Catalonia Royal Tulum

lucadI1435OJ wrote a review October 2025

Great experience, with Great people!

Mexican restaurant, waiter Juan Lopez is a very good guy! Great service, great experience! Special thanks to Gabriel and to capitan Fabiana for the entry in the restaurant.

Date of Stay: October 2025

321ladana wrote a review November 2025

Wonderful vacation

We had a great stay, All the positive reviews here are accurate, It was actually better than I expected. We upgrade to Privileged but it's not necessary
The only advantage is that you can eat at the beach front restaurant. Staff are super nice without expectations but we tip generously. Food was great in all restaurants and buffet was okay with lots of varieties. I don't drink so can't comment on that. There is no grab and go food only have to sit and order and sometimes take a bit long to serve the food.
Beach is beautiful and clean. I found it a long walk to lobby from our room and so was asking for cart ride and they had a great service. Over all great resort, very well maintained and managed. I will definitely go back.

Date of Stay: October 2025

G2951EAchloeb wrote a review November 2025

From start to finish our holiday has been amazing, we couldn’t recommend the hotel and all of the staff enough!

We cannot thank the staff enough for an amazing time in Mexico, it was the honeymoon of dreams!

All of the waiting staff were very friendly and looked after us from the start of our trip through to the end. The staff remembered your name and always greeted you with such happiness and warmth. Staying in this hotel made you feel so special to all the staff and we would recommend it to anyone!

The evening shows and entertainment programme throughout the day was amazing! The energy and effort the entertainment staff put into their shows doesn’t go unnoticed!

Huge shoutout to the entertainment staff!!
Paulina
Abraham
Eddie
Diego
Tita

Thank you guys so much for the most amazing holiday/ honeymoon!

Date of Stay: October 2025

Wander62360708070 wrote a review November 2025

Beautiful but not perfect

This resort is clean, easy to navigate, and the staff is incredible. Georgina serving drinks on the beach was a gem! Always smiling, always happy! Special mention to Ana at Tao Cat too! The ladies seating us at the buffet were so warm and friendly and always started our morning off right.

Our two disappointments were the restaurants and the beach. While the service in the restaurants was superb, the steak house, Italian and Mexican restaurants lacked ambience. They felt more like a cafeteria than a resort restaurant. And honestly, I’ve had better pasta at East Side Marios than the Mama Mia on this resort. Tao Cat and the privileged BLoved restaurants were excellent.

The beach was stunning BUT there are no umbrellas so everyone is up early claiming chairs in the shade. I have never been to a resort in the upgraded premium/privileged section where I had to worry about that.

Overall a solid 4/5.

Date of Stay: November 2025

richardsK412FN wrote a review November 2025
Toronto, Ontario

Rude front desk staff

The hotel is 1 hour from Cancun airport.
The front desk staff are extremely rude and unacomodating. The hotel food is very good and the rest of the staff are great. The rooms are large and very clean. The beach is amazing. No weeds.

Date of Stay: October 2025

MusicMaestra6 wrote a review November 2025
Iowa

Excellent stay for celiac/gluten allergy

We had a fantastic first trip to the Cancun area and were especially impressed by the care for my gluten allergy/celiac disease. When we would arrive at one of the restaurant, they would ask about allergies, and when I would say gluten, typically they would then follow up and ask if it was celiac. I was very impressed - that type of care isn’t always taken in the US. At La Palapa, Yolanda, Angeles, and Quetzabel all went out of their way to help me place an order in advance for the foods that may be cross contaminated (chips/chilequiles/fish tacos). Juan was a friendly and helpful server as well. The buffet food items were labeled with symbols with allergens. (Also, bonus for people who usually can’t eat many desserts because of gluten: there are four ice cream selections at each lunch!).

At Bloved, Betzabe helped me navigate the menu for gluten. One waiter told me one night that one appetizer was celiac-safe, and the next evening Betzabe said it was not, so there is possible room for error there. (I am non-symptomatic celiac so it didn’t cause an immediate problem for me.).

We almost didn’t go to the Italian place because usually the options are so limited for those with celiac disease, but I was pleasantly surprised by GF bread, GF pasta (I didn’t try this), and fantastic naturally GF entrees (chicken scalloppino and fish) and panna cotta. It ended up being one of our favorite meals!

Overall we were so impressed by the beautiful grounds (I am a plant person) and we enjoyed the wildlife (my husband is a birder - he logged 23 species on site!). We didn’t feed the wildlife but at times had 8-10 Yucatán jays come to the trees by our upper level balcony and we had fun watching them and the squirrels. The limestone walk, boardwalk over mangroves, cenote, and of course pool/beach were all gorgeous spaces. I am eager to get my steps in each day and so we actually appreciated the .25 mile walk from our room to the beach (especially between large meals!) but that might not be a plus for some people

One mistake we made was to not bring small bills for tipping - often it wasn’t possible to get change at the front desk.

