Hyatt Ziva Puerto Vallarta

Puerto Vallarta, Mexico Hyatt Ziva Puerto Vallarta Rating 15363 Reviews

price from $ 0 /night

About Hyatt Ziva Puerto Vallarta

Situated on a beautiful secluded beach, this luxury all-inlcusive resort in Puerto Vallarta is a spectacular all-ages oasis that captivates your senses. From relaxation at the Vita Mar Spa to the lively pulse of nightly entertainment, Hyatt Ziva Puerto Vallarta lets you live in the moment. Boasting the region's most cloistered beach-cove, Hyatt Ziva creates the perfect ambiance for a romantic escape, a fmily vacation, or a special celebration. The architecturally inspired resort complements its dramatic setting and the colonial town of Puerto Vallarta.

All Inclusive
?
Dec 7, 2025 - Dec 10, 2025 3 nights
  • Presidential Suite

    This expansive and luxurious two-story 1,500-square-foot penthouse suite features a king-sized bed, private swim-up pool, as well as a separate living room and dining room. Our Presidential Suite%27s terrace is the perfect place to overlook astonishing bay and Puerto Vallarta views. Access to the Club Lounge is also included. Room sleeps 4 guests (up to 2 children)

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    No rates available for room.
  • Ocean Front Double

    Indulge in this luxurious room featuring two double-sized beds. Enjoy direct ocean front views of the Pacific Ocean. Location: Main Tower, Floors 7-10. Room sleeps 4 guests (up to 3 children)

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  • Terrace Double

    Indulge in this luxurious room featuring two double-sized beds. Enjoy the terrace viewing the garden. Room sleeps 4 guests (up to 3 children)

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    No rates available for room.
  • Partial Ocean View King

    Indulge in this luxurious room featuring one king-sized bed. Enjoy partial views of the Pacific Ocean. Location: Main Tower, Ground Floor.Room sleeps 3 guests (up to 2 children)

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    No rates available for room.
  • Partial Ocean View Double

    Indulge in this luxurious room featuring two double-sized beds. Enjoy partial views of the Pacific Ocean. Location: Main Tower, Ground Floor. Room sleeps 4 guests (up to 3 children)

    Unavailable
    No rates available for room.
  • Ocean View King

    Indulge in this luxurious room featuring one king-sized bed. Enjoy magnificent views of the Pacific Ocean. Location: Main Tower, Floors 2-6. Room sleeps 3 guests (up to 2 children).

    Unavailable
    No rates available for room.
  • Ocean View Double

    Indulge in this luxurious room featuring two double-sized beds. Enjoy magnificent views of the Pacific Ocean. Location: Main Tower, Floors 2-6. Room sleeps 4 guests (up to 3 children)

    Unavailable
    No rates available for room.
  • Ocean Front King

    Indulge in this luxurious room featuring one king-sized bed. Enjoy direct ocean front views of the Pacific Ocean. Location: Main Tower, Floors 7-10. Room sleeps 3 guests (up to 2 children).

    Unavailable
    No rates available for room.
  • Ocean View Balcony King

    Indulge in this luxurious room featuring one king-sized bed. Enjoy magnificent views of the Pacific Ocean from the spacious furnished balcony. Room sleeps 2 guests (1 child).

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    No rates available for room.
  • One Bedroom Plunge Pool Suite King

    Overlook all of Las Estacas Beach from your own private-plunge pool and terrace. These extra-spacious top-floor, two-story, Plunge-Pool Suites feature a king-sized bed, a luxurious bathroom and a separate sitting area. Enjoy all-access Hyatt Club Tower amenities and Pacific Ocean views like none other from the very top of either Hyatt Ziva Puerto Vallarta Tower. Room sleeps 3 guests (up to 2 children).

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    No rates available for room.
  • Ocean View Balcony Double

    Indulge in this luxurious room featuring two double-sized beds. Enjoy magnificent views of the Pacific Ocean from the spacious furnished balcony. Room sleeps 4 guests (up to 3 children).

