Hotel Xcaret Mexico

Riviera Maya, Mexico Hotel Xcaret Mexico Rating 15011 Reviews

price from $ 0 /night

About Hotel Xcaret Mexico

Between the Riviera Maya forest and the turquoise expanse of the Caribbean, you’ll find Hotel Xcaret México, an exceptional destination rich in history, nature, and entertainment.

With a remarkable Mexican essence, the design of Hotel Xcaret Mexico integrates modernism, nature, and tradition with an architectural vision in which from any point of the room you can admire spectacular views of the turquoise sea, the rivers, the pool, or the jungle.

The vibrant experiences of our parks, the natural wealth, the living culture, and the interaction with our people will forever change your concept of vacations.

We want you to see and remember Mexico for what it is.

All Inclusive
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Dec 17, 2025 - Dec 20, 2025 3 nights
  • Suite Garden

    CASA VIENTO - CASA ESPIRAL - CASA TIERRA I Enjoy the comfort of staying in a splendid suite surrounded by magnificent views of the jungle. This room has all the necessary benefits for an unforgettable stay. 1 King size bed or 2 doubles (subject to availability), Organic premium amenities Sofa bed with coffee table, Jacuzzi Garden view 53 m² | 575 sq ft Maximum capacity: Up to 4 guests (2 adults and 2 kids) or 3 Adults Round-trip shuttle from the airport every 30 minutes

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  • Suite Garden Spa – Casa Agua

    CASA AGUA I The majestic views of the jungle will entice your roots to reconnect with the nurturing land on this Agua Garden room. Volcanic stone tub on terrace Steam room in your shower Hydrotherapy circuit at Muluk Spa & Wellness (adults only) 15-minute reflexology massage (subject to availability) Yoga classes (subject to availability - limited capacity) Welcome gift Premium organic amenities 1 king size bed Garden view 53 m² | 575 sq ft Up to 3 adults

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    No rates available for room.
  • Suite River

    CASA VIENTO - CASA ESPIRAL I Overlooking the river, this room envelops you in a setting of harmony perfect for the vacation you have always dreamed of. 1 King size bed or 2 doubles (subject to availability) Organic premium amenities Sofa bed with coffee table Jacuzzi Air conditioner River view 53 m² | 575 sq ft Maximum capacity: Up to 4 guests (2 adults and 2 kids) or 3 Adults Round-trip shuttle from the airport every 30 minutes

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  • Suite Ocean View

    CASA ESPIRAL - CASA TIERRA I The perfect suite from where you can enjoy views of both the turquoise sea and the jungle, a natural setting that will accompany you as you live an extraordinary vacation.1 King size bed or 2 doubles (subject to availability) Organic premium amenities Sofa bed with coffee table, Jacuzzi Ocean view 53 m² | 575 sq ft Maximum capacity: Up to 4 guests (2 adults and 2 kids) or 3 Adults Round-trip shuttle from the airport every 30 minutes

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    No rates available for room.
  • Junior Suite

    CASA ESPIRAL - CASA TIERRA I With a terrace built to welcome the sunset, and views towards the garden and the river, this room allows your vacation to flow to perfection. 1 King size bed, Sofa bed with coffee table, Premium organic amenities Jacuzzi Exclusive front desk and lounge areas Exclusive access to the rooftop with a private pool and with the most impressive view of the Riviera Maya (Exclusive for Casa Fuego) 50-min massage for two (Subject to availability, a minimum stay of three nights is required) Butler Complimentary pressing service of 2 items per stay per room Private pick up at the airport Garden or river view (subject to availability) 126 m² | 1,356 sq ft Maximum capacity: Up to 4 guests or 3 Adults

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    No rates available for room.
  • Junior Suite Spa