We chose the upgraded room/Privileged and thought all of the room finishes were excellent, and also enjoyed the access to Bloved. We didn’t use the spa access.

Loved the cold brew available at 7:30 (I think) in the mornings at the lobby bar - they will fill your insulated cup from home.

Especially midweek and this time of year (mid fall), the resort never felt crowded, and overall it was a pretty quiet “vibe” which was a priority for us.

Hope to return!

Date of Stay: November 2025

nelethaf wrote a review November 2025

Tita Diego pau Abraham eddy Georgina bar This was our first trip wirh friends ! Everything was above and beyond wonde

Tita Diego pau Abraham eddy Georgina bar
This was our first trip wirh friends ! Everything was above and beyond wonderful ! We will be definitely be returning!!

Date of Stay: November 2025

keithfN4778MJ wrote a review November 2025

The best experience in the world! We are looking forward to seeing you guys again soon. Thanks again for the room servic

My wife and I are having the best time in the world! We will be back for more visits. The weather and the ocean is perfect. Tita Diego edyy Abraham Paulina and the bar Georgina

Date of Stay: November 2025

SusanC507 wrote a review November 2025
Toronto, Ontario

Highly recommend for a relaxing vacation!

We spent a wonderful relaxing 10 days at this resort!
PROS: The most beautiful beach we have seen in Riviera Maya!
The whole property is unique in how they have kept so much natural vegetation.
Breakfast and lunch buffet is great -- lots of options, great food! Quetzabel was always welcoming and took great care of us! Her staff at the buffet followed her example and made us feel very special!
Pool, bar service -- also great!
CONS: The rooms are large but seem a bit tired! Time for renovations?
Front Desk staff are unfriendly to the point of rude - Customer Service training required!
Dinners were generally good but the Mexican restaurant was disappointing. Fabiana always greeted us with a smile but the servers did not!

Date of Stay: November 2025

kixaholic34y wrote a review November 2025
Chicago, Illinois

Love CRT

Catalonia is an amazing place from the beach to the service. We come at least once a year for the past 9 years. Food is also top notch if you’re a seafood lover like us.

Date of Stay: November 2025

OnAir32041750609 wrote a review November 2025
Toronto, Ontario

Friendly staff, with excellent service. Delicious food. Beautiful beache

What an awesome vacation we all had. The service we received was five stars. All the staff made you feel special. The food was delicious the beach was clean the water was crystal clear to the point you could see the fish swimming around you. The daily and nighttime entertainment was great. My all time favourite is the Bloved restaurant Once again staff at Catalonia Royal Tulum you outdid yourself in your spectacular service.

Date of Stay: October 2025

GIJOcanucks wrote a review November 2025
Toronto, Ontario

Magical time at a perfect resort.

Catalonia Royal Tulum stands out from the rest - we've been to many Caribbean resorts, but this one is truly exceptional. The staff are friendly and gracious, making us feel right at home. The a la carte restaurants serve up mouth-watering dishes, and the social conveners and activities team keep the fun going all day long. The guest services team are always happy to help, with a smile that makes you feel welcome. We'll definitely be back.

Date of Stay: November 2025

LaurieB282 wrote a review November 2025

a week in Mexico

im here for a week, my experience in Catalonia was amazing, the service is excellent, we having a good time with the entertainment team, they are so kind end they have many activities around the day, stretching, aqua gym, bingo, trivia, the halloween show was incredible, the guys in rauxa are incredible, thank u Paulina, Abraham, Diego, Eddie, Tita

Date of Stay: November 2025

kdeheer wrote a review November 2025
Calgary, Alberta

Best stay at Catalonia Royal Tulum !

Had an absolute fantastic time!! The food and rooms were really good. The entertainment shows were great! The energy and just overall attentiveness to everyone was above and beyond. A big shoutout to Abraham who was so fun and friendly and polite. He made our time there extra special. Leonardo took such good care of us every single day and took the time to always say hello and help us with anything we needed! Love to all the staff! ❤️❤️❤️

Date of Stay: November 2025

E2442TZjessican wrote a review November 2025

Was wonderful

Priscila she was an excellent sever, funny, entertaining, just over all a wonderful person she was energetic on time with everything personable just all over. Great service.

Date of Stay: November 2025

ryankO6231DW wrote a review November 2025

Wonderful

The service was amazing.......priscila was a joy! We just love everyone here. Our service at the 🥩 house was amazing! On time, she made the dinner more fun for the family.

Date of Stay: November 2025

X9624YVfranks wrote a review November 2025

Diego, Tita, Paulina, Abraham, Eddie. The show was amazing!! The food was fantastic. The whole staff experience was f

Diego, Tita, Paulina, Abraham, Eddie.

The show was amazing!! The food was fantastic. The whole staff experience was fantastic

Date of Stay: November 2025