Be Live Experience Hamaca Garden

Y2390BZannap wrote a review February 2020
Moscow, Central Russia

Vacation

We had a vacation in February 2020
What I want to mention is a great job of animation team
There were a lot of interesting activities during the day on the beach - games, sports activities, some contenst
In the evening we saw great shows every day and also we danced with the animation team - they are great dancers especially Lumy, she was the best!
Thanks for the vacation!

Date of Stay: February 2020

Mouscardy wrote a review February 2020

Coralie Mouscardy

The people are very nice but the room is horrible no ac and the toilet is bad customer service was help at all I flew from the states and wasn’t happy about my stay. The wait when I checked in was 45 min

Date of Stay: February 2020

juanaC3311XD wrote a review February 2020

Worse hotel ever

I didnt look at the reviews when I booked this place. What at a big mistake. Hotel was dilapidated rooms were dirty. Service was terrible. Beds were uncomfortable and pillow felt like rocks. Service was horrendous. customer service was very bad. Room were dirty when we upgraded from standard to king size bed. I will never go back there again. Poor was bad bitten by bed bugs. Try telling the staff and argue that it was mosquitoes bites. Mosquitoes uses one long needle type to draw blood where bed bug uses two to draw blood.

Date of Stay: February 2020

cliyyk wrote a review March 2020
Lake Tahoe (Nevada), Nevada

The Be Live Hamaca in Santo Domingo is a dump

waited in line 2 hours to get a room....then they made us come back for our room key. another wait. Finally got a room and it was a true dump! After insisting on a different room we were offered a better room but had to sign a "no contest" agreement. The electric went off 3 times, water went off for a whole day and all the toilets were FULL. The food was boring and repetative. If ther employees spoke english they were in the hotel, if they did not they worked in the food area. They know nothing about food service OR cooking. DO NOT GO THERE!

Date of Stay: February 2020

SamanthaR2416 wrote a review May 2020

Please stay away!!please management, fix this place!! it is a gem, and it's completely ruined.

Hi, My name is Samantha and I decided to take a little vacation from the busy life here in the states. I booked a 4-day resort stay at the Be Live Hamaca. I ended up paying for a suite and was super excited about it!! I have been to this resort on my wedding honeymoon about 9 years ago and I loved it, this is why I chose to return. As we walked in the resort first thing I noticed was that there was no "greeting". We had to carry our own bags ( which is fine, but it was odd) next to the check-in was just terrible. While waiting I noticed that the furniture of the lobby was worn out, there was a soda machine and the soda was so warm and just didn't taste right. We were given a room and we had to find it ourselves. We eventually did and the air conditioner didn't work properly, the water was only hot ( scorching hot) the Tv wouldn't turn off. We tried calling the front desk, the phone didn't work. We walked and the lady in customer service seemed really upset at my complaint. I was still nice, kind of wanted to cry because I was just so sad about how things just started. They never sent anyone to fix anything. so imagine how we felt. No sleep at all. At around 3 am, I've had enough and walked back to the front desk, I met a sweet guy ( I will get his name) and he did the most to move us from the room, and he did. He was so different and was so willing to help. We got moved to a very nice room, closer to the front desk and closer to the beach. Everything worked except that the shower tub water doesn't go down right away. Piping needs fixing. It definitely becomes a cesspool. But hey, we are not in the Caribbean to be in a room right? so we didn't even complain and went about our business. We then went to eat breakfast, omg!!! it was terrible!! at the time they had the little league games happening so it was cool to see so many people from different countries and their baseball players...food is horrible guys!! even the cereal tastes terrible!!! what happened to this place?? we ended up NEVER dining in the resort, but eating at the Pelicano restaurant. You do get a 15% discount from them for staying at the resort....but imagine...breakfast, lunch, and dinner? We also walked out and ate at local spots. The hotel has become a horrible place to even sleep. Please management, if el pelicano is having an event, please advise your guests!!! They had an event with Yiyo sarante and it was so loud that we just ended up watching from our balcony. I enjoy that type of music, but I'm sure other guests would want to rest and relax while on vacation. You can actually feel the vibrations of the music in your room. Just be courteous! Management in Spain, please watch your management. The hotel manager is not doing anything!! I'm a property manager and hospitality has been my career from over 10 years, this place needs a bit of attention!! it needs help!! some employees are so rude..but I don't blame them....they get to work under terrible conditions. To conclude, if you want to spend a terrible time, go to this reosrt...it has changed so much!!! MANAGEMENT, PLEASE FIX THIS!! THIS IS THE ONLY RESORT IN BOCA CHICA THAT PEOPLE ACTUALLY LOVED AND TRUSTED...NO MORE!! train your workers, fix some stuff...your buffet restaurants need to be cleaned...food can cause you to get sick and that happened to one lady I met. I told her to go to management and complain. Only positive I took from this hotel?? sitting at the pelicano drinking a Presidente that I paid for and eating clean food... The sad part is that I spent about $150 daily on food after I paid for an all-inclusive resort that was a nightmare. please, parents, don't bring your kids here!!! don't go here until management changes. This manager in the hotel is horrible. If you need anything else from me...please let me know and I will produce all my receipts. This is a gem that needs polishing and someone with vision to take over. Stop deceiving people with all those beautiful pictures. It is a horrible feeling being overseas and not being able to feel comfortable in a place you spent a lot of money to be in. We spent over $1000 for 4 days, just for the stay. We spent a lot of money also dining out, morning, noon and evening.