    Unavailable
    No rates available for room.
  • Swim Up King

    Indulge in this adults-only room featuring a king-sized bed. Enjoy the exclusive and innovative swim-up rooms with your own lounge chairs and direct access to a semi-private pool right from your terrace. Only adults age 18 and over allowed in this room. Location: Main Tower Ground Floor. Room sleeps 3 guests.

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    No rates available for room.
  • Swim Up Double

    Indulge in this adults-only room featuring two double-sized beds. Enjoy the exclusive and innovative swim-up rooms with your own lounge chairs and direct access to a semi-private pool right from your terrace. Only adults age 18 and over allowed in this room. Location: Main Tower Ground Floor. Room sleeps 4 guests.

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    No rates available for room.
  • Club Ocean View Suite King

    These peaceful and luxurious accommodations offer everything you need, including a king-sized bed and sitting area. Enjoy magnificent views of the Pacific Ocean from your private balcony. Location: Club Tower, Floors 1-5. Room sleeps 3 guests (up to 2 children)

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    No rates available for room.
  • Club Ocean View Suite Double

    These peaceful and luxurious accommodations offer everything you need, including two double-sized beds and sitting area. Enjoy magnificent views of the Pacific Ocean from your private balcony. Location: Club Tower, Floors 1-5. Room sleeps 4 guests (up to 3 children).

    Unavailable
    No rates available for room.
  • Club Ocean Front Hot Tub King

    Indulge in this peaceful room featuring one king-sized bed. Enjoy all Hyatt Club tower amenities as well as access to your own VIP refreshment center. Relax on the spacious balcony with a private hot tub and enjoy magnificent views of the Pacific Ocean. Location: Club Tower, Floors 7-10. Room sleeps 3 guests (up to 2 children)

    Unavailable
    No rates available for room.
  • Club Ocean Front Hot Tub Double

    Indulge in this peaceful room featuring two double-sized beds. Enjoy all Hyatt Club tower amenities as well as access to your own VIP in-suite refreshment center. Relax on the spacious balcony with a private hot tub and enjoy magnificent views of the Pacific Ocean. Location: Club Tower, Floors 7-10

    Unavailable
    No rates available for room.
  • Terrace King

    Indulge in this luxurious room featuring one king-sized bed. Enjoy the terrace viewing the garden. Room sleeps 3 guests (up to 2 children).

    Unavailable
    No rates available for room.

Hyatt Ziva Puerto Vallarta Amenities

  • Beach
  • Childrens Programs
  • Spa
  • Fitness Center
  • Swimming pool(s)
  • Entertainment
  • Meeting Facillities

Weddings At Hyatt Ziva Puerto Vallarta

     Playa Resorts are perfect for live's most special moments. These Resorts feature the world’s most celebrated beaches, the breathtaking destinations of Playa Hotels & Resorts are the perfect setting for the wedding of your dreams, as well as honeymoons, anniversaries and other special occasions. Enjoy all-inclusive luxury as you declare your love in a romantic oceanfront gazebo, on a pristine beach or at a rooftop terrace overlooking the sea. We offer a variety of free celebration packages and the option to customize every detail of your event.


General

Fun Things to Do in Puerto Vallarta

  • General

Embark on a tour of the jungle and hike nearby rivers, or sign up for a kayak tour also included at Hyatt Ziva Puerto Vallarta. Seasonally, seek an optional adventure and set out for a whale watching excursion along the coast for the ultimate escape. Demonstrations &Tours Embrace the culture and spirit of Mexico with basic tropical dance lessons and cooking demonstrations. Practice your swing at a tennis clinic in the morning, take Spanish lessons and when you get hungry or thirsty, check out a cooking or cocktail demonstration. It’s all included at Hyatt Ziva Puerto Vallarta. Games & Beach Activities Stay active on or off the sand, with sports that include volleyball, soccer and tournament style horseshoes right on the beach, plus corn hole, ping pong, backgammon, and board games at the resort’s activity center. The Tequila Bar also has darts and billiards or just pull up a bar stool to watch the big game.

