaska logo.

I would have thought the resort would have gone out of their way to welcome an additional 50+ room revenue that was unplanned, but the experience was just the opposite. While I appreciate the unplanned workload, the fact that Alaska uses the resort as a backup and the resort has no plan to handle this situation is a lose-lose for Alaska and its customers.

We arrived at the resort after 9 PM. There were 3 people (out of 8 check in stations) when we arrived. When 11 PM came, those 3 people went home and we were left with a night manager and one other employee who appeared to be experiencing his first time checking people in. Finally, after standing for over 4 hours, we received a room key at 1:45 AM.

Our room was OK. It was a standard all inclusive type room with a small bathroom area. Others had complained about mold in their room, but we only noticed a lamp shade needing attention.

When we arrived at the resort I thought maybe it would be an opportunity to find a new gem for future visits to Cancun. That did not happen.

Date of Stay: October 2025