Date of Stay: August 2019

irinamD2978JL wrote a review November 2020

MY WORSE EXPERIENCE EVER

-I arrived at the hotel and 2 hours to do check in, not organization at all allowing big amount of people accumulate in the reception in this COVI19 times.

-Then arrived into my room as you can see the pictures the douche just found it on the floor, my windows didn’t close properly so my personal belongings suffering a vulnerability of being stolen.

-Sofa you could sit on it cause have a hole in the middle.

-Service it’s horrible because when I reclaim about the situation of my room they just ignored me and didn’t care at all.

Here I ulpoaded pictures to see the conditions of this hotel, I think it’s should be close and not offering to the people cause it’s an offense. It’s a deplorable conditions inhumanity. They said it’s a 4 star hotel but I don’t even give a 2 stars.

Be away from this hotel, and be careful of this bad experience that can cost you money and really bad moments due that they don’t even care about clients service.

Date of Stay: November 2020

salliesally wrote a review December 2020

Horrible

This hotel is by way the worst in the world as a flight attendant this hotel robs you from quality. No hot water internet only in lobby. During a pandemic no cleanse of rooms or anything else not works in our room so scared of catching virus stay there I suggest bring your own cleaning items. I can say so much more just don’t stay here ever for vacations. They tried to give me another room but this room no AC at all

Date of Stay: December 2020

mmariela22 wrote a review January 2021

Terrible expirience

When we first got there I had the impression that was an old hotel that had a great facility but needed some update, but I was only going to be there for a night so it wasn´t a big deal for me. But then I got to my room and the bathroom lack of maintenance, there were terrible stains in the shower. They left the previous guest´s used soap in the shower, no hot water. I wouldn´t stay there again, not even for a night. An absolut waste of money, because it wasn´t a cheap hotel either.

Date of Stay: December 2020

P238IZteresag wrote a review May 2021

Believe hamaca

The worst hotel ever, everything is dirty, old, abandoned, don’t come here!!!!!!!!!!!! all the restaurants are closed but the buffet, that it is the only one open and the food is super bad quality, bedroom horrible, the smell is disgusting 🤮, the bed and pillows what to say, barroom disgusting , not even the beach is good, full of seaweed, i thought that I was in the poorest country of the worlds the rate per night should be 25 dólares, very expensive for the quality of the facility and services offered, Juan a guy from the front desk was the only nice thing that I could say!
The WORST HOTEL EVER, don’t come here, the online pictures probably are from the day that the hotel was open.

Date of Stay: May 2021

stephanya615 wrote a review September 2021

Excellent experience!

It's a great experience, kindly person, good foods and services... and all guys of entertainment are very animated and have good vibes.

Thanks all of them for this amazing weekend.

Gracias a todo el equipo de animación por su carisma y buen servicio, a pikete,banana, tairy y Daniel. Una gran experiencia inolvidable.

