Barcelo Maya Palace

Riviera Maya, Mexico Barcelo Maya Palace Rating 18583 Reviews

price from $ 349 /night

About Barcelo Maya Palace

Discover Barcelo's new concept which allow guests to enjoy the area and services of more than one hotel at the same time as part of our "Stay in one hotel and enjoy 4 hotels" philosphy at Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial, and Barcelo Maya Tropical.

Barcelo Maya Palace Deluxe is located on the best beach of the Riviera Maya in a spectacular natural setting. Its architectural design, which was inspired by colonial culture, is harmonic and ordered, and provides each space with its own unique character.

All Inclusive
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Jul 20, 2026 - Jul 23, 2026 3 nights
  • Junior Suite

    Enjoy your stay in spacious junior suite deluxe rooms of 484 square feet overlooking the beautiful gardens. Spacious rooms offer terrace or balcony,

    $1,048.00
    $349.33 / per night


  • Family Junior Suite

    This spacious Junior suite of 1011 square feet is designed especially for families. There are 2 separate rooms; one bedroom with fully-fitted bathroom and another bedroom with a sofa-bed, 2 singles beds and a toilet. There is also a fantastic terrace for enjoying the views of the surrounding area. Maximum capacity: 5 people (possible combinations: 2 adults and 3 children, 3 Adults and 2 children, 4 Adults and one Children).

    Unavailable
    Room is unavailable (closed) on: 2026-07-23, 2026-07-22, 2026-07-21, 2026-07-20
  • Junior Suite Pool View Premium Level

    Spacious junior suite 484 square feet that combines the exclusive location of the Club Premium area with a view of the spectacular swimming pool. By choosing this room, guests will receive extra benefits in addition to those offered by Club Premium Deluxe. A delicate selection of petit fours and a bottle of sparkling wine will also be waiting for in your room upon arrival. Club Premium: Enjoy all the privileges and benefits of the Club Premium Deluxe which guarantees you an endless range of exclusive services such as check-in & check-out in a private lounge, with canapes and premium drinks, international newspapers and a concierge at your disposal to offer you personal attention. 24 hour VIP room service, Nightly turn-down service, Pillow menu , Aromatherapy menu in the room , Exclusive minibar & amenities Exclusive concierge service, Room with the best view in the Club Premium Deluxe area, WiFi connection in the allocated areas, Pool towels in the room .

    $1,408.00
    $469.33 / per night


  • Junior Suite Oceanfront Premium Level

    Spacious junior suite 484 square feet that combines the exclusive location of the Club Premium area with a view of the spectacular swimming pool. By choosing this room, guests will receive extra benefits in addition to those offered by Club Premium Deluxe. A delicate selection of petit fours and a bottle of sparkling wine will also be waiting for in your room upon arrival Enjoy all the privileges and benefits of the Club Premium Deluxe which guarantees you an endless range of exclusive services such as check-in & check-out in a private lounge, with canapes and premium drinks, international newspapers and a concierge at your disposal to offer you personal attention. 24 hour VIP room service, Nightly turn-down service, Pillow menu , Aromatherapy menu in the room , Exclusive minibar & amenities Exclusive concierge service, Room with the best view in the Club Premium Deluxe area, WiFi connection in the allocated areas, Pool towels in the room . Ocean Views

    $1,504.00
    $501.33 / per night


  • Suite Oceanfront Premium Level

    These suites of 1367 square feet are elegantly designed with spectacular views which can be enjoyed from the loungers and hammocks on the 3 terraces. A gourmet selection of petit fours and sparkling wine will be awaiting you upon arrival as well as an exclusive bottle of vintage Tequila for stays over 4 nights. Enjoy all the privileges and benefits of the Club Premium Deluxe which guarantees you an endless range of exclusive services such as check-in & check-out in a private lounge, with canapes and premium drinks, international newspapers and a concierge at your disposal to offer you personal attention. 24 hour VIP room service, Nightly turn-down service, Pillow menu , Aromatherapy menu in the room , Exclusive minibar & amenities Exclusive concierge service, Room with the best view in the Club Premium Deluxe area, WiFi connection in the allocated areas, Pool towels in the room .

