Cofresi Palm Beach & Spa Resort

Polohouse1 wrote a review October 2025
New York City, New York

I love it

I love it
I would like to come back again
The food it was good
All personal was good
The room was great
So if I had the opportunity again I come back

Date of Stay: October 2025

S2730LLdavids wrote a review October 2025
Arlington, Texas

Excellent

I had problems with my room, no ac no hot water, bad tv reception. I went to guest services to get a new room. Anel worked with me to take care of my issues. She was extremely helpful and took take of my issues.. A new room with AC n hot water, complimentary fruit n cheese tray and helped me get my dinner reservations. I am well pleased with her assistance.
David Sedillo

Date of Stay: October 2025

CJcon10465 wrote a review October 2025
New York City, New York

Beach Vacation Resort in Cozy Maimón

The Cofresí Beach Resort is a spacious, coastal retreat place. Each bedroom has a Cable-ready TV, double bed, and refrigerator in the closet. It is closest to Puerto Plata.

Date of Stay: October 2025

F7803VXdeborahc wrote a review October 2025

⭐️ 0/5 — WORST Experience Ever. This Place Needs to Be Shut Down.

If I could give this resort zero stars, I would. Do NOT book here. This place should be shut down immediately. I honestly felt like I stayed at a trap house, not a resort.

We had to switch rooms four times because every single one had serious issues.
Room 1: The key didn’t work. When we finally got inside, the room was disgusting — dirty lamps, filthy halls, a clogged sink, peeling tub, and sheets so itchy we had to sleep in full sweat suits.

When we complained to Guest Services, there was a long line of people also trying to switch rooms. It was like musical chairs — every new room was worse than the last.

We came for a wedding, and almost 90% of the guests had to change rooms too. Everything on this property is spread out, and you have to wait forever for shuttles just to get around. Most of our spending went toward tipping drivers and staff because that’s the only way to move anywhere.

My friend stayed in another room with her children and the ceiling collapsed in the middle of the night

After the wedding, we finally got a “better” room — but guess what? No AC, the TV kept glitching, and there’s no cell service unless you pay extra for Wi-Fi.

When we asked for clean towels, we called four times — no one ever came. The door didn’t lock properly and would literally open on its own. My boyfriend had to lift the door to get it to catch on the hinge. Then one night, two random workers walked into our room unannounced, pretending to “look for something.” It was beyond inappropriate and unsafe. The next morning, another worker walked in again thinking the room was empty.

At one point, a cleaning lady came by and said, “How are you guys staying here? It’s so hot.” She actually helped us find another room — and bless her, she even cleaned it herself so we could move in. That 4th room looked better and had AC, but it turned out to be a deep freezer. We turned off the air to warm up and woke up drenched in moisture from how cold it was.

To make things worse, I saw roaches in the buffet at both Casa Blanca and El Pilón. That completely killed my appetite. The food was just bad

The few nice staff members we met tried their best, but most of the workers looked tired, uninterested, or simply didn’t bother showing up. It was like nobody cared.

Now I’m back in the States, and I still feel sick and freezing from that last room. I’ve been taking hot showers and can’t shake the chill. That’s how bad it was.

This resort is unsafe, unsanitary, and completely mismanaged. No one should ever waste their time or money here. They need to go out of business.

Date of Stay: October 2025

F1509UXloriw wrote a review October 2025

Eh, one or two stars. That’s it.

Look at the reviews that are poor and don’t think your experience would be anything better than those. We went there as a part of a package we bought with another company. They give you wrist bands to wear that are color coded and from the minute you put those on, you are dealt with accordingly based your color of band. We had silver so they knew to target us as potential membership purchasers. They trick you at the buffet to ‘learning’ more about your amenities and you think you are going to have perks, then you find yourself in a timeshare-type talk (we were told we would not have to listen to any presentation prior), but it was not a timeshare, but a ‘membership’. Pushy, high pressure is what you endure for hours. You would think they would put you up in a nice place to lure you into the luxury life, but it’s a crappy place that is so outdated. The only good part about the place is the VIP beach, but you feel like you have to tip every single person you encounter. The staff was friendly, but food was very basic at the buffets. To do the specialty dinners, you have to book them one day at a time and I swear, if they still see you with a silver band after presentations, you get lied to and they no longer are catered to nearly as much. We were lied to about numerous things, our shuttle to the airport was messed up till we threw a mini-fit. The water may be hot, it may run out and you can’t drink it. Heck, they even say you cannot flush toilet paper. Spa people constantly nag you to visit them. They call hot dogs ‘sausages’ and there is security everywhere which is good, but also a little unnerving. One lady we befriended had lost her earbuds when we were leaving and they kept pinging at customer service, but nobody would admit they had them as someone kept turning them off as she pinged them. Shady people, don’t trust them at customer service. We did the monkey excursion and the city and mountain tour which were both good and interesting. Would not recommend going here at all.