Date of Stay: September 2021

573sunshines wrote a review September 2021
New York City, New York

Disgusted and ruined 😡

The place is a total mess. Outdated, old and looks nothing like the online pictures. No Costumer Services . It took over 3 hours to check in. Place is not maintained and dirty. The food is horrible. We booked 6 nights but stayed one night because we got stuck there. No WIFi, no hot water, no telephone, no room service.
The toilet couldn’t flush and no one to help. The tub was dirty and stained. The staff were rude and condescending. They promised to reimburse the other 5 nights but never did. Please DON’T ruin your vacation. It’s not worth the hassle. Absolutely terrible!!!

Date of Stay: July 2021

carolynsK828NO wrote a review December 2021

Fun and lively resort!

How can you not have fun here? Great beach, great food, great staff. Entertainment staff is amazing. Go visit Willie Solutions in the lobby to book your day trips. He is a nice and knowledgeable guy. Guests are a great mix of cultures. If you are looking for everything to be perfect, you will never be happy wherever you go. Based on the reviews I see that there are a lot of unhappy and stuck up travellers. If you go with the flow and focus on the positives you will have a great vacation! We will be back.

The only negative thing that I have to say is that there is a shocking amount of plastics (cups) and disposables being used - and I know at most other resorts as well. Everyone needs to do better to save our planet and oceans. Guests - consider bringing your own beer/drink mug. Mother earth thanks you!

Date of Stay: December 2021

diosa_sleem wrote a review December 2021
Drammen, Drammen Municipality, Buskerud, Eastern Norway

Past it’s hay day

Run down, crowded & bad customer service. We paid about us$48 for a day pass. We quickly found out that the place was very crowded & there were no towels nor lounge chairs available. Any extra amenities like snorkelling, sailing, paddle board, etc came at extra costs. The hotel is very run down. The staff are very unprofessional & are of little help with information or making you feel welcome. Most of the staff do not speak English. A very disappointing experience & I will never go back there again.

Date of Stay: December 2021

Q9064ZVromainb wrote a review February 2022

Lobby bar the best bar

I just had finish my journey in Be live expérience Hamaca Resort few days ago.
I wanted take time to write a message to thank two persons : Alinson & Roberto Gil. They were very kind, professional (special mention for Alinson’s panache👍🏽😉).
Don’t change guys. I hope you will see personally this message.

See you soon.

Date of Stay: February 2022

hannahsD9794RS wrote a review February 2022

Vacation

We are having a great time at the resort. All the staff are extremely friendly and amazing. The shows are fantastic, and the staff are extremely personable. They all do their very best to communicate with the english and canadian folk, like myself and my family!

Date of Stay: February 2022

cristianavergara wrote a review February 2022
Dominican Republic

Biig mistake

Nothing what the Ofer and show in the pictures are true. Ee have ti change 3 times in 2 days of rooms. Flooded, broken bed, food poor quality plus you have to make a line for a cup of coffee and you get a foam cup. The customer service….. stat at 10 am to 3pm any thing out of these ours: just have to wait. I the bath room every time they flush in the upper floor star to leak in our bathroom, and the answer that they have: are you getting wet? Other way it’s fine. They don’t have parking so you have to park in the street. We rather lose 3 days payment than sty there. Really it was a BIG mistake ti go there.

Date of Stay: February 2022

eve132016 wrote a review May 2022
Parsippany, Morris County, New Jersey

Horrible experence

On Friday 3/11/22, my family and I showed to Hamaca hotel in Boca Chica at 6PM as we had reservation for two rooms X 4 people. However, they was no electricity in the hotel, a lady at the front desk took our IDs/passports, gave us the bracelets and told us to return later as they could not provide us the room key due to lock of power. My family and I left the facility returned 3 hours later (9PM) and there was still no power. At that time there was a gentleman by the name of Edgardo was at the front desk, we informed him that we were leaving the facility as we waited for the key for 3 hours. He said he was going to have us a no show. We asked him how he will have us a no show since we were there talking to him. He then provided us a piece of paper with his name on it, name of the hotel and phone number confirming we were there. However, the hotel still have us as a no show and refusing to reimburse us the $364.50 I paid.