    $2,760.00
    $920.00 / per night


  • Presidential Suite Ocean Front Premium Level

    This hotel has 2 presidential suites of 1937 sq ft of pure luxury and comfort. They are very spacious and have beautiful views since they are located on the third floor. Welcomed with a variety of gourmet cookies and sparkling wine. Guests that select this type of room will receive all the additional benefits offered by Premium Level. A delicate selection of petit fours and a bottle of sparkling wine will also be waiting for you in your room upon arrival. Reservations for longer than 4 days include an exclusive bottle of aged tequila.

    Unavailable
    Room is unavailable (closed) on: 2026-07-23, 2026-07-22, 2026-07-21, 2026-07-20
  • Junior Suite Connecting Room

    The suite combines comfort with Caribbean elegance, and offers a beautiful view of the tropical gardens. The rooms feature colorful, elegant décor and quality furniture. Additionally, they feature luxury furnishings and a number of courtesy amenities to guarantee the best stay possible. (2 Junior Suites)

    Unavailable
    No rates available for room.

Barcelo Maya Palace Amenities

  • Swimming pool(s)
  • Non-motorized water sports
  • Childrens Programs
  • Entertainment
  • Fitness Center
  • Spa

Weddings At Barcelo Maya Palace

     Barcelo Hotels & Resorts offer beautiful, all-inclusive resorts throughout Mexico, Costa Rica and the Dominican Republic. Whether you're in search of an adults-only retreat or a family-friendly adventure, there is something for you. Occidental Hotels & Resorts properties are situated on some of the most exquisite beaches where guests can experience a variety of water sports and activities or simply lounge with a cocktail in hand.

     To keep the kids entertained, the extensive activity program at the children’s club is the perfect solution. From playing at the water park to watching their favorite film, the little ones are sure to be all smiles. And at night, these properties become a playground for adults, where they can enjoy exciting amenities such as bars, lounges, theatres and casinos. Whatever you desire, these all-inclusive gems will make sure that your experience is unforgettable.


General

Dolphinarium at Barcelo

Enjoy the best interactive experience with dolphins at the new Dolphinarium at Barceló, located in front of the beach and surrounded by beautiful tropical landscapes. The enclosure is certified by the European Association for Aquatic Mammals. The dolphinarium is located inside the complex and is for the exclusive use of Barceló Maya Beach Resort hotel guests. It features an innovative shallow platform concept to safely hold interaction experiences for any kind of visitor. For the convenience of the swimmers and their companions, the facilities feature service areas such as check-in, customer service, a welcome hut, an innovative exterior hall where training classes take place during the star program Trainer for a Day, and a photo and video store. Dolphinaris at Barceló offers 4 different programs, designed so that everyone can enjoy an unforgettable experience. They start with a surprising presentation of acrobatics, followed by an orientation where you can ask our highly experienced trainers any questions you may have about dolphins. Other activities, depending on the program you choose, can include: diving with dolphins, underwater observation with goggles, kisses, greetings, hugs and the famous “foot push”, among others. General timetable for the programs: Monday to Sunday: 9:30 am, 10:30 am, 12 pm, 1:30 pm, and 3 pm. Hours of operation: Monday to Sunday: 9:00 am to 5:00 pm Show open to the public: Monday to Sunday: 11:40

Fitness Center

Fantastic fitness center with the most advanced equipment for warm-ups, cardiovascular exercises, cooling down, stretching and strengthening machines. We have everything from treadmills, stationary bikes and weights to two innovative rooms for spinning and yoga. This modern fitness center is located within the U-Spa facilities, with a timetable for programmed classes available (these vary depending on U-Spa availability). Opening hours: from 7 am to 10:00 pm. Regulations: as long as the rules and regulations regarding apparel and order are followed, the facilities can be used by those over 18.

Theaters

  • General

There are a variety of shows with dancers and professional musicians, as well as a live orchestra, that you can enjoy every evening. Every night there is a different and unique show at each of the 3 theaters, two outdoors and one with air-conditioning. Opening hours: general show at 9:30 pm pm.

