Breathless Soul Cancun Resort & Spa

rosalindf888 wrote a review October 2025
Chicago, Illinois

Family and Friends Getaways

We had a wonderful time and love the area where the resort is located. The area resembles South Beach, Florida. The resort had plenty of activities and night lights.

Date of Stay: October 2025

rodneycX9657ST wrote a review October 2025

Very Organized, and Stress free.

Wow, is the best way to describe our experience. We had our wedding here. They took all the guess work out of it. It was very reasonable price. The service was great. The wedding planner Mitzy and Daryl were awesome. We were so impressed with the video and photos, done by Adventure Photos, they were able to capture it all. What an amazing time. If I could I'd marry my wife again for the experience. If you looking for a beautiful place to have a wedding make sure you keep this resort in mind. You won't be disappointed.

Date of Stay: August 2025

RyanH715 wrote a review October 2025
Brantford, Ontario

Short but great stay

Was here in early October for 4 days. We have been to all-inclusive resorts many times in Mexico, but never right in the Cancun hotel strip. It was a very different experience than being further south in Mexico.
To me this was more like being in South Beach Miami. Just high rise hotels for the most part. That's not necessarily bad, just very different from the lush tropical feeling you get at other resorts further south.
The hotel itself is quite beautiful. Very modern and extremely clean. Our room was on the 22nd floor and had an ocean view. The room was very comfortable. The bed was cozy, and the shower was great. The enormous rain head shower was awesome. Be aware that rooms here have an open bathroom. The shower is all glass and is in full view of the rest of the room. There is a blind you can lower to give a bit of privacy between the shower and the main part of the room, but you should be very comfortable with the person you are sharing a room with. They'll get an eye full for sure! One negative thing I noticed about this hotel because it is right in Cancun is that, there is a lot of traffic noise. All day and all night. We only noticed it from our room and not outside by the pool, etc. But if you wanted to have a relaxing drink on your balcony it was quite noisy. Minor annoyance.
Something I did not realize before booking is that there is no dinner buffet. Dinner is only available at the ala carte restaurants. We never had issues getting seated but were there right when the restaurants opened to ensure we didn't wait. Not sure how long of a wait you may have if you arrive at 8pm for dinner. There are no reservations for dinner except for the Hibachi dinner (extra $). I think it was $60USD for the Hibachi. Honestly, it was worth it. The food was great, the chef put on a great show, and you are on the top floor of the hotel with great views. There was lightening in the distance, it was very cool to see from that high up. Lunch and dinner are served in the main buffet restaurant and there was a pool side grill as well for lunch. Lunch and breakfast were always excellent.
I'm not sure if the hotel was less busy when we went, but we never had issues getting chairs by the main pool or the rooftop pool. We did not pay extra for the Xhale club, so I cannot say if that pool was busy. However, you could walk out to the pool at noon and have your choice of chairs. That was so refreshing as at my AI resorts, if you're not up at the crack of dawn to get chairs, you are SOL. Each morning the staff put out towels on every seat by the pool, so no hunting for the towel hut which was awesome. By mid afternoon the pool started to fill up.
A few little things to note. There are no wrist bands, no towel cards, or anything like that. You actually get to be treated like an adult and not a child with a bracelet. Loved this.
Will I come back. Yes and no. Zero knocks against the hotel. To complain would honestly be nit-picking to a ridiculous level, however, I prefer a resort that are not high rise style. More walking through the lush vegetation, low rise buildings, etc.
If you don't mind the more hotel zone feel, then you'll love this hotel!

Date of Stay: October 2025

X4322FIwilliamh wrote a review October 2025

Girls trip

We were only about a 40 minute drive from airport to resort. But of course traffic as heavy. Room and accommodations were very clean. You can tell this is a newer resort. The noise level was annoying. Our first night the outside entertainment was directly below our rooms, and did not quit until 11. We were very tried from traveling and this was exhausting. We complained the next morning in the XHale club and they assured us this would be not very night. But the next night was the same. Food was good. Service was great. Pool areas were fun.

Date of Stay: October 2025

sbarton276 wrote a review October 2025
Denver, Colorado

So many activities!

Loved all of the great activities at this resort. There is always something to do. The gym is amazing too. everyone on the entertainment team was so friendly and nice.

Had great meals at the restaurant. Mauriso on room service always got my breakfast order perfect. The seating hostesses Nancy, Yanet and Deysi at Spoon were so friendly and kind to me.

I will be back.

Date of Stay: October 2025

jenniontheblock wrote a review October 2025
Westland, Michigan

10 out of 10 Highly Recommend

AMAZING! The staff was so friendly, the food was great, the specialty restaurants were amazing, the buffet was filled with variety and clean. My room had the most beautiful view of the ocean with a balcony. There is a rooftop pool with a party vibe and a pool on the main level that is more chill, depending on what you like. The drinks were great as well! I would go back here again and again.

Date of Stay: October 2025

rochelleh864 wrote a review October 2025

Breathless Cancun

Great experience. Loved the food, party energy, resort activities and the room service was surprisingly fast. Would definitely go back.

Date of Stay: October 2025

T7200DOsamanthad wrote a review October 2025

Amazing Experience!

Breathless Soul was a fantastic experience! Highly recommend going! Everything from the pool, to the rooms, and to the restaurants were great!