    CASA AGUA I Live up a new holistic experience, breathe in and renew your inner self at Casa Agua. Welcome gift Welcome amenity- IN ROOM DINING - Once per stay 1 king size bed Exclusive front desk and lounge areas Exclusive access to the rooftop with a private pool and with the most impressive view of the Riviera Maya (Exclusive for Casa Fuego) 50-min massage for two (subject to availability, a minimum stay of three nights is required) Butler Complimentary pressing service of 2 items per stay per room Private pick up at the airport In-room Jacuzzi River view 126 m² | 1,356 sq ft Up to 3 adults

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    No rates available for room.
  • Junior Suite Adultos

    CASA FUEGO I Exclusive access to the rooftop with a private pool and with the most impressive view of the Riviera Maya (Exclusive for Casa Fuego) Exclusive front desk and lounge areas Exclusive access to the rooftop with a private pool and with the most impressive view of the Riviera Maya (Exclusive for Casa Fuego) 50-min massage for two (subject to availability, a minimum stay of three nights is required) Butler Complimentary pressing service of 2 items per stay per room Private pick up at the airport 1 King size bed Sofa bed with coffee table, Premium organic amenities, Jacuzzi Ocean – riverfront view 126 m² | 1,356 sq ft Maximum capacity: Up to 4 guests or 3 Adults

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    No rates available for room.
  • Swim Up Garden

    CASA VIENTO - CASA ESPIRAL - CASA TIERRA I Enjoy a room that gives you direct access to a pool. Here you will be only a step away from nature, rest and entertainment. 1 King size bed or 2 doubles (subject to availability), Organic premium amenities, Sofa bed with coffee table Jacuzzi Garden view 55 m² | 592 sq ft Maximum capacity: Up to 4 guests (2 adults and 2 kids) or 3 Adults Round-trip shuttle from the airport every 30 minutes

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    No rates available for room.
  • Swim Up Ocean Front

    CASA FUEGO I From your suite to the water. With direct access to the pool from your terrace, in this room you will find everything you need to relax and enjoy the beauty of the Caribbean. Exclusive front desk and lounge areas Exclusive front desk and lounge areas Exclusive access to the roof top with a private pool and with the most impressive view of the Riviera Maya (Exclusive for Casa Fuego) Butler Complimentary pressing service of 2 items per stay per room Ocean front view 53 m² | 575 sq ft Up to 3 adults

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    No rates available for room.
  • Family Master Suite

    CASA VIENTO I A suite that has enough space to enjoy an unforgettable family vacation, including special amenities and a terrace with a full view of the pool. 50-min massage for two (subject to availability, a minimum stay of three nights is required) Butler A 90-minute body wrap treatment for two adults, minimum stay of 3 nights and longer Complimentary pressing service of 2 items per stay per room Private pick up at the airport 3 King size bed Organic premium amenities Living room and dining room for 6 people Sofa bed with coffee table, In-room jacuzzi, Jacuzzi on a balcony Garden View 230 m² | 2476 sq ft 5 adults | 3 adults and 2 children | 2 adults and 3 children | 1 adult and 4 children Private pick-up

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    No rates available for room.

Weddings At Hotel Xcaret Mexico

     Begin your happily ever after in a place that inspires you’ll remember beyond pictures. Whether dreaming of an intimate wedding or extravagant ceremony on the beach, you’ll find the perfect place and package when you book your special day at one of Jewel’s all-inclusive resorts in Jamaica. Let us bring your fantasy to life as our professional event planners take care of your every need – from floral to photography – and discover all of the benefits of getting married at destinations designed with romance in mind.


Restaurants

BIO

  • Vegetarian

Creative, fresh, and healthy, our first vegan and vegetarian restaurant serves specialties exquisitely seasoned with superfoods and traditional Mexican spices. Bio is sure to make you feel in harmony with Nature. Located in a cave between the beach and the rivers, this great spot invites its guests to melt with the surroundings. À la carte: 7:00 to 17:00 h Inlets area Please, verify the schedules and days of operation during this phase since are subject to changes.