Restaurants

Casa Grande

  • Mexican
  • A la Carte

This restaurant, reminiscent of an antique hacienda, features two menus in one, including a traditional Mexican experience as well as a more contemporary and sophisticated approach to gastronomy. Whether your favorite is enchiladas or our interactive taco station, our goal is for you to indulge and enjoy every bite. Taste our infinite selection of tequilas and mezcals in a novel cocktail or enjoy our daily Margarita specials which change daily. Make your visit an unforgettable experience in the world of tequila, mezcal and traditional Mexican cooking. Hours- Dinner: 5:00 p.m. - 11:00 p.m. Dress Code- Smart casual (no wet clothes, tank tops or flip flops allowed).

Melanzane Restaurant

  • A la Carte
  • Italian

Contemporary Italian restaurant offers luxurious dinners with traditional dishes such as, our own firewood oven baked lasagna, cream of roasted tomato soup and cream of butternut squash with gorgonzola cheese just to name a few of the delicious delights you can find at Melanzane. Along with our Roman restaurant dining, listen to expert advice from our sommelier and let him help you select the best option to compliment your meal from our wine cellar. Enjoy a great selection of the New World from Mexico, Chile, USA and Argentina as well as a selection of Old World wines from Italy, France and Spain. The architecture, the ambience and the brigade of cooks preparing your meal right in front of you in our open kitchen creates a unique experience found only in our restaurant. Hours- Lunch: 12:00 p.m. - 5:00 p.m. Dinner 6:00 p.m. - 11:00 p.m. Dress Code- Smart casual (not wet clothes, tank tops or flip flops allowed).

Pureza Restaurant

  • A la Carte
  • Asian

This restaurant prepares Southern Asian foods, offering a culinary excursion with dishes from Thailand, Laos, Indonesia, Philippines, Singapore, Vietnam and Korea. Don’t miss out on our famous Singapore Slim, variety of martinis or the Octopus Skewers. Complement our Korean Baby Back Ribs bathed in Tamarind sauce with one of our Asian beers. Take in a spectacular sunset from inside the restaurant or from our private romantic dinner table. Our highly qualified service personnel will assist you in experiencing our Asian specialty restaurant, evoking delicacies and drinks from the region all delivered with great service and genuine Vallartan hospitality. Hours- Dinner: 5:00 p.m. - 11:00 p.m. Location- Located on the far right side of the beach. Dress Code- Smart casual (not wet clothes, tank tops or flip flops allowed).

Vivaz Buffet

  • Buffet

This Restaurant is the core of the hotel and located close to all services,. This gourmet buffet restaurant is the most popular restaurant in the hotel with a capacity of 270 guests and serves more than 500 people every day. VivaZ is a family friendly air conditioned restaurant with a patio where you can enjoy gorgeous sunsets and the sea breeze. Choose from many breakfast selections such as eggs cooked to order, traditional Mexican and American breakfasts, and handmade tortillas at our Quesadilla station and made while you wait. A different buffet theme is offered every night for dinner. Get a variety of cuisine with Japanese-Chinese, Backyard BBQ, French and Italian themed dinners to name a few. A quick option with offerings for everyone in the group. Hours- Breakfast: 7:00 a.m. - 12:00 p.m. Lunch: 1:00 p.m. - 4:00 p.m. Dinner: 5:00 p.m. - 11:00 p.m. Dress Code- Resort casual (no wet clothes or tank tops allowed).