Water Sports

· Water aerobics · Water polo · Snorkel equipment (use of equipment for 1 hour a day at no cost) · Kayaks (reservations and minimum knowledge required. Subject to availability and weather conditions) · Water tricycles (reservations and minimum knowledge may be required. Subject to availability and weather conditions) · Basic windsurf (standard boards. Reservations and minimum knowledge required. Subject to availability and weather conditions) · Basic catamarans ( Reservations and minimum knowledge required. Subject to availability and weather conditions) · Scuba diving (one weekly lesson in the pool. Basic 8-minute lesson at set times)

Sports

· Gym with spinning area · Professional soccer field with locker rooms · 2 basketball and/or multi-sports courts · 3 tennis courts (use of equipment at no additional cost). Additional charge for all courts with night lighting) · 2 paddle courts (no additional cost for use of equipment. Additional charge for all courts with night lighting) · New 18-hole mini golf (open from 9 am to 12:00 am. The Barceló mini golf lighting has an additional charge. Use of the equipment is included) · Volleyball · Ping pong · Darts · Giant chess · Pool tables

Swimming Pools

The hotel has 9 swimming pools that include special shallow areas for children, semi-Olympic pools, and swimming pools for adults. There are also 2 Barcy Water Parks where children can enjoy castles, slides, and waterfalls in the pool. The swimming pool area has a solarium, hammocks, games area with ping pong and foosball, a beach shop, and much more. For the whole family to have fun, visit the new Pirates Island Water Park; a set of slides and attractions designed for the most fearless of any age group. Opening hours: from 9 am to 5:00 5 pm

Restaurants

Caribe Restaurant

You will surrender to the smells and tastes of many typical dishes from the Caribbean that are prepared in this pleasant restaurant that truly reflects the Caribbean spirit. Dinner Hours: 6:00 pm to 10:00 pm · Prior reservations are required, subject to availability. Some restrictions apply. · Dress code is formal. Shorts, sandals or sleeveless shirts are not allowed.

La Hacienda

  • Mexican

This restaurant offers an exquisite range of Mexican food. Enjoy an Hacienda-style atmosphere while you dine comfortably in casual attire.

Coral Grill Restaurant

Grill-type restaurant right on the Caribbean Sea. Enjoy delicious sandwiches or the light buffet without straying too far from all the fun. Open from 10:30 am to 6:30 pm

Rodizio Restaurant

Enjoy some of the best Brazilian-style cuts of meat you have ever tasted along with the freshest salads as you sip on a typical caipirinha. Dinner Hours: 6:00 pm to 10:00 pm · Prior reservations are required, subject to availability. Some restrictions apply. · Dress code is formal. Shorts, sandals or sleeveless shirts are not allowed.

Amenity Photo Coming

Brasserie Restaurant

  • French

Charming French restaurant where you can taste the flavor and feel the romance that comes with French cuisine. This restaurant also features an extensive selection of wine. Dinner Hours: 6:00 pm to 10:00 pm · Prior reservations are required, subject to availability. Some restrictions apply. · Dress code is formal. Shorts, sandals or sleeveless shirts are not allowed.

Mirador Buffet Restaurant

  • Buffet

Specialized in international food, this restaurant offers an exquisite range of dishes that will satisfy guests with the most demanding palates. Enjoy the elegant decoration while you dine comfortably in casual attire.

Bars

Coco Bar

  • Swim-up pool bar

Located in the swimming pool area. Open from 9:00 am to 7:00 pm

Jaguar's

  • Discotheque

· Admission is restricted to guests 18 and over · Free entry to the club and domestic drinks included until 2:00 am · There is a VIP Lounge (at an additional cost)

Amenity Photo Coming

Teatro Bar

  • Bar

Located inside the fantastic Teatro Monte Albán. Open from 6:00 pm to midnight

Carey Lobby Bar

  • Bar

Located in the main reception area, this bar has air conditioning and a patio for smokers. Its design reflects the style and luxury that comes with modern architecture. Open 24 hours

El Cielo Bar

  • Bar

Located in the pool area reserved exclusively for adults. Open from 9:00 am to 7:00 pm

Family

One Disco Club

  • Teen Club

Teenagers can also have fun in a healthy age-appropriate environment with the music of the moment and non-alcoholic beverages (open from 9:30 pm to 1:30 1:30 am for young people aged 13 to 17)

Sports Bar Strikers

If you want to enjoy the best moments surrounded by your loved ones, we have the best options. Come and enjoy yourself at our new 18-hole mini golf that’s been fully redesigned, and at the incredible 4-lane bowling alley. You can also enjoy the following fun video games at the Sports Bar Strikers (open 24/7), which will delight the whole family.Please note: some services have an additional charge.