LAS CUEVAS

A unique culinary delight in Riviera Maya has been created especially for you. Explore Mexican specialties, blending with international trends, in a gallery of caves carved out of the peninsula rock. For dinner, the menu will take you to discover the Mexican wine through the perfect pairing with each dish. Dinner from 18:30 a 22:00 h Reservation required Please, verify the schedules and days of operation during this phase since are subject to changes.

LAS PLAYAS

Barefoot sand chill, the sound of the waves on the background, the fumée accents from the grill mixing with the breeze. Right in front of you, countless shades of blue decorate the ocean that drape upon the coves. A fresh cuisine in the afternoon and a fusion of spices in the evening. Culinary creations that will take you over the shores of the Mediterranean up to mountains in India, and back to the Caribbean. À la carte:: Open from 11:00 to 17:00, and from 18:00 to 23:00 h Inlets area Please, verify the schedules and days of operation during this phase since are subject to changes.

FUEGO RESTAURANT

Intimate restaurant to enjoy a long after-dinner. Exciting gastronomy inspired by Mediterranean cuisine with a touch of Mexicanness, by the famous Chef Franco Maddalozzo. Suggestions for dinner range from the “Risotto de mi comadre”, an exceptional experience that combines mole, Shiitake, Foie Gras and chocolate, to the Huitlacoche ravioli in corn sauce. Breakfast from 7:00 a 11:30 h / lunch de 12:30 a 17:00 h / dinner de 18:00 a 23:00 h Exclusive for Casa Fuego guests. Adults only. Please, verify the schedules and days of operation during this phase since are subject to changes.

XIN-GAO

  • Asian

Indulge in a journey of flavors of the Asian cuisine through a traditional and contemporary proposition in a breathtaking setting. From a dynamic teppanyaki, the fire of the robata grill, a Western tatami, a luscious sushi bar. The Mixology Bar is the perfect complement for this dining experience. À la carte dinner from 18:00 to 23:00 h Main building (Casa Grande) Reservation required for dinner. Please, verify the schedules and days of operation during this phase since are subject to changes.

TEATRO DEL RÍO

A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage. Dinner tasting from 19:00 to 23:00 h Tasting Menu In front of Espiral Hill Reservation required Please, verify the schedules and days of operation during this phase since are subject to changes.

CHIBALI

  • Buffet

Mexican family gatherings around the table are a long-standing tradition in our culture. Delight with your friends and family in a buffet style restaurant through themed tidbit stations and snack bars, ideal for the children to dine and be entertained. Buffet: breakfast from 7:00 to 11:00 h / lunch from 12:00 to 17:00 h / dinner from 18:00 to 23:00 h Casa Viento, next to the Family Club Please, verify the schedules and days of operation during this phase since are subject to changes.

XPIRAL

  • Mexican

Open from Monday to Saturday, this restaurant in the Xpiral Pyramid offers a variety of typical Mexican dishes with the spectacular view of the Caribbean Sea. The Sunday brunch has been praised for its exquisite Raw Bar and its open bar of champagne. Specialty stations and live music will transport you around Mexico and the world. Coming soon Open to the public. No bookings needed. Additional cost applies. Xpiral Pyramid

MERCADO DE LA MERCED

  • Mexican

A sensory trip curated by Chef Ricardo Muñoz Zurita, researcher and guardian of Mexican cuisine. Through its ten thematic stations, you will enjoy the colors, textures and flavors of top-quality ingredients, which will be transformed in front of you into truly Mexican dishes. Buffet: breakfast from 6:30 to 12:00 h / lunch from 13:00 to 17:00 h / dinner from 18:00 to 23:00 h Main building (Casa Grande) Please, verify the schedules and days of operation during this phase since are subject to changes.