Blaze

  • Buffet

Mexican and American traditional breakfasts including chilaquiles, huevos rancheros, Eggs Benedict, Mexican Coffee, pancakes and waffles. For lunch and dinner, start your meal off with Mazatlan style fried fish tacos. Choose from a mix of Mexican dishes specializing in Cajun meats and seafood, dishes from Nova Scotia like traditional clam chowder, or try the best American style fajita flank steak in Puerto Vallarta. As you dine, observe dolphins and whales frolicking in the sea or enjoy a romantic dinner on the deck with an incredible view. Casual service, a wine and liquor bar with an ample selection and a restaurant with families in mind are a few of the many reasons to enjoy the best cuts of meat and seafood of the entire region. Hours- Breakfast: 7:00 a.m. - 11:00 a.m. Lunch: 12:00 p.m. - 4:00 p.m. Dinner: 6:00 p.m. - 11:00 p.m. Location- Located on the south side of the resort's beach. Dress Code- Resort casual (no wet clothes or tank tops allowed).

Bars

Bar Tortugas

  • Bar

Located between BlaZe Restaurant and one of our adult pools, lavish in picturesque views while enjoying a cocktail on the beach or under our thatched umbrellas from the comfort of a reclining beach chair. Generally for adults because of its location, you can spend some quality time with our friendly bartender or spend your time beachside thanks to superb waiter service. This stress buster zone is just what the doctor ordered. Hours- 10:00 a.m. - 6:00 p.m. Dress Code- Pool Attire.

Pool Bar

Whether you’re looking to cool down with a margarita or relish in a traditional mojito, the vistas of brilliant blue waters will stretch from the pool all the way to the ocean as you enjoy a refreshing drink at the walk up bar or swim up seating in the pool itself. Beach and poolside waiters are ready willing and able to deliver you the treats you need. Hours- 10:00 a.m. - 6:00 p.m. Dress Code- Pool Attire.

Playa Bar

  • Bar

Experience the tranquil relax zone where you can sip cocktails, lounge in a shaded beach chair and enjoy our specialized service. On the way, drop your 4-12 year olds off to the right at the KidZ Club. Guests are welcome to use the kayaks and for your convenience there are fresh towels available. Sit and watch the banana boat cruise on by or get the whole group together and ride it together. Be sure to ask your bartender about the Drink of the Day. Hours- 10:00 a.m. - 6:00 p.m. Location- Located on the right side of the beach. Dress Code- Beach Attire.

Sunset Bar

  • Bar

This is a quiet, romantic bar accented with art deco and an incredible view. The Sunset Lobby Bar is the perfect place to catch up on your email or have a romantic conversation with your significant other. Enjoy the sunset from one of the comfortable couches inside on the terrace from a hanging basket chair. Choose from the Special of the Day or some freshly made cappuccino, mocha, Irish coffee, espresso, and of course, American coffee. Let the bartenders serve you up your favorite cocktail and watch the stress melt away. Hours- 4:00 p.m. - 12:00 a.m. Location- Located in the lobby. Dress Code- Resort casual (not wet clothes or tank tops allowed).

Terquila Sports Bar

  • Sports Bar

The Tequilla Sports Bar offers an air conditioned atmosphere where the beer flows freely. Whether you want to enjoy a tequila tasting, watch your favorite sports teams on TV and or play a game of billiards with friends, there’s something for everyone. Hours- 3:00 p.m. - 1:00 a.m. Location- Located next to the Melanzane Restaurant. Dress Code- Resort casual.

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Hotel Reviews

4.5
Hyatt Ziva Puerto Vallarta Trip Advisor Rating
(15363 Reviews)
Excellent - 10,539
Hyatt Ziva Puerto Vallarta Excellent Reviews
Good - 3,036
Hyatt Ziva Puerto Vallarta Good Reviews
Average - 941
Hyatt Ziva Puerto Vallarta Average Reviews
Poor - 464
Hyatt Ziva Puerto Vallarta Poor Reviews
Terrible - 383
Hyatt Ziva Puerto Vallarta Terrible Reviews
Location - 4.0
Hyatt Ziva Puerto Vallarta Location Rating
Rooms - 4.0
Hyatt Ziva Puerto Vallarta Room Rating
Value - 4.0
Hyatt Ziva Puerto Vallarta Value Rating
Cleanliness - 4.0
Hyatt Ziva Puerto Vallarta Cleanliness Rating
Service - 4.0
Hyatt Ziva Puerto Vallarta Service Rating
Sleep Quality - 4.0
Hyatt Ziva Puerto Vallarta Sleep Quality Rating