Date of Stay: October 2025

chantah2025 wrote a review October 2025

I want to come back soon

This experience was incredible expecificly edeliza and yolainy of the receptionist of de cofresi they were so helpfully and respectful person.

Date of Stay: October 2025

orahf2025 wrote a review October 2025

Beautiful Experience!

I had a wonderful experience! Everything was beautiful! The food was amazing the service all and all it was great! Thank you Jackson!

Date of Stay: October 2025

maryhH6952FP wrote a review October 2025

Nice but few glitches

Nice trip!
Few comments. Room was very nice, food in the buffet could be better, 7 night stay we wish we knew rules ahead of time for restaurant reservation being 3. Advertised as 11 restaurants only 5 were open. We didnt like we had to keep going back to guest relations to book the dinner reservations. It might be nice being able to book online max 3 nights ahead. The property need work roads, patio area, pool. We did like being g able to use the blue vip lounge chairs and bar. The people who came on the weekend they were left lots if trash around the property and I felt that was terrible for the resort.

I was 41102

I had good services from Neylany in the Cofresi Palm Reception

Date of Stay: October 2025

kenbM8140RJ wrote a review October 2025

Best thing ever

The best experience ever, I loved this resort. Jeiny Lorenzo, neylany and sharlyn were the best, I liked so much, they have nice people working there.

I was in 42210

Date of Stay: October 2025

430cheleb wrote a review October 2025

Mixed review- ended up a nice experience.

I will start by saying, I ended up enjoying the resort. It started off a little rocky, but they turned it around. We had an issue the first night with getting blankets, etc. for the pullout bed, since we didn't end up in a room with double beds like we booked. The front desk continuously said they were bringing them, but hey never did. We didn't get those items until the next day when Maria arrived. We met our concierge and our housekeeper, both were Amazing. Shout out to Jose Luis and Maria. Jose Luis would pull up in the go cart out of the wilderness as if he knew we needed him. Haha. Maria (Confresi 31) made sure that we were well stocked even on her days off. So as the days went on, the experience became more enjoyable. There are pools around every corner, the v I p areas have cabanas to enjoy, and almost every restaurant we went to the food was thoroughly enticing & good. I had good services from Neylany in Cofresi reception.

I was in 20331.

Date of Stay: October 2025

regiy2024 wrote a review October 2025

Oct

We were greeted by Rueben R upon arrival who directed us to guest services to check in. After check in we meet Jose Luis who has been instrumental in our stay! He was very helpful with getting us to and from places all over the property! We then met Maria ( Confresi 203) who took care of all our housekeeping needs with love and care!! Our next experience was not as great, we needed sheets for couch bed and did not receive them until the next day despite calling multiple times until 10pm. Once we let Jose and Maria know the issue they got us taken care of immediately. The security guard Angel assisted us with directions and places to walk rather than waiting on the shuttle!! Things were closer than we realized!!! It seemed anytime we need to go somewhere Reuben or Jose were right there to take us! We also had an amazing tour with Raul and closing with Jr.. the Jeffry was great with our orientation! Neylany at checkout was great with assisting us with our questions about airport travel and closed out our experience. Beautiful flowers, views and the people named made the experience a 4 instead of 3 overall!!

I was in 20331

Date of Stay: October 2025

tyroneb811 wrote a review October 2025

It was cool

I liked the experience and weather but had no hot water for shower and toilet kept breaking and steps were painful at cause I have a bad knee but over all the staff was great everywhere

Date of Stay: October 2025

marcosmanuell245 wrote a review October 2025

Was very nice

My experience was very nice, i apperiate ame have a nice day, thank you guys.

Marcos Manuel Liriano Maldonado
20218……..

Date of Stay: October 2025