CANTINA LOS FAROLES

  • French

A Cantina is to Mexico what a Bistro is to France: a place to meet and eat with friends and family. Here we recreate a traditional cantina environment and cuisine with the addition of steaks as center stage. On the ground floor, you can try traditional seasonings, reinterpreted with today's freshness, including meat cuts cooked to your liking. In the evening, an atmosphere of festivity revolves around music, a snacks menu, original cocktails, as well as a variety of Tequila and Mezcal awaiting to be discovered. À la carte: breakfast from 7:00 to 11:00 h / dinner from 17:30 to 23:00 h / After dinner from 23:30 to 2:00 h Main building (Casa Grande) Please, verify the schedules and days of operation during this phase since are subject to changes.

LA TRAJINERA

Centuries ago, the canals of the Xochimilco Lake region, in the original Mexico City, were sailed by boats known as “Trajineras”. This tradition continues today and is one of the most colorful and lively activities of the city. In a Trajinera inspired setting, we recall this experience by bringing the best land and sea products enhanced by a Caribbean fumée flair. Buffet: lunch from 12:00 to 18:00 h / dinner from: 19:00 a 23:00 h Main pool

HA´

  • Mexican

The Chef’s signature of Carlos Gaytan, the first Mexican to receive a Michelin Star brings the concept of Mexican gastronomy as a personal experience in an intimate and cosmopolitan atmosphere at the same time. A contemporary design that shows a water vortex, an exclusive cocktail bar, and a private cellar, will take you to discover contemporary Mexican cuisine pairing with the best Mexican wines.

Bars

WELLNESS / SPA BAR

A space that offers the experience of treatments, relaxation alternatives and therapies complemented by relaxing drinks like teas, tisanes and fresh seasonal fruit infusions with spices and roots; fresh drinks that will bring you back to life. Opening hours: 8:00 to 20:00 h Adults Only Open seasonally. Please, verify the schedules and days of operation during this phase since are subject to changes.

ROOFTOP BAR FUEGO

  • Bar

Featuring a private swimming pool, it's an intimate, relaxed and sophisticated gathering spot. Stunning Caribbean sunset views accompanied by the rhythm of Chill-out music and signature mixology. Grill cuisine restaurant, gourmet burgers, wraps and salads; fresh dishes and finger food. A fulfilling experience accompanied with sparkling wine, Brut or Demi Sec, an acid taste that will cause an explosion of flavors in your papillas and with digestive properties that will prepare you to continue this pleasant and fizzy journey. Opening hours: 10:00 to 20:00 h Adults Only Please, verify the schedules and days of operation during this phase since are subject to changes.

HA’

  • Bar

We Create an Experience from Knowledge. Enjoy a cocktail even before you take the first sip. We use technology and science to improve our mixology through authentic ingredients such as fusions, syrups, macerations with spices, plants, fruits, flowers and cutting edge tools, thus preparing your palate for a culinary voyage. Opening hours: 18:00 h to 23:00 h Additional cost Reservation required. Adults Only Please, verify the schedules and days of operation during this phase since are subject to changes

CANTINA LOS FAROLES

Travel back in time through the recovery of deeply-rooted Mexican traditions. Hotel Xcaret introduces its Gastro-Cantina which will leave you with a taste of long ago through its mezcal and tequila tastings. It is the perfect setting for after dinner drinks to be enjoyed to the tune of live Mexican folk music. Opening hours: 18:00 to 4:00 h Adults only on the top floor Please, verify the schedules and days of operation during this phase since are subject to changes.

TRAJINERA SWIM UP BAR

  • Swim-up pool bar

Enjoy the magic of our fusion of liqueurs and spirits, immersed in the pool with an astounding view of the Caribbean. A refreshing experience with unique drinks with a pleasant taste and a look that captivates the eye. Using citrus fruits, fruits of the season and spices, we will delight you with fresh and exotic flavors. Opening hours: 10:00 to 20:30 h Please, verify the schedules and days of operation during this phase since are subject to changes.