Recent Reviews

T9470CQrichardc wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

Great experience at Hyatt Ziva

Vacation went great. The resort is less than 5 minutes romantic zone. The whole staff works together here. The food was delicious at all of the restaurants.
Thanks bartender tony
Soledad at the buffet
Even Fransico at Playa
I want to remember everyone here.
Value - 5
Hyatt Ziva Puerto Vallarta Review Value Rating
Rooms - 4
Hyatt Ziva Puerto Vallarta Review Room Rating
Location - 5
Hyatt Ziva Puerto Vallarta Review Location Rating
Cleanliness - 5
Hyatt Ziva Puerto Vallarta Review Cleanliness Rating
Service - 5
Hyatt Ziva Puerto Vallarta Review Service Rating
Sleep Quality - 4
Hyatt Ziva Puerto Vallarta Review Sleep Quality Rating
Date of Stay: October 2025

amandasQ1018MD wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

Best anniversary trip ❤️

Ive traveled to several other countries and stayed at a lot of different resorts but the Hyatt Ziva was absolutely amazing. My wife and I had an amazing time and are already planning our next trip there!
Date of Stay: October 2025

Thaiam70 wrote a review October 2025
Lincoln, California
Hyatt Ziva Puerto Vallarta Review Rating

Good. But needs to improve

The hotel is nice. The ambience is incredible. The staff is amazing. The rooms are dirty and half of the rooms. The air-conditioning does not work properly. The drinks are under poured and are low quality liquors are served. The sports bar food is typical “bar food“. The entertainment staff does a really good job.
Date of Stay: October 2025

reviewer183462 wrote a review October 2025
Vancouver Island, British Columbia
Hyatt Ziva Puerto Vallarta Review Rating

Great place!

I love the Hyatt Ziva - we’ve been there multiple times before and it never disappoints! We stay in the club Tower and really enjoy the rooms and they have a wonderful beach.

Extra props to Ronaldo at the bar and to Veronica at the spa!
Date of Stay: October 2025

976shelleyn wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

Staff were amazing, sunsets beautiful,nice pools.Secluded beach

Amazing staff❤️
Azael& Nayeli -coffee shop, Hector, Angel, Tequieio.-buffet
Isreal& Armando.-drink waiters
Suzanna waitress and sport bartenders
Rodrigues -,conceir , Juan and diago Italian resteraunt,Alexa ❤️ Leo ,Jocelyn entertainment.
Value - 3
Hyatt Ziva Puerto Vallarta Review Value Rating
Rooms - 3
Hyatt Ziva Puerto Vallarta Review Room Rating
Location - 4
Hyatt Ziva Puerto Vallarta Review Location Rating
Cleanliness - 3
Hyatt Ziva Puerto Vallarta Review Cleanliness Rating
Service - 5
Hyatt Ziva Puerto Vallarta Review Service Rating
Sleep Quality - 5
Hyatt Ziva Puerto Vallarta Review Sleep Quality Rating
Date of Stay: October 2025

louisbY9321KX wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

Great experience

We had a terrific experience at the Hyatt Ziva. From the moment we walked in we were treated like royalty. Huge shoutout to Chris who went above and beyond for me and my wife and the rest of the staff was also amazing. I would definitely recommend staying at this hotel. The only hiccup we had was the wait time for the food sometimes and one more thing to add, definitely reserve the hibachi!!
Date of Stay: October 2025

lauriehT8094MZ wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

Paradise!