Barcy Kids Club

  • Kids Club

The BarcelĂł Maya Palace Deluxe hotel has an ideal area for children and adolescents to fully enjoy their vacation. With a program of supervised activities in a fun environment for children from 4 to 12 years of age at Barcy Kids Club

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Hotel Reviews

4.4
Barcelo Maya Palace Trip Advisor Rating
(18583 Reviews)
Excellent - 12,140
Barcelo Maya Palace Excellent Reviews
Good - 3,307
Barcelo Maya Palace Good Reviews
Average - 1,550
Barcelo Maya Palace Average Reviews
Poor - 752
Barcelo Maya Palace Poor Reviews
Terrible - 834
Barcelo Maya Palace Terrible Reviews
Location - 4.0
Barcelo Maya Palace Location Rating
Rooms - 4.0
Barcelo Maya Palace Room Rating
Value - 4.0
Barcelo Maya Palace Value Rating
Cleanliness - 4.0
Barcelo Maya Palace Cleanliness Rating
Service - 4.0
Barcelo Maya Palace Service Rating
Sleep Quality - 4.0
Barcelo Maya Palace Sleep Quality Rating

Recent Reviews

truckerb1 wrote a review October 2025
Barcelo Maya Palace Review Rating

Family vacation

Everything was good. No real issues or problems. Enjoyed the pool. Loved the fact that nobody can reserve the lounge chairs.
Value - 5
Barcelo Maya Palace Review Value Rating
Rooms - 3
Barcelo Maya Palace Review Room Rating
Location - 4
Barcelo Maya Palace Review Location Rating
Cleanliness - 4
Barcelo Maya Palace Review Cleanliness Rating
Service - 5
Barcelo Maya Palace Review Service Rating
Sleep Quality - 3
Barcelo Maya Palace Review Sleep Quality Rating
Date of Stay: October 2025

Alberta69 wrote a review October 2025
Edmonton, Alberta
Barcelo Maya Palace Review Rating

Oct 2026

The weather forecast was not good, however the weather we experienced was awesome. We did not encounter any mosquitos, jellyfish, or seaweed. Fantastic resort, it was out fifth time at the Barcelo. I highly recommend going and enjoy your trip!
Value - 5
Barcelo Maya Palace Review Value Rating
Rooms - 5
Barcelo Maya Palace Review Room Rating
Location - 5
Barcelo Maya Palace Review Location Rating
Cleanliness - 5
Barcelo Maya Palace Review Cleanliness Rating
Service - 5
Barcelo Maya Palace Review Service Rating
Sleep Quality - 4
Barcelo Maya Palace Review Sleep Quality Rating
Date of Stay: October 2025

vladkD824KE wrote a review October 2025
Barcelo Maya Palace Review Rating

Bar Service

It’s clear that Eduardo, Leonardo, Jorge, and Erika take great pride in what they do, and they truly represent the high standards of Barceló Hotels & Resorts. I’ll definitely be coming back, thanks to their excellent service and great atmosphere!
Eduardo is a part time magician too!!!
Value - 5
Barcelo Maya Palace Review Value Rating
Rooms - 5
Barcelo Maya Palace Review Room Rating
Location - 5
Barcelo Maya Palace Review Location Rating
Cleanliness - 5
Barcelo Maya Palace Review Cleanliness Rating
Service - 5
Barcelo Maya Palace Review Service Rating
Sleep Quality - 5
Barcelo Maya Palace Review Sleep Quality Rating
Date of Stay: October 2025

Seattle25_ha wrote a review October 2025
Barcelo Maya Palace Review Rating

Bad experience, will not stay again

We recently checked out of the BarcelĂł Maya Palace a day early due to a combination of safety and service failures that were unacceptable for a resort of this supposed caliber.
​Health Hazard & Safety: The most concerning issue was the discovery of visible mold in our initial room. This is a severe health hazard, especially since there are children in our party with respiratory sensitivities, and it forced an immediate, stressful room change.
​Service Failures: We experienced a total breakdown in essential guest services:
​Childcare: Babysitting services, requested days in advance, were never confirmed or fulfilled.
​Concierge: My spouse's multiple attempts to arrange a simple birthday surprise via the concierge failed completely. No surprise was ever delivered.
​Misleading Policies: The advertised 40% spa discount for Palace guests was initially denied due to an unannounced "48-hour rule." This required a time-consuming and frustrating complaint at the front desk before the correct discount was finally honored.
​The resort's disorganization and indifference—highlighted even by the lack of a simple welcome gesture upon check-in—defined our stay. We shortened our vacation because the resort failed to provide a safe, reliable environment. Future guests should be aware of these systematic service failures before booking.
Rooms - 2
Barcelo Maya Palace Review Room Rating
Cleanliness - 4
Barcelo Maya Palace Review Cleanliness Rating
Date of Stay: October 2025

nik01MN wrote a review October 2025
Rochester, Minnesota
Barcelo Maya Palace Review Rating