POOL BAR

  • Swim-up pool bar

Enjoy the refreshing array of drinks at the pool bar, a very pleasant bar experience without getting out of the pool. Here you can find a wide variety of drinks where Caribbean cocktails had to be present. This is the perfect place to enjoy good music and refreshing mixed drinks with the Hotel Xcaret flair. Opening hours: Bar Playón Viento: 10:00 a 18:00 h Bar Playón Espiral: 10:00 a 18:00 h Pool Bar Central: 10:00 a 18:00 h Wet bar Viento: 09:00 a 18:00 h Please, verify the schedules and days of operation during this phase since are subject to changes.

LOBBY BAR

  • Bar

To begin or end your stay at Hotel Xcaret Mexico in the best way possible, we offer you an array of concepts and cocktail styles, wines, martinis, gin tonics and beers thus providing you with a custom-made experience. The bar’s Jazz and Rock performances are not to be missed. Opening hours: 10:00 to 3:00 h Please, verify the schedules and days of operation during this phase since are subject to changes.

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Hotel Reviews

4.7
Hotel Xcaret Mexico Trip Advisor Rating
(15011 Reviews)
Excellent - 12,693
Hotel Xcaret Mexico Excellent Reviews
Good - 958
Hotel Xcaret Mexico Good Reviews
Average - 452
Hotel Xcaret Mexico Average Reviews
Poor - 280
Hotel Xcaret Mexico Poor Reviews
Terrible - 628
Hotel Xcaret Mexico Terrible Reviews
Location - 4.0
Hotel Xcaret Mexico Location Rating
Rooms - 4.0
Hotel Xcaret Mexico Room Rating
Value - 4.0
Hotel Xcaret Mexico Value Rating
Cleanliness - 4.0
Hotel Xcaret Mexico Cleanliness Rating
Service - 4.0
Hotel Xcaret Mexico Service Rating
Sleep Quality - 4.0
Hotel Xcaret Mexico Sleep Quality Rating

Recent Reviews

520mirnaz wrote a review November 2025
Grand Island, Nebraska
Hotel Xcaret Mexico Review Rating

Excellent dinner at CHI

Excellent customer service and great food recommendations! Our waiter Raul was amazing!!! We travel with our children ages 11 and 15 and they enjoyed their experience 100%
Value - 5
Hotel Xcaret Mexico Review Value Rating
Rooms - 5
Hotel Xcaret Mexico Review Room Rating
Location - 5
Hotel Xcaret Mexico Review Location Rating
Cleanliness - 5
Hotel Xcaret Mexico Review Cleanliness Rating
Service - 5
Hotel Xcaret Mexico Review Service Rating
Sleep Quality - 5
Hotel Xcaret Mexico Review Sleep Quality Rating
Date of Stay: November 2025

V8202SOmarionm wrote a review November 2025
La Paz, La Paz Department
Hotel Xcaret Mexico Review Rating

A Beautiful Hotel With a Dark Side — Be Careful With Their Sales Tactics!!!

We traveled all the way to Cancun just to attend the Festival of Life and Death at Xcaret — something we had planned for months and were really excited about. We were only staying for the weekend, so every hour mattered. Unfortunately, what should have been a wonderful, once-in-a-lifetime experience turned into a huge disappointment because of Xcaret’s manipulative sales practices, which started right at the airport.

As soon as we left baggage claim, a woman pretending to help us find our pre-booked bus took us to another person, Olivia, who claimed she worked with Xcaret. She said she noticed we had already bought our park tickets and had paid too much, so she wanted to “help” us by offering a free breakfast at the hotel — just to make our trip “more special” and help her earn a small commission. It sounded harmless. BIG MISTAKE!

That “breakfast” turned out to be a trap. We were taken to the hotel and made to sign a paper they said was a breakfast voucher — it was actually a commitment to attend a timeshare-style sales presentation to become “members” of the Xcaret group.