We loved our stay at this all-inclusive resort! From the warm smiles, pleasant staff to the beautiful pools and ocean to the delicious food, we couldn’t be happier. Special thanks to Fernando at the adult pool by Blaze restaurant and to Magali for being so welcoming and helpful! We can’t wait to return.
Date of Stay: October 2025

abhinitp2020 wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

Amazing honeymoon experience!

We went to Hyatt Ziva for our honeymoon and my wife's birthday (combined). The resort is amazingly well maintained and has the only private beach access in PV. We enjoyed our long walks on the beach and trying out different restaurants. There were several activities to choose from as well. The staff were super courteous. We had a fantastic experience and look forward to visiting again.
Date of Stay: October 2025

nancylV85KR wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

Must stay here!

Place is so safe. From the moment you drive up to the gates to the moment you leave its premises, Puerto Vallarta Hyatt Ziva is the safest most friendly place you could stay at. All of the staff was 10/10 helpful and attentive. We had a hiccup with the sales team but the marketing and special events team tried all they could to make up for it and they did. The rest of the experience was worth every penny we spent which for what we spent I am blown away with this experience. You aren’t getting this much quality and cleanliness for that price in the US. That’s for sure.
Value - 5
Hyatt Ziva Puerto Vallarta Review Value Rating
Rooms - 5
Hyatt Ziva Puerto Vallarta Review Room Rating
Location - 5
Hyatt Ziva Puerto Vallarta Review Location Rating
Cleanliness - 5
Hyatt Ziva Puerto Vallarta Review Cleanliness Rating
Service - 5
Hyatt Ziva Puerto Vallarta Review Service Rating
Sleep Quality - 5
Hyatt Ziva Puerto Vallarta Review Sleep Quality Rating
Date of Stay: October 2025

Vacationer8263 wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

The Best Experience Ever!!

The entire experience was excellent and top shelf. We would like to personally acknowledge Magali, Jennifer, Gabriella, Jose, Angel, and Ramon. They all went good, drinks, and entertainment were all top notch. My massage by Xochil was the best ever. The Canopy Park/Bridge ATV tour is well with the money. It was our 3rd time to this resort and we will be back!!
Date of Stay: October 2025

alexandratU5661JU wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

40-person wedding turned dream-come-true!

We just got married at Hyatt Ziva, and it was honestly everything we hoped for and more. From the moment we arrived, the staff made us feel like family -- friendly, helpful, respectful, and yes, even funny! They went out of their way to make everything smooth and stress-free.

Our wedding day itself? Perfect. The team worked quietly behind the scenes, handling every little detail so we didn't have to worry about a thing. They even managed last-minute table changes when guests ran into each other at dinner, all with grace and ease. And just when we thought the week couldn't get any more magical, we watched baby turtles hatch on the beach -- an unforgettable moment for us and all our guests.

The food was incredible. We loved the Italian pizza, but the Mexican restaurant stole the show -- everything we tried, from pork belly and duck confit tacos to the churro bar and a passionfruit margarita with a Tajín rim, was amazing. The coffee shop became a daily stop for fresh pastries and a quiet moment between adventures (and late-night karaoke at the Sports Bar!), and the Sports Bar delivered quick, tasty comfort food -- the buffalo chicken nachos were a personal favorite.

The spa was another highlight -- I had my hair done twice (once for a casual blowout, once for the wedding), and the bridal party's hair and makeup ran smoothly and beautifully, keeping everyone relaxed and happy. By the end of the week, nearly our whole wedding group had indulged in massages and treatments, and everyone came out raving.

Overall, Hyatt Ziva didn't just meet our expectations -- they blew them out of the water. Every detail, every staff member, every moment felt thoughtful and special. If you're thinking about a wedding or even just a vacation here, stop thinking and just go. You'll be in for the trip (and wedding!) of a lifetime.
Value - 5
Hyatt Ziva Puerto Vallarta Review Value Rating
Rooms - 5
Hyatt Ziva Puerto Vallarta Review Room Rating
Location - 5
Hyatt Ziva Puerto Vallarta Review Location Rating
Cleanliness - 5
Hyatt Ziva Puerto Vallarta Review Cleanliness Rating
Service - 5
Hyatt Ziva Puerto Vallarta Review Service Rating
Sleep Quality - 5
Hyatt Ziva Puerto Vallarta Review Sleep Quality Rating
Date of Stay: October 2025

O4498YQwilliamg wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

Not good. Awful service.