Date of Stay: October 2025

Happiness28989881577 wrote a review October 2025

40th Anniversary Celebration

We had an awesome time, everyday there were different activities going on in the lobby, the atmosphere was great. The service was great too

Date of Stay: October 2025

Flyer47516418021 wrote a review October 2025
Nashville, Davidson County, Tennessee

Blah

Everything was very much blah. Especially the food. It just kept tasting like it was missing something. I went home craving Taco Bell and Pollo Tropical. Also my shower never produced hot water, only lukewarm

Date of Stay: October 2025

X4748URjoelf wrote a review October 2025
London, England

Breathless Soul Cancun was the best experience ever!

Honestly amazing, from the food & beverages to the staff & service as well as the entertainment, everything was an honest 10/10 and I couldn't be more pleased if I tried to be

Date of Stay: October 2025

Chrisboricua wrote a review October 2025
Atlanta, Georgia

GREAT HOTEL for a weekend trip

The hotel is beautiful and we were very excited that my cousin chose this hotel for his bachelor reunion. The food was good, the room was clean (I love the shower in the middle of the room) and the check in staff was friendly. If you like Expresso Martinis go to the lobby bar in the evening (THEY ARE GREAT).

The beach where the hotel is located is average, although, the pool is great to have a relax time. There is a pool swim up bar, and overall, the drinks that Julio (bartender) did were average. Later in the day, the bartender got rude stating that he was not there to make shots, only drinks. This was a first for me since I have been to other brands like Secrets and Zoetry, and the bartender have been AMAZING (specially at the swim up bar).

I don’t think I’ll come back to this specific hotel, but i have already planned my next trip to a Secrets Resort.

Date of Stay: October 2025

markaO6955LG wrote a review October 2025

Not so Breathtaking

Came to Breathless for a short 5 day trip. Room was nice, very accommodating. Nightly activities were just ok.
I’ve been coming to Cancun resorts for the last 18 years, this the first place that didn’t offer a nightly buffet. Probably just as well everything on the buffet was not hot, matter of fact most were barely warm.
The specialty restaurants were good, no wait and service was good.
The staff, I felt at least had hard time acknowledging me when walking by.
The first night I had a bad case of travelers stomach, this has never happened to me in all my visits to other resorts

Some friends of mine were here in May and they had the same thing happen to them .
To say this was a pleasant experience it was not

On my next visit to Cancun, I’ll definitely go back to the Royalton
I’m not a negative person, but I do know good service and food. Breathless has a lot of work to do to be a 5 star

Date of Stay: October 2025

jasonsL5088DA wrote a review October 2025

This was really disappointing.

Don't waste your time and/or money unless you have really low standards for how you would like to spend your money and have a vacation. If you decide that you would like to waste time or money, don't book Xhale club, because it's not worth the additional expense.
This property is either a poor representation of Cancun's tourism industry, or Cancun's tourism industry is one that I want no part of.

Date of Stay: October 2025

B4568EKmiad wrote a review October 2025

Wedding Week for Friends

While the resort itself was beautiful, the overall customer service was disappointing. Many of the staff members seemed overwhelmed, dismissive, and at times, outright rude. Interactions often felt rushed and lacked the warmth you’d expect from a luxury resort. The Exhale Club rooftop breakfast was one of the most disappointing parts of our stay. Despite paying extra for Exhale perks and service, the experience was far from it. The staff was extremely rude, and the wait times to be seated, order, and receive food were completely unacceptable. Having previously experienced exceptional service at Breathless Riviera Maya, I expected the same level of quality at the Cancun location but unfortunately, it fell short in almost every way.
The one bright spot of our stay was Picasso, who was the only staff member that truly delivered 5-star service. He was friendly, attentive, and genuinely seemed to enjoy his job. His professionalism and positivity made a real difference in our experience, and the resort would benefit greatly from having more team members like him. I will say the wedding department did an amazing job and my friends wedding was absolutely beautiful!

Date of Stay: October 2025

A7889ERamym wrote a review November 2025

No what we hoped for

No welcome drink upon arrival. Was seated to wait and no one came up to us to offer a drink. Paid for an ocean view room again. Which I say again because we already had paid for it with our travel agent. And no matter how many times we said no to the time share, they kept going. Also people kept offering the spa. No eating in your lounger at the pool. Which would be ok. But there isn't enough seats outside at the bar.

Date of Stay: October 2025

V4281DKjosephc wrote a review November 2025

Great trip to cancun Mexico.

It was a good experience. We had a great time. The hotel is beautiful. The staff was great and vey helpful. We will go again. The room was cleaned daily. The atmosphere was good. The noise level was good. The service was also good. The amenities was also good. The room size was great and clean.

Date of Stay: October 2025

jamiepZ3654KS wrote a review November 2025

Amazing facility, great staff

The staff was amazing-friendly, attentive, and very responsive throughout our stay. The only disappointment was the experience with the vacation club. Everything was great until the final representative, who came across more like a pushy car salesman.
We were told we'd receive a certificate for a free 2-night, 3-day stay, but it turned out to require a $250 payment to redeem. What's ironic is that we were genuinely considering signing up because our stay had been so wonderful. However, that misleading offer completely changed our minds. If honesty can't be maintained over something as small as a
"free" two-night stay, it's hard to trust a larger investment of $50,000-$80,000.

Date of Stay: October 2025