Great time at Barcelo Maya Palace

This is my fourth stay at the Barcelo resort. The facility is beautiful and very comfortable.
I'll definitely be coming back, thanks to their excellent service and great atmosphere! We were served every day by Helinda, Ismail, Belisario at Coco bar who were charming and very good professionals, making cocktails according to our preferences. The staff is friendly and the food is excellent.
Book dinners in specialty restaurants very easy, We enjoyed the food in Mare Nostrum as well as in Tokio restaurant.
Very comfortable and beautiful rooms well cleaned and restocked daily.
I am of the opinion that enabling check in online would speed up the check in process, in my opinion the process is a bit slow upon arrival.
And another small complaint that the beds in the rooms are for replacement.
Value - 5
Barcelo Maya Palace Review Value Rating
Rooms - 5
Barcelo Maya Palace Review Room Rating
Location - 5
Barcelo Maya Palace Review Location Rating
Cleanliness - 5
Barcelo Maya Palace Review Cleanliness Rating
Service - 5
Barcelo Maya Palace Review Service Rating
Sleep Quality - 4
Barcelo Maya Palace Review Sleep Quality Rating
Date of Stay: October 2025

THEGUYDRIVER wrote a review October 2025
Boston, Massachusetts
Barcelo Maya Palace Review Rating

Disappointing Experience — Not Worth the All-Inclusive Price

I traveled in October 2025 expecting a relaxing all-inclusive vacation, but my experience at BarcelĂł Maya Palace was far from enjoyable. The staff seemed more focused on getting tips or upselling extra services than on providing genuine hospitality. Even basic items like bottled water felt like a negotiation.

My room was extremely far from the main lobby nearly a 20-minute walk — and staff driving the golf carts wouldn’t offer a ride unless tipped. The attitude made the atmosphere uncomfortable and unwelcoming.

There was no night entertainment, no music, and everything shut down around 11 p.m., leaving nothing to do. The room maintenance and cleanliness were below standard, and overall, the resort did not deliver the quality or value promised for an all-inclusive experience.

I would not recommend this resort to anyone looking for relaxation, comfort, or authentic hospitality.

Trip Type: Family

Ratings:

Service: Poor

Cleanliness: Poor

Value: Poor

Location: Fair

Sleep Quality: Poor

Rooms: Terrible
Value - 1
Barcelo Maya Palace Review Value Rating
Rooms - 1
Barcelo Maya Palace Review Room Rating
Location - 1
Barcelo Maya Palace Review Location Rating
Cleanliness - 1
Barcelo Maya Palace Review Cleanliness Rating
Service - 1
Barcelo Maya Palace Review Service Rating
Sleep Quality - 1
Barcelo Maya Palace Review Sleep Quality Rating
Date of Stay: October 2025

J4890JRaaronl wrote a review October 2025
Barcelo Maya Palace Review Rating

bar service

Eduardo Osborne was very entertaining and accommodating with his bar skills. Served me and my family well. Please go see him at the lobby bar in your next visit.
Value - 5
Barcelo Maya Palace Review Value Rating
Rooms - 5
Barcelo Maya Palace Review Room Rating
Location - 5
Barcelo Maya Palace Review Location Rating
Cleanliness - 5
Barcelo Maya Palace Review Cleanliness Rating
Service - 5
Barcelo Maya Palace Review Service Rating
Sleep Quality - 5
Barcelo Maya Palace Review Sleep Quality Rating
Date of Stay: October 2025

V3659ARalaas wrote a review October 2025
Barcelo Maya Palace Review Rating

Horrible Experience at Barcelo Maya Palace

Our family had one of the most distressing and unacceptable experiences we’ve ever encountered at a resort.

On the night of October 27, the staff at Barcelo Maya Palace — specifically Jorge Gomez, who was in charge of the reception — falsely accused my 9-year-old son of breaking a TV at the bowling alley in Maya Mall, a place we never even visited during our stay.

Jorge insisted my son was responsible but failed to present any credible evidence. The video shown clearly depicted someone else — a teenager around 15–16 years old, who looked nothing like my child. My son is left-handed and wears his bracelet on his left wrist, while the person in the video wore it on the right.