During breakfast, David, one of the salesmen, sat with us and began sharing emotional personal stories — including that his grandmother had just passed away — all to manipulate us into staying and listening. What was supposed to be a peaceful meal became one of the most uncomfortable and exhausting experiences we’ve ever had. Then came Daniel, a larger, intimidating man who tried to pressure us into buying a 20-year membership for USD 13,200, asking for USD 4,000 right away.

We said no many times, but they wouldn’t stop. Every time we refused, they brought another salesperson with a new “special deal.” It was endless. We felt trapped — it’s impossible to leave without help from someone inside the hotel, and the pressure never ends.

We lost almost the entire day and barely had time to enjoy the festival we had traveled so far to experience. Later, we met other tourists who had been deceived in similar ways — promised “free breakfasts,” “special promotions,” or “offers to help” that led to the same sales pitch.

👉 Warning: Do not talk to anyone from Xcaret at the airport. Do not sign anything. Go directly to your transportation or official hotel desk.
This kind of behavior is unacceptable from a company of this size.

Beautiful place — but the experience was completely ruined by unethical and manipulative practices. Never again.
Value - 1
Hotel Xcaret Mexico Review Value Rating
Rooms - 1
Hotel Xcaret Mexico Review Room Rating
Location - 5
Hotel Xcaret Mexico Review Location Rating
Cleanliness - 5
Hotel Xcaret Mexico Review Cleanliness Rating
Service - 1
Hotel Xcaret Mexico Review Service Rating
Sleep Quality - 1
Hotel Xcaret Mexico Review Sleep Quality Rating
Date of Stay: November 2025

M779JNgabrielg wrote a review November 2025
Hotel Xcaret Mexico Review Rating

shockerrr

wonderful location absolutely enjoyed. beautiful atmosphere best value ever. noise wise it is a bit loud but what can you expect in a wonderful place like this.
Value - 3
Hotel Xcaret Mexico Review Value Rating
Rooms - 3
Hotel Xcaret Mexico Review Room Rating
Location - 3
Hotel Xcaret Mexico Review Location Rating
Cleanliness - 4
Hotel Xcaret Mexico Review Cleanliness Rating
Service - 4
Hotel Xcaret Mexico Review Service Rating
Sleep Quality - 2
Hotel Xcaret Mexico Review Sleep Quality Rating
Date of Stay: November 2025

783hananc wrote a review November 2025
Hotel Xcaret Mexico Review Rating

Our fave resort in the world

This was Our third time at the hotel and we’ve never had the same trip twice. Always an incredible experience with outstanding service.
Value - 5
Hotel Xcaret Mexico Review Value Rating
Rooms - 5
Hotel Xcaret Mexico Review Room Rating
Location - 5
Hotel Xcaret Mexico Review Location Rating
Cleanliness - 5
Hotel Xcaret Mexico Review Cleanliness Rating
Service - 5
Hotel Xcaret Mexico Review Service Rating
Sleep Quality - 5
Hotel Xcaret Mexico Review Sleep Quality Rating
Date of Stay: October 2025

575rubij wrote a review November 2025
Fresno, California
Hotel Xcaret Mexico Review Rating

Birthday celebration

Lucía was absolutely excellent! She was incredibly attentive and made our visit so special. I went to celebrate my birthday with two friends, and not only did she play Las Mañanitas, but she also went above and beyond with every little detail. It was truly a unique and memorable experience. Highly recommend!

Thank you so much, Lucía, and thanks to everyone else who made our experience amazing!
Value - 5
Hotel Xcaret Mexico Review Value Rating
Location - 5
Hotel Xcaret Mexico Review Location Rating
Cleanliness - 5
Hotel Xcaret Mexico Review Cleanliness Rating
Service - 5
Hotel Xcaret Mexico Review Service Rating
Sleep Quality - 5
Hotel Xcaret Mexico Review Sleep Quality Rating
Date of Stay: November 2025