Date of Stay: March 2022

Carmelo1170 wrote a review June 2022

BE 💩 GARDEN

Horrible annoying from start to finish am in a loft duplex 7615🤬😡💩 horrible resort annoying staff is horrible managers worse and if your dying of a heartache don't call the front desk just say bye to your loved ones

Date of Stay: June 2022

laudysr wrote a review June 2022
Dominican Republic

Expectations vs Reality

From the top to bottom my experience here has been horrible. Checking in took 2 hrs because of the queue and how slow the staff takes processing the check in in which they don't give you any information about the hotel or facilities.they just want to get the payment and give you the key of your room no even tell you where the room is located, no smile, no welcome.,nothing really (i think her name written on her badge says leidy) (The guys at the bar gave me more information than the staff at the reception desks which leave me to mention Santo, he's amazing at his job, welcoming, attempting, smiling a great person) Santo and another person at the Mexican restaurant are the only one you can see giving you a great service without expecting gratitude back all the rest are waiting for money first and then give you a good service. Saw that at the buffet which is where you'll have to eat most of the time because speciality restaurants are open just two nights and most of the bars and pool just open for the weekend when they have most of guests staying so if you pay all inclusive for a week or two(like we did) you just get a decent service during weekends the rest is eating at the buffet (same food most of the time) and one bar open,it feels like if you didn't pay and they're making you a favour for letting you stay during the week.
In overall the facilities are not like you see in the website (those are from when the hotel opened, now imagine they haven't done anything since and that's how they're. At night you have power cuts and takes time to get it back, the toilet doesn't flush properly and the tv is better leave if off.
It's a shame because I've stay at be live in Punta cana and I loved it but after this experience I'm not staying at any of these hotels and i can put aside the issues with the facilities but the the culture of the staff, they absolutely don't make you feel welcome it's like if they're force to be serving customers but if you give them money is another story with them.
If i could give no stars to this i would.

Date of Stay: June 2022

leesewgood wrote a review July 2022
Washington DC, District of Columbia

Experience you Never Want

The Be Live Experience Hamaca Garden & Beach Resort was the worse experience. The front desk person Leydi, was pleasant and helpful in checking us in. However, she said that the Ridizzi Restaurant was not open until Thursday to take reservations and only the buffet and the beach grill were operating for food service during our stay. the room was not ready but she told us we could go to eat lunch at the buffet and then the room would be ready. We went to the buffet and they had a Spanish theme. The room we were assigned #515 was obscured ocean view, it had stains in the bathtub and mold on the carpet floor. Then I went into the bathroom and the ceiling tile fell down. The door was cracked and the security lock was missing and broken. The was paint splatter on the balcony chairs. I went to the front desk and they sent me over to Guest Services desk in the far corner of the lobby and Isidoro was on the phone for 15 minutes and 3 guests, including myself were waiting to get help. Then finally after the lady & man ahead of me received help. I told Isidoro what was going on and he said that I would have to wait for and hour in the messed up room with my family, breathing in mold from the carpet, so someone could show me other available rooms. It took 1 hour 45 minutes waiting in the horrible room #515 then the guest service guy, Isidoro came to look at the room and saw the fallen bathroom ceiling and the mold on the carpet. He took us to look at 3 other rooms on the 2nd floor, the same level as the hotel lobby and we picked room #257, which had 2 beds, accessible shower and tile floor in the room instead of the yucky carpeting. The frame of the bed was broken and mattress too soft on one bed and the other was a little firmer, one pillow on each bed instead of 2 pillows. This room faced the garden and water feature. In general the bell boys Rafael and Richard were great and helpful. On the way to the airport Richard got us a taxi cab for $25 which was cheaper than the $30 the airport cab charged from SDQ to the Be Live Experience Hamaca resort. On Monday evening when we went to eat at the buffet my husband and I got the beef steak and it was spoiled, the order was rancid and should never have been served to anyone. I took the beef over to the chef with the tall black hat and he smelled it and agreed there was a problem. The chef proceeded to go to the kitchen and reprimand another man but I did not see them remove the tainted food from the line. This was very concerning and we could not eat anything else that evening. Tuesday June 28, 2022 was the last evening we were there and the buffet waitress, Janella was very nice. She was friendly, attentive, professional, helpful and nice. We told her that we were here to celebrate my son's birthday and this was our last night. At few minutes later when we were eating dessert. Janella and some 2 other employees surprised my son with balloons shaped like a bumble bee and a plate of different cakes along with candles, music and singing. This was the best of all this experience. I really thank Janella for being there and she deserves a raise and recognition because more staff should be with a positive attitude like her.

Date of Stay: June 2022