We even presented photographic evidence proving our location at the exact time of the alleged incident, showing my son elsewhere. Despite this, Jorge refused to accept our proof, continued making false claims, and insisted he had “all the evidence.”

The situation escalated when the staff locked us out of our room late at night, demanded 15,000 pesos, and refused to call a manager. Our passports and luggage were locked inside, and we spent nearly two hours in the middle of the night trying to resolve this baseless accusation.

It felt like intimidation and extortion, not hospitality. The entire ordeal was humiliating, stressful, and completely unprofessional, especially for a family traveling with young children.

Barcelo’s management should be ashamed of how this was handled. I strongly urge them to investigate this incident, hold Jorge Gomez and others involved accountable, and ensure no other family experiences such treatment.

This situation completely ruined what should have been a relaxing family vacation. I cannot recommend this resort after what we went through.
Date of Stay: October 2025

Chuchie2750 wrote a review November 2025
Pueblo, Colorado
Barcelo Maya Palace Review Rating

Our favorite place

Another wonder trip to the Barcelo (5th trip) This time we returned to the Palace. Housekeeping did an amazing job in our room and all of the building. All staff were friendly. Joshuwa and Mauricio took excellent care of us at the Hacienda buffet each morning for breakfast and lunch. The al la carte restaurants were amazing-both food and service and enjoyed the special desserts at a few.
Value - 5
Barcelo Maya Palace Review Value Rating
Rooms - 5
Barcelo Maya Palace Review Room Rating
Location - 5
Barcelo Maya Palace Review Location Rating
Cleanliness - 5
Barcelo Maya Palace Review Cleanliness Rating
Service - 5
Barcelo Maya Palace Review Service Rating
Sleep Quality - 5
Barcelo Maya Palace Review Sleep Quality Rating
Date of Stay: October 2025

148francesc wrote a review November 2025
Bronx, New York
Barcelo Maya Palace Review Rating

Amazing

Thank you for the great experience. Everyone was so sweet and helpful. Pools and Beach was wonderful! The room was beautiful and roomy. Resort is breathtaking, well maintained and Absolutely beautiful!
Rooms - 5
Barcelo Maya Palace Review Room Rating
Cleanliness - 5
Barcelo Maya Palace Review Cleanliness Rating
Date of Stay: October 2025

enessasivyy wrote a review November 2025
Barcelo Maya Palace Review Rating

5 star Perfect Stay

Our stay at BarcelĂł Maya Palace was pure paradise! The staff was incredibly kind, the food was delicious, and the beach was absolutely breathtaking. The pools, entertainment, and rooms exceeded every expectation.
Value - 5
Barcelo Maya Palace Review Value Rating
Rooms - 5
Barcelo Maya Palace Review Room Rating
Location - 5
Barcelo Maya Palace Review Location Rating
Cleanliness - 5
Barcelo Maya Palace Review Cleanliness Rating
Service - 5
Barcelo Maya Palace Review Service Rating
Sleep Quality - 5
Barcelo Maya Palace Review Sleep Quality Rating
Date of Stay: October 2025

Kay3344 wrote a review November 2025
Wentzville, Missouri
Barcelo Maya Palace Review Rating

Beautiful Resort!

Overall our trip to Barcelo Maya Palace was great.

Pros:
* The rooms are big and comfortable with refrigerators that are stocked daily.
* The beach is beautiful with lots of trees for shade.
* The buffet has a very large assortment with something for everyone.
* The sit down restaurants are delicious.
* The staff is amazing!

Cons:
* There is no bar open 24 hours. I like to drink Bailey's in my coffee in the mornings so I had to wait until 9am when the lobby bar opened and one morning they were out of it. :-(
* There are very few bartenders at the pool and beach bar so the wait gets long.
* There is no bar service on the beach so you have to get your own drinks.
* Our keys stopped working one day. It took my husband TWO trips to the lobby to get his fixed and both times he had to wait in line. I also had to have my key fixed and there was no apology at all for the inconvenience.
* You can only make a few dinner reservations when you arrive so you have to go back to schedule more at a later date.

Overall we enjoyed our trip.
Rooms - 5
Barcelo Maya Palace Review Room Rating
Cleanliness - 5
Barcelo Maya Palace Review Cleanliness Rating
Date of Stay: October 2025