Room was decent, but smelt weird.
Service was not good. Took me more than 2 weeks to get the invoice following checkout with persistent following up.
One elevator was broken so the wait was very long. They had pretty permanent looking covers over the out of service elevator so doesn't seem to be a new issue.
Kids club hours are not great and closes for the foam party. Definately not worth the price. Nothing like an Hyatt brand. Pretty awful. The food was not good. And other obnoxious guests are left to interfere with other by the staff.
Date of Stay: October 2025

daniellU9801TN wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

4.5 stars - nice hotel in prime location

4.5 stars - Had a good stay here! When we arrived they didn’t have the king swim up room that I booked ready, so we spent our first night in a double room which was a bit disappointing. They did get us into a king room the next day though, as well as comped us a cabana one day, so that was appreciated. The food was decent overall, we mostly ate breakfast at the buffet for the variety. The beach was fantastic. Would highly recommend booking a cabana! The staff were fantastic and attentive. Overall a great stay and we will be back!
Date of Stay: October 2025

kellylK8059KE wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

Kayaking with Kevin!

We went kayaking today with Kevin and he was the most kind and lovely human. He took us to a local beach where we shored our kayaks and swam in the stunning local cove. He shared such nice insights about his hometown/puerto Vallarta and showed such genuine curiosity about us and our lives. What a special experience. Thank you Kevin!!
Date of Stay: October 2025

esthermK8802ZO wrote a review October 2025
Hyatt Ziva Puerto Vallarta Review Rating

Look elsewhere…

Checked in and the resort did not have power. This was not because of an Environmental disaster or a failure of the utility company or infrastructure. They said that it was an Error that occurred during routine maintenance. I could forgive that except they did nothing at all to help us or improve the experience. The porter took my luggage and dropped me off in the room in the literal dark. It was very eerie and kind of scary to walk through pitch black hallways and enter a inclosed room with a man I did not know as a woman traveling alone (my husband was arriving later).

As such there was no ac because no power, and only one of the restaurants on the property was open(we ate dinner in the dark). Paid for a swim up room, but after the power finally came back on in the middle of the night, the staff never turned the heat back on for those pools, so we literally didn’t use it because it was ice cold the entire next day. No one offered us anything to make up for this at check in or check out.

The food at all the restaurants except the fresco shack and the breakfast buffet was honestly not good. We had been in Mexico for a week before our stay at Ziva and so we had had our fill of great Mexican food, which is why we did not try Casa Grande, their Mexican restaurant. Everything at tamari, the Asian restaurant, was weirdly sweet. The Italian was just not good, doughy pizza and bland. Booze is watered down at every bar with maybe the exception of the ‘premium’ bar for people staying in club rooms only.

Tried to book a massage and they said they only had one time slot for the day (which was in 15 minutes). Then later that day we were on the beach and someone from the hotel came by offering 50%off a massage for the same day… ostensibly because no one was booking them….

On the plus side— The customer service of most every employee was actually quite good, with the exception of the people who actually had power to improve our experience. That and they have a sea turtle conservation area and you can see the baby turtles released into the water. That was definitely the highlight of our experience, which we almost missed because the front desk told us it was happening later than it actually did.

Overall I would not recommend staying here at all.
Date of Stay: October 2025

cynthiadrightd wrote a review November 2025
Hyatt Ziva Puerto Vallarta Review Rating

You won't regret it! Gorgeous...

This was my first all-inclusive experience, and wow... Everything was truly lovely! My room, with the crashing of the ocean onto the beautiful beach at night, very nice staff and great restaurant options. Will definitely return!
Date of Stay: October 2025